It has been an absolute pleasure dealing with Ashleigh (from Sytner Audi Reading), in getting my car repaired earlier this month. She understood my urgency and was very clear with communications and... もっと見る
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レビュアーのコメントを見てみましょう
We had a great experience buying our Audi Q6 etron from Sytner Group - Reading Audi. Usman looked after us from start to finish and we are very happy with the vehicle.
My car the Q8 has been having issues with 360 cameras. It sometimes comes on and the off. But since it was fixed I haven’t experienced any problems. The customer service had always been excellent. The... もっと見る
企業が回答しました
We sold a car via Motorway. Sytner Audi Reading made the winning bid. When the dealer came to look at it he claimed not to know about some damage that we had declared and then claimed to find some r... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Worton Drive, RG2 0TG, Reading, 英国
- 0118 975 4900
4.2
ほぼ満足
705件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
First time owning an Audi
The purchase was very easy and everything was sorted before I even visited the showroom. Having never owned an Audi before Matt was very helpful taking the time to show me how everything worked before I left. Even a week later when I had a question Matt took the time to call me back with the answer. Cannot fault Reading Audi at all and would use them again, Many thanks.
2025年9月25日
Sytner Group - Reading Audi からの回答
Thank you for your kind words, Mr. Pugh. We are delighted to hear that your experience at Reading Audi was a positive one. Our team takes great pride in providing exceptional service to our customers, and we are glad that Matt was able to assist you with your purchase. We appreciate your trust in us and we look forward to welcoming you back in the future. Thank you for choosing Reading Audi.
Taken care of by Service Advisor Daniel…
Taken care of by Service Advisor Daniel Piredda, and he was very informative and precise throughout the Service and repair on our car.
2025年9月20日
Sytner Group - Reading Audi からの回答
Thank you for your kind words, Andrew. We are delighted to hear that you had a positive experience with our Service Advisor, Daniel Piredda. It is our aim to provide informative and precise service to all our customers, and we are glad to hear that this was reflected in your recent visit. We appreciate your trust in us and we look forward to continuing to provide you with excellent service in the future. Thank you for choosing Reading Audi.
Audi in Reading
I recently visited the Audi dealership and had a fantastic experience. The service was efficient and quick, and the staff were very friendly and welcoming. In particular, the receptionist Silvia was warm and hospitable. The overall experience was excellent and I would highly recommend this Audi dealership.
2025年8月15日
自発的なレビュー
Sytner Group - Reading Audi からの回答
Thank you for your glowing review, Bibiana B! We are delighted to hear that you had a fantastic experience at our Audi dealership. Our team takes great pride in providing efficient and friendly service to all our customers. We are especially pleased to hear that Silvia, our receptionist, made you feel welcome and at home. We strive to create a welcoming and hospitable environment for all our visitors. Thank you for recommending us, and we look forward to welcoming you back in the future.
The warmth as soon as you enter the premises
Hi, to who it may concern, I came to Audi in Reading today, for a service and A Health check, and was greeted in the in the fast track area, by a lovely Young lady, didn't quite get her name, unfortunately, but what a credit to Aldi's fantastic lady very knowledgeable, and then I went through to reception and l was met by a lovely lady called Silvia Aguilar, again, very knowledgeable, very happy go lucky lady what a pleasure,she made sure that I was ok all day, and made sure, I didn't want for anything throughout the day,when other customers came in, She treated them exactly the same, and always smiling definitely picked the right person for the job. the experience that I've had in Audi in Reading, was excellent, thank you.
2025年8月7日
自発的なレビュー
Sytner Group - Reading Audi からの回答
Dear Mr. Paten, Thank you for taking the time to leave such a glowing review for Reading Audi. We are delighted to hear that you had an excellent experience during your recent visit for a service and health check. We are especially pleased to hear that our staff, particularly the young lady in the fast track area and Silvia Aguilar at reception, made such a positive impression on you. We take great pride in our knowledgeable and friendly team, and we are glad that they were able to make your day a pleasant one. Thank you for choosing Reading Audi, and we look forward to welcoming you back in the future. Best regards, The Reading Audi Team
Michael came to do a software upgrade…
Michael came to do a software upgrade to my car at home no need to go to the garage, excellent service, highly recommend
2025年8月1日
自発的なレビュー
Sytner Group - Reading Audi からの回答
Thank you for taking the time to leave such a positive review, Tracey! We are delighted to hear that you had a great experience with our technician, Michael. Our team at Reading Audi takes pride in providing convenient and efficient services for our customers. We are glad that you were able to have your software upgrade done in the comfort of your own home. We appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing Reading Audi.
Sytner Group - Reading Audi からの回答
Thank you for your kind words, xxxxxxxxx! We are delighted to hear that you had an amazing experience at Reading Audi. Our staff, especially Emma P, takes great pride in providing exceptional service to our customers. We are glad that their efforts did not go unnoticed. We strive to maintain high standards and it is an honour to receive such positive feedback. We hope to see you again soon at Reading Audi. Thank you for choosing us!
Great service by Michael
Michael was top class from being on time, prepped and communication was superb.
Friendly, no fuss and did the work quickly with no issues at all!
2025年6月19日
自発的なレビュー
Sytner Group - Reading Audi からの回答
Thank you for your kind words Mr Taylor. We are delighted to hear that Michael provided you with excellent service during your visit to Reading Audi. Our team takes great pride in being punctual, well-prepared, and excellent communicators. We are glad that Michael's friendly and efficient approach made your experience hassle-free. We appreciate your recognition of his hard work and dedication. We hope to continue providing you with exceptional service in the future. Thank you for choosing Reading Audi.
Received a £55k Audi Q8
Received a £55k Audi Q8, in poor condition. Split in side wall of front tyre, scratched bumper, side door and numerous scuffs around vehicle. Door plates corroded and alloys poorly reconditioned, spray paint drip marks. No punture repair kit. Very disappointed, especially when it’s come from an Audi dealer. What’s more frustrating is when Audi staff try and fob you off with wear and tear, a split in the side wall of the tyre!!. Very apparent they were more bothered about the sale of the vehicle rather than the customer experience!
2025年6月17日
Sytner Group - Reading Audi からの回答
Dear Mr Hanson - Thank you for taking the time to share your experience with us. We are truly sorry to hear that your recent purchase of an Audi Q8 did not meet your expectations. We would like to apologise for any inconvenience caused by the condition of the vehicle upon delivery. We take great pride in providing our customers with high-quality vehicles and it is disappointing to hear that this was not reflected in your purchase. We would like to assure you that we have taken your feedback seriously and will be addressing these issues with our team. We would like to invite you to contact our Head of Business, Michele Williams, at michelewilliams@sytner.co.uk to discuss your concerns further. We value your feedback and hope to have the opportunity to make things right. Thank you for bringing this to our attention. Sincerely, Reading Audi Team
Mobile technician
Reading sent a mobile technician to do a recall on our car. This was so much more convenient and very quick.
2025年6月13日
自発的なレビュー
Sytner Group - Reading Audi からの回答
Thank you for your glowing 5-star review, Matt Harris! We are delighted to hear that our mobile technician was able to provide you with a convenient and efficient service for your car's recall. We understand the importance of our customers' time and are pleased to have been able to accommodate your needs. We strive to provide top-notch service and are honoured to have earned your satisfaction. Thank you for choosing Reading Audi. We look forward to serving you again in the future.
This is the second time I’ve seen…
This is the second time I’ve seen Michael for a mobile tech home visit. He’s just amazing, always on time, polite and v helpful ☺️Having a home visit is invaluable, for such a short job, this saved me driving a 2 hour round trip & the hassle of waiting for it to be completed in the workshop at Audi. Thank you again!
2025年6月13日
自発的なレビュー
Sytner Group - Reading Audi からの回答
Thank you for taking the time to leave such a positive review, Claire. We are delighted to hear that you have had a great experience with our mobile tech home visit service. Our team takes pride in providing efficient and convenient solutions for our customers. We are glad that Michael was able to assist you with your vehicle needs and that you found our home visit service to be valuable. We appreciate your continued support and look forward to serving you again in the future.
Scammers
DO NOT BUY A CAR FROM THESE PEOPLE!!!
Had a car for a few months, the car completely broke down on me. New clutch required because there was grease on the clutch plate!!! Likely from an internal leak. Nothing was done, I was ignored for months and no one wanted to help. Fobbed off constantly made to feel stupid, possibly because I am a woman as tone had completely changed when speaking with other people. Paid £100s to get the car fixed. Failed its first MOT due to a faulty C02 censor fitted but not mentioned when sold the car??? Car is only 6 years old now- 4 when I bought it and had nothing but problems the last 2 years. Biggest waste of money and stress.
2025年6月2日
自発的なレビュー
Sytner Group - Reading Audi からの回答
Dear Katie, We are sorry to hear about your negative experience with our dealership. We would like to apologise for any inconvenience caused and assure you that we take all customer feedback seriously. We pride ourselves on providing quality cars and excellent customer service, and we are disappointed to hear that we did not meet your expectations. We would like to invite you to contact our Head of Business, Michele Williams, at michelewilliams@sytner.co.uk, to discuss your concerns further. We value your feedback and would like the opportunity to address any issues you may have had. We hope to hear from you soon. Thank you for bringing this to our attention. Sincerely, Reading Audi Team
We had a visit from mobile technician…
We had a visit from mobile technician Michael to deal with a recall on our car. Michael turned up early, was very friendly and helpful and sorted the issue for us in a timely manner. We couldn’t have asked for a better service/ experience and it was so helpful having the option of the mobile technician. Thank you Michael!
2025年5月22日
自発的なレビュー
Sytner Group - Reading Audi からの回答
Thank you for your kind words Sarah C. We are delighted to hear that our mobile technician, Michael, provided you with a friendly and efficient service during your recent visit for a recall. We are committed to providing our customers with the best experience possible and we are glad that Michael was able to assist you. We appreciate your support and we hope to see you again in the future. Thank you for choosing Reading Audi.
Michael was amazing
Michael was amazing, came out to me really quickly, which meant I didn't have to take time off work to travel into Reading. This is exactly the type of service that will make me want to stick with Audi
2025年5月22日
自発的なレビュー
Sytner Group - Reading Audi からの回答
Thank you for your kind words, Laura. We are delighted to hear that Michael provided you with exceptional service and was able to accommodate your needs efficiently. Our team at Reading Audi takes great pride in delivering top-notch customer service and we are thrilled that it has made a positive impact on your experience with us. We appreciate your loyalty and look forward to continuing to provide you with the best service possible. Thank you for choosing Audi.
Mobile diagnostic technician
The mobile diagnostics on my car were efficient and the fix also so. Michael couldn't have been more helpful. It got my car fixed quicker than waiting for an appointment to visit the service centre which given we had an engine warning light on was important to us
2025年5月19日
自発的なレビュー
Sytner Group - Reading Audi からの回答
Thank you for your positive review, Wilkinson. We are delighted to hear that our mobile diagnostics service was efficient and that Michael was able to assist you with fixing your car. We understand the importance of getting your car fixed quickly, especially when there is an engine warning light. We are glad that we were able to provide a convenient solution for you. Thank you for choosing Reading Audi and we hope to see you again in the future.
I would avoid this incompetent team at all costs
This company have had my E-Tron for the past 6 months. The vehicle is still not fixed and I have had to pay and have it transferred to another garage. I have had to pay several thousand pounds before they would release my car. The technicians appear unable to work in a logical manner. Customer care is non existent. I would give a minus rating if this was an option.
2025年5月19日
自発的なレビュー
Sytner Group - Reading Audi からの回答
We are sorry to hear about your negative experience with our dealership. We take customer satisfaction very seriously and we apologise for any inconvenience caused during the repair of your E-Tron. We would like to assure you that our technicians are highly trained and we are disappointed to hear that they were unable to resolve the issue in a timely manner. We would like to invite you to contact our Head of Aftersales Garethdinmond@Sytner.co.uk to discuss this matter further. We value your feedback and we will take steps to improve our customer care. Thank you for bringing this to our attention.
Michael from mobile unit came and fixed…
Michael from mobile unit came and fixed an issue with my Q4. Very good service!
2025年5月9日
自発的なレビュー
Sytner Group - Reading Audi からの回答
Thank you for taking the time to leave us a 5 star review BL. We are delighted to hear that Michael from our mobile unit was able to provide you with excellent service and resolve the issue with your Q4. Our team takes great pride in delivering top-notch customer service and we are glad that we were able to meet your expectations. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Reading Audi.
Michael was great
Michael was great, manages my expectations throughout the whole process. Great service thank you
2025年5月2日
自発的なレビュー
Sytner Group - Reading Audi からの回答
Thank you for your kind words, Mrs Nada Irani. We are delighted to hear that Michael provided you with great service and managed your expectations throughout the process. Our team at Reading Audi takes pride in delivering exceptional customer experiences and we are glad to know that we met your expectations. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Reading Audi.
Michael from Reading Audi is absolutely…
Michael from Reading Audi is absolutely the best.. done both of my Audi AllRoad cars, efficient and courteous. 10 Stars
2025年5月2日
自発的なレビュー
Sytner Group - Reading Audi からの回答
Thank you for your glowing review, James. We are delighted to hear that Michael from Reading Audi provided you with exceptional service for both of your Audi AllRoad cars. Our team takes great pride in being efficient and courteous, and it is an honour to receive 10 stars from you. We will be sure to pass along your kind words to Michael and the rest of our team. Thank you for choosing Reading Audi and we look forward to serving you again in the future.
Very good service this morning from…
Very good service this morning from Michael, mobile mechanic. Very helpful. Thankyou
2025年5月2日
自発的なレビュー
Sytner Group - Reading Audi からの回答
Thank you for your kind words Clare. We are delighted to hear that you had a positive experience with our mobile mechanic, Michael. It is our pleasure to provide helpful and efficient service to our customers. We appreciate your feedback and will continue to strive for excellence in our services. Thank you for choosing Reading Audi. We look forward to serving you again in the future. Reading Audi
Michael the mobile technician was…
Michael the mobile technician was prompt & preformed a software update at my home which was convenient & time saving, also meant quick appointment date as no need to wait for a courtesy car to be available on same day as service. Thanks Micheal for being helpful and answering my questions about the car & for going above & beyond by fixing the rear windscreen washer on the spot👏🏻😁
2025年4月9日
自発的なレビュー
Sytner Group - Reading Audi からの回答
Thank you for your kind words, Tara. We are delighted to hear that our mobile technician, Michael, provided you with a prompt and convenient service. We are glad that you found the software update and the added convenience of having it done at your home to be time-saving. It is our pleasure to go above and beyond for our customers, and we are happy to hear that Michael was able to assist you with your questions and fix the rear windscreen washer. Thank you for choosing Reading Audi.
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