From start to finish the service was completed on time Porsche staff were Efficient and polite explaining fully the work carried out.
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レビュアーのコメントを見てみましょう
Work undertaken was excellent, however following a few phone calls to my point of contact explaining that I had to have the car by a certain time. When I arrived to collect the car as arranged I was l... もっと見る
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Absolutely outstanding service & experience provided by Maisie Bowkett. From start to finish, they have been nothing but exceptional. My car was booked in for an interim service ho... もっと見る
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Sam Jepson was incredible throughout the whole transaction / experience. Following on from my shocking previous experience with Porsche, Sam made the purchasing of my new car seamless. He made me and... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
40 Highlands Rd, B90 4GT, Solihull, 英国
- 01564 898024
4.4
優良
90件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A fast and speedy response to my…
A fast and speedy response to my initial enquiry. Helpful and knowledgeable staff made the buying experience a real pleasure. Nothing appeared to be too much trouble. Will return again in the future.
2026年6月26日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Dear Jonathan, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our team provided a fast and efficient response, and that you found the staff both helpful and knowledgeable. It’s wonderful to know that your buying experience was a real pleasure and that nothing was too much trouble. We very much look forward to welcoming you back to Porsche Centre Solihull in the future. Best regards, The Porsche Centre Solihull Team
All the staff were so polite and very…
All the staff were so polite and very professional throughout the process. Excellent customer service!
2026年6月27日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Dear Harish, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our team polite and professional throughout your visit. Providing excellent customer service is something we take great pride in, and it is wonderful to know that this was reflected during your time with us. Your feedback is truly appreciated, and we look forward to welcoming you back to Porsche Centre Solihull in the future. Kind regards, The Porsche Centre Solihull Team
Friendly welcome and environment to…
Friendly welcome and environment to wait and generally prompt in dealing with you in person.
Could have done more to communicate better with me during the day - didn’t call as stated and i ended up chasing them.
2026年6月25日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Hi Rob, thanks for taking the time to share your feedback it's great to hear you found the environment welcoming and our team prompt when dealing with you in person. However, I sincerely apologise that we fell short on communication during the day; you should never have been left to chase us, and I will ensure this is addressed with the team. Kind Regards Karl Cinnamond Managing Director
My New Taycan GTS was collected on…
My New Taycan GTS was collected on Monday and Alisha and Martin greeted myself and the handover was done efficiently and professionally.
2026年6月22日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Dear Barry, Thank you for sharing your experience with us. We are delighted to hear that Alisha and Martin provided you with a professional and efficient handover of your new Taycan GTS. It’s wonderful to know that your collection went smoothly and that you felt well looked after. We hope you enjoy every moment behind the wheel of your new Porsche and look forward to welcoming you back to Porsche Centre Solihull in the future. Best wishes, The Porsche Centre Solihull Team
I recently purchased a 911 (992.1) GTS…
I recently purchased a 911 (992.1) GTS from Porsche Solihull and wanted to highlight the exceptional service I received.
Sam was outstanding from start to finish incredibly knowledgeable, personable and genuinely committed to helping. His proactive approach made all the difference; given the exceptionally high demand for this model, he ensured I was able to secure the vehicle by contacting me directly so I could reserve it in time. That level of attentiveness really stood out.
On the day of the sale, both Sam Jepson and Nick Sheldon were excellent. They took the time to clearly explain the financing options and worked diligently to achieve a fantastic price for my MINI. It was evident they went above and beyond, leveraging their extensive network within the group to secure the best possible deal.
The car itself was immaculately presented, and Sam took great care in walking me through its features, sharing practical tips tailored to how I’ll be using the car. His attention to detail and customer focus were first-class.
I wouldn’t hesitate to recommend Porsche Solihull and especially Sam for the outstanding, professional and thoroughly enjoyable experience.
2026年6月13日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Dear George, Thank you for your kind words and for sharing your experience with us. We are delighted to hear that Sam, Nick, and the team provided exceptional service throughout your purchase of the 911 GTS. It’s wonderful to know that their attentiveness, knowledge, and dedication made your experience enjoyable and seamless. We truly appreciate your recommendation and are thrilled that you are pleased with your new car. Wishing you many happy miles in your immaculate 911. Best regards, Porsche Centre Solihull
Exemplary, as always.
As always, a flawless experience with Porsche Centre Solihull. Everything carried out to exceed expectations with staff who always go the extra mile, and do it in a friendly, courteous and professional way. I can't recommend this business highly enough.
2026年6月4日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Hi Martin, Thank you so much for taking the time to share such wonderful feedback, it truly means a great deal to the entire team here at Porsche Centre Solihull. It is always a pleasure to hear that our colleagues are delivering the exceptional experience we strive for every day. I will ensure your kind words are passed on to the team. Kind Regards Karl Cinnamond Managing Director.
Ignoring My Concerns
Had a problem with my winter wheel swop over for my summer wheels.
I identified fresh damage to the wheels but they pointed to old marks and said it wasn’t their problem. I responded with photographs taken on the day the wheels were taken off. These showed old marks but not new ones and i asked them to look into it as i thought the fresh marks had been done while in their care. As of today i haven’t had a despise which has been over two weeks.
In my view ignoring this request is very poor customer relations protocol.
2026年4月30日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Dear Mr Dowling, We apologise for the experience you have described and understand your concerns regarding the wheel damage. At Porsche Centre Solihull, we strive to maintain high standards of customer service and regret that you feel your issue has not been addressed satisfactorily. We would like to invite you to contact our Head of Business, Karl Cinnamond, at karl.cinnamond@porschesolihull.co.uk to discuss your concerns further. Kind regards, Porsche Centre Solihull
Did exactly what was needed
Did exactly what was needed, prompt with great comms and did a fantastic job of the complimentary car clean.
2026年5月29日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Dear Phil, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that everything was completed promptly and that our communication met your expectations. It’s wonderful to know you appreciated the complimentary car clean as well. Your feedback is greatly valued and motivates our team to continue delivering excellent service. We look forward to welcoming you back to Porsche Centre Solihull in the future. Best regards, The Porsche Centre Solihull Team
The staff were very helpful and…
The staff were very helpful and courteous. I came in for my cars 1st MOT and in addition they resolved a rattle in the passenger door. I also renewed my warranty and break down services.
2026年5月15日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
"Good Afternoon Michael, Thank you for your feedback about Porsche Centre Solihull. if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director."
Sytner Group - Porsche Centre Solihull からの回答
"Good Afternoon Vladimir, I’m delighted to read your kind words about Anna & Pindi. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director."
Faultless customer service from test drive to delivery in 5 days !
Faultless customer service from test drive to delivery in 5 days !
Special mention for Sam Jepson our Sales Executive who was very knowledgeable and nothing was too much trouble.
2026年5月22日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Good Morning Andrew, I’m delighted to read your kind words about Sam Jepson. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director.
Hannah listened to my needs
Hannah listened to my needs, was able to identify a suitable car at the right price
2026年5月20日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Good Morning, I’m delighted to read your kind words about Hannah. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director.
Sytner Group - Porsche Centre Solihull からの回答
Good Morning Victoria, I’m delighted to read your kind words about your experience at Porsche Centre Solihull. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director.
Firstly Maisie Griffiths super helpful…
Firstly Maisie Griffiths super helpful and a credit to the business!
Only downside for me was a quote for a water pump replacement which wasn’t required .. fifteen hours at almost £4500 .. the water pump was replaced a few years back under warranty. The staining on components was from the previous leaks .. from original water pump. It takes six hours to replace a water pump on this car and the part costs £300 ..
£4500.00 is way over the top . Maybe it’s time for porsche to offer a fixed price repair ??? I respect the brand the only aspect which will drive me away from it is the dealership maintenance costs it’s the “ PORSCHE TAX “! hopefully something to take on board .
2026年5月15日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Dear Paul, thank you for your kind words about Maisie Griffiths; we’re delighted she provided excellent service. We appreciate your honest feedback regarding the water pump quote and understand your concerns about maintenance costs. Your comments about fixed price repairs are noted and valued. We hope to continue providing you with the quality and care you expect from the brand.
Very well looked after by Service Team…
Very well looked after by Service Team at Porsche Solihull. An unusual problem with the battery on my Macan EV was sorted in consultation with Porsche GB. I particularly valued that the team worked to get my car sorted in time for an annual road trip that I had been planning for quite some time, for being kept updated regularly on progress, and for sorting me a replacement car. Special thanks to Ellie and Steve for getting this sorted.
2026年5月13日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Thank you, Neil, for your kind words. We’re delighted Ellie, Steve, and the team could resolve the battery issue promptly and keep you updated throughout. It’s wonderful to hear we helped ensure your annual road trip went ahead smoothly. We truly appreciate your continued trust in Porsche Centre Solihull.
Alisha was brilliant
Alisha was brilliant — very professional, helpful and made the whole experience purchasing my Porsche smooth and enjoyable. Thank you!
2026年5月15日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Dear Mr Ryan, Thank you very much for your kind words. We are delighted to hear that Alisha provided you with a professional and helpful service, making your Porsche purchase smooth and enjoyable. It is always our aim to ensure every customer has a positive experience, and your feedback is truly appreciated. We hope you continue to enjoy your new Porsche and look forward to welcoming you back to Porsche Centre Solihull in the future. Best wishes, The Porsche Centre Solihull Team
The service was good as always
The service was good as always. My only gripe is that the courtesy car, a Macan was absolutely filthy. Inside and out.
2026年5月15日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Thank you for your feedback. We are pleased to hear you found the service good, but apologise sincerely for the condition of the courtesy car. This is certainly not the standard we aim to provide and we appreciate you bringing it to our attention.
I found your people to be very helpful…
I found your people to be very helpful and honest, making sure that maximum customer satisfaction has been achieved
2026年4月24日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
"Good Afternoon Ruggy, I’m delighted to read your kind words about our team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director"
Very prompt service,great reception…
Very prompt service,great reception area and all staff very polite
2026年4月17日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Dear Sean, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our service prompt and appreciated the reception area. It is wonderful to know that our team’s politeness made a positive impression. Your feedback is greatly valued and serves as a great encouragement to all of us here at Porsche Centre Solihull. We look forward to welcoming you back in the future. Kind regards, Porsche Centre Solihull Team
Amazing throughout!
The whole team were amazing throughout the experience. Enjoyable negotiation period, handover day was wonderful and Josh made everything very special.
2026年4月18日
自発的なレビュー
Sytner Group - Porsche Centre Solihull からの回答
Thank you, Chris, for your kind words. We’re delighted you enjoyed the negotiation and handover, and that Josh made your experience truly special. - Team Solihull
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