From my initial enquiry to the actual purchase of the vehicle everything went smoothly and met our expectations. Pritesh was very helpful in explaining all of the cars features and changing over our... もっと見る
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レビュアーのコメントを見てみましょう
I had booked my service in with Audi, I was greeted with a warm welcome and was introduced to Riyaz, a walk smile and a fantastic attitude, Advised me on the process of the service gave me a reali... もっと見る
Oil change, brake fluid and pollen filter service completed under a service plan - four hour slot booked. Free health check video was provided which was comprehensive and very clearly explained by th... もっと見る
企業が回答しました
Kacper made the whole process of buying the car I wanted straighforward and easy. Too many times these days you either experience a hard sell or apparent apathy and it was a pleasant experience to dea... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
212 Narborough Road South, LE3 2LD, Braunstone, 英国
- 0116 242 1300
4.2
ほぼ満足
891件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Service experience
The contact from my assigned service manager was great, but I felt I was the first in and one of the last out. I was disappointed I didn't get a link to my health check as if I had I may have had tyres replaced that in the paperwork said needed immediate attention. There was an issue with my window clearly the issue is widely known on Google yet they wanted over 200 pounds to diagnose the issue and had to book in later . Lastly due to this issue you didn't wash the car not even hoover it which I feel is part of the experience of coming to Audi.
2026年6月4日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Beckie, thank you for your feedback. We apologise that your experience did not meet expectations, particularly regarding the health check communication and the window issue diagnosis. We understand how important timely information and thorough service are, including the vehicle’s cleanliness. Your comments are appreciated and help us reflect on the overall customer experience. We hope future visits will better reflect the high standards associated with Audi and provide a more seamless and satisfying service.
Can’t fault the staff service went…
Can’t fault the staff service went through without a hitch
2026年6月3日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Good morning and thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our staff provided a seamless service and that everything went through without a hitch. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team here at Leicester Audi. We look forward to welcoming you back in the future. Kind regards, Leicester Audi Team
Great service from the entire Audi team…
Great service from the entire Audi team especially, Riyaz. Pleasure dealing with you again.
2026年6月1日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Hi Faruk, thank you ever so much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you had a great experience with the entire Audi team, and Riyaz is thrilled to have been of assistance once again. It is always a pleasure to welcome back valued customers like yourself. Your continued support means a great deal to us, and we look forward to being of service in the future. Best wishes, Leicester Audi Team
Great service from start to finish
2026年6月2日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Thank you very much for your kind words and for taking the time to share your experience Paul. We are delighted to hear that you found our service excellent from start to finish. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back to Leicester Audi in the future. Best wishes, The Leicester Audi Team
Excellent customer service by Samya
Excellent customer service by Samya from Audi Leicester. Everything was answered promptly when any queries arose. Thank you.
2026年5月26日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Hi Raj. Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Samya provided excellent customer service and was able to answer all your queries promptly. It is always our aim to ensure every customer feels valued and well-informed throughout their visit. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back to Audi Leicester in the future. Best regards, Audi Leicester Team
Rob was absolutely amazing and the…
Rob was absolutely amazing and the whole place is very well organized and professional
2026年5月29日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Ahmed - Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Rob provided you with such excellent service and that you found our dealership to be well organised and professional. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback truly means a lot to us. We look forward to welcoming you back to Leicester Audi in the future. Best regards, The Leicester Audi Team
I booked an Audi e-tron into Audi…
I booked an Audi e-tron into Audi Leicester for a high voltage battery warranty repair in earlyMay 2026. The vehicle is still well within Audi’s 8 year battery warranty, and Audi UK had already agreed to cover the work.
Unfortunately, the experience has been extremely disappointing. The car has now been at the dealership for over three weeks with very little progress. We were initially told diagnosis would take 1-2 weeks, then that it needed a Master Technician and would be another couple of weeks. Communication has been poor, updates are infrequent and vague.
I expected a much higher standard of service from an official Audi franchise, especially on a manufacturer approved warranty job. The lack of urgency on what is quite a significant repair is unacceptable and has left me without a car for far too long.
I understand workshops can be busy, but clear timelines and regular communication should be basic expectations. Hopefully this job can now be prioritised and completed promptly.
I will update this review once the vehicle is finally returned.
2026年5月27日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Sam, we sincerely apologise for the disappointing experience you have had with your Audi e-tron repair. We understand how frustrating the delays and lack of clear communication must be, especially on a warranty repair. This is not the standard of service we aim to provide. We would like to invite you to contact our Service Manger Ben Vaughan at benvaughan@sytner.co.uk, so we can better understand your concerns and assist you further. Kind regards, Audi Leicester
Had a very good service experience with…
Had a very good service experience with Leicester Audi. My cont Riyaz was very helpful and everything was well communicated and easily understood
2026年5月26日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Hi Daryll. Thank you very much for your kind words and for taking the time to share your positive experience with Leicester Audi. We are delighted to hear that Riyaz was helpful and that communication throughout your service was clear and easy to understand. It is always our aim to provide excellent service and ensure our customers feel well informed. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Leicester Audi Team
Brought my a1 from here
Brought my a1 from here. Tom price was a great salesman not pushy and very relaxed. really down to earth. Felt at ease with the purchase all the way through. It was an absolute pleasure. The whole experience was great. the whole team made this a very smooth transaction! all the best with future sales regards James
2026年3月19日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear James, thank you very much for your kind words and for choosing Leicester Audi for your A1 purchase. We’re delighted to hear that Tom provided a relaxed and enjoyable experience, making you feel at ease throughout. It’s wonderful to know the whole team contributed to a smooth transaction. Your feedback means a great deal to us, and we wish you all the best with your new car. We look forward to welcoming you back in the future. Best regards, Leicester Audi Team
Jamie was fantastic
Jamie was fantastic, personable welcoming and with a great attitude.
Business manager was very helpful.
They arrange to have the car ready within 24 hours.
5 stars all the way
2026年5月26日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Marco, thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Jamie provided such a personable and welcoming service, and that our business manager was helpful throughout. It’s great to know we could arrange for your car to be ready within 24 hours. Your 5-star rating means a lot to us, and we truly appreciate your support. We look forward to welcoming you back to Leicester Audi in the future. Best regards, Leicester Audi Team
Great service from Sytner Leicester Audi
Really good service given by Sytner Leicester Audi. Drop off was quick and simple, I was kept fully informed of progress during the service, also receiving a comprehensive video detailing the condition of components on the underside of my vehicle. Pick up was equally professional, with the car presented back to me immaculately, so first class service provided from start to finish. I highly recommend Sytner Leicester Audi
2026年5月6日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Thank you RB, for your kind words and for taking the time to share your experience with Sytner Leicester Audi. We are delighted to hear that the service was efficient and that you appreciated the clear communication and detailed video update. It’s wonderful to know the vehicle was returned to you in immaculate condition. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Many thanks once again for your positive feedback.
Purchased my new Audi A1 from the…
Purchased my new Audi A1 from the Leicester branch and couldn’t be happier. From start to finish the service and professionalism shown by both Jamie and Troy was first class. Thank you for a seamless transaction - I would recommend Sytner Audi Leicester every time. Thank you.
2026年5月25日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Good morning Mrs Wright and thank you very much for your kind words and for choosing Sytner Audi Leicester for your new Audi A1. We are delighted to hear that Jamie and Troy provided you with first-class service and professionalism throughout your experience. It is wonderful to know that the transaction was seamless and met your expectations. Your recommendation means a great deal to us. We hope you enjoy every moment with your new Audi and look forward to welcoming you again in the future. Kind regards, The Sytner Audi Leicester Team
Every one was friendly and…
Every one was friendly and professional, the work was completed in good time and the car was washed and hoovered so it looked great. I bought my dog with me as I didn’t know how long I would be and everyone made a special fuss and made him feel welcome, great experience
2026年5月21日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Thank you ever so much for your kind words. We’re delighted to hear that you found our team friendly and professional, and that your car was returned to you looking spotless. It’s lovely to know your dog felt so welcome during your visit – we always enjoy meeting our customers’ furry friends. Your positive feedback means a great deal to us, and we’re thrilled you had such a great experience at Leicester Audi. We look forward to welcoming you both again soon.
Audi-excellent customer service
Excellent communication from the Audi Team on Narborough Road, Leicester (especially Riyaz) from booking my appointment, during the vehicle check and collection of my car post-check.
The video of the health check was very informative. all the staff were very friendly and helpful.
2026年5月20日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear RP, Thank you very much for your kind words and for taking the time to share your experience with us at Leicester Audi. We are delighted to hear that Riyaz and the team provided excellent communication throughout your vehicle check and that you found the health check video informative. It’s wonderful to know our staff were friendly and helpful, as we always strive to offer the best service possible. We truly appreciate your positive feedback and look forward to welcoming you again. Best regards, Leicester Audi Team
I booked in for an oil change + service…
I booked in for an oil change + service with Donald, got it done quick with no hassle. He let me know about a few things that also needed work and offered to sort them out. Good experience
2026年5月13日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Thank you, Callum, for your kind words and positive feedback. We’re delighted to hear that Donald provided a quick and hassle-free service, and that you felt well informed about the additional work needed. It’s always our aim to ensure a smooth and transparent experience for all our customers. Your satisfaction means a great deal to us, and we look forward to welcoming you back to Leicester Audi in the future. Thanks again for choosing us.
Kuldip is a great asset to your team
Kuldip is a great asset to your team! He makes the experience personable!
2026年5月5日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Claire, thank you ever so much for your kind words. We are delighted to hear that Kuldip made your experience personable and enjoyable. It is always our aim to provide a warm and welcoming environment for all our customers, and feedback like yours truly motivates the entire team. We appreciate you taking the time to share your thoughts and look forward to welcoming you back to Leicester Audi in the future. Best wishes, The Leicester Audi Team
Disgraceful and non professional service Avoid Audi Leicester
Dropped Audi A6 off 0800 as requested for recal. Monitored text message, nothing done to car til 1300 and work completion expected 1730 too late to pick up. Picked up following morning drove off engine management light on, returned to Service Dept. Taken back into garage and worked on for 90 minutes then told ready. Went back out to car, light still on, returned to reception young female technician stated 'I cleared the fault down' accusing me of lying. Took car away and waited for Naz to contact me to rebook. No contact made. 5 calls and numerous text messages sent whilst on holiday in Portugal No response. Landed from holiday went straight to Audi, saw Naz who said he had sent me a message LIAR! He hadn't. Booked back in following day, Audi kept the car for a week, no progress updates provided, fault still exists. Removed from Audi as you couldn't fix the fault you created. When I first visited on the Saturday morning I witnessed the young female technician arguing and lambasting the Asian receptionist about another customer, directly in front of me. Not professional or necessary. The Service Manager walked through, clearly not happy, spoke to the same receptionist about the same customer. I won't authorise extended warranty, give him the £400 gift instead. Again no professionalism or integrity demonstrated. Worst experience I have encountered in my lifetime, no way will I ever buy another Audi and take it to your premises. Disgraceful behaviour by everyone encountered, I'm surprised you receive any custom at all.
2026年5月2日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Russ, we are truly sorry to hear about your disappointing experience at Leicester Audi. The service you describe falls far short of the standards we strive to uphold. We appreciate your feedback and understand your frustration regarding communication and professionalism. We would like to invite you to contact our Service Manger Ben Vaughan at benvaughan@sytner.co.uk to discuss your concerns further. Your satisfaction is important to us, and we hope to address this matter directly with you. Kind regards, Leicester Audi Team
Purchased a used approved Q4 etron in…
Purchased a used approved Q4 etron in November 2025 , car started faulting after 3 weeks several issues , charging , boot not closing , MMI saying it was 1970 , contacted them and they had the car back in January 2026 , three and half weeks later we got car back , two days later same faults again , they took the car back again for three days , got it back and still faulting , contacted Audi executives office , Audi financial , motor ombudsman and financial ombudsman and still car faulting , different faults now , just want to hand it back but Leicester Audi are now wanting it back again to determine if we can give it back , going to have to take legal advice as ombudsman and Audi financial services are back logged and say it may be 6 months before they get to us ! Absolutely poor service and after sales , don’t want the car now but Audi Leicester are saying they want it back for a third time to see if there are any faults ! We have screen shots and videos of when the car faults , seems to me like they are trying to fob us off with a faulty vechile , we definitely be seeking legal advice regarding this matter !!
2025年11月4日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Mr Bull, we are truly sorry to hear about the ongoing issues you have experienced with your Q4 e-tron and the frustration this has caused. I know you are in contact with us directly and we hope to provide a resolution to these issues as soon as possible. Kind regards, Leicester Audi Team
My car was booked in for a recall for…
My car was booked in for a recall for the airbag. The airbag light is still on. They advised me that it needs to be investigated further to see why the light is still on. So a cost to me of £150. They replaced the airbag. Surely they would reset the light & put in a test tool to find out what the fault is.
2026年4月14日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Dear Honey, thank you for your feedback. We apologise for any frustration caused by the airbag light remaining on after your recall service. We understand your concerns regarding the additional cost and the need for further investigation. We would like to invite you to contact our Service Manger Ben Vaughan at benvaughan@sytner.co.uk, who will be happy to discuss your experience and address any concerns you may have. Your satisfaction is important to us.
Sytner Group - Leicester Audi からの回答
Dear Adrian, thank you very much for your kind words and for taking the time to share your experience with Leicester Audi. We are delighted to hear that the booking process was straightforward and met your expectations. It is always our aim to provide a smooth and efficient service for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back in the future. Best wishes from all of us at Leicester Audi.
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