From my initial enquiry to the actual purchase of the vehicle everything went smoothly and met our expectations. Pritesh was very helpful in explaining all of the cars features and changing over our... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I had booked my service in with Audi, I was greeted with a warm welcome and was introduced to Riyaz, a walk smile and a fantastic attitude, Advised me on the process of the service gave me a reali... もっと見る
Oil change, brake fluid and pollen filter service completed under a service plan - four hour slot booked. Free health check video was provided which was comprehensive and very clearly explained by th... もっと見る
企業が回答しました
Kacper made the whole process of buying the car I wanted straighforward and easy. Too many times these days you either experience a hard sell or apparent apathy and it was a pleasant experience to dea... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
212 Narborough Road South, LE3 2LD, Braunstone, 英国
- 0116 242 1300
4.2
ほぼ満足
891件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Not delivering
You had my car for over 24 hours and asked me if I wanted my car washed etc. on checking the app I could see no work commenced until late into the afternoon. When my wife arrived to collect the car at 5pm the valetting was not done. You asked her if she wanted to wait. She said yes. And yet when I came to the desk you apologised and told me you were too busy. Whilst you did offer me valet for any other day (a disingenuous offer), why did you keep my wife waiting knowing you were never going to valet the car. Very disappointing.
2026年4月23日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Mr Dunmore, we sincerely apologise for the inconvenience caused by the delay and the unmet expectations regarding the valetting of your vehicle. We understand how frustrating it must have been for your wife to wait unnecessarily. This is not the standard of service we aim to provide. We would like to invite you to contact our Service Manger Ben Vaughan at benvaughan@sytner.co.uk to discuss your experience further. Kind regards, Leicester Audi Team
Audi Leicester
Connor was incredibly attentive, listened to my requirements and provided a great service, a real pleasure and experience
2026年4月24日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Thank you very much, Chris, for your kind words. We are delighted to hear that Connor was attentive and took the time to understand your requirements, ensuring you received a great service. It’s wonderful to know that your experience with us was a real pleasure. Your feedback is greatly appreciated and motivates us to continue providing the highest standard of care to all our customers. We look forward to welcoming you back to Leicester Audi in the future.
Found the perfect car for me…
Found the perfect car for me…. Nearly new TT …. Made the acquisition very special and conducted the sale efficiently with no hiccups
2026年4月23日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Joan - Thank you ever so much for your kind words. We are delighted to hear that you found the perfect nearly new TT and that the acquisition was a special experience for you. It’s wonderful to know the sale was conducted smoothly and efficiently, with no hiccups along the way. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your positive experience with Leicester Audi. Wishing you many enjoyable miles ahead! Kind regards, Leicester Audi Team
Very bad communication ie trying to…
Very bad communication ie trying to speak to someone re making an appointment then having the appointment cancelled because you didn’t have the parts , automated voice service doesn’t work ,then when I got my vehicle back after the job was done , I found steering wheel alignment was incorrect reported this but was told that it wasn’t moved during the work carried out although it was perfect before the work was done I was told it was not their responsibility,and so I am now left with a steering wheel that is not correctly aligned,very very disappointed with this service ,
2026年4月17日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear M Thomas, we sincerely apologise for the poor communication and inconvenience you experienced, including the appointment cancellation and issues with the steering wheel alignment. This is not the standard of service we aim to provide. We would like to invite you to contact our Service Manger Ben Vaughan at benvaughan@sytner.co.uk, so we can better understand your concerns and work towards a resolution. Thank you for bringing this to our attention. Kind regards, Leicester Audi
Hakim Boutrab
Hakim Boutrab
Excellent service all areas clearly communicated courteous and professional throughout very knowledgeable Thank you
2026年1月30日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Hakim, thank you very much for your kind words. We are delighted to hear that you found our service courteous, professional, and knowledgeable throughout. Clear communication is something we pride ourselves on, and it is wonderful to know this was reflected in your experience. Your positive feedback means a great deal to the entire team here at Leicester Audi. We truly appreciate you taking the time to share your thoughts and look forward to welcoming you back in the future. Best wishes, The Leicester Audi Team
Outstanding Service from Hakim!
Outstanding Service from Hakim!
I had such an amazing experience with Hakim when getting my car. From the very beginning, he was kind, supportive, and incredibly helpful throughout the whole process. He took the time to explain everything clearly and helped me make the right decision without ever making me feel rushed or pressured.
What really stood out was his genuine care — even after some unexpected delays, Hakim went above and beyond by filling up my petrol tank completely as a kind gesture. He absolutely didn’t have to do that, but it showed what a thoughtful and considerate person he is.
It’s rare to find someone who treats their customers with such honesty, patience, and respect. Hakim truly turned what could have been a stressful experience into a smooth and positive one. I can’t recommend him highly enough — if you’re looking for someone you can trust, Hakim is the person to go to!
Thank you so much!!!!
2025年10月24日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Thank you so much, Sabi, for your wonderful review. We’re delighted to hear that Hakim provided such a supportive and honest experience throughout your car purchase. It’s fantastic that his care and patience made the process smooth and enjoyable, even with the unexpected delays. Your kind words truly mean a lot to us and to Hakim personally. We’re grateful for your recommendation and hope you continue to enjoy your new car for many miles to come!
Hakim couldn’t have been more helpful…
Hakim couldn’t have been more helpful or friendly - fantastic service
2026年1月30日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Thank you very much, Les, for your kind words. We are delighted to hear that Hakim provided you with such helpful and friendly service. It’s always our aim to ensure every customer feels valued and well looked after. Your positive feedback means a great deal to us and encourages the whole team to continue delivering fantastic experiences. We truly appreciate you taking the time to share your thoughts and look forward to welcoming you back to Leicester Audi in the future.
Exceptional service from start to…
Exceptional service from start to finish.
Krishna provided regular updates and ensured I was up to date on the status of the vehicle and that I was happy with any additional work I had requested and he had also performed some checks prior to handover to me. Additionally an after care email to check in that I was happy with everything. Thank you.
I was able to work upstairs in the designated individual bays with refreshments available too. Seamless.
2026年4月9日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Hazel - Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Krishna provided excellent communication and that you appreciated the thorough checks and aftercare. It’s great to know you found the working environment comfortable and the refreshments convenient. Your positive feedback means a lot to us, and we’re pleased that your visit was seamless from start to finish. We look forward to welcoming you back to Leicester Audi in the future. Best regards, The Leicester Audi Team
Over 12 weeks to repair my car!
Over 12 weeks to repair my car. A lot of that time was waiting for technicians, rather than waiting for parts or approvals. Suggest people are advised of the expected delays up front, as I would have looked for another dealership to do the repair if I had known beforehand.
2026年4月8日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear RR, we sincerely apologise for the extended delay you experienced with your car repair and understand how frustrating this must have been. We appreciate your feedback regarding communication about expected waiting times and regret that this was not made clear from the outset. We would like to invite you to contact our Service Manager Ben Vaughan at benvaughan@sytner.co.uk, so we may discuss your concerns further and work towards a satisfactory resolution. Kind regards, Leicester Audi Team
Sytner Group - Leicester Audi からの回答
Dear Eva, Thank you very much for your kind 5-star review. We are delighted to hear that you appreciated the free car wash service. It’s always our aim to provide a little extra care and attention to our customers, ensuring their experience with Leicester Audi is as enjoyable as possible. Your positive feedback truly means a lot to us. We look forward to welcoming you back in the future and hope to continue exceeding your expectations. Best wishes, The Leicester Audi Team
Excellent communication
Excellent communication, really liked the WhatsApp messaging to a named person, friendly, convenient and fast service, so pleased I have the service plan great value. Thank you
2026年3月26日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Lisa, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that you found our communication clear and appreciated the convenience of WhatsApp messaging to a named contact. It’s wonderful to know that our friendly and efficient service met your expectations, and that you’re pleased with your service plan. Your feedback means a great deal to us, and we look forward to continuing to provide you with excellent care in the future. Best wishes, Leicester Audi Team
Had a great car buying experience at…
Had a great car buying experience at Leicester Audi. Hakim Boutrab looked after us every step of the way. Couldn't have asked for any better.
2026年3月27日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Mr T, Thank you ever so much for your wonderful review. We are delighted to hear that your car buying experience at Leicester Audi was so positive and that Hakim Boutrab provided excellent support throughout. It’s always our aim to ensure every customer feels well looked after and valued. Your kind words truly mean a great deal to us. We hope you enjoy your new vehicle and look forward to welcoming you back in the future. Best wishes, Leicester Audi Team
Absolutely appalling experience
Absolutely appalling experience with an Audi dealership in Leicester.
I initially spoke to Joshua O’Neill about buying a new car and made it crystal clear I was ready to proceed. I was told I’d receive a call back to go through everything—yet that call never came. Not once. I chased multiple times, left messages, and still got absolutely nothing. Completely ignored.
To make matters worse, we were then put through to Harry, the “finance manager” who assured us we’d be looked after. That clearly meant nothing, because he has now also conveniently become “too busy” to return calls or respond in any way. It’s just excuse after excuse and zero accountability.
On top of the terrible communication, there are also serious concerns about accuracy and honesty. The car is advertised on Auto Trader as having 2,501 miles, yet in the walk-around video sent to me by Joshua, the mileage clearly shows 3,331 miles — a discrepancy of over 800 miles. That’s not a small mistake, that’s completely misleading.
It’s honestly unbelievable how disorganised and unprofessional this dealership is. You’d think when someone is trying to spend a significant amount of money, they’d at least have the decency to pick up the phone or return a call. Apparently not.
For a so-called premium brand, this level of service is an absolute joke. If this is how they treat potential customers, I can only imagine how bad it gets once they’ve actually taken your money.
Disgraceful
2026年3月16日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Hi, We are truly sorry to hear about your disappointing experience with our Leicester Audi dealership. This is certainly not the standard of service we aim to provide, especially for a premium brand. We take your concerns regarding communication and vehicle details very seriously. We would like to invite you to contact our Sales Manager, Robert Clarke robertclarke@sytner.co.uk. Kind regards, Leicester Audi Team
Pritesh looked after us
Pritesh looked after us, made us welcome and was able to enable us to achieve our aims.
We are well happy.
2026年3月9日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Esworth, Thank you very much for your kind words. We are delighted to hear that Pritesh made you feel so welcome and was able to help you achieve your aims. It is always our pleasure to provide a positive experience for our customers, and your satisfaction means a great deal to us. We truly appreciate you taking the time to share your feedback and look forward to welcoming you back to Leicester Audi in the future. Best wishes, The Leicester Audi Team
Would like to say a massive thanks to…
Would like to say a massive thanks to Hakim who helped myself and my girlfriend. He was so helpful and full of knowledge when it comes to the cars we wanted. The 1st car he both brought round for us was the ones we got. He helped us in every way possible. Again thank you so much for helping get our dream cars Thank you again Hakim
Jake and Maddy
2026年3月7日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Thank you so much, Jake and Maddy, for your kind words. We’re delighted to hear that Hakim was able to assist you both so thoroughly and that you found your dream cars with his help. It’s always wonderful to know our team’s knowledge and dedication make a real difference. We truly appreciate you taking the time to share your experience and wish you many happy miles in your new vehicles. Thanks again for choosing Leicester Audi.
Purchased an approved used Q5 for £25k…
Purchased an approved used Q5 for £25k in September 2025 - in the first few days of owning the car I emailed them to say that the car didn't feel right, brakes wear very loud & gearbox felt juddery.
Just through being busy, I didn't manage to get the car in for a health check until a few weeks ago at my local Audi dealer. Car was there all day & they found several issues with the car, some of which fall under the warranty but others don't. This includes two brake pads needing replacing (which I was quoted nearly £2k for by Audi) - I assume this was the issue I flagged days after collecting the car.
Leicester are not the same group as Milton Keynes (my local Audi), so it's complicated to get things sorted. Milton Keynes have got approval to fix a few issues under warranty, but Leicester Audi are ignoring my emails about paying for the breaks which were clearly faulty when I was sold the car. The front two tyres are also nearly at their legal limit in terms of wear, I have barely driven the car, so yet again I was sold it with heavily used front tyres.
This is a typical case of great care when being sold, but poor aftercare when there are issues. I purchased from Audi purely because of that warranty/'trust' - but I'm really no better off than if I had saved a few grand by buying the same car from a private dealer.
Really surprised at the lack of response from Sytner Audi, not even the courtesy to respond in over a week - not good enough. Just be wary of this when buying from them, a lot of promises but they are just like anyone else when you come back with problems that need solving.
2026年3月13日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Josh, We are sorry to hear about your disappointing experience with your Q5 purchase. At Leicester Audi, we strive to provide excellent care both during and after the sale, and it is regrettable that you feel this has not been the case. We would like to invite you to contact our Sales Manager Robert Clarke robertclarke@sytner.co.uk. Kind regards, Leicester Audi Team
Naz checked us in and was very helpful…
Naz checked us in and was very helpful throughout the day while our car was having an MOT and service at AUDI Leicester. We were well looked after during our time in the reception area. We were also able to talk to a member of staff from sales to discuss changing our car.
2026年3月5日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear David, Thank you very much for your kind words. We are delighted to hear that Naz provided excellent assistance during your visit and that you felt well looked after in our reception area. It’s great to know you had the opportunity to speak with our sales team about changing your car. Your positive feedback means a lot to us, and we truly appreciate you taking the time to share your experience at Audi Leicester. We look forward to welcoming you again in the future. Best regards, Audi Leicester Team
My dashcam was removed when entering…
My dashcam was removed when entering the workshop area and engineer decided he wouldn't put it back on, issues with my satnav were not resolved, now I need to rebook to leave the car for another possible day not happy at all.
2026年3月5日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Shezard, We apologise for the inconvenience you have experienced with your satnav and dashcam. We understand how frustrating it must be to have to rebook your appointment. Your feedback is important to us, and we would like to invite you to contact our Service Manger Ben Vaughan benvaughan@sytner.co.uk to discuss your concerns further. We hope to resolve this matter to your satisfaction. Kind regards, Leicester Audi Team
Excellent service as ever
Excellent service as ever. We’ve been coming here for years and always get treated well and looked after. Last few visits we’ve been served by Harkumal and she has been very professional and friendly and dealt with any queries we’ve had.
2026年2月28日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Rani, Thank you very much for your kind words and continued loyalty to Leicester Audi. We are delighted to hear that you consistently receive excellent service and feel well looked after during your visits. It’s wonderful to know that Harkumal has been professional and friendly, addressing any queries you’ve had with care. Your positive feedback means a great deal to us, and we look forward to welcoming you back for many years to come. Best wishes from the Leicester Audi team.
New car purchase.
Professional, friendly staff assisted me through the whole process of buying my new car. Excellent service.
2026年2月26日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear C Tucker, Thank you ever so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our professional and friendly team were able to assist you throughout the entire process of purchasing your new car. Providing excellent service is something we take great pride in, and it is wonderful to know that this was reflected in your visit. We hope you enjoy your new vehicle and look forward to welcoming you back in the future.
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