Lester was wonderful to work with, guiding me through the cars options and explaining features as part of the test drive and follow up process which helped make my decision to purchase easy. Also hi... もっと見る
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所在地
所在地を変更Swan Valley Way Swan Valley Northampton Northamptonshire, NN4 9BD Northampton, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Dale Iniff was very helpful from the start, well mannered and responded to queries in very good time even out of hours. When I needed to bring forward the delivery date of the car, Dale went to th... もっと見る
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Sales team were helpful and good. Once sale agreed experience poor, delivery experience probably worst hand over (if you can call handing over the keys a hand over) I've ever experienced. Then trying... もっと見る
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Very friendly and professional staff. Excellent service and a pleasure purchasing F Pace. Big Massive thank you to James Tipping Who answered all our questions/queries. We would recommend Ja... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Swan Valley Way Swan Valley Northampton Northamptonshire, NN4 9BD, Northampton, 英国
- 01604 239944
4.2
ほぼ満足
379件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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A great dealership to work with
Lester was wonderful to work with, guiding me through the cars options and explaining features as part of the test drive and follow up process which helped make my decision to purchase easy.
Also his description of the available add ons and how to setup the car on first use.
2026年6月22日
自発的なレビュー
Sytner Group - Sytner Jaguar Northampton からの回答
Good morning and thank you, Ernie, for your kind words and for taking the time to share your experience. We are delighted to hear that Lester was able to guide you through the car’s options and features so clearly, making your decision to purchase straightforward. It’s wonderful to know that the explanations regarding the add-ons and initial setup were helpful. We truly appreciate your feedback and are pleased that your experience with Sytner Jaguar Northampton was a positive one. Enjoy your new car! Kind Regards, Nicola Bradshaw, Client Relations Manager.
Excellent customer care
Dale Iniff was very helpful from the start, well mannered and responded to queries in very good time even out of hours.
When I needed to bring forward the delivery date of the car, Dale went to the trouble of travelling to London to pick up my car. He also picked me up from my home when the car was ready for collection. Excellent customer care.
2026年5月18日
自発的なレビュー
Sytner Group - Sytner Jaguar Northampton からの回答
Good afternoon and thank you very much for your kind words and positive feedback. We are delighted to hear that Dale provided such attentive and considerate service throughout your experience. It’s wonderful to know that he was able to accommodate your request and make the collection process as smooth and convenient as possible. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy your new car and look forward to welcoming you again in the future. Kind Regards, Nicola Bradshaw. Client Relations Manager.
Superb Customer Service.
We had a warning light appear on our discovery on the way to Oxford from Sheffield. We stopped at Land Rover at Swan Way Northampton to see if they could help. They were brilliant. They could not have been more helpful. They took the car in to the workshop and diagnosed the fault and give us in our way in 30 mins. Were were looked after superbly. Thank you
2025年11月8日
自発的なレビュー
Sytner Group - Sytner Jaguar Northampton からの回答
Morning Niall, thank you very much for your kind words. We’re delighted to hear that our team here were able to assist you promptly and effectively during your journey. It’s wonderful to know you felt well looked after and that we could get you back on the road quickly. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. Safe travels on your future adventures. Best wishes, Nicola Bradshaw - Client Relations Manager
Rude Salesperson
We went to the Northampton site this afternoon with the intention of viewing and test driving a couple of models we had seen online.
The salesperson who served me and my partner treated us like we were putting him out - I'm not sure what his problem was but he commented that we couldn't look in the cars we wanted to because it would take him 15 mins to find each set of keys and the cars (we knew where the cars were as we'd just looked at them)
He then reluctantly got a set of keys for us to look at one of the cars (it took him less than 2 minutes). We had a look inside the car then said we would like to test drive it so he took us back to the showroom and asked us the take a seat.
When he came back he asked us if we'd be putting a deposit down today, we said were not sure until we'd done a test drive, as we don't know if that's definitely the car we want. He then said we'd need to book to come back and test drive another day because they were too busy and they didn't have time, despite there being more sales people there than customers.
At that point we told him not to bother and we'll go elsewhere. Which we did, to MG (Listers) at Riverside who allowed us to test drive the same model car. We actually then bought the car from MG and will be collecting it Friday.
I certainly won't consider Sytner for any future cars we need to buy, and I won't be recommending anyone else go there either.
2025年10月12日
自発的なレビュー
Sytner Group - Sytner Jaguar Northampton からの回答
Good morning Jodie, thank you for taking the time to share your experience at Sytner Jaguar Northampton. We are disappointed to hear that you did not receive the level of service that we strive to provide to all of our customers. We apologise for any inconvenience caused by the salesperson's behaviour and we will address this issue with our team. We are glad to hear that you found a suitable car at MG (Listers) and we hope you enjoy your new purchase. Best Regards, Nicola Bradshaw, Client Relations Manager.
Appalling service and misrepresentation
We purchased a Jaguar F-Pace from Sytner Northampton in July. The car broke down within weeks, and it has now been with them longer than we have owned it. Despite repeated promises, updates are slow or non-existent, and we are still without a resolution.
At the point of sale, we were told the car included a front-facing camera — this was incorrect. When challenged, the explanation given was misleading and dismissive. To date, no meaningful solution has been proposed.
Sytner’s handling has caused significant disruption and stress. Communication has been poor, timelines keep slipping, and we have no confidence in their commitment to resolving the matter properly.
Would not recommend.
2025年8月20日
自発的なレビュー
Sytner Group - Sytner Jaguar Northampton からの回答
Thank you for your review Mr Broadhead. While we regret that your experience has not met expectations, we would like to note that this matter has been under active management by the appropriate manager from the outset. Every effort has been made to resolve the concerns raised, including the issues with your Jaguar F-Pace and the clarification provided regarding specification. We understand your frustration, but we do not believe it is accurate to suggest that no action or support has been offered. Shannon Loder, Customer Relations Manager
A very warm a professional welcome to…
A very warm a professional welcome to the dealership. The purchase of our car was very easy with all the options being explained to us, very little pressure to purchase optional extras, very impressed with the whole process
2025年6月27日
Sytner Group - Sytner Jaguar Northampton からの回答
Good Morning Paul, Thank you for your kind words. We are delighted to hear that you had a warm and professional experience at Sytner Jaguar Northampton. Our team takes great pride in providing an exceptional service and making the car purchasing process easy for our customers. We are glad that you felt little pressure to purchase optional extras and that you were impressed with the entire process. We appreciate your support and look forward to serving you again in the future. Kind regards Shannon Loder, Customer Relations Manager
10/10
The team were great as usual and sorted my issue quickly and without charge! Amazing!!! Sadie was particularly lovely.
Mike
2025年4月10日
自発的なレビュー
Sytner Group - Sytner Jaguar Northampton からの回答
Good Morning Mike, Thank you for taking the time to leave us a 5-star review for your recent visit to Sytner Jaguar Northampton. We are delighted to hear that our team provided you with a great service and resolved your issue quickly and without charge. We take pride in delivering an exceptional customer service and it is always a pleasure to hear when our efforts are appreciated. We will make sure to pass on your kind words to Sadie and the rest of the team. Kind regards Shannon Loder, Customer Relations Manager
Missing the point...
I have previously reviewed Jaguar Sytner Northampton and called out how they dealt with a fault on my F-Type (I had a sticking spoiler and was told that the whole spoiler needed replacing (cost >£1,300), whereas I took the car to another garage who discovered some corrosion on the actuator, treated it, and sorted the problem, cost £84).The review elicted a response: "However, we would like to clarify that, in general, corrosion repairs are not covered under our service policy."
YOU ARE MISSING THE POINT!!!
The point is that I was told that the whole spolier needed replacing due to a faulty actuator, rather than just fixing/replacing the actuator. There are 2 possible explanations for this advice - either I was being misled by the service team and the whole spolier did not need replacing, or there is a design fault on F-Types and if there is an issue with the spoiler actuator, the whole spoiler needs replacing. As Jaguar did not give me the courtesy of an explanation by returning my phone call I assumed the former...
2025年2月24日
自発的なレビュー
Sytner Group - Sytner Jaguar Northampton からの回答
Dear Flossy 55, Thank you for your feedback for Sytner Jaguar Northampton and we sincerely regret that your concerns were not discussed in greater depth with our Technicians at the time. We understand your frustration and appreciate you bringing this to our attention. Our goal is always to provide transparent and thorough assessments, and we regret that we did not explore all potential solutions in this instance. We acknowledge that a more detailed discussion may have led to a better resolution for you. Your experience has been shared with our team to ensure we improve our communication and approach going forward. If you would like to discuss this further, please do not hesitate to contact us directly. We would appreciate the opportunity to better understand your concerns and address any outstanding issues. Kind regards Shannon Loder, Customer Relations Manager
Sytner Northampton
We visited Sytner in Northampton as we were struggling with the controls in our new car. Harry spent a long time with us talking us through everything _ very patient and informative. Thank you Harry
2025年3月21日
自発的なレビュー
Sytner Group - Sytner Jaguar Northampton からの回答
Good Morning Robert, Thank you for taking the time to leave us a 5-star review. We are delighted to hear that Harry provided you with an excellent customer service during your visit to Sytner Jaguar Northampton. Our team takes great pride in ensuring our customers feel confident and comfortable with their new cars and we are glad that Harry was able to assist you with the controls. We will be sure to pass along your kind words to him. Kind regards Shannon Loder, Customer Relations Manager
Above & Beyond.
Just wanted to thank Georgie Farrow for her help and patience, I could not have hoped for more!
Kind Regards, Tony Cottam.
2025年3月9日
自発的なレビュー
Sytner Group - Sytner Jaguar Northampton からの回答
Good Afternoon Mr Cottam, Thank you for taking the time to leave such a kind review for Sytner Jaguar Northampton. We are delighted to hear that you had a positive experience with our team, especially with Georgie Farrow. We pride ourselves on providing an exceptional customer service and it is always a pleasure to receive such positive feedback. We appreciate your support and hope to have the opportunity to assist you again in the future. Kind regards Shannon Loder, Customer Relations Manager
They sent him to me.
My Disco Sport needed a software upgrade that couldn’t be done over WiFi. After booking it in I had a call offering to send a technician out to do it at my home. He, Deo, came at the agreed time, parked his vehicle considerately and did the job perfectly. Brilliant. No wasted time for me.
2025年3月12日
自発的なレビュー
Sytner Group - Sytner Jaguar Northampton からの回答
Good Morning Chris, Thank you for taking the time to leave us a 5-star review for Sytner Jaguar Northampton. We are delighted to hear that our technician, Deo was able to provide you with a convenient and efficient solution for your Disco Sport's software upgrade. Our team always strives to go above and beyond for our customers, and we are glad that Deo's visit to your home was a success. We appreciate your support and look forward to serving you again in the future. Kind regards Shannon Loder, Customer Relations Manager
Turned up early and was seen straight…
Turned up early and was seen straight away. The team offered me drinks and even snacks . The work was explained and delivered in the time frame . The show room was very clean and modern. Excellent service.
2025年3月3日
自発的なレビュー
Sytner Group - Sytner Jaguar Northampton からの回答
Good Afternoon Mr Large, Thank you for taking the time to leave us a 5-star review. We are delighted to hear that you had a positive experience at Sytner Jaguar Northampton. Our team takes great pride in providing an excellent service to our customers, and we are glad to hear that you were seen promptly and offered refreshments during your visit. We also appreciate your kind words about our showroom and the cleanliness of our facilities. Kind regards Shannon Loder, Customer Relations Manager
Sales progress great, handover not so great
Until handover the process was professional, efficient and painless. However, the handover was not conducted in the way I expected.
2025年2月21日
Sytner Group - Sytner Jaguar Northampton からの回答
Good Morning Mr Hawley, We are sorry to hear that your handover experience did not meet your expectations at Sytner Jaguar Northampton. We pride ourselves on providing a professional and efficient service, and we apologise if this was not reflected during the handover process. We will take your feedback on board and work towards improving our handover procedures to ensure a seamless and satisfactory experience for all our customers. Thank you for bringing this to our attention and we hope to have the opportunity to make it up to you in the future. Kind regards Shannon Loder, Customer Relations Manager
Very professional experience from start…
Very professional experience from start to finish.
2025年2月21日
Sytner Group - Sytner Jaguar Northampton からの回答
Good Morning Mr Nemeth, Thank you for taking the time to leave us a 5-star review. We are delighted to hear that you had a professional experience with us from start to finish. Our team at Sytner Jaguar Northampton takes great pride in providing a first class service to our customers. We are glad that our efforts were recognised and appreciated. We will continue to strive for excellence and look forward to welcoming you back in the future. Kind regards Shannon Loder, Customer Relations Manager
Customer service
Having waited since April for our I pace tailgate to have new gas struts fitted due to parts shortages were we called by the lease company and told the parts were in and that jaguar would call us to arrange fitting,which they didn't. After four days they didn't so we called them and arranged fitting for the 7th, they confirmed by email the parts were in. Unfortunately the day before the car had complete battery failure and broke down ,so the vehicle was recovered to sytner Northampton, where my wife had to wait for the service technician to talk to her to then be told that the car was booked in for boot gas struts inspection tomorrow and that she was a day early. We had already phoned the dealer to tell them the car had broken down and that we were coming in with it but the service technician insisted that the parts weren't in so they would only carry out the inspection tomorrow. So as usual at this dealers the customer is always wrong. Appalling service as usual from sytner, confirming as per my review last time having owned a jaguar or land rover for 25 years,as soon as I can get out of this lease I will never buy a jaguar or land rover again.
George Major
2025年2月6日
自発的なレビュー
Sytner Group - Sytner Jaguar Northampton からの回答
Dear Mr Major, Thank you for reaching out and sharing your experience at Sytner Jaguar Northampton. I want to begin by sincerely apologising for the frustration and inconvenience you have faced throughout this process. Unfortunately, we are beholden to the manufacturer’s parts supply, and the delays caused by the shortages are beyond our control. I understand how deeply frustrating this must have been, especially considering the long wait since April to have the gas struts fitted. I can confirm that the parts have now been fitted, and authorisation for the repair has been applied for. Our Service Advisor will ensure you are kept fully updated as we progress further. I am sorry to hear about the miscommunication regarding your vehicle’s recovery and inspection. This situation fell below the standard of service we strive to deliver. I have shared your feedback with the relevant teams so we can address the gaps in communication and work towards improving our processes. We value your loyalty over the past 25 years and regret that this experience has left you feeling so dissatisfied. If there’s anything more we can do to assist, please don’t hesitate to let us know. Kind regards Shannon Loder, Customer Relations Manager
F Pace
Sales team were helpful and good. Once sale agreed experience poor, delivery experience probably worst hand over (if you can call handing over the keys a hand over) I've ever experienced. Then trying to get support regards the missing a mat, no fuel in car and app set up none existent for 3 days. Customer service???
2025年2月7日
Sytner Group - Sytner Jaguar Northampton からの回答
Good Afternoon David, Thank you for taking the time to share your experience with us. We are glad to hear that our Sales team were helpful during your visit to Sytner Jaguar Northampton. However, we are disappointed to learn about the issues you faced after the sale was agreed upon. We apologise for the poor delivery experience and the delay in addressing your concerns regarding the missing Mat, Fuel and App set up. Our Sales Manager will make contact with you to discuss your concerns. Kind regards Shannon Loder, Customer Relations Manager
**Review:** **"Love the Car, Disappointed with the Service"**
**Review:**
Recently purchased a Jaguar, and while I absolutely love the car itself, the overall buying experience was disappointing. Had I not fallen in love with the vehicle, I would have taken my business elsewhere, as I didn’t feel truly heard or attended to by the salesperson. Communication felt lacking, and at times, I felt like more of an afterthought than a valued customer.
The handover process was particularly underwhelming—I expected a more engaging and attentive experience, but instead, I was left feeling let down. For a brand like Jaguar, I anticipated a higher level of service to match the quality of the car.
That being said, the car itself is fantastic, and I’m thrilled with my choice. I just wish the dealership experience had matched the excellence of the vehicle.
2025年2月1日
Sytner Group - Sytner Jaguar Northampton からの回答
Dear Mal, Thank you for taking the time to share your experience with us. We are sorry to hear that your overall buying experience at Sytner Jaguar Northampton did not meet your expectations. We apologise for any lack of communication and attentiveness you may have experienced during your visit. We understand that as a valued customer you expected a higher level of service from us, and we regret that we were unable to provide that for you. However, we are delighted to hear that you are thrilled with your Jaguar and we hope to have the opportunity to make it up to you in the future. Sincerely, Shannon Loder, Customer Relations Manager
Sytner Group - Sytner Jaguar Northampton からの回答
Good afternoon Thisara we are sorry to hear about your negative experience at our Northampton retailer. We strive to provide exceptional service to all our customers and we apologise if we have fallen short in your case. We would like to assure you that we take all feedback seriously and we will address any issues that may have occurred. We would like to invite you to contact our Customer Relations Manager , shannonloder@sytner.co.uk so we can further discuss your concerns. Thank you for bringing this to our attention. Kind regards, Shannon Loder - Customer Relations Manager
Excellent customer service!
Excellent customer service from whole team especially Laura who looked after us while car was serviced - friendly, welcoming and accommodating!
2024年12月12日
自発的なレビュー
Sytner Group - Sytner Jaguar Northampton からの回答
Good afternoon Vicki, Thank you for your kind words. We are delighted to hear that you had an excellent experience at Sytner Jaguar Northampton. Our team, especially Laura, takes great pride in providing friendly, welcoming, and accommodating customer service. We are glad that you felt well taken care of while your car was being serviced. We appreciate your feedback and look forward to welcoming you back for any future needs. Thank you for choosing Sytner Jaguar Northampton. Kind Regards Shannon Loder Customer Relations Manager
Simple straightforward and friendly…
Simple straightforward and friendly service with good communication. Repaired fault with door locking as quoted. Laura kept me updated. Good tea and biscuit!
2024年12月6日
自発的なレビュー
Sytner Group - Sytner Jaguar Northampton からの回答
Good morning and thank you for taking the time to leave us a 5-star review, Not Given. We are delighted to hear that you had a positive experience with our team at Sytner Jaguar Northampton. Our goal is to provide simple, straightforward, and friendly service to all of our customers, and we are glad that we were able to communicate effectively with you throughout the process. We are also happy to hear that our team member, Laura, kept you updated and that you enjoyed our tea and biscuits. Thank you for choosing Sytner Jaguar Northampton. Kind Regards, Shannon Loder - Customer Relations Manager
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