I can't thank Isobel at the Nottingham branch enough, she went above and beyond to make sure the problem I had with my car was sorted much quicker than I could've expected.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I have just purchased a Q8 e-tron from Audi at Nottingham and dealt with Roger Ball. As a distance sale, it can be difficult, but Roger managed that issue for me and made the whole experience an ab... もっと見る
Left my car with the bodyshop for some paintwork and had it returned the same day. Extremely smooth process. The department as a whole was outstanding, keeping me informed and managing expectations. C... もっと見る
企業が回答しました
Poor aftersales services. Not impressed by the lack of communication, the lack of understanding they have for customers. Had a 3 year old Q4 in for repairs (broken electric cover, broken washer moto... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
11 Abbeyfield Road,Lenton Industrial Estate, NG7 2SZ, Nottingham, 英国
- 0115 988 2820
4.6
優良
880件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service from Mobile technician…
Great service from Mobile technician Andrew in sorting the recall issue on the airbag
Very smooth appointment and a great professional approach
2024年11月5日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you for your positive review, S A. We are delighted to hear that you had a great experience with our mobile technician, Andrew, and that your recall issue was resolved smoothly. We pride ourselves on our professional approach and are honoured to have earned your 5-star rating.
Had the pleasure of working with Daniel…
Had the pleasure of working with Daniel rana was amazing down to earth died not force of try to sell you a car very polite honest about everything which I like and don’t beat around the bush straight forward helped with ever I needed and made plenty of hot drinks I got a brand new car and 💯 happy with my service I received thanks again Daniel,
2024年11月9日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you for taking the time to leave such a positive review, Sheena. We are delighted to hear that you had a great experience working with Daniel at Nottingham Audi. Our team takes pride in providing honest and straightforward service, and we are glad that Daniel was able to assist you in finding the perfect car. We appreciate your support and look forward to seeing you again in the future. Thank you for choosing Nottingham Audi.
Excellent service from Lewis Barker at…
Excellent service from Lewis Barker at the Nottingham Audi branch.
Lewis took care of our Etron for its first service, very professional, friendly and efficient.
Would definitely recommend Nottingham Audi.
2024年10月16日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you for your glowing review, BIG L. We are delighted to hear that you had an excellent experience with Lewis Barker at our Nottingham Audi branch. It is our top priority to provide professional, friendly, and efficient service to all of our customers, and we are thrilled that Lewis was able to deliver that for you and your Etron. We truly appreciate your recommendation and look forward to welcoming you back to Nottingham Audi in the future. Thank you for choosing us.
Mobile tech is a superstar!
Andrew the mobile tech came out to perform a safety recall on my 18 year old RS4, Absolute hero, polite, knowledgeable and a joy to deal with, completed the job a lot quicker than if I’d had to visit the dealership. Also passed on a few tips to look out for in the future. One even happier Audi owner!
2024年10月15日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you for taking the time to leave such a positive review Simon. We are delighted to hear that Andrew, our mobile technician, provided you with exceptional service during your recent visit for a safety recall on your RS4. It's great to know that he was polite, knowledgeable, and efficient in completing the job. We are also pleased to hear that he shared some helpful tips for the future. We truly appreciate your kind words and are happy to have another satisfied Audi owner. Thank you for choosing Nottingham Audi.
5 stars…
Thank you Cameron for your 5 star service from start to finish.
Upon just browsing at Audi I was greeted by Cameron who was very helpful and knowledgeable without being pushy at all.
He had the patience of a saint listening to my wants and needs in a car.
And he certainly delivered, with such care and attention.
A truely stress free experince with a great car at the end.
Thank you Audi and Cameron.
2024年9月17日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you for your glowing review Emma. We are delighted to hear that Cameron provided you with exceptional service during your visit to Nottingham Audi. Our team takes pride in being knowledgeable and helpful without being pushy, and we are glad that Cameron exemplified this. We are also pleased to know that he was able to find the perfect car for you, making your experience stress-free. Thank you for choosing Audi and we hope to see you again in the future.
Just want to personally Thank Andrew…
Just want to personally Thank Andrew the mobile technician for coming out to us at short notice. Without your service we couldn’t have got our customers vehicles delivered on time. Very professional/ reliable service and quality of work is exceptional. Please pass on my thanks to Andrew and his team, much appreciated.
2024年9月20日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you for taking the time to leave such a positive review, Nigel. We are delighted to hear that our mobile technician, Andrew, was able to provide you with exceptional service and help you deliver your customers' vehicles on time. We will definitely pass on your thanks to Andrew and his team. We are committed to providing reliable and professional service to all our customers and we are glad to hear that we were able to meet your expectations. Thank you for choosing Nottingham Audi.
When we first walked into nottingham…
When we first walked into nottingham audi everyone was really friendly. We were helped by kieran who was absolutely amazing! He was very patient with us and made sure we brought a car that we were 100% happy with.Could not recommend him enough!
2024年9月17日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you for your kind words Sonia. We are delighted to hear that you had a positive experience at Nottingham Audi. Our team takes great pride in providing exceptional customer service, and we are glad that Kieran was able to assist you in finding the perfect car. We will be sure to pass along your compliments to him. Thank you for choosing Nottingham Audi and we hope to see you again in the future.
3 stars because a guy called Ian
3 stars because a guy called Ian. Lewis Barker on his own would have scored 5 stars. Had the car complete its first MOT, this guy called Ian says I need to change the number plate. We check and note that the government website says ‘passed’ Ian says “unfortunately on this occasion your car has passed its MOT” who says that to a customer? Car goes in again for service, they tell me there’s something wrong with the suspension, Lewis goes to see Ian to see about warranty, of course Ian comes back and says it’s not covered. I take the car to Audi Boston as they’ve been superb and guess what? It is covered under warranty. Audi Nottingham, I’ve never met this guy called Ian and all I can tell you is what happened. Ian is not good for Audi Nottingham. I will now drive 65 miles to Boston rather than go back to Nottingham.
2024年7月10日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Dear Tony, Thank you for taking the time to leave a review for Nottingham Audi. We apologise for the inconvenience and frustration you experienced with our advisor, We take customer feedback seriously and will ensure we use your comments as a tool to help us get better. Kind regards The Nottingham Audi Team
Getting better!
At least better treatment than in January 2024 when I was made to wait 6 weeks for urgent gearbox attention then another 4 weeks while they worked out how to repair it!
2024年9月10日
Sytner Group - Nottingham Audi からの回答
Thank you for taking the time to leave us a review. We are glad to hear that your recent experience at Nottingham Audi was a positive one. We are committed to providing our customers with the best service possible. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Nottingham Audi.
Sytner Group - Nottingham Audi からの回答
Thank you for your positive review. We are delighted to hear that you had a good experience at Nottingham Audi. Our team strives to provide excellent service to all of our customers. We appreciate your support and hope to see you again soon.
Our experience at Nottingham Audi was…
Our experience at Nottingham Audi was second to none, they were professional and friendly and made the whole experience wonderful for my son who was purchasing his first ever car, big moment for him! Our sales guy was Azar and he even came in on a Sunday to give our son his keys! excellent service. thank you
2024年9月1日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you for your kind words, Linda. We are delighted to hear that your experience at Nottingham Audi was exceptional. Our team takes great pride in providing professional and friendly service to all our customers. We are especially pleased to hear that your son's first car purchase was made memorable by our salesperson, Azar. We will be sure to pass on your compliments to him. Thank you for choosing Nottingham Audi and we hope to see you again in the future.
Audi Nottingham
I have just picked up my car from Audi Nottingham, the whole experience from start to finish was amazing. Jake listened to what I was looking for and came up with a car that ticked all the boxes. He talked about the discounts that were available to me, but none of them meant I had to sign up today! There was no pushy sales talk. Jake followed up as he said he would and supported me through the process, making it easy to understand. Jakes kind and friendly approach put me at ease which then enabled us to have an open and honest conversation.
2024年9月7日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you for your glowing review, Mel! We are delighted to hear that you had an amazing experience at Nottingham Audi. Our team takes pride in listening to our customers and finding the perfect car for them. We are glad that Jake was able to assist you in a non-pushy manner and provide you with all the necessary information. We appreciate your kind words and look forward to serving you again in the future. Happy driving!
Nottingham branch was fabulous
Was very easy from start to finish. From the minute I sent off the request to look at the car to actually picking up the car. Azar at the Nottingham branch was be very helpful and professional and totally put me at ease buying a new car. He took me for a test drive and explained everything to me throughout the whole process. Nothing was too much trouble for him. Thank you so much.
2024年9月4日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you for your kind words, Samantha. We are delighted to hear that your experience at Nottingham Audi was easy and stress-free. Our team takes pride in providing excellent customer service and we are glad that Azar was able to assist you in finding your new car. We hope you enjoy your new vehicle and we look forward to seeing you again in the future. Thank you for choosing Nottingham Audi.
Sytner Group - Nottingham Audi からの回答
Thank you for taking the time to leave us a 5-star review, Mr Sampson. We are delighted to hear that we were able to accommodate your last-minute valet request. Our team at Nottingham Audi strives to provide exceptional customer service and we are glad to know that we were able to meet your expectations. We appreciate your business and look forward to serving you again in the future. Thank you for choosing Nottingham Audi.
Dan Rana 5***** Kieron Karia 5*****
Daniel Rana and Kieron Karia went above and beyond to ensure I found the right car for me. Contact Daniel directly or Kieron if you want to be looked after ! 5*****
2024年9月5日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you for your positive review, Darren. We are delighted to hear that Daniel Rana and Kieron Karia provided exceptional service and helped you find the perfect car. We will be sure to pass on your kind words to them. Thank you for choosing Nottingham Audi.
Disappointing!!
Disappointing!!! Brought my car last year and the service plan was never added which was part of the deal. After 2 months of emails and calls it’s still not sorted. Quick to sell you a car but not so great with the aftercare
2024年8月24日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Dear Ben, We are sorry to hear about your disappointing experience with our service plan. We apologize for any inconvenience caused and understand your frustration with the delay in resolving this issue. We take customer satisfaction seriously and we are committed to providing excellent aftercare. We will investigate this matter further and ensure that the service plan is added to your account as soon as possible. Thank you for bringing this to our attention and we hope to have the opportunity to make it right. Best regards, Nottingham Audi team
Absolutely Amazing experience when…
Absolutely Amazing experience when having difficulties with a gearbox electrical issue. Andrew - the mobile technician, had fully resolved the issue, programmed it, and it’s performed perfect ever since. Cannot thank them enough for their time and knowledge to be able to sort it.
2024年8月20日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you for sharing your positive experience with Nottingham Audi, Andy. We are delighted to hear that our mobile technician, Andrew, was able to resolve your gearbox electrical issue and program it successfully. Our team takes pride in providing exceptional service and we are glad to know that we were able to meet your expectations. Thank you for choosing Nottingham Audi and we look forward to serving you again in the future.
Jordan has been amazing in my service
Jordan has been amazing in my service. He has supported me and communicated the whole time, I really appreciated it.
He perfected the car, showed me everything i needed to know. Leaving me feeling amazing. Great employee, would love to work with him in the future!!!
Great company and dealership!!!
2024年8月15日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you for your kind words Megan. We are delighted to hear that Jordan provided you with exceptional service during your visit to Nottingham Audi. Our team takes great pride in ensuring our customers have a positive experience and we are glad that Jordan went above and beyond to make sure you were satisfied. We will be sure to pass along your compliments to him and we hope to have the opportunity to work with you again in the future. Thank you for choosing Nottingham Audi.
Went to audi my experience was fantastic as jordan d_ scott went above and beyond to help .Very polite professional a very big thankyou jordan
Went to audi my experience was fantastic
2024年8月11日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you for your glowing review Wendy! We are delighted to hear that your experience at Nottingham Audi was fantastic. Our team strives to provide exceptional service to all of our customers, and we are thrilled that we were able to meet your expectations. We hope to see you again in the future for all of your Audi needs. Thank you for choosing Nottingham Audi.
Had a good experience at Audi
Had a good experience at Audi, took care of my needs. They took the time and effort. Jordan Dudley Scott made a lot of time for us making a good deal. Very polite and courteous
2024年8月11日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you for your positive review Zubair. We are delighted to hear that you had a good experience at Nottingham Audi and that our team, especially Jordan Dudley Scott, took care of your needs and made a good deal for you. We pride ourselves on providing excellent customer service and we are glad that you found our staff to be polite and courteous. We hope to see you again in the future. Thank you for choosing Nottingham Audi.
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