Terrible experience at Huddersfield Audi. my car showed a fault like and was diagnosed as the driver select mechanism in the gearbox was faulty. They allegedly repaired this to the time of £900! upon... もっと見る
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Excellent service from Tom at Huddersfield Audi - from test driving to sorting out my brand new Audi 10 weeks before I thought I would receive it I am more than please. No pressure and excellent serv... もっと見る
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Great service throughout. Was fully informed at each stage of the service and MOT. We stayed at the garage until the work was completed. We were very well looked after with ample refreshments and chec... もっと見る
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Although we didn't buy from this dealership, we came for a health check on a car we'd bought from another Audi dealer Chloe Wainwright was absolutely amazing in the way she treated myself and my w... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Trident Business Park, HD2 1UA, Leeds Road, 英国
- 01484 350000
4.6
優良
485件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Terrific customer service and work…
Terrific customer service and work carried out efficiently.
2026年8月5日
自発的なレビュー
Sytner Group - Huddersfield Audi からの回答
Dear Martin, Thank you ever so much for your wonderful review. We are thrilled to hear that you found our customer service terrific and that the work was carried out efficiently. It is always our aim to provide a seamless and pleasant experience for all our customers. Your kind words mean a great deal to the entire team here at Huddersfield Audi. We look forward to welcoming you back in the future and continuing to meet your expectations. Kind regards, Huddersfield Audi Team
Excellent service from Tom at…
Excellent service from Tom at Huddersfield Audi - from test driving to sorting out my brand new Audi 10 weeks before I thought I would receive it I am more than please.
No pressure and excellent service from start to end
2026年7月31日
自発的なレビュー
Sytner Group - Huddersfield Audi からの回答
Dear Joanne, Thank you ever so much for your wonderful review. We’re absolutely delighted to hear that Tom provided you with excellent service throughout your experience, from the test drive to receiving your new Audi ahead of schedule. It’s great to know that you felt no pressure and were thoroughly pleased with everything. Your kind words truly mean a lot to us, and we hope you continue enjoying your new Audi for many miles to come. Best wishes, Huddersfield Audi Team
Terrible experience at Huddersfield…
Terrible experience at Huddersfield Audi. my car showed a fault like and was diagnosed as the driver select mechanism in the gearbox was faulty. They allegedly repaired this to the time of £900! upon driving the car away there was a huge cluncking and rattle noise retuned to Audi who said nothing wrong it’s “backlash”. Never heard of this and my car is sounding worse than when I dropped it off with them. Not happy I do not believe they have fixed the original fault properly and if they have they have produced another fault. Stay clear of this dealership not up to Audi standards. official complaint lodged with Audi uk.
2026年8月3日
自発的なレビュー
Sytner Group - Huddersfield Audi からの回答
We are sorry to hear about your dissatisfaction with the recent service at Huddersfield Audi. We appreciate your feedback and understand your concerns regarding the driver select mechanism and the subsequent noise you experienced. Audi strives to maintain the highest standards, and we regret that your experience did not reflect this. Thank you for bringing this matter to our attention, and we hope your concerns are resolved satisfactorily.
Well looked after by Jemma walker and…
Well looked after by Jemma walker and they reached the right agreement thankyou
2026年7月31日
自発的なレビュー
Sytner Group - Huddersfield Audi からの回答
Dear James. Thank you very much for your kind words and for taking the time to leave us a five-star review. We’re delighted to hear that Jemma Walker was able to assist you effectively and that the agreement reached was to your satisfaction. It’s always our aim to provide excellent care and service to all our customers. Your feedback means a great deal to us, and we truly appreciate your support. We look forward to serving you again in the future. Kind regards, Huddersfield Audi Team
Great service throughout
Great service throughout. Was fully informed at each stage of the service and MOT. We stayed at the garage until the work was completed. We were very well looked after with ample refreshments and checked regularly to ensure our comfort. We would highly recommend the service.
2026年7月28日
自発的なレビュー
Sytner Group - Huddersfield Audi からの回答
Dear Beverley - Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you felt fully informed throughout the service and MOT, and that you were comfortable while waiting with us. It’s wonderful to know our team looked after you well and provided ample refreshments. Your recommendation means a great deal to us. We truly appreciate your support and look forward to welcoming you back in the future. Kind regards, Huddersfield Audi Team
Amazing service
Although we didn't buy from this dealership, we came for a health check on a car we'd bought from another Audi dealer
Chloe Wainwright was absolutely amazing in the way she treated myself and my wife and we couldn't thank her enough, she is a credit to Hudddrsfield Audi
2026年7月8日
自発的なレビュー
Sytner Group - Huddersfield Audi からの回答
Thank you very much for your kind words, David. We are delighted to hear that Chloe provided such a positive experience during your visit, even though you hadn’t purchased from us. It’s always our aim to offer the highest standard of service to all customers, and it’s wonderful to know Chloe made you and your wife feel valued. Your feedback is truly appreciated and serves as a great encouragement to the whole team here at Huddersfield Audi. We hope to welcome you again in the future.
I've just brought a car from here and I…
I've just brought a car from here and I couldn't have asked for a better service. I was seen to by Bradley and he was nothing but helpful and patient with me (even when I was making his life a lot harder than it needed to be). He made the whole experience as easy as possible and really was a stand up guy. Thank you very much.
2026年7月14日
自発的なレビュー
Sytner Group - Huddersfield Audi からの回答
Dear Mia, Thank you ever so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Bradley provided such helpful and patient service throughout your car purchase. It’s wonderful to know he made the process straightforward and enjoyable for you. Your feedback truly means a lot to us, and we’re thrilled you’re happy with your new car. Wishing you many happy miles ahead! Best wishes, The Huddersfield Audi Team
Great and helpful staff
2026年6月30日
自発的なレビュー
Excellent service.
2026年6月26日
自発的なレビュー
Chloe was very helpful with sorting out…
Chloe was very helpful with sorting out my Mmi issues and kept me updated throughout.
2026年6月26日
自発的なレビュー
Bought online - delivered to the door.
My wife and I recently purchased an Approved Used Audi A6 e-tron Avant from Huddersfield Audi, and the entire experience was excellent from start to finish.
Our sales representative, Jonathan, was an absolute pleasure to deal with. As we live in Scotland, the whole transaction was completed remotely, but Jonathan made the process incredibly straightforward and stress-free. He was friendly, professional, responsive, and kept us informed throughout every stage of the purchase.
The car was delivered to us exactly as described and presented in fantastic condition. Buying a car without visiting the dealership in person can feel daunting, but Jonathan’s honesty, communication, and attention to detail gave us complete confidence throughout.
We’re absolutely delighted with both the car and the service we received. A big thank you to Jonathan and the team at Huddersfield Audi for making the experience so smooth and enjoyable. We would happily recommend them to anyone considering an Approved Used Audi purchase.
2026年6月25日
自発的なレビュー
Bad customer service
If I could give zero stars I would.
The level of professionalism and customer service is altroses.
Never have we been treated so badly by a car dealership.
I would recommend anyone contemplating buying an Audi or after sales use another dealership.
You will save yourself a lot of headache.
2026年6月25日
自発的なレビュー
The customer service and handover
The customer service and handover we received from Sophia was excellent , as was Bradley when we first visited store. They both represented the store very well. The only negative point would be the overly complicated paperwork. The numbers provided were not easy to follow once you left the showroom. We understand that things have to be shown in a certain way for the store, but a more customer friendly versions would be helpful for the customer.
2026年6月22日
自発的なレビュー
Sytner Group - Huddersfield Audi からの回答
Dear Mrs Carter, thank you for your kind words regarding Sophia and Bradley’s service; we are delighted they represented the store well. We appreciate your honest feedback about the paperwork and understand how it may seem complicated once away from the showroom. Your comments are valuable, and we are grateful you took the time to share your experience. Should you have any further questions or require assistance, please do not hesitate to get in touch. Kind regards, Huddersfield Audi.
Chloe the service person got my car…
Chloe the service person got my car ready as soon as possible as she knew I had an engagement later in the afternoon that I needed to deal with and my car was ready for 3pm which was excellent service
2026年6月18日
自発的なレビュー
Sytner Group - Huddersfield Audi からの回答
Good morning Sandra and thank you very much for your kind words. We are delighted to hear that Chloe was able to prepare your car promptly and accommodate your schedule. It’s always our aim to provide excellent service and ensure our customers’ needs are met efficiently. Your positive feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back to Huddersfield Audi in the future. Best wishes, The Huddersfield Audi Team
Service was excellent
The repairs needed were explained with aid of a video. All staff were professional and very helpful. When needed I will have no hesitation in returning. They went the extra mile and it's appreciated
2026年6月19日
自発的なレビュー
Sytner Group - Huddersfield Audi からの回答
Thank you very much Charles for your kind words and positive feedback. We are delighted to hear that our team explained the repairs clearly and that you found the video helpful. It’s wonderful to know that our staff were professional and supportive throughout your visit. Your appreciation of the extra effort we put in means a great deal to us. We look forward to welcoming you back whenever you need assistance in the future. Best regards, Huddersfield Audi Team
2/3'rds of a day repair and an Audi A3…
2/3'rds of a day repair and an Audi A3 while repairs are completed - outstanding
2026年6月17日
自発的なレビュー
Sytner Group - Huddersfield Audi からの回答
Dear Mr Ledger - Thank you very much for your kind words. We are delighted to hear that you found the repair time efficient and appreciated the use of an Audi A3 while your vehicle was being serviced. It is always our aim to provide outstanding service and convenience to our customers. Your positive feedback means a great deal to the team here at Huddersfield Audi. We look forward to welcoming you back in the future. Kind regards, Huddersfield Audi Team
My car was in for its 3rd service &…
My car was in for its 3rd service & first MOT. I also asked for the car to be looked at as I thought it was much noisier than when I bought it 2 years ago, like a droning noise from the rear.
The service & MOT was done alongside a safety check but nothing was done about the noise from the car, I specifically asked for a mechanic to test drive the car & report hid findings, this never happened.I will now take it to an independent garage to be looked at.Very disappointed with Audi.
2026年6月8日
自発的なレビュー
Sytner Group - Huddersfield Audi からの回答
Dear Paul, we are sorry to hear about your disappointment regarding the noise issue and the service you received. It is always our aim to provide thorough and attentive care, and we regret that this was not your experience. We would like to invite you to contact our Service manager, Elliot Anderson, at elliotanderson@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to resolve this matter to your satisfaction. Kind regards, Huddersfield Audi
All the team from meeting us at the…
All the team from meeting us at the door to arranging a car where brilliant
2026年5月28日
自発的なレビュー
Sytner Group - Huddersfield Audi からの回答
Dear Stephen. Thank you ever so much for your kind words. We are delighted to hear that our team made such a positive impression from the moment you arrived and throughout the process of arranging your car. It’s always our aim to provide a brilliant and seamless experience for every customer. Your feedback truly means a lot to us and encourages the whole team to continue delivering the highest standard of service. We look forward to welcoming you back in the future. Best wishes, Huddersfield Audi Team
Friendly attentive and accommodating…
Friendly attentive and accommodating staff who treated me as a valued customer . Little touches like the coffee and drinks counter with a helpful member of staff there were nice. And a good deal on my trade in and new car. Very happy to arrange test drives of several cars and knowledgable about their products. A particular shout out for Jack Yeardley who looked after me and was very helpful.
2026年5月27日
自発的なレビュー
Sytner Group - Huddersfield Audi からの回答
Thank you Glyn, for your kind words and detailed feedback. We’re delighted to hear that our team, especially Jack Yeardley, provided attentive and knowledgeable service throughout your visit. It’s great to know you appreciated the little touches, such as the coffee and drinks counter, and that you were happy with the trade-in deal and test drive arrangements. Your satisfaction means a great deal to us, and we’re pleased to have made your experience a positive one. We look forward to welcoming you again in the future.
I would highly recommend Audi as they have a great customer service.
I would highly recommend Audi as they have always given me good advice on both my vehicles.
Chloe Wainwright kept me informed about the status of my car and sent me a link that I needed to set up my next service plan.
2026年5月26日
自発的なレビュー
Sytner Group - Huddersfield Audi からの回答
Dear Josephine, thank you very much for your kind words and for recommending Audi. We are delighted to hear that Chloe Wainwright provided you with clear updates and helpful advice regarding your vehicles. It’s wonderful to know that the service plan link was useful in setting up your next service. Your positive feedback is greatly appreciated, and we look forward to continuing to support you with your Audi vehicles in the future. Best wishes, The Huddersfield Audi Team
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