Great service throughout. Was fully informed at each stage of the service and MOT. We stayed at the garage until the work was completed. We were very well looked after with ample refreshments and chec... もっと見る
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レビュアーのコメントを見てみましょう
Excellent service from Tom at Huddersfield Audi - from test driving to sorting out my brand new Audi 10 weeks before I thought I would receive it I am more than please. No pressure and excellent serv... もっと見る
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Terrible experience at Huddersfield Audi. my car showed a fault like and was diagnosed as the driver select mechanism in the gearbox was faulty. They allegedly repaired this to the time of £900! upon... もっと見る
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Although we didn't buy from this dealership, we came for a health check on a car we'd bought from another Audi dealer Chloe Wainwright was absolutely amazing in the way she treated myself and my w... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Trident Business Park, HD2 1UA, Leeds Road, 英国
- 01484 350000
4.5
優良
490件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
30 day exchange plan
We purchased a car from here around 6 weeks ago and the sale person Heather Carrington was amazing she did everything to help us . We had just one small problem that wasn’t the garage fault just the manager for been a little unfair . We purchased the car on the 30 day exchange plan if you return the car for any reason in the 30 days or less there will exchange the car for one more has long has it’s the same price or more. So we had the car two days we had a problem so we told the garage we want to exchange the car for a different car there said fine I told them there is a car you have it’s £5000 more but we are prepared to pay the extra . So there came back to me after a few hours and said you can’t have that car . I said why not there said where losing money on the car there is a black car there said I said no I want the white car.anyway I was stupid because I offered them even more money £500 pound more it was the only way there was going to let me have the car. So I got the white car which I was pleased but after a few weeks I looked at this 30 day exchange plan it doesn’t say anything about paying more for the car than what it’s advertised for . Don’t get me wrong I offered them the extra I felt I had no choice . I have spoke the customer service and the manager but there is nothing there can do . But garage was very nice and I would buy from them again and Heather was wonderful maybe next time I should be more careful and there did exchange the car which was good of them . Maybe the manger should of been a bit more fair ?.
But like I said I don’t hold the garage responsible I will watch what I am doing next time .
2025年1月22日
自発的なレビュー
Sytner Group - Huddersfield Audi からの回答
Dear Paul Mason, Thank you for taking the time to leave a review for Huddersfield Audi. We are glad to hear that you had a positive experience with our salesperson, Heather Carrington. However, we are sorry to hear about the issue you faced with our manager during the exchange process. We understand your frustration and we apologise for any inconvenience caused. We will make sure to review our 30-day exchange policy to ensure that it is clear and fair for all our customers. We appreciate your feedback and we hope to have the opportunity to serve you again in the future. Thank you for choosing Huddersfield Audi. Best regards, [Your Name] Huddersfield Audi Team
I recently part exchanged my Audi…
I recently part exchanged my Audi Allroad for another A6 Allroad at Huddersfield Audi. I started my search in 2023 and I have found Leia Hanson, Sales Executive, to be the most proactive, organised and helpful Sales person that I spoken to both at Audi and many other premium garages. There are few A6 Allroad around but she helped source exactly what I was looking for! Kind regards Blake
2025年1月27日
自発的なレビュー
Sytner Group - Huddersfield Audi からの回答
Dear Blake, Thank you for taking the time to leave such a positive review for Huddersfield Audi. We are delighted to hear that Leia Hanson provided you with exceptional service during your search for a new A6 Allroad. Our team takes great pride in being proactive, organised and helpful, and we are glad that Leia was able to source exactly what you were looking for. We appreciate your kind words and we hope you continue to enjoy your new vehicle. Best regards, Huddersfield Audi
Sytner Group - Huddersfield Audi からの回答
Thank you for your kind words, Miss B. We are delighted to hear that you received excellent service at Huddersfield Audi. We strive to provide the best experience for our customers and we are glad to have met your expectations.
Sytner Group - Huddersfield Audi からの回答
Thank you for your kind words, we are delighted to hear that our staff were helpful and friendly. We take pride in returning cars to our customers in a sparkling and like-new condition. Thank you for choosing Huddersfield Audi.
Really good service and facilities
Really good service and facilities. Would use again.
2024年10月9日
自発的なレビュー
Sytner Group - Huddersfield Audi からの回答
Thank you for your positive review, Gavin. We are delighted to hear that you had a great experience at Huddersfield Audi. Our team takes pride in providing excellent service and we are glad to know that you would choose us again. We strive to maintain top-notch facilities to ensure our customers have a comfortable and convenient visit. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Huddersfield Audi.
Sytner Group - Huddersfield Audi からの回答
Thank you for your kind words, Dr Rajpura. We are delighted to hear that you had a positive experience at Huddersfield Audi. Our team takes great pride in providing excellent customer service and ensuring clear communication throughout the process. We are always happy to assist and make your visit as smooth and helpful as possible. Thank you for choosing Huddersfield Audi and we look forward to serving you again in the future.
Excellent after sales support and…
Excellent after sales support and customer service for my 'Audi Approved Used' vehicle.
I purchased my Audi A3 at Bradford Audi. However when I experienced a couple of problems, I took it into Huddersfield Audi for investigation under the used 12 month warranty. I chose to do this as my experience of booking the car in at Bradford Audi was proving difficult and I has used Huddersfield Audi with a previous A3. When the investigation revealed a number of problems, which I had not expected with a car which I had purchased less than 2 months previous and which I had done less than 2000 miles, Ellie Smith in Service went above and beyond to help sort the issues liaising with Bradford Audi. Ellie's customer service, communication skills and support was outstanding. She is a real credit to Huddersfield Audi - she portrays the professionalism and attitude you would expect from an Audi Dealer.
2024年8月19日
自発的なレビュー
Sytner Group - Huddersfield Audi からの回答
Thank you for your positive review, Michele. We are delighted to hear that you had an excellent experience with our after sales support and customer service at Huddersfield Audi. We apologize for the issues you experienced with your Audi A3, but we are glad that Ellie Smith in Service was able to assist you and provide outstanding customer service. We will make sure to pass on your kind words to Ellie and the rest of our team. Thank you for choosing Audi and we hope to see you again in the future.
Issues resolved immediately and…
Issues resolved immediately and professionally. Great communication and friendly staff.
2024年8月7日
Sytner Group - Huddersfield Audi からの回答
Thank you for taking the time to leave us a 5-star review Stuart! We are delighted to hear that our team at Huddersfield Audi was able to resolve any issues you had in a timely and professional manner. Our staff takes great pride in providing excellent communication and friendly service to our customers. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Huddersfield Audi.
Sytner Group - Huddersfield Audi からの回答
Thank you for your kind words Shaun! We are delighted to hear that your car buying experience at Huddersfield Audi was easy and hassle-free. Our team works hard to ensure that our customers have a smooth and enjoyable experience from start to finish. We appreciate your feedback and hope to continue providing exceptional service to all our customers. Thank you for choosing Huddersfield Audi and we look forward to seeing you again in the future.
Experience of a lifetime!
Really good experience, contacted Audi Huddersfield the day before and my car was booked in the next day. experienced helpful team who kept me informed of the progress with a video of my car and detailed explanation of the work needed. all done and turned around on the same day!
Thank You Huddersfield Audi Service team!
2024年7月18日
Sytner Group - Huddersfield Audi からの回答
Thank you for taking the time to leave such a positive review, Stephen. We are delighted to hear that you had a great experience with our team at Huddersfield Audi. Our goal is to provide efficient and helpful service to all of our customers, and we are glad that we were able to keep you informed and complete the work on your car in a timely manner. We appreciate your business and hope to see you again in the future. Best regards, the Huddersfield Audi Service team.
Sytner Group - Huddersfield Audi からの回答
Thank you for your kind words, Graham. We are delighted to hear that you had a positive experience at Huddersfield Audi. Our team takes pride in providing helpful and efficient service to all our customers. We appreciate your loyalty and look forward to serving you again in the future.
Great Service
Really helpful team - sorted out a warranty claim for me. Whole process was hassle free, was kept fully up to date from the issue being identified, parts being order and arriving to the car being fully repaired.
Excellent service as always from the team at Huddersfield Audi who i have used to look after my cars for the last 20 years
2024年7月8日
Sytner Group - Huddersfield Audi からの回答
Thank you for your kind words, Brian. We are delighted to hear that our team at Huddersfield Audi provided you with excellent service and made the warranty claim process hassle-free. We appreciate your loyalty over the past 20 years and look forward to continuing to provide you with top-notch car care.
Amazing experience
I have had another fantastic experience with Audi dealership in Huddersfield. I was given lots of advice about upgrading my A1. I can’t thank Alex Hind enough for all her help and support during the process. I absolutely love my brand new Audi A1 😊
2024年6月27日
Sytner Group - Huddersfield Audi からの回答
Thank you for your positive review, Jo! We are delighted to hear that you had a fantastic experience at our Huddersfield Audi dealership. Our team, especially Alex Hind, is dedicated to providing excellent service and we are thrilled that you love your new Audi A1. Enjoy the ride!
Sytner Group - Huddersfield Audi からの回答
Thank you for your kind words. We are delighted to hear that our staff at Huddersfield Audi have consistently provided you with efficient, friendly, and professional service. We strive to ensure that all our customers have a positive experience with us. We appreciate your support and look forward to serving you again in the future.
Helpful but ineffective support for a…
Helpful but ineffective support for a long list of ongoing electrical /electronic faults with a used Audi purchased via their approved car scheme.
The vehicle has been in their workshop 7 times in 6 months and the conclusion is I “have to live with the fault” as they can’t fix it. Disappointing.
2024年7月3日
Sytner Group - Huddersfield Audi からの回答
Dear valued customer, Thank you for taking the time to leave a review for Huddersfield Audi. We apologise for any inconvenience you have experienced with your used Audi and the ongoing electrical/electronic faults. We strive to provide helpful and effective support for all our customers and we regret that we were unable to resolve the issue for you. We would like to invite you to contact our Front of House Manager, at elliotatkinson@sytner.co.uk, so that we can further discuss and address your concerns. We value your feedback and hope to have the opportunity to make things right for you. Best regards, Huddersfield Audi Team
Customer service at its best!
Rob was as usual very efficient friendly and helpful throughout. Customer service at its best!
2024年6月25日
Sytner Group - Huddersfield Audi からの回答
Thank you for your kind words, Mr Graseley. We are delighted to hear that Rob provided you with excellent customer service. We strive to always provide the best experience for our customers at Huddersfield Audi.
Great service throughout the sale Danii…
Great service throughout the sale Danii Capstick was excellent.
2024年6月25日
Sytner Group - Huddersfield Audi からの回答
Thank you for your positive review, Michael! We are delighted to hear that you had a great experience at Huddersfield Audi. We will make sure to pass on your kind words to Danii Capstick for providing excellent service during your sale. We appreciate your support and hope to see you again soon.
Car Service Feedback
Excellent communication in relation to my car service. Booking was easy and the feedback, including the detailed video was very informative and clear.
It gave me a full description of areas that might need attention over the next 12 months.
2024年6月18日
Sytner Group - Huddersfield Audi からの回答
Thank you for your positive review, Brian. We are glad to hear that you had a great experience with our service and that our communication was effective. We strive to provide detailed and informative feedback to our customers. We look forward to seeing you again in the future.
Great service
2024年6月7日
Sytner Group - Huddersfield Audi からの回答
Thank you for your kind words, Mr Pearl. We are delighted to hear that you had a great experience with us at Huddersfield Audi. We look forward to seeing you again soon.
Although I live in Cheshire
Although I live in Cheshire, I continue to choose AUDI Huddersfield for all my car service requirements. Service desk staff are excellent, the technicians give great feedback via their cam reports and always have the car ready for collection on time.
2024年6月6日
Sytner Group - Huddersfield Audi からの回答
Hi Philip. We are delighted to hear that you continue to choose AUDI Huddersfield for all your car service requirements. We strive to provide excellent customer service and are pleased that our technicians have been able to provide you with great feedback. We look forward to seeing you again soon.
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