Sytner Group - Maranello Sales レビュー 

341
TrustScore 5段階評価の4.5

4.4

Tower Garage, TW20 0AX Egham, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Second purchase from Marenello , Ross Taylor in sales exceptional both occasions , from the guys on reception to Ross and the management team have been superb. This is a stark difference from Lan... もっと見る

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5つ星のうち1の評価

Refuse to fit my maserati levente terfeo 4 tyers because I did not buy it from them & they assuming I bought them from third party I never know another maserati dealer is a third party Don... もっと見る

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5つ星のうち5の評価

My car needed a service and I was blown away from start go finish; from Heather on the phone being upbeat go Antony being incredibly responsive and even organised for the car to be delivered. Ferrari’... もっと見る

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5つ星のうち5の評価

Another great experience with the team at Maranello Egham. From a very warm welcome on arrival to driving out with my new car, top class service from all. Special call out to Hamzah who handles my pur... もっと見る

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企業情報

  1. カーディーラー
  2. 中古車ディーラー

当該企業による記述

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


連絡先

4.4

優良

TrustScore 5段階評価の4.5

341件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(341)

過去12か月のレビュー数: 12,293

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5つ星のうち2の評価

Very poor communication and level of…

Very poor communication and level of service. Slow to progress ... 1-2weeks has turned into 2months and the car is still not due back until 6th Sept at the moment!

2024年8月9日
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Dear Mr Morris, I am really sorry to read your comments, with factories closed and holidays, delays particularly this time of year can happen. That said, that is no excuse for poor communication. I have spoken to the team to find a solution to completing your car sooner. We will come back to you. Regards Howard Managing Director - Maranello

5つ星のうち5の評価

Everything was as promised having been…

Everything was as promised having been badly let down by Sytner’s Jaguar dealership a number of times it was refreshing to have some customer care delivered

2024年7月23日
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Dear Mr Denton, Thank you for your 5 star review and comments. Kind Regards Maranello Sales

5つ星のうち5の評価

I had an amazing experience buying my…

I had an amazing experience buying my 812 with jack at maranello. He was very attentive and didn’t miss any details and was a great experience , I would definitely buy another car from jack again

2024年7月15日
自発的なレビュー
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Dear Mr Perks, Thank you for your 5 star review and comments about Jack. We will ensure he receives a copy of your feedback as he will be delighted to read this. Kind Regards Team Maranello

5つ星のうち5の評価

Paul at Marinello in Thorpe was…

Paul at Marinello in Thorpe was excellent as always.
A bit frustrating that there wasn’t the higher car available , which was booked some weeks before , but this was nothing to do with Paul.

2024年7月1日
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Dear Mr Kehoe, Thank you for your 5 star review and comments. We value all feedback and will discuss the comment regarding a courtesy car with the team. Kind Regards Team Maranello

5つ星のうち5の評価

Excellent service as always

Excellent service as always
Very helpful staff

2024年6月21日
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Dear Mo, Thank you for your 5 star review and comments. Kind Regards Maranello Sales

5つ星のうち5の評価

Great service thank you

Aden did a great job looking after me and keeping me informed of progress. Thank you!

2024年6月24日
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Dear Andrew, Thank you for your 5 star review and comments, Kind Regards Team Maranello

5つ星のうち5の評価

I have had my Maserati Levante serviced…

I have had my Maserati Levante serviced at Egham for a few years and the experience has always been exceptional.

Antony in the service department always looks after me and is extremely knowledgeable but most importantly is always very fair - I would not hesitate to recommend this company for any Maserati work big or small.

2024年6月21日
自発的なレビュー
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Thank you for you 5 star rating and kind comments. We will thank Antony and the team for a good job and we remain grateful for you returning and supporting our business. Regards Howard

5つ星のうち2の評価

Normally excellent, but not this time.

Normally happy with the service, but something went seriously wrong their end this time. Now being resolved and they are taking responsibility, but quite frustrating.

2024年6月19日
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Afternoon Andrew, I am really sorry we did not this right first time. Classic cars can always be a challenge but that is no excuse for poor communication. I am pleased we are now getting this sorted out and I am sure we will get it right. All the best Howard Managing Director - Maranello

5つ星のうち5の評価

Haooy customer

Called me to tell me the service was due. Arranged to collect the car and deliver it back
Very flexible on timing
Happy with the service.

2024年6月17日
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Dear John, Thank you for your 5 star review and comments. Kind Regards Team Maranello

5つ星のうち5の評価

Everything just as expected

Everything just as expected - a very smooth experience from start to finish.

2024年6月12日
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Dear Mr Sanders, Thank you for your 5 star review and comments. Kind Regards Team Maranello

5つ星のうち5の評価

prompt response

prompt response, efficient service, helpful staff Paul Withers

2024年5月30日
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Dear Mr Cheng, Thank you for your 5 star review and comments. Kind Regards Team Maranello

5つ星のうち5の評価

Ferrari Egham Service

Incredibly helpful and knowledgeable team in customer services who went beyond the norm to assist me and made my experience enjoyable. Special mention for Mandy at Egham Ferrari CS.

2024年5月24日
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Dear Mr Rowson, Thank you for your 5 star review and comments. Kind Regards Team Maranello

5つ星のうち5の評価

Very friendly and professional service…

Very friendly and professional service especially from my service advisor Paul Withers who looked after me from start to finish.

2024年5月8日
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Dear Mr Tonna-Barthet, Thank you for your 5 star review and comments. Kind Regards Team Maranello

5つ星のうち5の評価

Service from Paul above expectations

Service from Paul above expectations. Always try to accommodate even when workshop extremely busy.

2024年5月9日
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Dear Peter, Thank you for your 5 star review and comments. Kind Regards Team Maranello

5つ星のうち5の評価

Maserati collection, service and return.

The collection, service and return of my Maserati Ghibli was faultless. The car was returned on time, as advised, and spotlessly clean.

2024年4月26日
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Dear Mr Vincent, Thank you for your 5 star review and comments. Kind Regards Team Maranello Aftersales

5つ星のうち5の評価

I had a great experience with your team…

I had a great experience with your team on the day my car was serviced. The front of desk were very professional. Evan down to the lady that called me on the phone today. Shame was very polite and professional. Thank you for a great experience. See when it’s time for my next service.
Kind regards Phil Pounder.

2024年4月22日
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Afternoon Phil, thank you for you 5 star rating and fabulous feedback. I will make sure we share this with the team with our thanks for a job well done. Regards Howard

5つ星のうち5の評価

New Ferrari Purchase...

I recently bought a Ferrari from Maranello Egham and couldn't be more pleased by the entire experience, it was simply first class and that was before I even set eyes on the car in person. A special mention must also go out to Theo T. who I dealt with and he arranged everything for me in a very timely manner. So much so that he not only arranged delivery of the car to my home in Northumberland but personally came up to do the handover himself which for me is going above and beyond as it's a circa 600 mile round trip so 'Thank You' for this Theo, you've certainly got a customer for life with me. Outstanding!!!

2024年3月30日
自発的なレビュー
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Dear Paul, thank you for your 5 star rating and fabulous feedback. Super feedback and I will certainly thank Theo and the team. All the best Howard

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