I can't thank Isobel at the Nottingham branch enough, she went above and beyond to make sure the problem I had with my car was sorted much quicker than I could've expected.
企業が回答しました
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レビュアーのコメントを見てみましょう
I have just purchased a Q8 e-tron from Audi at Nottingham and dealt with Roger Ball. As a distance sale, it can be difficult, but Roger managed that issue for me and made the whole experience an ab... もっと見る
Left my car with the bodyshop for some paintwork and had it returned the same day. Extremely smooth process. The department as a whole was outstanding, keeping me informed and managing expectations. C... もっと見る
企業が回答しました
Poor aftersales services. Not impressed by the lack of communication, the lack of understanding they have for customers. Had a 3 year old Q4 in for repairs (broken electric cover, broken washer moto... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
11 Abbeyfield Road,Lenton Industrial Estate, NG7 2SZ, Nottingham, 英国
- 0115 988 2820
4.6
優良
880件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Kieran’s customer service was 10/10
Kieran was absolutely amazing! Very friendly and polite, Expert in the game! Helped me choose the perfect car and I’m very very happy with the purchase. Went through everything with me and made sure I’m happy with the purchase. Great laugh with Kieran and his customer service was 10/10. I had no problems throughout the whole process, very easy thank you to Kieran.
2024年7月30日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you for your glowing review, Saniya! We are delighted to hear that Kieran provided you with exceptional service and helped you find the perfect car. Our team at Nottingham Audi takes pride in delivering top-notch customer service and we are thrilled that Kieran's expertise and friendly demeanor made your car buying experience a great one. We appreciate your kind words and look forward to serving you again in the future. Thank you for choosing Nottingham Audi.
Chantelle was absolutely outstanding.
2024年7月31日
Sytner Group - Nottingham Audi からの回答
Thank you for your glowing review Mr Asif. We are delighted to hear that Chantelle provided you with exceptional service at Nottingham Audi. Our team strives to go above and beyond for our customers, and it is wonderful to know that Chantelle exceeded your expectations. We will be sure to pass along your kind words to her. Thank you for choosing Nottingham Audi and we look forward to serving you again in the future.
The whole process was smooth and efficient.
From start to finish once my order was placed I was kept updated. Kieran even showed me some other optional extras that were available for me to choose that actually compliments my choice of car. With Kieran’s expert advice I think I was able to make a good choice of car to suit my needs and I appreciated that Kieran really took his time in explaining things fully and answering any questions. The staff were all friendly at the dealership. My choice of car also arrived sooner than anticipated and Kieran made sure those optional extras were added that I’d chosen and I was extremely satisfied with the outcome. The whole process was smooth and efficient. Another bonus was the lovely tea coffee and hot chocolate machine and selection of biscuits that added to the warm welcoming and friendly atmosphere.
2024年7月27日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you for your glowing review, Lorraine! We are delighted to hear that you had a positive experience at Nottingham Audi. Our team takes great pride in providing excellent customer service and we are thrilled that Kieran was able to assist you in choosing the perfect car for your needs. We are also happy to hear that you enjoyed our selection of hot beverages and biscuits while at the dealership. We strive to make the car buying process as smooth and efficient as possible, and we are glad that we were able to exceed your expectations. Thank you for choosing Nottingham Audi and we hope to see you again in the future.
We had a fantastic experience buying…
We had a fantastic experience buying our new car with Jordan DS at Audi Nottingham. He was very informative from the start to finish of the process. Customer service was brilliant and Jordan kept us updated on the progress of our purchase.
2024年7月27日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you for your glowing review, Phil! We are delighted to hear that you had a fantastic experience purchasing your new car with Jordan DS at Nottingham Audi. It's great to know that Jordan provided informative and excellent customer service throughout the entire process. We will be sure to pass along your kind words to him. Thank you for choosing Nottingham Audi and we hope you enjoy your new car!
Great purchase, would recommend Jordan when considering an Audi
I am thrilled to share my exceptional experience with Jordan Singh at Nottingham Audi. From the moment I expressed interest in the Audi A5, Jordan went above and beyond to ensure that everything was right.
Pre-sale, Jordan demonstrated impressive product knowledge and a clear understanding of my needs, presenting tailored options that perfectly matched my requirements. His clear communication, patience, and insightful comparisons made my decision-making process effortless.
Post-sale, Jordan's dedication to outstanding customer service continued to shine. He ensured the delivery and handover of my Audi A5 were seamless, addressing any concerns promptly and ensuring I was fully comfortable with the car's features and performance.
In the competitive automotive industry, Jordan Singh stands out as a true professional. His expertise, dedication, and genuine care for his customers make him a remarkable asset to Nottingham Audi. I highly recommend Jordan to anyone seeking an exceptional car-buying experience.
Thank you, Jordan, for your outstanding service and dedication. You have made this purchase a pleasure, and I look forward to purchasing another car with you in the future.
2024年6月9日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you for sharing your fantastic experience with Jordan Singh at Nottingham Audi, Amrit. It's wonderful to hear that he went above and beyond to ensure your needs were met and that you had a seamless car-buying experience. His product knowledge, clear communication, and dedication to customer service truly make him a standout professional. We are grateful to have Jordan on our team and we look forward to serving you again in the future. Enjoy your new Audi A5!
FANTASTIC SERVICE FROM KIERAN AUDI NOTTINGHAM
I changed my car today and Kieran Karia from Audi in Nottingham was very professional, friendly and knowledgeable. My experience changing my car was so easy. I wish to thank Kieran for all his help
2024年7月19日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you for your positive review, Linda. We are delighted to hear that Kieran provided you with a professional, friendly, and knowledgeable experience while changing your car at Nottingham Audi. Our team strives to make the car buying process as easy and stress-free as possible, and we are glad that Kieran was able to assist you with this. We will be sure to pass along your kind words to Kieran and the rest of our team. Thank you for choosing Nottingham Audi.
Booked for MOT and to fix intermittent…
Booked for MOT and to fix intermittent fault with "Emergency aerial". I rang around 3.30pm to find out state of car. Promised a call back in "half an hour". 40 minutes later got a text, technician will call in 10 minutes. Got a call at 5.00. Had found a wiring problem, need to order a new wiring loom. Will be ready tomorrow.
When called on Tuesday, still not ready, could not fit the loom.
Had to pick up on Wednesday afternoon!!
The service lady was very apologetic, and £300 was taken off the bill. However she could not explain, why the "Emergency aerial" had to be replaced, at a cost of £700, when the intermittent nature of the fault and subsequent replacement of the wiring loom, suggested that it was a wiring fault all along.
Nobody from the "Technicians" team was available to answer my questions. Rather cowardly I feel.
2024年7月8日
Sytner Group - Nottingham Audi からの回答
Dear Mr Blanchard, Thank you for taking the time to leave a review of your recent experience at Nottingham Audi. We are sorry to hear about the issues you encountered with your MOT and the delay in getting your car back to you. We would like to invite you to contact our Head of Business, Bill Peace, at billpeace@sytner.co.uk, to discuss your concerns further. We value your feedback and would like the opportunity to address any questions you may have. Thank you for bringing this to our attention and we hope to hear from you soon. Sincerely, The Nottingham Audi Team
Booked Audi SQ7 & A3 for a Service & MOT
I booked my Audi SQ7 for a service, MOT, and other routine maintenance on 3rd and 4th June 2024, at Sytner Nottingham Audi. The Service Manager, Billy Hobbs, and Service Adviser, Lewis Barker, took excellent care of me.
After the service, an issue arose. However, Billy and Lewis promptly arranged to pick up my car, inspect the fault, and resolve it quickly. While problems can be frustrating, the true mark of a good company—and in this case, a great franchise dealership—is the quality of its people. I have always trusted the Audi brand and the team behind it, so a big thank you to Billy and Lewis for their swift resolution of my issue.
Subsequently I booked my wife's Audi A3 in for a Service & MOT on 17th July 2024, this time looked after Leah Lovatt, again well looked after.
I have owned various Audi vehicles since 2002 and always serviced my cars at Audi dealerships. This is the first time I have visited a Sytner garage and must say I was happy with the service I received and will continue using them.
2024年6月3日
Sytner Group - Nottingham Audi からの回答
I am delighted to hear about your positive experience at Sytner Nottingham Audi. It is always reassuring to know that the team, led by Service Manager Billy Hobbs and Service Adviser Lewis Barker, took excellent care of you during your recent visit. It is also great to hear that they promptly resolved any issues that arose, showcasing their dedication to providing top-notch customer service. I am glad that you will continue to trust and use Audi and Sytner for your future car servicing needs.
I have been coming to sytner nottingham…
I have been coming to sytner nottingham for my cars for a number of years now there is never any issues and the staff are always great. A special mention to James Owens who I dealt with for my most recent new vehicle who could not do enough for me and made the process as easy as possible.
Would always reccomend.
2024年7月5日
Sytner Group - Nottingham Audi からの回答
Thank you for taking the time to leave such a positive review, Mr Fearn. We are delighted to hear that you have been a loyal customer at Sytner Nottingham for many years and have always had a great experience. We will be sure to pass on your kind words to James Owens, who made your most recent purchase a smooth and enjoyable process. We truly appreciate your recommendation and look forward to welcoming you back in the future.
Seamless Sevice
Was given a reminder that my car needed booking in, was able to wait in comfortable surroundings while the oil change was done - even vacuumed the inside iof the car! Great friendly service from everyone.
2024年7月9日
Sytner Group - Nottingham Audi からの回答
Thank you for taking the time to leave such a positive review, Ms Jones. We are delighted to hear that you had a great experience at Nottingham Audi. Our team takes pride in providing friendly and efficient service to our customers. We are glad that you were able to wait comfortably while your car was being serviced and that we were able to go the extra mile by vacuuming the inside of your car. We look forward to welcoming you back in the future.
First class service and lovely car
We bought a lovely Audi A4 Avant from Sytner Audi, Vernon was very easy going on the phone and supplied videos and photos as the car had only just come up for resale. Hannah was also extremely helpful on providing options to acquire with trade in of A7. We visited the following Friday and we very impressed with their patience and professionalism and we bought the car after and afternoons deliberation. We are very pleased with the car, there was a small issue but Vernon and Hannah handled it very quickly and professionally - highly recommend them both Sytner Audi - thank you
2024年6月21日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you for your glowing review, John! We are delighted to hear that you had a positive experience with our team at Nottingham Audi. It's great to know that Vernon and Hannah were able to provide you with all the necessary information and options to make your purchase smooth and hassle-free. We are also glad to hear that any issues were promptly resolved. Thank you for recommending us and we hope you enjoy your new Audi A4 Avant!
Good service
2024年7月8日
Sytner Group - Nottingham Audi からの回答
Thank you for taking the time to leave us a 5-star review, Paul! We are delighted to hear that you had a good experience at Nottingham Audi. Our team works hard to provide excellent service to all of our customers, and we are glad to know that we met your expectations. We appreciate your support and hope to see you again in the future. Thank you for choosing Nottingham Audi.
Superb customer care from Dave and Liam…
Superb customer care from Dave and Liam and did everything they could to find the right car for the right price to ensure I could drive away with high spec A3! Thank you for everything!
2024年5月30日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you for taking the time to leave such a positive review, Sam. We are delighted to hear that Dave and Liam provided you with superb customer care and helped you find the perfect high spec A3 at the right price. Our team at Nottingham Audi always strives to go above and beyond for our customers, and we are glad to hear that we were able to meet your expectations. Thank you for choosing us and we hope you enjoy your new car!
Wow what an amazing experience and…
Wow what an amazing experience and customer service from jordan d-s he was polite couldnt be more helpful and accommodating offering beverages and we were able to complete a sale so smooth highly recommended and ask for jordan d-s
2024年7月3日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you for your kind words, James! We are thrilled to hear that you had an amazing experience at Nottingham Audi and that Jordan D-S provided exceptional customer service. We pride ourselves on providing a smooth and accommodating sales process, and we are glad that Jordan was able to make your experience even better. We appreciate your recommendation and we hope to see you again soon at Nottingham Audi. Thank you for choosing us!
Purchase of Audi TT
Audi Nottingham provided an excellent service when purchasing an Audi TT, a professional service by Vernon Mitchell
2024年6月27日
Sytner Group - Nottingham Audi からの回答
Thank you for your positive review, Mrs Petch. We are delighted to hear that you had an excellent experience at Audi Nottingham while purchasing your Audi TT. Our team, especially Vernon Mitchell, takes pride in providing professional and top-notch service to our customers. We appreciate your kind words and look forward to serving you again in the future. Thank you for choosing Audi Nottingham.
Very professional and great service…
Very professional and great service from Daniel R. would recommend to friends and family. Bought my first car with no issues.
2024年6月14日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you for your positive review, Dee. We are delighted to hear that you had a great experience with Daniel R. at Nottingham Audi. Our team takes pride in providing professional and top-notch service to all our customers. We are also happy to know that you had a smooth car buying process with no issues. Thank you for recommending us to your friends and family. We look forward to serving you again in the future.
Sytner Group - Nottingham Audi からの回答
Thank you for your kind words, Mr Devonish. We are delighted to hear that you had a great experience with our customer service team at Nottingham Audi. Providing exceptional service is our top priority and we are glad to know that we have met your expectations. We appreciate your loyalty and look forward to serving you again in the future. Thank you for choosing Nottingham Audi.
Polite, friendly staff
Polite, friendly staff. Received call when car ready. Work carried out satisfactorily. No pushing to have further work carried out
2024年6月17日
Sytner Group - Nottingham Audi からの回答
Thank you for taking the time to leave a review, Miss E Watts. We are delighted to hear that you had a positive experience at Nottingham Audi. Our team takes pride in providing polite and friendly service, and we are glad that you were satisfied with the work carried out on your car. We always strive to communicate effectively with our customers and never push for unnecessary work. Thank you for choosing Nottingham Audi and we hope to see you again in the future.
Sytner Group - Nottingham Audi からの回答
Thank you for your 5 star review, Mrs Dilatmaz. We are delighted to hear that your experience with Nottingham Audi was so positive. We strive to provide the best customer service and ensure that our customers have a smooth and hassle-free experience. We are glad that we were able to meet your expectations and that you were satisfied with the service you received. We look forward to seeing you again soon.
Members of staff at Audi Nottingham…
Members of staff at Audi Nottingham were all very friendly and made us feel welcome. James Owens in particular went above and beyond to make sure we received all information we needed and answered every question we asked prior to making a purchase and again after the purchase to make sure we were 100% happy with the choice we’d made. First class service all around and look forward to visiting again
2024年6月1日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you for your kind words, Adam. We are delighted to hear that you had a great experience with us at Audi Nottingham. We strive to provide the best customer service and it is great to hear that James Owens went above and beyond to ensure you were happy with your purchase. We look forward to welcoming you back in the future.
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