Very friendly and attentive throughout — they listened to exactly what we wanted, and gave us clear options along with detailed information to help us decide. They kept in touch with regular updates t... もっと見る
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Porsche Shirley is a very comfortable experience, from the initial booking in for the service, to arriving for an early a.m. appointment, with coffee being offered straight away, smiles from all sta... もっと見る
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From the time I made first contact with Sytner Solihul requesting details of a car right through to the delivery of my new Porsche they were brilliant. Their staff have tremendous knowledge of their p... もっと見る
企業が回答しました
My experiences of Porsche Solihull has always been poor. I would have thought by now customer care would have improved, but again it fell short. Porsche didn’t ring me to book in my car for a tr... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
40 Highlands Rd, B90 4GT, Solihull, 英国
- 01564 898024
4.5
優良
100件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very friendly and attentive throughout…
Very friendly and attentive throughout — they listened to exactly what we wanted, and gave us clear options along with detailed information to help us decide. They kept in touch with regular updates throughout the whole process, and the aftercare since picking the car up has been second to none.
2026年9月15日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Excellent Service from start to finish.
Excellent Service from start to finish.
Car was picked up, taken for service and returned in good time, staff pleasant and friendly
2026年9月14日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Dear Roy, Thank you ever so much for your kind words and fantastic 5-star review. We are delighted to hear that you found our service excellent from start to finish, and that the car collection and return process was convenient and timely. It’s wonderful to know that our team’s friendly and pleasant manner made a positive impression. Your feedback is greatly appreciated, and we look forward to welcoming you back to Porsche Centre Solihull in the future. Best wishes, The Team
The service I received was exceptional…
The service I received was exceptional from first enquiry to collecting the vehicle. Stephen dealt with throughout in an efficient and friendly manner and made the purchase a very enjoyable experience.
Archie was also very helpful in taking me through all the controls and features of the vehicle.
2026年9月10日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Dear Mr Jones, Thank you ever so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Stephen provided you with efficient and friendly service throughout your purchase, making it so enjoyable. It’s also wonderful to know that Archie was helpful in guiding you through the vehicle’s controls and features. Your feedback is greatly appreciated, and we hope you continue to enjoy your new Porsche for many miles to come. Warm regards, Porsche Centre Solihull
Looked after very well in both service…
Looked after very well in both service and sales
2026年9月9日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Dear Ray, Thank you ever so much for your kind words. We are delighted to hear that you felt well looked after during both your service and sales experiences at Porsche Centre Solihull. It is always our aim to provide the highest standard of care and attention, and it’s wonderful to know this was reflected in your visit. Your positive feedback is greatly appreciated and serves as a true encouragement to our entire team. We look forward to welcoming you back in the future. Best regards, Porsche Centre Solihull Team
Fantastic service
Fantastic service. Steve was so helpful and looked after me throughout the process. From selection to handover this dealership have been great. Would recommend.
2026年9月9日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Dear Clive, Thank you so much for your fantastic review. We’re delighted to hear that Steve provided such helpful and attentive support throughout your entire experience, from selection to handover. It’s wonderful to know you felt well looked after by the team here at Porsche Centre Solihull. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your positive experience and hope to welcome you back in the future. Best wishes, Porsche Centre Solihull
Service and understanding of customer…
Service and understanding of customer is fantastic
2026年8月17日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Good Morning Julie, I’m delighted to read your kind words about Porsche Centre Solihull. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director.
My wife had a light on and Maisie…
My wife had a light on and Maisie Griffiths, Straight away got it sorted.
Thanks you Maisie Griffiths and also to Maisie Bowkett.
Great service.
2026年9月7日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Maisie Griffiths and Maisie Bowkett were able to assist you promptly and provide excellent service. It’s always a pleasure to know our team has made a positive impact. Your feedback is truly appreciated, and we look forward to welcoming you and your wife back to Porsche Centre Solihull in the future. Thank you once again for choosing us.
Porsche Shirley is a very comfortable experience
Porsche Shirley is a very comfortable experience, from the initial booking in for the service, to arriving for an early a.m. appointment, with coffee being offered straight away, smiles from all staff, no stress.
Harry Wilson was looking after my car this time, he was very professional, knowledgeable and super helpful.
Thank you Harry!
2026年9月2日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Hi John, Thank you so much for taking the time to leave such a wonderful review. I'm delighted to hear that Harry and the rest of the team made your visit such a positive experience, and I'll be sure to pass your kind words on to him personally. We look forward to welcoming you back to Porsche Centre Solihull next time. Kind regards, Karl Cinnamond managing Director
Friendly & Knowledgeable
Very friendly, helpful & knowledgeable staff, namely Anna McMullen & Archie.
2026年8月28日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Dear David, Thank you very much for your kind words. We are delighted to hear that Anna McMullen and Archie provided such a friendly, helpful, and knowledgeable experience during your visit. It is always rewarding to know our team members have made a positive impression. Your feedback truly honours our commitment to excellent customer service. We look forward to welcoming you back to Porsche Centre Solihull in the future. Best wishes, The Porsche Centre Solihull Team
From the time I made first contact with…
From the time I made first contact with Sytner Solihul requesting details of a car right through to the delivery of my new Porsche they were brilliant. Their staff have tremendous knowledge of their products and were able to give great advice. Martin and Damien who I dealt with were fantastic and the whole transaction was handled by them very effeciently . If I could give them more than 5 stars I would, Thank you Sytner.
2026年9月1日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Dear Terry, Thank you ever so much for your kind words and fantastic review. We are delighted to hear that Martin and Damien provided such knowledgeable and efficient service throughout your experience with Sytner Solihull. It’s wonderful to know that your journey from initial contact to delivery was handled so smoothly. Your appreciation means a great deal to us, and we’re truly honoured to have exceeded your expectations. We hope you enjoy every moment with your new Porsche! Best wishes, The Porsche Centre Solihull Team
GTS Service
From start to finish the service was completed on time Porsche staff were
Efficient and polite explaining fully the work carried out.
2026年8月27日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Dear Paul, Thank you very much for your kind words and positive feedback. We are delighted to hear that your experience at Porsche Centre Solihull was smooth and efficient from start to finish. It is wonderful to know our team were polite and took the time to fully explain the work carried out, as we always aim to provide clear communication. Your satisfaction is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Porsche Centre Solihull Team
Louise from the service department was…
Louise from the service department was a gem to speak to she was really helpful an excellent to deal with.
2026年8月26日
自発的なレビュー
Outstanding service by Maisie B
Absolutely outstanding service & experience provided by Maisie Bowkett.
From start to finish, they have been nothing but exceptional.
My car was booked in for an interim service however, the day before my tyre had blown out. Jack and Maisie facilitated and helped with me getting the car towed in a day early.
Upon arriving, Maisie quickly handled my concerns and provided me with a loan car to drive despite being a day early, and despite being pushed for cars that day, she was able to make it work for me which i was highly impressed with.
Communication was exceptional from day 1, receiving regular updates and calls to inform me what was happening.
Unfortunately I couldn't collect my car the evening it was ready, and only could the next morning. Due to my current car being now booked for other use, they sent a driver with a lovely loan car to my house for the additional day.
Upon arriving to conclude, i was met with a warm welcome and left feeling extremely happy with the service.
HUGE Thank you to Masie Bowkett. She is a truly exceptional service manager and went way way beyond for me.
Very happy to be looking at purchasing my new car through Porsche Solihull in the not to distant future.
Fantastic Experience!
2026年8月25日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Thank you, Ell, for your wonderful feedback. We are delighted to hear that Maisie and the team provided you with such exceptional service, especially under challenging circumstances. It’s fantastic that you felt supported throughout and appreciated the loan car arrangements and communication. Your kind words mean a great deal to us. We look forward to welcoming you back to Porsche Centre Solihull when you’re ready to explore your new car. Wishing you many happy miles ahead!
Great service from all involved
Great service from all involved, quick and efficient sales process. Thanks to Josh and Nick.
2026年8月22日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Hi Nathan, Thank you so much for taking the time to share your feedback it's great to hear you had a quick and efficient experience with us. I'll be sure to pass your kind words on to Josh and Nick, who will be delighted to hear them. We look forward to welcoming you back to Porsche Centre Solihull in the future. Kind Regards, Karl Cinnamond Managing Director Porsche Centre Solihull
Work undertaken was excellent
Work undertaken was excellent, however following a few phone calls to my point of contact explaining that I had to have the car by a certain time. When I arrived to collect the car as arranged I was left unattended. When I enquired what was happening my point of contact had gone for his lunch, I explained my situation and another person came along who I paid and gave me my paperwork. When I went to start the car a software error appeared, therefore I went back into the showroom to ask why, at that point my point of contact had finished his lunch and then started to explain why, however by this point I was over an hour late and had to leave. My disappointment is that I was allowed to leave without an explanation of why I was getting an error message. Not a great experience.
2026年8月19日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Thank you for taking the time to share your feedback. I’m sorry to hear that your experience did not meet the level of service we aim to provide. We take comments like this seriously, and we would welcome the opportunity to understand what happened and see how we can put things right. Please contact our team directly with your details so we can look into this further and discuss your experience with you. We appreciate your feedback and the opportunity to improve.
Harry Wilson was excellent
Harry Wilson was excellent. Very helpful. I shall be booking a service with sytner next.
2026年8月15日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Dear Mark, Thank you very much for your kind words about Harry Wilson. We are delighted to hear that he was able to assist you so effectively and make your experience a positive one. It means a great deal to us to receive such feedback. We look forward to welcoming you back for your next service with Sytner and hope to continue providing the excellent customer care you experienced. Best regards, Porsche Centre Solihull Team
Very friendly kept us informed all done…
Very friendly kept us informed all done within times they said
2026年8月12日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Dear Chris, Thank you very much for your fantastic review. We’re delighted to hear that you found our team friendly and appreciated being kept informed throughout the process. It’s wonderful to know we were able to complete everything within the times we promised. We truly value your kind words and are honoured to have had the opportunity to assist you. We look forward to welcoming you back to Porsche Centre Solihull in the future. Best wishes, The Porsche Centre Solihull Team
The dealership is getting better and…
The dealership is getting better and better; management and the sales team know their product and obviously love the job. Very impressed with the progress with Pindi as the new sales manager- really good dealership, highly recommend.
2026年7月31日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Thank you very much for your kind words, Sonul. We are delighted to hear that you’ve noticed the positive progress at Porsche Centre Solihull, especially with Pindi leading the sales team. It’s wonderful to know our passion for the brand and commitment to excellent service shines through. Your recommendation means a great deal to us. We look forward to continuing to provide you with outstanding experiences and supporting your love of Porsche in the future. Thanks once again for your support.
Superb customer service
Superb customer service
Way above its nearest competitor in Sutton Coldfield
2026年8月6日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Good Afternoon Jay, I’m delighted to read your kind words about Porsche Solihull. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Malcolm Botta, General Sales Manager.
The staff were extremely friendly and…
The staff were extremely friendly and helpful, especially Anna Mcmullen. She was very attentive and thorough with her follow up.
2026年7月31日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Good Morning David, I’m delighted to read your kind words about Anna and Porsche Centre Solihull. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Malcolm Botta, General Sales Manager.
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