From the day I went in to look at the cars till only a week later when I collected the service I got was second to none. Both Geoff and James were extremely pleasant to deal with. On collection day,... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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The porshce Edinburgh Centre, were great to deal with helpful,nothing too much trouble, from getting the rght car and dealing with Scott to dealing with James in finance everything run smooth, sec... もっと見る
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Not the best service experience! Car was in dealership for full day before any work was started (according to the tracking app supplied). Consequently it was not ready when I needed it 2 days late... もっと見る
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From walking through the door of the dealership I felt a welcome as the fist person we met was our salesman Geoffrey Worth. His knowledge and enthusiasm of the brand was first class. He answered all m... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Fort Kinnaird,4 Oversman Road, EH15 3BZ, Edinburgh, 英国
- 0131 629 0689
4.6
優良
89件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Car was in for 4 year service & MOT
Car was booked for 4 year service & MOT. From the outset, interactions were very professional and exactly as to be expected from a premium manufacturer dealership. The personal attitude and attention of the Service consultant who arranged booking and provided estimates and also the Service consultant who managed all interactions from drop-off to pick-up was excellent.
2026年3月30日
自発的なレビュー
Sytner Group - Porsche Centre Edinburgh からの回答
Dear Mr Low, We’re delighted to hear that your experience met the high standards you expect from a premium dealership. It’s especially great to know that both service consultants provided excellent attention and support throughout, from booking to collection. We truly appreciate your kind words and look forward to welcoming you again in the future! Porsche Centre Edinburgh
Products are great and service…
Products are great and service consistently very good
2026年3月28日
自発的なレビュー
Sytner Group - Porsche Centre Edinburgh からの回答
Thank you for your feedback, Nick — we really appreciate it. It’s fantastic to hear that you’re happy with the products and that the service has been consistently very good. We look forward to continuing to provide you with the same high standard every time. Porsche Centre Edinburgh
Premier league service from all parts…
Premier league service from all parts of the business , friendly and very efficient . A pleasure to do business with .
2026年3月17日
自発的なレビュー
Sytner Group - Porsche Centre Edinburgh からの回答
Thank you for such fantastic feedback, Graham. “Premier League service” is a compliment we’re truly proud of. We’re so pleased to hear that every part of the business delivered a friendly and efficient experience, and that it was a pleasure for you from start to finish. We really appreciate you taking the time to share this. Porsche Centre Edinburgh
The other Saturday morning I had the…
The other Saturday morning I had the pleasure of attending the open day at Porsche Edinburgh, as soon as I walked in I was greeted by a lovely smile from the reception and was told about the “Free “ bacon rolls and coffee for breakfast,
(Everyone loves a freebie)
I had a look around the wonderful workshop and spoke to the very knowledgable staff , had a look at The showroom and to my surprise they had a demonstration of something called PPF by a great company, showing me how they applied it to the cars,(superb), I could watch people work all day..!
Honestly if you ever get a chance to pop along to Porsche Edinburgh, jump at it ,
The staff are awesome,
The knowledge is brilliant, and the whole morning was just fantastic..!
Paul Garrett.
.
2026年3月22日
自発的なレビュー
Sytner Group - Porsche Centre Edinburgh からの回答
Dear Paul, thank you for your kind words. We’re delighted you enjoyed the open day, the staff, and the PPF demonstration. We hope to welcome you again soon! - Team Edinburgh
Absolute pleasure to deal with
Absolute pleasure to deal with. Lovely folks who really care and are just good human beings. They are a credit to the Porsche brand.
2026年3月21日
自発的なレビュー
Sytner Group - Porsche Centre Edinburgh からの回答
Thank you so much for your incredibly kind words, Mr McAndrew. It means a lot to hear that your experience with us felt so positive and personal. We take great pride in not only delivering excellent service, but in building genuine relationships with our customers. Your recognition of our staff is greatly appreciated, we look forward to welcoming you back again soon. Kind Regards, Porsche Centre Edinburgh
Very professional and well organised
Very professional and well organised
Identified fault on a quick drop by as I had a coffee. They then organised parts required and loan car - the whole process very effortless and how customer service should be
2026年3月11日
自発的なレビュー
Sytner Group - Porsche Centre Edinburgh からの回答
Thank you for your kind feedback! 😊 We’re delighted to hear you found our team professional and well organised. It’s great to know we could quickly identify the fault during your visit and make the process seamless by arranging the necessary parts and a loan car. Providing effortless, high-quality customer service is exactly what we strive for, so your comments are truly appreciated. We look forward to assisting you again in the future! 🚗
Vehicle Purchase
Nathan, James and the entire team at Porsche Edinburgh have been fantastic throughout - highly recommend.
2026年3月13日
自発的なレビュー
Sytner Group - Porsche Centre Edinburgh からの回答
Thank you for your wonderful feedback! 😊 We’re so pleased to hear you enjoyed our service, especially the convenience of our pickup and delivery, along with our communication and technical expertise. Your comments mean a lot to the team at Porsche Centre Edinburgh, and we look forward to welcoming you again soon.
Didn't have the spare parts
2026年3月10日
自発的なレビュー
Sytner Group - Porsche Centre Edinburgh からの回答
Good morning, Mr Potter. Thank you for your feedback, we're sorry to hear that we didn't have the parts you required in stock. Would you kindly contact our Parts Manager, Sean, via the following email, sean.noble@porscheedinburgh.co.uk as we would like to understand more. We have a number of solutions that could have supported your request, so we do apologise if there was no solution offered/provided. Thank you. Porsche Centre Edinburgh
Excellent service
Excellent service, car pickup and delivery service very good. Good communication and technical know how.
2026年3月9日
自発的なレビュー
Sytner Group - Porsche Centre Edinburgh からの回答
Thank you for your fantastic feedback, Andrew! We're delighted to hear that you had an excellent experience with us at Porsche Centre Edinburgh. It’s great to know our pickup and delivery service, communication, and technical expertise met your expectations. We truly appreciate your kind words and look forward to assisting you again in the future.
I had a really positive experience at…
I had a really positive experience at Porsche Edinburgh. Derek went out of his way to contact me and remind me that my MOT was due, which I really appreciated. He arranged the appointment for me and organised a loan car, clearly setting expectations beforehand that there would be a small fee to cover the insurance for it.
The loan car itself was excellent — really nice and very well looked after. Derek also helped me renew my Porsche warranty, making the whole process straightforward and hassle-free.
It was also great to catch up with Ryan, who sold me the car three years ago. It’s always nice when a dealership remembers you and takes the time to chat.
Overall, a really good and positive experience at Porsche Edinburgh. Great service and very helpful staff.
2026年3月4日
自発的なレビュー
Sytner Group - Porsche Centre Edinburgh からの回答
Dear Kami, Thank you very much for your kind words and for taking the time to share your positive experience with us. We’re delighted to hear that Derek and Ryan provided such attentive and helpful service, and that the loan car and warranty renewal process met your expectations. It’s always a pleasure to catch up with returning customers. We truly appreciate your continued trust and look forward to welcoming you back in the future. Kind Regards, Porsche Centre Edinburgh
The staff were excellent and attentive.
2026年3月6日
自発的なレビュー
Time efficiency
Don't wish to make a fuss having already communicated my frustration to my service contact. Basically, the date had been in place for some time and I had travelled a long way from the north of Scotland so not time flexible. Unfortunately, the service plus tyres and a bumper camera fix took too long. I was only advised of the camera fix on the morning of the following day. After signing off on this, it took way too long to get the car back into the workshop, resulting in us not departing Edinburgh until near 1pm. I had a 3pm appointment, in Inverness that I had to cancel to another day. Really frustrating. I feel that the work on my car ought to have proceeded in a quicker, more seamless manner and I was disappointed – as expressed to your service rep – that this did not happen. I've doubts whether I'll continue to use the Edinburgh service.
2026年2月26日
自発的なレビュー
Sytner Group - Porsche Centre Edinburgh からの回答
Thank you very much for sharing your feedback. We are sorry for the delays and the inconvenience caused, especially given the long distance you travelled and the appointments you had to rearrange. The communication and timing on the day clearly fell short, and we apologise that your experience wasn’t seamless. Your comments have been shared with the team so we can improve how we schedule and update customers. We value your business and would welcome the chance to restore your confidence in our service team. Will reach out direct to try resolve with you. Many thanks & best regards, Porsche Centre Edinburgh.
Staff were well informed and helpful
2026年2月20日
自発的なレビュー
Sytner Group - Porsche Centre Edinburgh からの回答
Good morning Ian. Thank you very much for your feedback and five star review. We look forward to welcoming you back in to the centre soon. Best regards, Porsche Centre Edinburgh.
Front of house was excellent…
Front of house was excellent personalised experience. Fantastic attention to detail.
The service manager was great in explaining what was to happen and what the outcome was.
2026年2月18日
自発的なレビュー
Sytner Group - Porsche Centre Edinburgh からの回答
Thank you for your kind review Dr. We’re glad you enjoyed the personalised front‑of‑house experience and clear communication from our service manager. We appreciate your feedback and hope to see you in the centre again soon. Many thanks & best regards, Porsche Centre Edinburgh.
Sytner Group - Porsche Centre Edinburgh からの回答
Good afternoon Richard. Thank you very much for your lovely feedback and 5 star review. We look forward to seeing you in the centre again soon. Best regards, Porsche Centre Edinburgh.
MOT while you wait.
MOT carried out while I waited in customer reception. Excellent coffee and friendly team. When my car failed (tyre problems) arrangements were made to quickly source replacements and have them fitted next day. Car was returned looking like new after valeting.
2026年2月11日
自発的なレビュー
Sytner Group - Porsche Centre Edinburgh からの回答
Thank you for your great feedback Otto. We’re pleased you enjoyed your visit, the coffee, and the friendly service. I’m glad we could quickly sort the tyre issue and get your car back to you looking like new. We appreciate your review and look forward to seeing you again. Best regards, Porsche Centre Edinburgh.
Very professional and pleasant experience
My car was collected from my home for its first service. I was kept informed of its progress and showed the various service processes through a video. The whole thing was done seamlessly and professionally. My car was returned to me after a thorough valetting. The whole experience was extremely pleasant and stressless and as a woman who does not find garages a natural habitat, I appreciate the very professional approach I encountered.
2026年2月11日
自発的なレビュー
Sytner Group - Porsche Centre Edinburgh からの回答
Thank you for sharing your experience with us. We’re delighted to hear that the collection service, updates, and video made the process smooth and stress‑free. It’s great to know your car was returned freshly valeted and that you felt well looked after throughout. We really appreciate your kind words and look forward to helping you again in the future. Best regards, Porsche Centre Edinburgh.
Great
Friendly, helpful and knowledgeable staff, alway happy assist in any way they could
2026年1月31日
自発的なレビュー
Sytner Group - Porsche Centre Edinburgh からの回答
Thank you so much for your lovely review! We’re delighted to hear that you found our team friendly, helpful and knowledgeable. The staff will be thrilled to know their efforts made a positive difference. We’re always here to help in any way we can, and we really appreciate you taking the time to share your experience. Thanks again, and we look forward to seeing you next time! Best regards, Porsche Centre Edinburgh.
Sytner Group - Porsche Centre Edinburgh からの回答
Thank you for your review! We’re delighted to hear our service exceeded your expectations. We appreciate your feedback and hope to see you again soon! Best regards, Porsche Centre Edinburgh.
Porsche assist breakdown
Pauline mckay dealt with my car issue
once again exceeded expectations with the prompt & personal attention
Sorted an available car thru breakdown & Porsche assist service
2026年2月9日
自発的なレビュー
Sytner Group - Porsche Centre Edinburgh からの回答
Thank you for your review! We’re delighted to hear that Pauline once again exceeded your expectations. Her prompt, personal attention and support through the breakdown and Porsche Assist service are exactly what we aim to deliver. We appreciate you taking the time to share your experience and look forward to assisting you again in the future. Best regards, Porsche Centre Edinburgh
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