The car was booked approximately 2 months before a combined mileage service and a repair to the rear screen washer, which was blocked. The dealership is 25min from my home and as such it was not espec... もっと見る
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Had an amazing experience buying from Porsche Solihull. Sam Jepson was very professional and really knew how to take care of the client. I could not be more happier with my purchase and the experience... もっと見る
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Sam Jepson was incredible throughout the whole transaction / experience. Following on from my shocking previous experience with Porsche, Sam made the purchasing of my new car seamless. He made me and... もっと見る
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A fast and speedy response to my initial enquiry. Helpful and knowledgeable staff made the buying experience a real pleasure. Nothing appeared to be too much trouble. Will return again in the future.
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
40 Highlands Rd, B90 4GT, Solihull, 英国
- 01564 898024
4.4
優良
79件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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So helpful and work was carried out on…
So helpful and work was carried out on time and to the quoted amount
2026年7月24日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Good Afternoon, I’m delighted to read your kind words about Porsche Centre Solihull. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Malcolm Botta, General Sales Manager.
Sytner Group - Porsche Centre Solihull からの回答
Good Afternoon Mr Farmer, I’m delighted to read your kind words about Porsche Centre Solihull. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Malcolm Botta, General Sales Manager
The car was booked approximately 2…
The car was booked approximately 2 months before a combined mileage service and a repair to the rear screen washer, which was blocked. The dealership is 25min from my home and as such it was not especially impressive that the service could not be completed because there was no rear screen washer in stock, I have to return when it is in stock. Always good for the customer to take the strain.
2026年7月24日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Good Afternoon Joel, I am genuinely sorry to hear that you feel this way. We value all feedback to ensure that we continually improve our customer experience. Would it be possible for you to please send any further details to my e-mail howard.parsons@porschesolihull.co.uk – so that I can investigate this for you? Kind Regards Howard Parsons, Aftersales Manager.
Had an amazing experience buying from Porsche Solihull
Had an amazing experience buying from Porsche Solihull. Sam Jepson was very professional and really knew how to take care of the client. I could not be more happier with my purchase and the experience
2026年7月25日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Good Afternoon Paresh, I’m delighted to read your kind words about Porsche Centre Solihull. Thank you for your feedback and great star rating, it was a pleasure meeting you in the showroom and looking after you, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Malcolm Botta, General Sales Manager.
Sam Jepson was incredible throughout…
Sam Jepson was incredible throughout the whole transaction / experience. Following on from my shocking previous experience with Porsche, Sam made the purchasing of my new car seamless. He made me and my family very welcome from start to finish. Super timely responses throughout and worked tirelessly to speed up the transaction at my request. I will now only deal with Sam going forward.
2026年7月14日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Thank you, Justin, for your kind words and for sharing your experience. We are delighted to hear that Sam provided such exceptional service and made the purchase of your new Porsche a seamless and enjoyable process. It’s wonderful to know that you and your family felt so welcome throughout. Your satisfaction means a great deal to us, and we’re thrilled that Sam was able to restore your faith in the Porsche Centre Solihull experience. We look forward to supporting you in the future.
My experiences of Porsche Solihull has…
My experiences of Porsche Solihull has always been poor.
I would have thought by now customer care would have improved, but again it fell short.
Porsche didn’t ring me to book in my car for a tracker code installation as promised, I had to come in myself to get it sorted and even then they moaned that they couldn’t guarantee it would be done!!, really a 5-10 min job that cost me £141 and you still made out you were doing me a favour!!!!
Please don’t get upset about my review because if you don’t like then don’t ask for them or even better still improve your customer care and service.
Take this as constructive criticism and don’t cry into your cup of latte that the criticism was unfair.
2026年7月8日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
"Dear Mr Khan, Thank you for taking the time to share your feedback, and I'm sorry to hear your experience did not meet the standard you rightly expect. To provide some context, we had no prior notification of your visit, and the work itself requires more time than you expected, with our pricing reflecting that accordingly. As the tracker installation should have been completed by your supplying dealer prior to delivery, I would strongly encourage you to contact them directly to discuss a refund of the £141 charge. I appreciate the candid feedback and will use it to review how we handle similar situations going forward. Kind Regards Karl Cinnamond Managing Director."
Great service as always very good.
2026年7月2日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Good Morning Dania, I’m delighted to read your kind words about Porsche Centre Solihull. Thank you for your feedback, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Malcolm Botta, General Sales Manager.
Professional slick and friendly
2026年6月25日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Good Morning Deirdre, I’m delighted to read your kind words about Porsche Centre Solihull. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Malcolm Botta, General Sales Manager.
Sytner Group - Porsche Centre Solihull からの回答
Good Afternoon Daniel, I’m delighted to read your kind words about Porsche Centre Solihull. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Malcolm Botta, General Sales Manager.
A fast and speedy response to my…
A fast and speedy response to my initial enquiry. Helpful and knowledgeable staff made the buying experience a real pleasure. Nothing appeared to be too much trouble. Will return again in the future.
2026年6月26日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Dear Jonathan, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our team provided a fast and efficient response, and that you found the staff both helpful and knowledgeable. It’s wonderful to know that your buying experience was a real pleasure and that nothing was too much trouble. We very much look forward to welcoming you back to Porsche Centre Solihull in the future. Best regards, The Porsche Centre Solihull Team
All the staff were so polite and very…
All the staff were so polite and very professional throughout the process. Excellent customer service!
2026年6月27日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Dear Harish, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our team polite and professional throughout your visit. Providing excellent customer service is something we take great pride in, and it is wonderful to know that this was reflected during your time with us. Your feedback is truly appreciated, and we look forward to welcoming you back to Porsche Centre Solihull in the future. Kind regards, The Porsche Centre Solihull Team
Friendly welcome and environment to…
Friendly welcome and environment to wait and generally prompt in dealing with you in person.
Could have done more to communicate better with me during the day - didn’t call as stated and i ended up chasing them.
2026年6月25日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Hi Rob, thanks for taking the time to share your feedback it's great to hear you found the environment welcoming and our team prompt when dealing with you in person. However, I sincerely apologise that we fell short on communication during the day; you should never have been left to chase us, and I will ensure this is addressed with the team. Kind Regards Karl Cinnamond Managing Director
My New Taycan GTS was collected on…
My New Taycan GTS was collected on Monday and Alisha and Martin greeted myself and the handover was done efficiently and professionally.
2026年6月22日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Dear Barry, Thank you for sharing your experience with us. We are delighted to hear that Alisha and Martin provided you with a professional and efficient handover of your new Taycan GTS. It’s wonderful to know that your collection went smoothly and that you felt well looked after. We hope you enjoy every moment behind the wheel of your new Porsche and look forward to welcoming you back to Porsche Centre Solihull in the future. Best wishes, The Porsche Centre Solihull Team
I recently purchased a 911 (992.1) GTS…
I recently purchased a 911 (992.1) GTS from Porsche Solihull and wanted to highlight the exceptional service I received.
Sam was outstanding from start to finish incredibly knowledgeable, personable and genuinely committed to helping. His proactive approach made all the difference; given the exceptionally high demand for this model, he ensured I was able to secure the vehicle by contacting me directly so I could reserve it in time. That level of attentiveness really stood out.
On the day of the sale, both Sam Jepson and Nick Sheldon were excellent. They took the time to clearly explain the financing options and worked diligently to achieve a fantastic price for my MINI. It was evident they went above and beyond, leveraging their extensive network within the group to secure the best possible deal.
The car itself was immaculately presented, and Sam took great care in walking me through its features, sharing practical tips tailored to how I’ll be using the car. His attention to detail and customer focus were first-class.
I wouldn’t hesitate to recommend Porsche Solihull and especially Sam for the outstanding, professional and thoroughly enjoyable experience.
2026年6月13日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Dear George, Thank you for your kind words and for sharing your experience with us. We are delighted to hear that Sam, Nick, and the team provided exceptional service throughout your purchase of the 911 GTS. It’s wonderful to know that their attentiveness, knowledge, and dedication made your experience enjoyable and seamless. We truly appreciate your recommendation and are thrilled that you are pleased with your new car. Wishing you many happy miles in your immaculate 911. Best regards, Porsche Centre Solihull
Exemplary, as always.
As always, a flawless experience with Porsche Centre Solihull. Everything carried out to exceed expectations with staff who always go the extra mile, and do it in a friendly, courteous and professional way. I can't recommend this business highly enough.
2026年6月4日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Hi Martin, Thank you so much for taking the time to share such wonderful feedback, it truly means a great deal to the entire team here at Porsche Centre Solihull. It is always a pleasure to hear that our colleagues are delivering the exceptional experience we strive for every day. I will ensure your kind words are passed on to the team. Kind Regards Karl Cinnamond Managing Director.
Ignoring My Concerns
Had a problem with my winter wheel swop over for my summer wheels.
I identified fresh damage to the wheels but they pointed to old marks and said it wasn’t their problem. I responded with photographs taken on the day the wheels were taken off. These showed old marks but not new ones and i asked them to look into it as i thought the fresh marks had been done while in their care. As of today i haven’t had a despise which has been over two weeks.
In my view ignoring this request is very poor customer relations protocol.
2026年4月30日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Dear Mr Dowling, We apologise for the experience you have described and understand your concerns regarding the wheel damage. At Porsche Centre Solihull, we strive to maintain high standards of customer service and regret that you feel your issue has not been addressed satisfactorily. We would like to invite you to contact our Head of Business, Karl Cinnamond, at karl.cinnamond@porschesolihull.co.uk to discuss your concerns further. Kind regards, Porsche Centre Solihull
Did exactly what was needed
Did exactly what was needed, prompt with great comms and did a fantastic job of the complimentary car clean.
2026年5月29日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Dear Phil, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that everything was completed promptly and that our communication met your expectations. It’s wonderful to know you appreciated the complimentary car clean as well. Your feedback is greatly valued and motivates our team to continue delivering excellent service. We look forward to welcoming you back to Porsche Centre Solihull in the future. Best regards, The Porsche Centre Solihull Team
The staff were very helpful and…
The staff were very helpful and courteous. I came in for my cars 1st MOT and in addition they resolved a rattle in the passenger door. I also renewed my warranty and break down services.
2026年5月15日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
"Good Afternoon Michael, Thank you for your feedback about Porsche Centre Solihull. if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director."
Sytner Group - Porsche Centre Solihull からの回答
"Good Afternoon Vladimir, I’m delighted to read your kind words about Anna & Pindi. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director."
Faultless customer service from test drive to delivery in 5 days !
Faultless customer service from test drive to delivery in 5 days !
Special mention for Sam Jepson our Sales Executive who was very knowledgeable and nothing was too much trouble.
2026年5月22日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Good Morning Andrew, I’m delighted to read your kind words about Sam Jepson. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director.
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