Politely and knowledgeable met by Jane who passed me to Lorena, who i know from previous visits to the Centre. Both informed me that Lauri was expecting me. I was sat down with a coffee and re... もっと見る
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Booking the appointment went fine and I was well received by Jaz Hans. She explained all the arrangements for fitting the dash cam and having the software upgrade . Jaz later rang me to let me know th... もっと見る
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Having previously bought several new cars from Landrover, we were genuinely bowled over by the level of service offered by Emile Hopkins at Porsche in Leicester; from initial enquiry and test drive... もっと見る
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I just want to say a massive thank you to all the team at Leicester Porsche Centre for going above and beyond our expectations when purchasing our car. Special thanks to Emily for making us feel so w... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Fletton Close,Thurmaston, LE4 9LP, Leicester, 英国
- 0116 319 0466
4.6
優良
113件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Becky is just amazing
Becky is just amazing. Professional, knowledgeable and so accommodating. Say no more.
2026年8月19日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Good morning Jeremy, Thank you for leaving this lovely review - Becky will be delighted to read this. We look forward to seeing you again soon. Matt, Dealer Principal
Sytner Group - Porsche Centre Leicester からの回答
Dear Rocky Bill Baoer, Thank you very much for your kind words and for choosing Porsche Centre Leicester for your vehicle’s first service. We’re delighted to hear that you found the service excellent. It’s always our aim to provide a high standard of care and attention to every customer, and feedback like yours truly honours our efforts. We look forward to welcoming you back in the future and hope your Porsche continues to deliver exceptional driving experiences. Best wishes, Porsche Centre Leicester Team
Smooth from start to finish
Smooth from start to finish. Josh and the team have been very helpful. Eoin helped to pick the perfect car.
2026年8月19日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Dear Thomas, Thank you ever so much for your kind words and fantastic review. We are delighted to hear that Josh, Eoin, and the entire team provided you with such a smooth and enjoyable experience from start to finish. It’s wonderful to know that Eoin was able to assist you in finding the perfect car to suit your needs. Your support and feedback truly mean a great deal to us. We look forward to welcoming you back to Porsche Centre Leicester in the future. Best wishes, The Porsche Centre Leicester Team
Very good start but lack of help when requested.
Booking the appointment went fine and I was well received by Jaz Hans. She explained all the arrangements for fitting the dash cam and having the software upgrade . Jaz later rang me to let me know that my car would be available to collect @ 1000 the following day. Although the car was cleaned and the fittings had been made, the camera and instruction book were just left on my passenger seat. I had expected, and asked for, advice on operating the camera but none was forthcoming. Jaz tried to find someone but none were available. I expect a call from Jaz on Tuesday and hope that someone will be available to provide the help requested.
2026年8月14日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Dear Mr Martin, thank you for your feedback. We are pleased to hear that Jaz Hans was welcoming and clear during your appointment. However, we apologise that you did not receive the guidance you expected regarding the dash cam operation. We appreciate you bringing this to our attention and understand how important it is to feel fully supported with new equipment. Your comments will help us improve the overall customer experience, and we hope to better meet your expectations in future.
Friendly Reception but long wait
Friendly service from Reception and Service staff but 2.5 hours for a pre-booked MOT (no issues) is too long. Particularly when another MOT customer arriving a minute before, was away after 45 minutes. Obviously only started mine after finishing his.
2026年8月10日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Dear Simon, thank you for your review and kind words regarding our Reception and Service staff. We apologise that the duration of your pre-booked MOT was longer than expected. We appreciate your feedback about the differing wait times and understand how this may have caused frustration. Please be assured that we aim to provide efficient service to all customers. Your comments are valuable to us as we continually strive to improve the overall experience at Porsche Centre Leicester. Kind regards.
Laurie, Jane and Lorena looked after me.
Politely and knowledgeable met by Jane who passed me to Lorena, who i know from previous visits to the Centre.
Both informed me that Lauri was expecting me.
I was sat down with a coffee and really looked after by the girls (all visit).
Laurie received my car, went through everything efficiently and with knowledge what would happen.
I had time to look around the beautifully displayed new and Porsche select cars.
The job took the exact time, thank you to the Technician working on my car, and price quoted, which was refreshing in this day and age.
Laurie and I discussed future cars, jobs, service and extended warranties and handed the car back to me cleaned perfectly.
A fantastic experience.
Well done all.
2026年8月5日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Good morning, Thank you for taking the time to leave this review. Thats exactly how we want a customer to feel after visiting our Centre. We look forward to seeing you again soon. Matt, Dealer Principal
As usual from start to finish Laurie is…
As usual from start to finish Laurie is amazing
2026年8月5日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Good morning Anish, Thank you for the 5* review - we'll pass your comments on to Laurie who will be delighted. Matt, Dealer Principal
Worst customer service I have ever…
Worst customer service I have ever experienced. Not what I would expect from this brand, or more importantly the brand you represent. Really, really disappointing.
2026年7月4日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Good morning Dean, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and that we didn't meet the standard of service you expected from us. This is certainly not the level of care we aim to provide. We'd appreciate the opportunity to learn more about what happened and see if there's a way we can make things right. Please contact us directly with your details so we can investigate your experience and address your concerns. Thank you again for bringing this to our attention. Kind regards Porsche Centre Leicester
Overall very good other than my 911…
Overall very good other than my 911 came out of the service with an exhaust issue that was not there prior on a 2024 car with 2800 on the clock, its now having to go back in again so more effort require from me - the technician should have checked it over before I collected it.
2026年7月2日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Dear David, thank you for your feedback. We are sorry to hear about the exhaust issue with your 911 following its recent service. We appreciate you bringing this to our attention and understand how frustrating it must be to have to return your car so soon after the service. Your comments regarding the technician’s oversight have been noted. We value your continued support and hope to restore your confidence in our service during your next visit.
1st Class customer service
1st Class customer service, Kinna Arden was excellent with communication and keeping myself informed.
2026年6月17日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Good morning Mr Clarke, Communication is key so we really appreciate you recognising Kinna and we will be sure to pass on your feedback. Thank you for choosing Porsche Leicester and we look forward to seeing you again soon. Matt, Dealer Principal
Kinna Arden produced professional…
Kinna Arden produced professional service I was very happy with his work performance happy to help friendly and polite definitely a credit to the company.!!
2026年6月19日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Good morning Jamie, Thank you for the review of Kinna and your experience at our Centre. We look forward to welcoming you again soon. Matt, Dealer Principal
Jas looked after me very well
Jas looked after me very well, great service nice courtesy car, good price for tyres replacement
2026年6月9日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Good morning Mr Gray, Thank you for leaving this review - Its great to hear we got you back on the road with some new tyres and you were well looked after. Matt, Dealer Principal
Not customer friendly at all
Not customer friendly at all. Felt very unloved. Any opportunity to make money off the customer. Seems a one way relationship like we as customers are lucky to be dealing with them. If I didn’t have an extended warranty I wouldn’t bother. Felt pressurised into agreeing to do extra work on car.
2026年6月8日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Good morning Mr Neale, Thank you for taking the time to leave your feedback. I am sorry to read that your experience did not meet your expectations. Whenever a vehicle is with us, we carry out a Visual Health Check (VHC), which provides an overview of the vehicle's condition and highlights any work that may be required to maintain Porsche standards. We use a traffic light system (red, amber and green) to indicate which items require immediate attention, which may need consideration in the near future, and which are currently in good condition. Any recommendations made are intended to provide you with all the information available and the decision to proceed with any additional work always remains entirely with you. That said, I am disappointed to hear that you felt pressured into agreeing to additional work as this is certainly not the experience we aim to provide. Please accept my apologies for this. I will discuss your comments with the relevant departmental manager and review the calls that took place so that we can better understand what happened and identify any improvements that may be needed. Thank you once again for bringing this to our attention. Matt, Dealer Principal
Sytner Group - Porsche Centre Leicester からの回答
Thank you John for leaving this 5* review, we really appreciate your kind words. Matt, Dealer Principal
Flexibility
Flexibility. My car was booked in for an MOT but en-route I had a puncture on the M25. Porsche recovery got me to Porsche Leiscerter in two stages and the team in service managed to source new tyeres for me. I had a hire vehicle from enterprise over the weekend via breakdown. It all went together perfectly. Many thanks to the service team
2026年5月7日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Good afternoon, Its great to hear we managed to get you back on the road in good time and the team made everything as smooth as possible. Matt, Dealer Principal
Kinna was very good at explaining…
Kinna was very good at explaining everything. It’s very expensive for what it is!
2026年6月5日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Good Afternoon Mike, Thank you for this review of our Centre. Matt, Dealer Principal
Got well looked after even though I was…
Got well looked after even though I was only in for an MoT. The service staff at this OPC are always helpful.
2026年5月12日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Good Afternoon Ian, Thank you for taking the time to leave this 5* review. Matt, Dealer Principal
Sytner Group - Porsche Centre Leicester からの回答
Hi Peter, Thank you for this review of our Centre. Matt, Dealer Principal
From the first call from Victoria to…
From the first call from Victoria to book me in right through the excellent communication and support from Yasmin at the dealership to the gleaming cleanliness of the car when I got it back - everything was perfect!
2026年6月2日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Good morning Jit, Thank you for taking the time to leave this great review of our Centre and Yasmin. We look forward to seeing you again soon. Matt, Dealer Principal
I always feel welcome when I visit…
I always feel welcome when I visit Porsche Leicester, from the receptionist to the service personnel. Always a smile and friendly approach
2026年5月26日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Thank you for your kind words Eric and your continued business. Best wishes, Dave Foster Aftersales Manager
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