Recently had the 1st year maintenance. Nothing was too much trouble & the service was exceptional. Anthony the aftersales manager came & introduced himself & made the visit memorable. When finished... もっと見る
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The team are faultless from the lady on reception who is so friendly and welcoming to Hayley in Servicing who was looking after me on this occasion. Hayley kept me fully informed, kept her promises,... もっと見る
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This is a review for Graypaul Maserati Birmingham. My Grecale Folgore was booked for it's first service and I'd arranged a courtesy car from Graypaul for the day. However, the courtesy car wasn't re... もっと見る
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Beware, this dealership displays a strong bias based on how one dresses and one's racial background. Ted and George at Gray Paul Ferrari emphasized the amount of time they spent showing us a car. They... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
120 Highlands Road,Shirley, B90 4NU, Solihull, 英国
- 0121 439 0399
4.9
優良
309件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Maserati 1st year maintenance
Recently had the 1st year maintenance. Nothing was too much trouble & the service was exceptional. Anthony the aftersales manager came & introduced himself & made the visit memorable. When finished the car was handed back to us perfectly clean, inside & out. I can’t recommend this Maserati aftersales enough!
2026年7月30日
自発的なレビュー
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good morning Mr Mountford, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic, Head of Business
The team are faultless!
The team are faultless from the lady on reception who is so friendly and welcoming to Hayley in Servicing who was looking after me on this occasion. Hayley kept me fully informed, kept her promises, made some great suggestions and delivered the car back on time. This is the norm in my interactions with the team at Maserati.
2026年8月8日
自発的なレビュー
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good morning Mr O'Reilly, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic, Head of Business
Everything ran so smoothly Warren our…
Everything ran so smoothly Warren our service advisor was great to deal with.
2026年7月31日
自発的なレビュー
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good morning Mr Cranston, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic, Head of Business
First class service 10 out of 10
2026年7月28日
自発的なレビュー
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good afternoon Mr Hewitt. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic, Head of Business
Roma Service and retrofit steering wheel installation
Roma was booked into Graypaul Solihull for an annual service and the installation of the retrofit steering wheel.
Communication from the service team and especially Jack, was as always excellent, keeping me fully informed all through the process.
The new steering wheel is a revelation and the car is now performing better than it ever has.
Thank you Graypaul and especially Jack, you're an asset!
2026年7月14日
自発的なレビュー
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good morning Mr Cragg, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic, Head of Business
The service from GrayPaul never…
The service from GrayPaul never disappoints.
Work is carried out to a high standard, and they can clean cars like nobody else.
2026年6月17日
自発的なレビュー
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good afternoon Ross. I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic, Head of Business
This is a review for Graypaul Maserati…
This is a review for Graypaul Maserati Birmingham.
My Grecale Folgore was booked for it's first service and I'd arranged a courtesy car from Graypaul for the day. However, the courtesy car wasn't returned by the previous customer due to a family emergency.
So Graypaul set me up with a private office and were excellent hosts while my service went ahead. It's not that something won't go wrong with the plans we make, it's what you do to recover the position. Well done Olivia, Emma and Anthony 👏👏👏
2026年5月20日
自発的なレビュー
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good morning Mr Adams, I’m delighted to read your kind words about Graypaul Maserati Birmingham. Thank you for your feedback and great star rating. I will pass on your feedback to Olivia, Emma & Anthony. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic
The Ferrari family
The experience I was let with was one that makes me feel part of the Ferrari family.
2026年5月15日
自発的なレビュー
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good morning Mr Bell, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic
Good service and repair service
I was kept up to date with several calls and videos on the progress of my car. The staff are very polite and informative.
2026年5月20日
自発的なレビュー
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good morning Mr Parry, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good morning Mrs Smith, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic
Pothole damage
I had gone for a small repair and to book the service. unfortunately when they did a safety check the discovered a pothole damaged tyre. A car was organised to take me home and the front tyres were replaced and the service completed. A car was then organised to bring me back to the dealership. All within the timescales set at the beginning.
2026年5月1日
自発的なレビュー
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good morning, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic
Friendly
Friendly, knowledgeable and always ready to go the extra mile. George heads up an amazing team in sales and service. Very impressed. Thanks you
2026年4月17日
自発的なレビュー
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good afternoon Mr Stellakis, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic
Welcoming staff who are always…
Welcoming staff who are always attentive to their customers and go through extra mile. Absolutely amazing dealership!!
2026年3月27日
自発的なレビュー
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good morning Mr Paramanathan, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic
Great service at Maserati Birmingham
It was an absolute pleasure buying my second Maserati from Graypaul Maserati Birmingham.
Steve and James used there expertise and knowledge to once again to find me my perfect car. Nothing is ever too much trouble.
2026年3月11日
自発的なレビュー
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good afternoon Mrs Manders, I’m delighted to read your kind words about Maserati Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic
Fantastic communication and first class…
Fantastic communication and first class service.
2026年3月11日
自発的なレビュー
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good Morning, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, George Matanovic
Excellent Service
Excellent Service, great people, Hayley is a star. The whole experience is easy and nothing is a hassle.
2026年2月24日
自発的なレビュー
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good Morning Mr Fennon, I’m delighted to read your kind words. Thank you for your feedback and five star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic
Great service
Great service, really friendly staff.
Drivers who collected car really friendly and nothing was a problem
2026年2月24日
自発的なレビュー
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good Morning Jim, I’m delighted to read your kind words. Thank you for your feedback and five star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, George Matanovic
Emma the service supervisor and the…
Emma the service supervisor and the polishing of the car.
2025年12月15日
自発的なレビュー
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good Morning Afternoon Andrew, I’m delighted to read your kind words about Emma. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
This place is very well run …
Hayley who I organised my scheduled service, is a superstar and has looked after me at this dealership before. The set up is very good and there is no slipperiness, all the staff are lovely and want to make your experience a good one. They achieve this in bucketloads. Very easy to deal with
2025年12月16日
自発的なレビュー
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good Morning Michael, I’m delighted to read your kind words about Hayley, Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Warren Healey provides an excellent…
Warren Healey provides an excellent service in communicating and supporting after sale service customers .
He is polite , respectful and clearly an enthusiastic supporter of the Ferrari brand . It is clearly not just a job for Warren but a passion for providing customers with the best quality of service
2025年12月4日
自発的なレビュー
Sytner Group - Graypaul Ferrari Birmingham からの回答
Good Morning Consumer, I’m delighted to read your kind words about Warren and Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
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