Jaz handled my warranty repair with exceptional speed and professionalism. She kept me updated throughout, the work was completed far quicker than I expected, and the car was returned in perfect condi... もっと見る
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Really excellent service from start to finish, reception staff really welcoming and nothing too much trouble. Service advisor kept me updated throughout and when there was a unforeseen delay, kept me... もっと見る
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Politely and knowledgeable met by Jane who passed me to Lorena, who i know from previous visits to the Centre. Both informed me that Lauri was expecting me. I was sat down with a coffee and re... もっと見る
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This was our first visit to Porsche Leicester and it was clear from the time of our arrival to departure that they have a great team. Efficient and very helpful. We will definitely go back when the ne... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Fletton Close,Thurmaston, LE4 9LP, Leicester, 英国
- 0116 319 0466
4.6
優良
121件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Not customer friendly at all
Not customer friendly at all. Felt very unloved. Any opportunity to make money off the customer. Seems a one way relationship like we as customers are lucky to be dealing with them. If I didn’t have an extended warranty I wouldn’t bother. Felt pressurised into agreeing to do extra work on car.
2026年6月8日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Good morning Mr Neale, Thank you for taking the time to leave your feedback. I am sorry to read that your experience did not meet your expectations. Whenever a vehicle is with us, we carry out a Visual Health Check (VHC), which provides an overview of the vehicle's condition and highlights any work that may be required to maintain Porsche standards. We use a traffic light system (red, amber and green) to indicate which items require immediate attention, which may need consideration in the near future, and which are currently in good condition. Any recommendations made are intended to provide you with all the information available and the decision to proceed with any additional work always remains entirely with you. That said, I am disappointed to hear that you felt pressured into agreeing to additional work as this is certainly not the experience we aim to provide. Please accept my apologies for this. I will discuss your comments with the relevant departmental manager and review the calls that took place so that we can better understand what happened and identify any improvements that may be needed. Thank you once again for bringing this to our attention. Matt, Dealer Principal
Sytner Group - Porsche Centre Leicester からの回答
Thank you John for leaving this 5* review, we really appreciate your kind words. Matt, Dealer Principal
Flexibility
Flexibility. My car was booked in for an MOT but en-route I had a puncture on the M25. Porsche recovery got me to Porsche Leiscerter in two stages and the team in service managed to source new tyeres for me. I had a hire vehicle from enterprise over the weekend via breakdown. It all went together perfectly. Many thanks to the service team
2026年5月7日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Good afternoon, Its great to hear we managed to get you back on the road in good time and the team made everything as smooth as possible. Matt, Dealer Principal
Kinna was very good at explaining…
Kinna was very good at explaining everything. It’s very expensive for what it is!
2026年6月5日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Good Afternoon Mike, Thank you for this review of our Centre. Matt, Dealer Principal
Got well looked after even though I was…
Got well looked after even though I was only in for an MoT. The service staff at this OPC are always helpful.
2026年5月12日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Good Afternoon Ian, Thank you for taking the time to leave this 5* review. Matt, Dealer Principal
Sytner Group - Porsche Centre Leicester からの回答
Hi Peter, Thank you for this review of our Centre. Matt, Dealer Principal
From the first call from Victoria to…
From the first call from Victoria to book me in right through the excellent communication and support from Yasmin at the dealership to the gleaming cleanliness of the car when I got it back - everything was perfect!
2026年6月2日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Good morning Jit, Thank you for taking the time to leave this great review of our Centre and Yasmin. We look forward to seeing you again soon. Matt, Dealer Principal
I always feel welcome when I visit…
I always feel welcome when I visit Porsche Leicester, from the receptionist to the service personnel. Always a smile and friendly approach
2026年5月26日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Thank you for your kind words Eric and your continued business. Best wishes, Dave Foster Aftersales Manager
We were made to feel welcome as soon as…
We were made to feel welcome as soon as we arrived. All the staff were incredibly friendly and knowledgable. Alex was very patient with me and talked me through all the options. Couldn’t have asked for an easier experience.
2026年5月9日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Dear Kelly, Thank you very much for your kind words. We are delighted to hear that you felt so welcome and that our team, especially Alex, was able to provide you with patient and knowledgeable support throughout your visit. It’s wonderful to know that your experience was straightforward and enjoyable. Your feedback means a great deal to us, and we truly appreciate you taking the time to share it. We look forward to welcoming you back to Porsche Centre Leicester in the future. Best wishes, The Porsche Centre Leicester Team
Top man Emile always available and…
Top man Emile always available and offers that 5 star service other brands just don't !
2026年4月30日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Thank you for your kind words and for recognising Emile’s dedication to providing exceptional service. We are delighted to hear that your experience with us stands out and meets the high standards we strive for. Your support means a great deal to the entire team at Porsche Centre Leicester.
Absolutely fantastic experience from…
Absolutely fantastic experience from start to finish. The whole process of purchasing my Porsche was smooth, professional and enjoyable throughout.
A special mention must go to Alex, who was attentive, knowledgeable and provided exceptional customer service at every stage. Nothing was too much trouble, communication was excellent and he genuinely made the experience feel personal and premium.
The level of professionalism and attention to detail was exactly what you would expect when purchasing a Porsche. I would highly recommend both Alex and the dealership to anyone considering buying a vehicle.
Thank you again for such a great experience.
2026年4月29日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Dear Angela, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Alex provided such attentive and knowledgeable service, making your Porsche purchase smooth and enjoyable. It’s wonderful to know that the professionalism and attention to detail met your expectations. Your recommendation means a great deal to us. We hope you continue to enjoy your Porsche and look forward to welcoming you back in the future. Best wishes, Porsche Centre Leicester
Collecting new car
Walking into the showroom great welcome by the reception team. Really looked after by Alex Robinson, no hard sell, listened to my requirements and budget.
Came up with options that were suitable at no time being pushy.
I felt very comfortable.
Collecting the car I had ordered on 24.4.27. It was a memorable experience. I was given time to ask any questions the car was fully explained.
2026年4月24日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Good afternoon Jeeva, We really appreciate this thoughtful review of the centre and the way Alex looked after you. We hope you enjoy your new Porsche. Matt, Dealer Principal
I bought my Porsche electric Macan from…
I bought my Porsche electric Macan from a Porsche dealer along distance from my home ( would not repeat this process ).So when I had a fault with my charging point flap and a recall issue I decided to use a Porsche site closer to home.With Leicester being the nearest to my home I booked my car in for jobs to be sorted.I was told they would need my car for 2days but would supply me with a courtesy car.With me living 50 miles from Leicester it was a bit of bind.I was told I could my track my cars progress on their App.My cars work was completed at 4.0pm so it was not necessary to have it for 2days.My gripe is no consideration was taken in the distance I was from Leicester.I had a 100 miles round trip both days.I do understand it could have taken 2days so I should not be too critical.But wait for it I was asked to replace the fuel I used in the courtesy car.The £20 I spent on fuel meant nothing especially when you have spent thousands on the car.Unfortunately the only point I shall remember is paying for the fuel.Penny picking causes a lot of bad will
2026年4月22日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Dear Mr Harrison, thank you for sharing your experience. We apologise for any inconvenience caused by the distance and the duration of your vehicle’s stay. We appreciate your feedback regarding the courtesy car fuel policy and understand how this may have affected your overall impression. Your comments are valuable and help us reflect on how we can better consider customers’ circumstances in future. We hope you continue to enjoy your Porsche Macan and thank you for your support.
Taycan GTS Sport Turismo
Was made to feel very welcome and the hand over process by Daisy was first class and very informative given this is my first electric.
Would highly recommend this dealer for exceptional service.
2026年4月18日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
We really appreciate you taking the time to review our Centre and its great to hear Daisy looked after you so well. Matt, Dealer Principal
Great service & team
Great service team, excellent care and attention of the vehicle.
Communication of areas to consider were very good and the options and costs explained fully.
2026年2月20日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Thank you, Johnathan, for your kind words. We’re delighted our team provided excellent care and clear communication regarding your vehicle’s needs. - Team Leicester
Porsche Leicester setting the bar for customer service… …
Having previously bought several new cars from Landrover, we were genuinely bowled over by the level of service offered by Emile Hopkins at Porsche in Leicester; from initial enquiry and test drive to the order and handover of our new car. He made the transaction super easy and definitely went the extra mile when we collected the vehicle on my wife’s birthday. The signage, the champagne (0%), the sweet treats, flowers and gift bag of extras were an incredibly thoughtful gesture.
10/10!
2025年12月6日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Thank you, Emma, for your wonderful feedback. We’re delighted Emile made your experience so memorable, especially on such a special day. Your kind words truly mean a lot to us all. - Team Leicester
Eoin Quin-Jarvis provided first class…
Eoin Quin-Jarvis provided first class customer service in relation to the purchase of an ex demonstrator. The after sales service was particularly impressive.
2026年3月12日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Good morning, It was great to read this great review of how Eoin looked after you during your recent purchase. Thanks for choosing Porsche Leicester. Matt, Dealer Principal
Five star professional company can’t be…
Five star professional company can’t be faulted.
2026年4月2日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Thank you for this 5* review Brian. Matt, Dealer Principal
Very efficient and pleasant welcome
Very efficient and pleasant welcome, lovely courtesy car, great service
2026年3月31日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Good afternoon James, It was great reading your review of your experience with us. Thanks for choosing Porsche Leicester. Matt, Dealer Principal
Empathy with understanding
Excellent rapport from Josh who immediately understood what we needed as my wife has considerable mobility needs around seating and access. He provided that whilst selling a high end performance car. Good ambassador for your company.
2026年3月5日
自発的なレビュー
Sytner Group - Porsche Centre Leicester からの回答
Good morning Mr Bambridge, Its great to read your comments and i'm delighted we managed to help secure the prefect car for both you and your wife. We hope you both enjoy your new Porsche. Matt, Dealer Principal
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