I can't thank Isobel at the Nottingham branch enough, she went above and beyond to make sure the problem I had with my car was sorted much quicker than I could've expected.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I have just purchased a Q8 e-tron from Audi at Nottingham and dealt with Roger Ball. As a distance sale, it can be difficult, but Roger managed that issue for me and made the whole experience an ab... もっと見る
Left my car with the bodyshop for some paintwork and had it returned the same day. Extremely smooth process. The department as a whole was outstanding, keeping me informed and managing expectations. C... もっと見る
企業が回答しました
Poor aftersales services. Not impressed by the lack of communication, the lack of understanding they have for customers. Had a 3 year old Q4 in for repairs (broken electric cover, broken washer moto... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
11 Abbeyfield Road,Lenton Industrial Estate, NG7 2SZ, Nottingham, 英国
- 0115 988 2820
4.6
優良
879件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I recently purchased a used Audi Q8…
I recently purchased a used Audi Q8 from Synter Audi Nottingham and received excellent service from Rodger Ball. He was professional, knowledgeable and made the whole process very smooth from start to finish. Nothing was too much trouble and he made sure everything was sorted quickly and efficiently. I’m absolutely delighted with the car and the overall experience. Highly recommended. Many thanks Anna
2026年2月27日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Hi David, thank you very much for your kind words and for taking the time to share your experience with Audi Nottingham. We are delighted to hear that Rodger provided such professional and efficient service throughout your purchase of the Audi Q8. It’s wonderful to know you are absolutely delighted with your car and the overall experience. Your recommendation means a great deal to us. We wish you many happy miles in your new Audi. Kind regards, The Audi Nottingham Team
Very good service
Very good service by all the people i encountered.
Extras made it a very expensive service overall.
2026年2月24日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Hi Paul, thank you for your kind words regarding the service provided by our team. We are pleased to hear that you found the staff helpful and professional throughout your visit. We hope to welcome you back to Nottingham Audi in the future. Kind regards.
I think that the telephone system that…
I think that the telephone system that you have put in place makes it very difficult to speak to the right department and get a timely response. My contact experience with Sytner Audi Nottingham was very poor indeed.
Overall my customer experience was very very disappointing-to the extent that I will take some convincing to remain a customer going forward.
2026年1月24日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Dear Bob, we are truly sorry to hear about your disappointing experience with our telephone system and the service received at Audi Nottingham. Your feedback is important to us, and we appreciate you bringing this to our attention. We would like to invite you to contact our Head of Business, Gavyn Morris, at gavynmorris@sytner.co.uk, so we can better understand your concerns and work towards restoring your confidence in us. Kind regards, Sytner Audi Nottingham
Efficient service and very friendly staff!
Thank you for the lovely coffee on arrival and to the service advisor for getting my car checked in quickly. I arrived at 7:30am and I explained I had to get to work for 9am. Both her and the technician Jack made sure my car was done in time.
2026年2月17日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Dear Mrs Towle - Thank you very much for taking the time to share your experience. We’re delighted to hear that you enjoyed the coffee on arrival and that our service advisor and technician were able to accommodate your schedule promptly. We truly appreciate your positive feedback and look forward to welcoming you back to Nottingham Audi in the future. Kind regards, The Nottingham Audi Team
Took a proactive approach in…
Took a proactive approach in identifying a fault and fixing it.
2026年2月11日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Hi Brian, thank you very much for your kind words and for taking the time to share your experience. Your positive feedback is really appreciated and will be well received by everyone at Nottingham Audi. We look forward to welcoming you back in the future.
Customer service excellent
As always Rebecca Marriott (service)excellent customer service. Iain Turnbull kept me informed re the app whilst doing the further health checks. So as always with Nottingham Audi extremely good with attention to detail. The big problem is the email and telephone service. I emailed Rebecca to book my car in, no reply. Then tried telephoning, rang Nottingham number, goes to wherever, certainly not Nottingham and cant be transferred!! Asked to leave message for Rebecca, no reply 2nd call again asked to leave message, again no reply. Got through on 3rd try by some miracle to be told Rebecca had not got any messages at all. If I hadn't got through I would then have had to drive to the other side of Nottingham just to book my car in, which would have made me even angrier. So would some one please sort this awful mess out please, When I dial Nottingham Audi, I want to then be put in contact with the personal I have rung for. I have been a customer for a very long time and don't want to be treated like I don't matter. Mrs Offord
2026年2月10日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Hi Janet, thank you for your kind words about Rebecca and Iain’s excellent service and attention to detail. We sincerely apologise for the frustration caused by the difficulties you experienced with our email and telephone system. We fully appreciate how important it is to feel valued as a long-standing customer and regret that your recent experience did not reflect this. Your feedback is truly appreciated, and we hope to restore your confidence in Nottingham Audi in the future. Kind regards, Nottingham Audi Team
Worse sales team ever
The worse experience ever. Bunch of crooks. Sold me a faulty car that I realised the following day. Refused the car so they collected it back after really trying to not accept the refund. Eventually they picked up the car and it’s now been 2 weeks and I still haven’t got my money back. I have been calling the showroom near enough every day to chase up but apparently for 2 weeks straight there isn’t a manager to deal with my query. The sales assistant who originally dealt with me (Sam Peace) was brilliant when he was selling me the car; now that it’s turned into a refund I am barely getting any responses from him. Avoid this showroom at all costs!
2026年1月24日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Dear Nilofar, we are truly sorry to hear about your disappointing experience. This is certainly not the standard we aim to uphold. We would like to invite you to contact our Head of Business, Gavyn Morris, at gavynmorris@sytner.co.uk, who will be able to assist you further with your concerns. Your feedback is important to us, and we hope to resolve this matter to your satisfaction. Kind regards, Nottingham Audi Team
Very pleased with my new car purchase
Very pleased with my new car purchase. Kieran was very helpful and took time to go through everything, having done the deal remotely. Thanks
2026年2月5日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Hi Pauline. Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Kieran was able to assist you so thoroughly, especially with the remote process. It’s good to know you’re very pleased with your new car purchase. We hope you enjoy every moment behind the wheel of your new Audi. Please do not hesitate to get in touch if you need anything further. Best wishes, Nottingham Audi Team
Prompt efficient service.
Prompt efficient service Staff very friendly and knowledgeable .
2026年2月6日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Morning Mr Smith, thank you for taking the time to share your experience with Nottingham Audi. We are pleased to hear that you found our service prompt and our staff both friendly and knowledgeable. Your positive feedback is really appreciated and a great encouragement to the entire team. We look forward to welcoming you back in the future. Kind regards, Nottingham Audi Team
Sytner Group - Nottingham Audi からの回答
Thank you very much Barry for your kind words and taking the time to leave a review. It's always our aim to provide a seamless and enjoyable experience for all our customers. We look forward to welcoming you back in the future. Best wishes, The Nottingham Audi Team
I had a great experience at Nottingham thanks to Indya
I had a great experience at Nottingham Audi, thanks to Indya Mason. She was professional, friendly, and extremely helpful throughout the process. She kept me up to date at all times and even helped arrange a hire car for me when my own car’s repair was delayed, which I really appreciated. Everything was handled smoothly and efficiently, and I felt well looked after from start to finish. Excellent customer service. I wouldn’t hesitate to recommend Indya and the team.
2026年2月3日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you Rom, for your kind words and for taking the time to share your experience. We are delighted to hear that Indya provided such professional and attentive service throughout your visit. It’s wonderful to know that you felt well looked after and that the process was smooth and efficient. We really appreciate your recommendation. We truly appreciate your loyalty to Nottingham Audi and hope to assist you again in the future. Wishing you all the best with your car. The Nottingham Audi Team.
A great service!
It was a great service from start to finish. I was kept up to date throughout the day which was great and I would highly recommend you.
2026年2月4日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Hi Jack. Thank you very much for your kind words and for taking the time to share your experience with Nottingham Audi. We look forward to welcoming you back in the future. Best regards, The Nottingham Audi Team
Fantastic Service
On strong recommendation I spoke to Jimmy Owens in Sales at Audi in Nottingham as I was looking to renew my vehicle. Jimmy was brilliant from the first meeting. He appraised my car to get me the very best trade in price and had numerous talks with his manager to negotiate the best deal he could for me. I feel that he went above and beyond and even after I drove away I still received excellent after sales service as I had a few queries which Jimmy helped me with and nothing was too much trouble. This experience has made me want to return to Audi Nottingham in the future.
2025年12月3日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Dear Miss Shaw, Thank you very much for your kind words and for taking the time to share your experience with Jimmy Owens and the team at Audi Nottingham. We are pleased to hear that Jimmy provided excellent service. It’s wonderful to know that our after-sales care met your expectations. We truly appreciate your recommendation and look forward to welcoming you back in the future. Kind regards, Audi Nottingham Team
Very good service
Very good service. They replaced my TAKATA passenger airbag, and at the same time vacuumed and washed the entire exterior of my car. I have had a very good experience with this Audi service in Nottingham.
2026年1月30日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Dear Arkadiusz, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you were pleased with our service and the additional care taken with your vehicle’s cleaning. It is always our aim to provide excellent service and ensure our customers leave feeling satisfied. Your positive feedback means a great deal to the team here at Nottingham Audi. We look forward to welcoming you again in the future. Best regards, Nottingham Audi Team
Excellent Service!!
Excellent Service!!
Amazing service. So helpful and took care of everything
2026年2月2日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Dear Idrees, thank you ever so much for your kind words and fantastic review. We are delighted to hear that you found our service helpful and that everything was taken care of to your satisfaction. It is always our aim to provide an excellent experience for all our customers, and your feedback truly means a lot to the entire team. We look forward to welcoming you back to Nottingham Audi in the future. Wishing you all the best with your vehicle. Kind regards, The Nottingham Audi Team
Excellent handover by Jake
Excellent handover by Jake - professional, personal and thorough. Not rushed even when insuring the car was taking a long time and dealership was closing.
Audi Finance took a very long time in reviewing and agreeing application.
2026年1月30日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Hi Paula - Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Jake provided a professional and thorough handover. We hope you continue to enjoy your new Audi. Best wishes, Nottingham Audi Team
Great service from Nottingham Audi…
Great service from Nottingham Audi again. Racheal on the front desk is super helpful, also, great coffee and snacks. Will be back soon.
2026年1月27日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Hi Ian, thank you for taking the time to leave such a wonderful review. Its great to hear that Racheal provided you with excellent service and that you enjoyed the coffee and snacks. It’s always a pleasure to welcome back valued customers like yourself. We look forward to seeing you again soon and hope to continue providing the high standard of service you’ve come to expect from Nottingham Audi. Best wishes, The Nottingham Audi Team
Buying a car from Audi Nottingham was…
Buying a car from Audi Nottingham was so easy.rodger was professional and helpful. This man is a credit to the company. Thank you Rodger. I will definitely buy again
2025年12月20日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Rodger provided such professional and helpful service throughout your car purchase. It’s wonderful to know he made the process easy and enjoyable for you. Your recommendation means a great deal to us, and we look forward to welcoming you back to Nottingham Audi in the future. Thank you once again for choosing us.
Audi ecperience
The whole exprience at Audi was faultless. James was amazing and amswered all of our questions easily...and we had a lot! After taking the car on a test drive James offered us a great deal. Audi kept in contact to sort out paperwork, insurance etc...and we picked our new car up on the Friday!
2025年12月15日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Hi Marie -Thank you ever so much for your wonderful review. We’re delighted to hear that James provided such excellent service. It’s fantastic that everything from the test drive to collecting your new car went smoothly. Your kind words mean a great deal to the team here at Nottingham Audi. We hope you enjoy every moment behind the wheel of your new vehicle! Best wishes, Nottingham Audi Team
Excellent service from beginning to end…
Excellent service from beginning to end of the transaction. Kay Fuller's enthusiasm for the A3, her professionalism, her product knowledge and her friendliness were outstanding.
2025年12月18日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you very much Michael for your kind words and for taking the time to share your experience. We are delighted to hear that Kay made such a positive impression during your A3 purchase. It is always our aim to provide outstanding service from start to finish, and your feedback is truly appreciated. We hope you continue to enjoy your new vehicle and look forward to welcoming you back to Nottingham Audi in the future. Kind regards, Nottingham Audi Team
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