James was super helpful with the entire process, he answered all my silly questions and made the experience easy and smooth to go through. I really enjoyed collecting my car also he drove it out of th... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I've always been very impressed with the Audi personel at Derby Audi. Very polite and helpful kept me updated on my car's service & mot. They loaned me a beautiful hire car . I'm deciding wethe... もっと見る
The whole ordering process was very well managed by Bayley, who unfortunately was unavailable on collection day. However, Ethan did an excellent job in handing over the vehicle.and ensuring we were fa... もっと見る
Staff are all lovely but I find the fact that the service advisors are in an office and not front facing poor. I know most dealerships are doing this (BMW) but in my opinion and many others I think it... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Royal Scot Road,Pride Park, DE24 8AJ, Derby, 英国
- 01332 546800
4.4
優良
993件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Helpful and supportive throughout
Luca was helpful from the beginning, helped me find the perfect car and answered all the questions we had. He even replied to questions on his days off. On the day of handover everything ran smoothly and it felt like a very special day. Simon and Billy also helped and were very supportive. Thank you all!
2026年1月29日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Hi Lizzy, thank you for your wonderful review. We’re delighted to hear that Luca, Simon and Billy provided such excellent support throughout your car-buying experience. It’s great to know that everything ran smoothly on the day of handover and that you felt it was a special occasion. Wishing you many happy miles in your new car! See you soon, Matt Lane - Head of Business
Audi A6 purchase and Mobile service
I've just bought an Audi A6 from Derby Audi, and the service from Ethan on the sale has been second to none, can't thank you enough, the process from viewing the car to the purchasing was fantastic so thank you. I had a small issue with the car in terms of a software update being needed, and Ethan organised for Andrew the mobile Tech to come out to my property and again, what great service, thanks Andrew for your work sorting out the issue and for being prompt with both communications and work on the car.
2026年1月30日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you, Hadley, for your wonderful review. I am delighted to hear that Ethan provided exceptional service throughout your purchase of the Audi A6 and that Andrew was able to promptly resolve the software update issue at your property. It’s fantastic to know the entire process was smooth and enjoyable for you. Your kind words mean a great deal to the team here at Derby Audi, and we truly appreciate you taking the time to share your experience. Enjoy your new car! See you soon, Matt Lane - Head of Business
Great communication from service team…
Great communication from service team and technician.
2026年1月27日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Hi Darryl, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our service team and technician communicated clearly and effectively throughout your visit. See you soon, Matt Lane - Head of Business
Great experience
Great experience, from the meet and greet as you drive into the car park, to all the staff was 5*. Would highly recommend Audi Derby.
2026年1月26日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Hi Nick, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that from the moment you arrived, our team provided a five-star service. See you soon, Matt Lane - Head of Business
Andrew the mobile technician .
Andrew the mobile technician is the most likeable and trustworthy person that you could wish to deal with. He gave a first class service from start to finish and explained everything very clearly.
First class
2026年1月16日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you very much for your kind words and positive feedback. We are delighted to hear that Andrew provided you with a first-class service and that his clear explanations made the experience straightforward and reassuring. It is always our aim to ensure every customer feels valued and confident throughout their service. Your recognition of Andrew’s professionalism and trustworthiness means a great deal to us. We truly appreciate you taking the time to share your experience with Derby Audi.
Sytner Group - Derby Audi からの回答
Dear Mark, thank you very much for your kind words. We are delighted to hear that Harry was able to assist you professionally and promptly. It is always our aim to provide excellent service and ensure our customers feel valued throughout their experience. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back to Derby Audi in the future. Best regards, The Derby Audi Team
Flexibility
Had to change timings of booking at last minute as car was needed back sooner. The teams response was excellent and they moved collection forward by several hours
2026年1月8日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Good morning Robert, thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that our team was able to accommodate your last-minute change and move the collection forward to suit your needs. It’s always our aim to provide excellent service and flexibility to our customers. Your positive feedback is greatly appreciated and motivates us to continue delivering the highest standards. We look forward to welcoming you back to Derby Audi in the future. Best regards, The Derby Audi Team
Best car buying experience ever
Just purchased a Q5 and could not have been more satisfied with the process from the team at Derby Audi. Mark was excellent and extremely helpful and got all the paperwork completed in under 90 mins. Also thanks to the lovely lady in reception who looked after our dog...all the staff we're super friendly!! Would highly recommend this dealership and we will be back when our current lease expires on our other car.
2026年1月2日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Dear Peter. Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Mark and the team made the process smooth and efficient, and that our reception team looked after your dog so well. It’s wonderful to know you felt welcomed and supported throughout. We truly appreciate your recommendation and look forward to welcoming you back when your current lease comes to an end. Wishing you many happy miles in your new Q5! Best regards, Derby Audi Team
Audi Experience
Staff were very welcoming and I felt very comfortable, with no hard sell. Both Bailey and Paul were extremely helpful and knowledgeable
2025年12月15日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Dear Mr Horne - Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that both Bailey and Paul were able to assist you in a knowledgeable and helpful manner, and that you felt comfortable throughout your visit without any pressure. It is always our aim to provide a welcoming and relaxed environment for all our customers. We truly appreciate your positive feedback and look forward to welcoming you back to Derby Audi in the future.
car purchase
Very personable and helpful and nothing to much trouble. Explained everything and did not confuse you,
2025年10月14日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Dear Kathleen -Thank you ever so much for your kind words and for taking the time to share your experience with us at Derby Audi. We are delighted to hear that you found our team personable and helpful, and that everything was explained clearly without causing any confusion. It is always our aim to provide a friendly and straightforward service, so your feedback is truly appreciated. We look forward to welcoming you back in the future. Best wishes, The Derby Audi Team
Mark the salesman was the most patient…
Mark the salesman was the most patient person listening to exactly what we wanted. He really took time with us explaining everything . On the test drive he couldn’t have been more helpful . Likewise at the handover he really took time with us and made sure we understood the controls and everything . He could not of done anything better
2025年12月9日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you Les, for your wonderful review. We are delighted to hear that Mark provided such patient and thorough assistance throughout your experience. It’s great to know he took the time to explain everything clearly and made the test drive and handover so helpful. Your kind words mean a lot to us, and we’re pleased that Mark’s attention to detail ensured you felt confident with your new vehicle. We truly appreciate your feedback and hope you enjoy every mile in your Audi.
Gareth who is head of the body shop at…
Gareth who is head of the body shop at Derby Audi, was fantastic. He explained every process that was involved and he updated me regularly on the progress. I can’t fault him, he was genuinely very helpful.
2025年11月10日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you very much for your kind words. I am delighted to hear that Gareth provided such a thorough and helpful service during your visit to the body shop. It’s always our aim to keep customers fully informed and comfortable throughout the entire process, I know Gareth will really appreciate this feedback, which I will be sure to share. Thank you, Matt Lane - Head of Business
Mobile vehicle technician
Contacted Nottingham Volkswagen who didn’t know how to help. Went on to Contact derby Audi who sent Andy their mobile vehicle technician. Wow what a guy, very knowledgeable, knew exactly what needed to be done and was done super quick. Price was good too… highly recommend Andy, very professional, knowledgeable, experienced, kept me upto date and explained everything in detail.
2025年11月27日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Andy was able to assist you so efficiently and professionally. It’s great to know that his knowledge and clear communication made a positive difference. The mobile technician is a new concept at Derby AUDI, but I am really glad you enjoyed the experience. Thanks once again for choosing Derby Audi. Matt Lane - Head of Business
Excellent customer service from start…
Excellent customer service from start to finish. Jessica made sure that I was updated on my repair (thank you Jessica) and the bonus was it was completed earlier than advised. Gary made an excellent job of cleaning my car inside and out before collection. Very professional, friendly and helpful staff. I would highly recommend Audi Derby.
2025年11月19日
自発的なレビュー
No hassle they achieved what was…
No hassle they achieved what was requested
Gary gave my car a complimentary clean which was excellent
2025年11月18日
自発的なレビュー
Amazing service
Amazing service, I was met as I drove in, the person recognised my registration. Got me parked and directed me exactly what to do. The great service continued through the whole process.
2025年11月18日
Sytner Group - Derby Audi からの回答
Dear Marie, Thank you ever so much for your wonderful review. We are delighted to hear that you experienced such attentive and seamless service from the moment you arrived. It’s fantastic that our team recognised your registration and guided you throughout the process, making everything straightforward and enjoyable. Your kind words truly mean a lot to us and motivate everyone here at Derby Audi to continue delivering the highest standards of care and attention. We look forward to welcoming you back in the future. Best wishes, The Derby Audi Team
Very helpful service centre
Very helpful service centre, great staff who are very friendly, happy to help and advise.
2025年11月13日
Sytner Group - Derby Audi からの回答
Hi Mr Foxall. Thank you very much for your kind words and for taking the time to share your experience with us. I am delighted to hear that our team were friendly, helpful and able to provide the advice you needed. Your positive feedback is greatly appreciated and I will ensure this is shared with the team. We look forward to welcoming you back in the future. Matt Lane - Head of Business
Super Customer Experience!
Recently acquired a vehicle from Derby Audi. Special thanks to Joshua Rowley who handled the transaction with great professionalism. From start to finish Joshua was customer oriented, keeping me informed at all times, and patiently answered my many queries and questions! On the day of collection Joshua had everything prepared and organised, and the final handover went very smoothly. Thank you Joshua!
2025年11月12日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you, Rog for your kind words and for taking the time to share your experience with us at Derby Audi. I am delighted to hear that Joshua provided such a professional and caring service throughout your purchase. It’s great to know that the experience was smooth and that all your questions were answered patiently. We truly appreciate your feedback and hope you enjoy your new vehicle. Should you need any assistance in the future, please do not hesitate to get in touch. Matt Lane - Head of Business
A seamless process from enquiry to purchase!
From my initial enquiry with Aaron Newton, within minutes I was emailed full specifications of the car I was interested in. The car was actually undergoing its full service check, but was available to test drive in the afternoon. I bought the car the following day after the test drive. Aaron was extremely helpful and knowledgable. It was a seamless purchase experience.
2025年11月13日
Hideously expensive
2025年11月13日
Sytner Group - Derby Audi からの回答
Hi Richard, thank you for sharing your feedback. I appreciate your honesty and understand that pricing is an important consideration for our customers. I would like to invite you to contact me at matthewlane@sytner.co.uk to discuss your concerns further. Your satisfaction is important to me, and I welcome the opportunity to hear from you. Matt Lane - Head of Business
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