Recently had the 1st year maintenance. Nothing was too much trouble & the service was exceptional. Anthony the aftersales manager came & introduced himself & made the visit memorable. When finished... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The team are faultless from the lady on reception who is so friendly and welcoming to Hayley in Servicing who was looking after me on this occasion. Hayley kept me fully informed, kept her promises,... もっと見る
企業が回答しました
This is a review for Graypaul Maserati Birmingham. My Grecale Folgore was booked for it's first service and I'd arranged a courtesy car from Graypaul for the day. However, the courtesy car wasn't re... もっと見る
企業が回答しました
Beware, this dealership displays a strong bias based on how one dresses and one's racial background. Ted and George at Gray Paul Ferrari emphasized the amount of time they spent showing us a car. They... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
120 Highlands Road,Shirley, B90 4NU, Solihull, 英国
- 0121 439 0399
4.9
優良
309件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good morning Graham, thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Attention to detail from the staff
Attention to detail from the staff, care taken of the vehicle during the service and transportation. Overall a great experience, thank you.
2023年3月24日
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good Morning Mr Moran, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Excellent service and communication
Excellent service and communication, very pleased as always.
2023年3月14日
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good Morning, Adam I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Great after sales service.
The guys in their Service department are very helpful, always go above and beyond. Lovely receptionists too. Thank you!
Matt
2023年3月8日
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good Afternoon Matthew, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Great customer experience
Great customer experience from start to finish, kept well informed on how the works where being carried out and what the final cost would be. Car was presented back to me professionally. Very happy customer
2023年2月23日
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good Afternoon Kamlesh, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Great service
Brought the car in for a service and was allocated another Maserati for use for the day. Team from receptionist to service personnel to sales people on the floor were very accommodating, as always, and I think they try hard to value the customer and build a familial atmosphere. Also sales were very helpful answering my queries on the new Grecale. Car was returned with excellent point check system and extremely clean. An enjoyable experience - more so because as the service was included in the purchase price of the car, I didn't have to pay!
2023年1月20日
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good Morning Mr Griffin, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Perfect service experience
Everything from booking in to collection was perfect. We were met on our entry by name. A seamless booking in process followed. Updates on progress were regular including video. Car was immaculate on collection and a follow up call was received.
2023年1月13日
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good Morning Mr Muskin, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Ferrari 812
Great service from team at Graypaul Birmingham and in particular Thomas Sparkes
2022年12月24日
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good Morning Mohammad, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
They collected the car and the driver…
They collected the car and the driver was very helpful and the same on its return.
The service staff were efficiant
2022年12月16日
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good Afternoon Mr Toft, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good Afternoon, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Great service from start to finish
2022年11月10日
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good Morning Mr Sonpal, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Delighted
From the initial enquiry through to collection, the whole process and experience has been nothing but exceptional.
I purchased my car after seeing it on one of their informative videos and had no qualms about buying it unseen after seeing their excellent reviews and speaking to a very professional Sales Advisor by the name of Frankie.
They collected my wife and I from our home and took us to the dealership on collection day.
A glass of (non alcoholic) bubbles awaited us upon arrival, followed by several cups of excellent coffee and light conversation before the ‘big reviel’!
Finally we got to see our car…. Prepared beautifully and faultless in every respect, freshly serviced and ready to go, we couldn’t have asked for more.
A gift hamper in the boot was a lovely touch and very much appreciated, attention to detail from start to finish… we couldn’t be happier with the car or choice of dealership that supplied it.
Special mention also to George and Neil whom I spoke to several times during the process and along with Frankie couldn’t have made the experience any better.
We will definitely use Graypaul again and wouldn’t hesitate recommending them to anyone in purchasing a Ferrari.
2022年10月20日
自発的なレビュー
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good Morning David, I’m delighted to read your kind words about Frankie and Graypaul Brmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood Managing Director
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good Afternoon David, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
A wonderful first Ferrari experience
A wonderful first Ferrari experience. Richard handled everything perfectly and made sure the whole transaction was seamless. Highly recommend.
2022年9月1日
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good Afternoon Mr Stevenson, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Friendly and helpful
Always friendly and helpful customer service. Video of the inspection, just on a service, was an unexpected bonus.
2022年8月6日
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good Morning Trevor, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Superb customer experience
Amazing customer experience, would highly reccoemnd this dealership. George in particular was fantastic, thank you for your help guys! Will be buying my next Ferrari from you guys.
2022年8月4日
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good Morning Afternoon Saj, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Lovely Set up and Welcome
Lovely Set up and Welcome - Receptionist and Team there really helpful
2022年7月30日
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good Morning Tim, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good Morning Stephen, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Excellent service
Excellent service. Taken to station for onward journey and picked up later to collect car. All the worrying logistics taken care of. Plus great cup of tea in showroom.
2022年7月10日
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good Morning Mr Orme, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。