Visited Mini in High Wycombe with an internal cover on mini convertible roof fallen off. Kevin from service came and had a look and explained part was broken (edge tabs). Said he’d have a look at i... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was made to feel very welcome by Ashley from the moment we walked into the showroom. There was absolutely no pressure, just clear, concise information from someone who clearly knew her product. Ashl... もっと見る
企業が回答しました
I would like to buy a new (to me) Mini. I arranged a test drive with a salesperson, arrived at the appointed time but had to wait 40 minutes before he was ready. He was highly apologetic, friendly a... もっと見る
企業が回答しました
Excellent dealer , made whole process of buying my JCW convertible easy , even when i changed the spec after initial order placed , Special thanks to Liam and Izzy Hand over process felt safe given... もっと見る
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
575-647 London Road, HP11 1EZ, High Wycombe, 英国
- 01494 455200
4.5
優良
277件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sold my Mini
Contacted sytner to sell my 2 yr old JCW. Chris Buss, their buyer, visited my house the following day and a value was agreed easily. He let me use the car for another 10 days, then collected it today, no problems.
2025年2月21日
自発的なレビュー
Sytner Group - Sytner High Wycombe MINI からの回答
Thank you for taking the time to share your positive experience with Sytner High Wycombe MINI, Andrew. We are delighted to hear that our buyer, Chris Buss, provided you with excellent service and made the process of selling your JCW easy and hassle-free. It is our priority to ensure our customers are satisfied with their experience, and we are glad that you were able to use your car for an additional 10 days before it was collected. Thank you for choosing Sytner High Wycombe MINI. We hope to see you again in the future.
Seamless Process!
It was an absolute pleasure to deal with Chris Buss, who provided a seamless process when purchasing back my Mini. Chris kept me updated throughout the process, with specific timelines always adhered to and with funds being paid into my account on date of collection, exactly as Chris had advised. He made the entire transaction very easy. All in all an excellent example of great customer service!
2024年10月7日
自発的なレビュー
Sytner Group - Sytner High Wycombe MINI からの回答
Thank you for your glowing review, Nichola. We are delighted to hear that Chris Buss provided you with exceptional customer service during your recent dealings with Sytner High Wycombe MINI. We take great pride in our team's ability to make the car buying process seamless and hassle-free for our customers. It's wonderful to know that Chris kept you well-informed and ensured that everything went according to plan. We appreciate your kind words and look forward to serving you again in the future.
Excellent communications
Excellent communications. Helpful and friendly staff. Lovely inviting showroom. All options clearly explained when choosing your car. No pressure
2024年7月31日
Sytner Group - Sytner High Wycombe MINI からの回答
Thank you for your kind words Ailsa. We are delighted to hear that you had a positive experience at Sytner High Wycombe MINI. Our team takes great pride in providing excellent communication and a friendly atmosphere for our customers. We are glad that you found our showroom inviting and that our staff was able to clearly explain all options for your car. We appreciate your feedback and hope to see you again in the future.
Ashley was fantastic
Ashley was fantastic, really welcoming and friendly, and has a great knowledge of Mini, both old and new.
2024年7月2日
Sytner Group - Sytner High Wycombe MINI からの回答
Thank you for your kind words Mark. We are delighted to hear that you had a great experience with Ashley at Sytner High Wycombe MINI. Our team takes pride in providing excellent customer service and we are glad that Ashley's knowledge and friendliness made a positive impact on your visit. We appreciate your support and look forward to seeing you again in the future. Drive safe! Warm regards, Gareth Bowen - Head of Business
Excellent customer service
Excellent customer service. Responsive and professional from initial on line enquiry through to showroom visit, test drives, trade-in of old car.
Offered various add on products for protection of vehicle and on- going bodywork repairs without being pushy.
2024年5月31日
Sytner Group - Sytner High Wycombe MINI からの回答
Thank you for your kind words Mrs Gathani. We are delighted to hear that you had a great experience with us at Sytner High Wycombe MINI. We strive to provide the best customer service and are pleased that we were able to meet your expectations. We understand that purchasing a car is a big decision and we are glad that we were able to provide you with the information and advice you needed to make the right choice. We look forward to seeing you again soon. Kind regards, Gareth Bowen - Head of Business
Brilliant service
Ashley was extremely professional throughout the whole sales process and did everything she could to secure the best car for my needs. She checked in with me the following day to answer any queries and I felt valued and well looked after.
2024年4月15日
Sytner Group - Sytner High Wycombe MINI からの回答
Thank you for your kind words Sylvia. We are delighted to hear that Ashley was able to provide you with the best car for your needs and that you felt valued and well looked after. We strive to ensure that all of our customers have the best experience possible and it is great to hear that we have achieved this with you. We hope to see you again soon and thank you for choosing Sytner High Wycombe MINI. Kind regards, Gareth Bowen - Head of Business
Great customer service.
Great customer service from the team to ensure that we got the mini we wanted. Would definitely recommend visiting Sytner High Wycombe
2024年4月1日
Sytner Group - Sytner High Wycombe MINI からの回答
Thank you for your kind words Natasha. We are delighted to hear that you had a great experience with us at Sytner High Wycombe MINI. Our team is committed to providing the best customer service and ensuring that our customers get the car they want. We are glad that you would recommend us to others. We look forward to seeing you again soon. Warm regards, Gareth Bowen - Head of Business
Both Izzy and James were amazing…
Both Izzy and James were amazing through the whole process of purchase to delivery and I love my new car (new Countryman)
2024年2月29日
Sytner Group - Sytner High Wycombe MINI からの回答
Thank you for your kind words Roo. We are delighted to hear that you had a great experience with Izzy and James. We are so pleased that you are happy with your new MINI Countryman. We strive to provide the best customer service and we are glad that we have achieved this with you. We hope you enjoy your new car and we look forward to seeing you again soon. Thank you for choosing Sytner High Wycombe MINI. Warm regards, Gareth Bowen - Head of Business
Terrible Mechanics
My car wouldn't start, error message was 'depress clutch'. AA said the issue was the clutch sensor switch. Took it to Sytner High Wycombe who said the issue was the starter motor. Charged me £1200 and when I went to collect the car it still wouldn't start, still showing the error message of 'depress clutch'. I was then asked to approve £1500 of investigation work so they could find the error. I refused. I had to pay the £1200 to get my car back. Terrible experience!
2024年2月20日
自発的なレビュー
I was looking for a second hand mini
I was looking for a second hand mini, had Zubin not approached me I would have walked out the shop with nothing, he showed me the new mini and then we started the process to buy it, Zubin has a lovely approachable friendly personality and along with Ian they both made the experience very easy for me.
2024年1月30日
Sytner Group - Sytner High Wycombe MINI からの回答
Thank you for your kind words about Zubin and Ian. We are delighted to hear that they made the process of buying your new MINI so easy. At Sytner High Wycombe MINI, we strive to provide the best customer service and we are pleased that Zubin and Ian were able to make your experience a positive one. We hope you enjoy your new MINI and we look forward to seeing you again soon.
New Mini
What can I say. I was very happy with my experience at Sytner Mini at Wycombe. Was mainly down to Zubin who looked after me every step of way in purchasing my new car. After someone wrote off my last Mini. Which I also bought with Zubin’s help. 10 out 10
2024年1月30日
Sytner Group - Sytner High Wycombe MINI からの回答
Thank you for your kind words, Ms Lancaster. We are delighted to hear that you had such a positive experience with us at Sytner High Wycombe MINI. We are especially pleased to hear that Zubin was able to help you with the purchase of your new car after your last one was written off. We strive to provide the best customer service and it is wonderful to hear that we have achieved this with you. We look forward to seeing you again soon.
Can’t fault the service from first…
Can’t fault the service from first visit to my car which as I requested was delivered to my door.
2024年1月30日
Sytner Group - Sytner High Wycombe MINI からの回答
Thank you for your kind words, Mrs Leech. We are delighted to hear that you were pleased with the service you received from Sytner High Wycombe MINI. We strive to provide the best customer service possible and it is great to hear that we have achieved this. We are also pleased that we were able to deliver your car to your door as requested. We hope that you continue to enjoy your car and that you will come back to us in the future. Thank you for your review.
Excellent service at Sytner BMW
Excellent service from Carl Richardson and colleague Jack from the Bodyshop section.
I had previously brought two cars in for an annual check of repairs under the Lifetime Workmanship Guarantee - this was done quickly and efficiently while I waited, without having to make a booking.
One car had a bonnet catch that was not engaging correctly which they were able to fix in just a few minutes, again while I waited. This was outstanding service and made my day!
My experience of using the Approved Bodyshop has always been excellent.
2024年1月18日
自発的なレビュー
Sytner Group - Sytner High Wycombe MINI からの回答
Thank you for your kind words, Mrs Cashian. We are delighted to hear that you had a positive experience with our advisors at Sytner High Wycombe MINI. Our team is committed to providing the highest level of customer service and we are pleased that you felt this during your visit. We strive to ensure that all of our customers have a pleasant and enjoyable experience when they visit us and we are glad that we were able to meet your expectations. We look forward to welcoming you back to Sytner High Wycombe MINI in the future.
Excellent customer experience
The service I have received from Sytner High Wycombe mini has been first class from ordering my mini to delivery and handover. I was kept informed of progress on a regular basis by Zubin and if I ever had any questions or queries, contacting the team was effortless and responses were prompt and helpful. An excellent brand and team.
2023年12月27日
Sytner Group - Sytner High Wycombe MINI からの回答
Thank you for your kind words, Mr Howden. We are delighted to hear that you have had such a positive experience with Sytner High Wycombe MINI. We strive to provide the best possible service to our customers and it is great to hear that we have achieved this with you. We are glad that Zubin was able to keep you informed throughout the process and that you found our team helpful and responsive. We look forward to seeing you again soon.
A firm with a culture of care and attention to detail.
Zubin Sayed was helpful and reliable from our first phone call. At each stage of our purchase what was talked about was put into action. Each stage was clear and accurate - a culture of care and attention to detail.
2023年12月19日
Sytner Group - Sytner High Wycombe MINI からの回答
Thank you for your kind words, Andrew. We are delighted to hear that Zubin was able to provide you with a helpful and reliable service throughout your purchase. We strive to ensure that our customers receive the highest level of care and attention to detail, and it is great to hear that this was reflected in your experience. We hope you are enjoying your new MINI and we look forward to seeing you again soon.
Experience of sales at sytner High Wycombe
The staff were extremely helpful especially Zubin our sales person .I would definitely recommend the team at sytner high Wycombe.They were polite and customer focused .
2023年12月8日
Sytner Group - Sytner High Wycombe MINI からの回答
Thank you for your kind words, Mrs Lesley Davis. We are delighted to hear that you had a great experience with our team at Sytner High Wycombe. We strive to provide the best customer service and it is great to hear that Zubin was able to meet your expectations. We are committed to providing a customer-focused experience and we are glad that you would recommend us. Thank you for your support and we look forward to seeing you again soon.
Great experience and looked after…
Great experience and looked after really well from start to finish
2023年12月7日
Sytner Group - Sytner High Wycombe MINI からの回答
Thank you for your kind words, Mr Berrell. We are delighted to hear that you had a great experience with us at Sytner High Wycombe MINI. We strive to ensure that all of our customers are looked after from start to finish and it is wonderful to hear that we have achieved this with you. We hope that you will continue to enjoy your MINI and that you will come back to us for any future needs. Thank you again for your review.
A Wonderful Experience
James was extremely helpful throughout the whole process whilst deciding upon a new Mini. He kept me informed during the build period and answered all my queries. The pick up day was a very special experience. All the Sales staff were very friendly.
2023年10月30日
Sytner Group - Sytner High Wycombe MINI からの回答
Thank you for your kind words, Elaine. We are delighted to hear that you had such a positive experience with James and the rest of the Sales team. We strive to ensure that all our customers have a memorable experience when purchasing a new car, and it is wonderful to hear that we achieved this for you. We hope you are enjoying your new MINI and that you will continue to have a great experience with Sytner High Wycombe. Thank you for your review.
Charlie McCloud was extremely helpful…
Charlie McCloud was extremely helpful and polite and Ian in finance was excellent.
2023年11月2日
Sytner Group - Sytner High Wycombe MINI からの回答
Thank you for your kind words, Francis. We are delighted to hear that Charlie and Ian provided you with an excellent experience. At Sytner High Wycombe MINI, we strive to ensure that all of our customers receive the highest level of service. We are pleased to hear that Charlie and Ian were able to meet your expectations. We hope that you enjoy your new MINI and that you will continue to choose Sytner High Wycombe MINI for all of your MINI needs. Thank you for your support.
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