I can't thank Isobel at the Nottingham branch enough, she went above and beyond to make sure the problem I had with my car was sorted much quicker than I could've expected.
企業が回答しました
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レビュアーのコメントを見てみましょう
I have just purchased a Q8 e-tron from Audi at Nottingham and dealt with Roger Ball. As a distance sale, it can be difficult, but Roger managed that issue for me and made the whole experience an ab... もっと見る
Left my car with the bodyshop for some paintwork and had it returned the same day. Extremely smooth process. The department as a whole was outstanding, keeping me informed and managing expectations. C... もっと見る
企業が回答しました
Poor aftersales services. Not impressed by the lack of communication, the lack of understanding they have for customers. Had a 3 year old Q4 in for repairs (broken electric cover, broken washer moto... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
11 Abbeyfield Road,Lenton Industrial Estate, NG7 2SZ, Nottingham, 英国
- 0115 988 2820
4.6
優良
879件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service from beginning to end…
Excellent service from beginning to end of the transaction. Kay Fuller's enthusiasm for the A3, her professionalism, her product knowledge and her friendliness were outstanding.
2025年12月18日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you very much Michael for your kind words and for taking the time to share your experience. We are delighted to hear that Kay made such a positive impression during your A3 purchase. It is always our aim to provide outstanding service from start to finish, and your feedback is truly appreciated. We hope you continue to enjoy your new vehicle and look forward to welcoming you back to Nottingham Audi in the future. Kind regards, Nottingham Audi Team
Always fantastic
Really easy to have my service done, Rachel on reception presented me with a smiling face as always and straight on to getting me sorted and big thanks to heather for again making my experience a breeze. Car clean and ready in less than 3 hours - great service
2025年12月17日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Hi Fallon, thank you ever so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Rachel and Heather made your visit so pleasant and efficient. It’s wonderful to know your car was ready promptly and to your satisfaction. Your continued support means a great deal to us, and we look forward to welcoming you back to Nottingham Audi in the future. Wishing you safe and enjoyable journeys ahead!
Sytner Group - Nottingham Audi からの回答
Dear James - Thank you very much for your kind words and for taking the time to share your experience with Nottingham Audi. We are delighted to hear that our communication met your expectations and that our team’s perseverance helped you find the perfect car. It’s wonderful to know that the delivery was spot on and that you are pleased with the overall service. Your feedback is greatly appreciated and serves as a great encouragement to us all. We wish you many happy miles ahead. Best regards, Nottingham Audi Team
Friendly staff and efficient service
2025年12月12日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Hi Mark, thank you very much for your 5-star review. We are delighted to hear that you found our staff friendly and the service efficient. It is always our aim to provide a welcoming and professional experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Nottingham Audi. We look forward to welcoming you back in the future. Best regards, Nottingham Audi Team
Great service from Nottingham Audi
Great service from Nottingham Audi. Craig Hanrahan was really helpful and repairs to my car were completed quickly with impressive results.
2025年12月11日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Dear Kevin - Thank you very much for your kind words and for taking the time to share your experience with Nottingham Audi. We are delighted to hear that Craig Hanrahan provided helpful assistance and that the repairs to your car were completed promptly with impressive results. It is always our aim to deliver excellent service and ensure our customers feel valued. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Nottingham Audi Team
Rachel made my visit soo smooth very…
Rachel made my visit soo smooth very understanding thx u Rachel
2025年12月12日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Hi Yasin, thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We’re delighted to hear that Rachel made your visit smooth. We truly appreciate your support and look forward to welcoming you back to Nottingham Audi in the future. Best wishes, The Nottingham Audi Team
MOT and Vehicle Maintenance
I wanted to write a review for Nottingham Audi after they carried out my MOT inspection, and as always, everything went very smoothly. Whenever something needs fixing, they approach it in a very friendly and helpful way. That’s why I highly recommend Sytner Nottingham Audi to all Audi owners — and even those who drive other brands — for a visit and to make use of the services they provide.
Kind regards,
Jacek Marzynski
2025年12月9日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Hi Jacek, thank you for taking the time to share your experience with Nottingham Audi. We are delighted to hear that your MOT inspection went smoothly and that our team’s friendly and helpful approach made a positive impression. It means a great deal to us that you would recommend Sytner Nottingham Audi to both Audi owners and drivers of other brands. We truly appreciate your continued support and trust. Kind regards, Nottingham Audi Team
Smooth efficient service
Service with loan car was good as promised and efficiently done in my time scale. I was updated on progress.
Return of loan car and pickup was efficient. Isabel handled my visit with efficiency and politeness.
2025年12月3日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Dear Sam, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that the service, loan car arrangements, and communication met your expectations. Isabel will be pleased to know her efficiency and politeness were appreciated. It’s always our aim to provide a smooth and timely service, and your feedback is truly valued. We look forward to welcoming you back to Nottingham Audi in the future. Best regards, The Nottingham Audi Team
Salesman roger Nottingham audi
The salesman that introduced himself to us ( Roger at nottingham Audi) was very friendly and help and guided us through sales process. I hope he is still with you on our next purchase in a few years
2025年11月29日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Hi Andrew, thank you very much for your kind words. We are delighted to hear that Roger provided you with friendly and helpful guidance throughout the sales process. It’s wonderful to know that your experience was a positive one, and we truly appreciate your loyalty. We look forward to welcoming you back in a few years’ time and hope Roger will be here to assist you again. Your support means a great deal to us. Best wishes from all at Nottingham Audi.
Always a lovely welcome
Always a lovely welcome, my car is in expert hands from start to finish.
2025年11月28日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Hi Mrs Fessey - Thank you ever so much for your kind words. We are delighted to hear that you always receive a warm welcome at Nottingham Audi. It is truly rewarding to know our team’s dedication and care make a positive difference to your experience. We very much appreciate your continued trust and support, and we look forward to welcoming you back to Nottingham Audi in the future. Best wishes, The Nottingham Audi Team
Use another Audi Dealer for Car Services
If you are going to have your car serviced, use another Audi dealer.
I have bought my last 4 cars from Audi Nottingham but have noticed a significant deterioration in the service team. My experience is that all they are interested in is taking your money.
My experience involves the following:
- I had an issue with my Q5 Hybrid not charging intermittently and took it in for an investigation over 2 months ago. The team found no fault and said it must be my charger at home. I had the supplier come out (at my cost) to check the charger and no fault was found.
- I took my car in for a service and MOT and advised them that the issue had got worse and could they please check it again. I explicitly asked them to check the charging cable and explained the charging point had been checked (at my expense).
- I rang later in the day to follow up and the service team did not appear to be aware of the fault and the fact it needed checking. I went in at the time promised to pick up my car and was in the waiting area for around 90 mins. Eventually the car was returned to me and the fault had been the charging cable (as I had suspected and advised them at drop-off). They needed to order a spare one and said it may take a couple of days. I asked if I could borrow one in the meantime and the answer was no.
- I asked if the new cable would be sent to my home and they told me no - I had to come and pick it up.
- I asked if I could pay tomorrow once we had agreed compensation. They said no or they could not give me the keys back (I have been a customer for over 12 years).
- I asked if I could see the manager but they had gone home in-between me arriving and being advised of the situation. I didn't get to leave until after 6pm.
- I paid and asked for a call back the following morning. No call back came and I am still waiting. I have no idea if the part has been ordered or if any action will be taken regarding my out-of-pocket expenses for the cost of the charger test at my home.
I am self-employed and every time I have to drop the car off or am waiting I am not being paid. This does not seem to bother them.
The warning signs have been evident for a while - arriving for the drop-off on time and often having to wait between 10 and 20 minutes for the relevant member of staff to take my key and obtain 1 signature is an indicator of problems downstream.
My experience with the sales team has been great - it's just the service team. If I ran my company in the same way they run their service team, it would go out of business.
2025年11月25日
自発的なレビュー
After cancelling a Motability order…
After cancelling a Motability order with another dealer,I sent a request for a test drive,at Nottingham
Within the hour was called back,took a test drive for an A3 S line an hour later and was advised the exact model was available on site.
Made the order and could pick the car up later in the week.Over the moon being able to sort within a week to pick my car up.
Many thanks to Kieran,made my day and week.
2025年11月22日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you, Nigel, for your fantastic review. We’re delighted to hear that Kieran and the team were able to assist you so promptly and make the process straightforward. It’s wonderful that you found the exact A3 S line you wanted and could collect your new car within the week. Your kind words mean a great deal to us, and we’re thrilled to have made your day and week. Enjoy your new Audi, and thank you once again for choosing Nottingham Audi.
Highly Recommend for First Class Customer Service & Professionalism
My daughter sadly had an accident and took her vehicle to Synter Nottingham. Paul Mason the Body Shop Manager not only provided peace of mind to myself and my daughter with providing a courtesy vehicle for the duration of the repair, but his communication with us throughout and professionalism was first class. There were significant delays due to her insurance provider which was no fault to the garage and Paul reassured us and remained very professional and courteous at all times. Paul and the staff at The Body Shop Sytner Audi Nottingham were by far the best garage we have ever dealt with and we would have no hesitation in recommending them to anyone.
2025年10月9日
自発的なレビュー
Sam was excellent!!
Sam made the sale super easy. Nothing was too much hassle. Any question I had he answered and it made the whole process so smooth.
2025年10月10日
自発的なレビュー
Sytner Group - Nottingham Audi からの回答
Thank you so much, Lauren, for your kind words. We’re delighted to hear that Sam made the sale straightforward and that he was able to answer all your questions promptly. It’s wonderful to know the process was smooth and hassle-free for you. We truly appreciate you taking the time to share your experience and hope you continue to enjoy your Audi. Your feedback means a great deal to us and encourages the whole team to maintain the highest standards.
Sam the salesperson was a star nothing…
Sam the salesperson was a star nothing was too much trouble for him he went through every process thoroughly and made my buying experience easier than I would have expected. Everything at Nottingham audi was excellent . I would highly recommend them.
2025年11月8日
Sytner Group - Nottingham Audi からの回答
Thank you, Tom, for your wonderful review. We are delighted to hear that Sam provided such excellent service and made your buying experience straightforward and enjoyable. It’s fantastic to know that every aspect of your visit to Nottingham Audi met your expectations. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive experience. We look forward to welcoming you back in the future.
Overall service has been ok
2025年11月4日
Sytner Group - Nottingham Audi からの回答
Dear Mr Lee, Thank you for sharing your feedback regarding your recent experience with Nottingham Audi. We appreciate your honest comments and are pleased to hear that overall, the service met your expectations. Your input is valuable to us as we continually strive to provide the best possible experience for all our customers. Should you wish to share any further thoughts or suggestions, please do not hesitate to get in touch. We look forward to welcoming you again in the future. Kind regards, Nottingham Audi Team
Would like to think Peter Jake and the …
Would like to think Peter Jake and the staff for making my purchase effortless very helpful polite staff. Jake explained everything about the car effortlessly and made it so easy to understand ,can't thank them would not hesitate to buy another vehicle from them
2025年10月25日
Sytner Group - Nottingham Audi からの回答
Dear Neil, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Peter, Jake, and the team made your purchase effortless and that Jake was able to explain everything clearly. It’s wonderful to know you felt supported throughout the process. Your recommendation means a great deal to us, and we look forward to welcoming you back whenever you’re ready for your next vehicle. Best wishes from all of us at Nottingham Audi.
Sytner Group - Nottingham Audi からの回答
Dear Ian, Thank you very much for your kind words and for taking the time to share your experience with Nottingham Audi. We are delighted to hear that our staff were helpful and that the job was completed quickly and efficiently, without any hassle. It is always our aim to provide a smooth and positive experience for all our customers. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best wishes, The Nottingham Audi Team
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