not great as previously not attentive nor car was cleaned to basic standards oil marks steering wheel dirty marks and marks of dirt everywhere? did not check tyre pressure on service and show me... もっと見る
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レビュアーのコメントを見てみましょう
The service experience was well organised with helpful staff. We waited for the car in the comfortable and well equipped reception area with plentiful coffee and snacks. We were kept well informed... もっと見る
We have been regular customers of Sytner for years. Easy to book an appointment. Clear information given at the time of booking. Per usual excellent experience! Warm & friendly reception team who l... もっと見る
I recently had my X5 serviced at BMW Sytner leicester , Mark Barrett and his team continued to give me a 5 Star service from start to finish. The team kept me informed all the way through the pro... もっと見る
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Meridian Business Park,Meridian East, LE19 1UY, Leicester, 英国
- 0116 282 7700
4.5
優良
1220件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
They got me in as soon as they could…
They got me in as soon as they could and also when it was discovered that it wasn't safe for me to take it away they quickly organised a courtesy car before sorting the fault.
2026年3月25日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Thank you, for your kind words and positive feedback. We’re delighted to hear that our team at Sytner Leicester BMW was able to assist you promptly and ensure your safety by arranging a courtesy car. It’s always our priority to provide a smooth and reassuring experience for our customers. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back in the future.
BMW test drive booking experience
Regarding BMW Test Drive Booking Experience
disappointment with my recent experience booking a BMW test drive through the Sytner website.
I had made an online booking in advance and arrived at the dealership at my scheduled time. However, upon arrival, I was informed that my booked slot had been given to another customer who had arrived without a prior booking, and that the car was already out on a test drive.
This was extremely frustrating, as I had planned ahead and relied on the booking system to secure my appointment. Being told that my confirmed slot was reassigned undermines confidence in both the online system and the dealership’s customer service process.
Overall, I found this experience disappointing and unprofessional.
2026年3月29日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Anish, We sincerely apologise for the disappointing experience you encountered when booking your BMW test drive. We understand how frustrating it must have been to have your confirmed slot reassigned, especially after planning ahead. This is not the standard of service we aim to provide, and we appreciate your feedback. Kind regards, Sytner Leicester BMW Team
My car recently had its first service…
My car recently had its first service at Sytner Leicester and I received excellent service from Richard and other staff. I was warmly welcomed and looked after whilst waiting for my car and all the staff were friendly.
2026年3月26日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Mrs Finnerty, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Richard and the team provided you with excellent service and made you feel warmly welcomed during your visit. It is wonderful to know that you felt well looked after whilst waiting for your car. Your positive feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Leicester BMW in the future. Kind regards, Sytner Leicester BMW Team
Great customer service
Lisa was amazing, very welcoming and polite. Her knowledge was good, anything she didn't know she went to find out and come back to us.
2026年3月24日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Kokila, Thank you very much for your kind words. We are delighted to hear that Lisa provided such a welcoming and polite experience. It’s wonderful to know her knowledge and willingness to find answers made a positive impression. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team. We look forward to welcoming you back to Sytner Leicester BMW in the future. Best wishes, The Sytner Leicester BMW Team
Excellent process to get my car serviced
Very easy check-in as a result of on-line booking and remote access to car diagnostics. Additionally the link to provide ongoing status update was a great way of keeping me up to date.
Excellent friendly support from Lisa James from the check-in to departure.
2026年3月24日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Russ, Thank you very much for your kind words and for taking the time to share your experience with Sytner Leicester BMW. We are delighted to hear that the online booking and remote access to car diagnostics made your check-in process straightforward. It’s wonderful to know that the ongoing status updates kept you well informed throughout. Lisa James will be pleased to hear your praise for her friendly and excellent support from start to finish. We truly appreciate your feedback.
Was very happy with the customer…
Was very happy with the customer service I received from BMW dealer..
2026年3月24日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Pravin, Thank you very much for your kind words and for taking the time to share your experience with Sytner Leicester BMW. We are delighted to hear that you were very happy with the customer service you received. Providing excellent service is something we take great pride in, and it is always rewarding to know our efforts are appreciated. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Best wishes, The Sytner Leicester BMW Team
Sytner Group - Sytner Leicester BMW からの回答
Dear Richard, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Denil provided excellent service during your vehicle purchase and handover. It is always our aim to ensure every customer feels valued and well supported throughout their journey with us. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We hope you continue to enjoy your new BMW. Best wishes, The Sytner Leicester BMW Team
Sytner Group - Sytner Leicester BMW からの回答
Dear Liz, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that we met your expectations and completed everything ahead of schedule. It’s always our aim to provide a smooth and efficient service, and your feedback is truly appreciated. Should you require any further assistance in the future, please do not hesitate to get in touch. We look forward to welcoming you back to Sytner Leicester BMW. Best regards, The Sytner Leicester BMW Team
Sytner Group - Sytner Leicester BMW からの回答
Dear Malik, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that Dan, Chris, and Ben provided you with very good service. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We look forward to welcoming you back to Sytner Leicester BMW in the future. Best wishes, The Sytner Leicester BMW Team
Great Service
well organised, meet and greet on arrival went well.
Reason for not giving five stars is after dropping the car off at 8am and requesting the car be ready for 4-30, the car was ready 5-50, this also happened on the last service.
Otherwise all went well.
2026年3月18日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Floyd, thank you for your kind words regarding our meet and greet service and overall organisation. We sincerely apologise for the delay in having your car ready on both occasions, and we fully appreciate how inconvenient this must have been. Your feedback is invaluable to us, and we are pleased that aside from this issue, your experience was positive. We hope to have the opportunity to provide you with a seamless service in the future. Kind regards, Sytner Leicester BMW.
Sytner Group - Sytner Leicester BMW からの回答
Thank you very much for your kind words. We are delighted to hear that you found our service to be superb and appreciated the no-pressure approach. It is always our aim to provide a straightforward and enjoyable experience for all our customers. Your feedback means a great deal to the entire team here at Sytner Leicester BMW. We look forward to welcoming you back in the future and hope to continue meeting your expectations with the same level of care and professionalism.
Sytner- BMW main stealer
All your interested in is trying to sell more services or work-
You act like your above the client and the price for a service is double anywhere other garage
2026年3月6日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Mooster, We are sorry to hear that you feel this way about your experience with us. It is never our intention to make customers feel undervalued or pressured. We strive to provide transparent and fair pricing for all our services. We would like to invite you to contact our Head of Business, Oliver Mann, at olivermann@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to better understand your experience. Kind regards, Sytner Leicester BMW Team
Busy on arrival but was checked in and…
Busy on arrival but was checked in and shown into the comfortable waiting area promptly.
Comfy seats, free WiFi, coffee and biscuits and a chilled fruit juice.
2026年3月12日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Derek, thank you for your kind words and for taking the time to share your experience at Sytner Leicester BMW. We’re pleased to hear that despite being busy on arrival, you were checked in promptly and found our waiting area comfortable. It’s great to know you appreciated the complimentary WiFi, coffee, biscuits, and chilled fruit juice. Your feedback is very much valued, and we hope to welcome you back again soon for another positive visit. Best wishes from the team.
Booked my BMW in at Sytner Leicester…
Booked my BMW in at Sytner Leicester for a routine brake fluid change. Having waited for a while I received my health check video. The technician working on my car said the rear caliper bleed nipples were seized and would more than likely require new calipers. The service receptionist informed me new calipers would be £1800 !! I said I would try and have a look myself. Having run some errands on the way home I removed the rear wheels and inspected the calipers. Couldn't see any corrosion so sprayed some release fluid around the area and left it for a few minutes. I then put a spanner on fearing the worst but they came undone with not much effort. Livid at this point I decided to take the car back. Having spoken to the same lady who served me she got the car straight back in. I have then sat in reception listening to who I presume was the service manager moaning about me taking it back. This is the most unprofessional service I have ever received. If the nipples were tight drop the wheels off, get a spanner on it so you have proper feel rather than a socket and ratchet and inform the customer it could be a little longer. In all my year's motoring I don't think I have ever been so angry. If that had been somebody with no mechanical aptitude they would have been massively out of pocket.
2026年3月13日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Martin, We sincerely apologise for the experience you have described, which falls short of the high standards we aim to provide. We understand your frustration and appreciate your feedback regarding the service you received. We would like to invite you to contact our Head of Business, Oliver Mann, at olivermann@sytner.co.uk, so we can discuss your concerns further and work towards a satisfactory resolution. Kind regards, Sytner Leicester BMW
Completely lost their way
Completely lost their way. I have had many cars from BMW Sytner Nottingham but sadly I will not have another. Perhaps due to declining profits or complete inability to keep up with modern car manufacturing and sales but front of house at Sytner has spun from a high quality customer focused experience to one where they don't want to speak to you unless you're buying a car. After market clients interaction is a failing attempt to minimise contact through messaging services that simply doesn't work. My wife drives an IX, after its MOT the wiper blade was coming away from the wiper. A catch 22 as it either happened under their watch otherwise how did it pass the MOT. Regardless they don't want to know, don't want to talk to my wife, and have washed their hands. Ironically their sales team have contacted me about changing the car (by phone)...it is clear where their focus lies. Avoid there is much better out there at a fraction of the price.
2026年2月17日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Mr Golby, We are sorry to hear about your disappointing experience with Sytner Leicester BMW. It is certainly not the standard we aim to provide, and we apologise for any frustration caused. We value all our customers, whether purchasing or after sales, and regret that this was not reflected in your recent interactions. We would like to invite you to contact our Head of Business, Oliver Mann, at olivermann@sytner.co.uk to discuss your concerns further. Kind regards, Sytner Leicester BMW
The staff are faultless
The staff are faultless from the very beginning only problem was the cleaning & valet let them down the front inside was beautiful but when I got home I went to put something on the the back seat to find it hadn’t been done nor the boot very disappointed after such a brilliant experience
2026年3月4日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Thank you for your kind words regarding our staff; we are delighted to hear you had a brilliant experience with us. However, we sincerely apologise for the oversight with the cleaning and valet of the back seat and boot. We appreciate your feedback as it helps us maintain our high standards. It is our aim to ensure every aspect of your visit is flawless, and we regret that this part of your experience did not meet your expectations.
Always the best service
Always the best service, very professional team . Is a little bit away from me but I will go there all the time for my car services.
2026年3月9日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Lazar, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you find our team professional and that our service meets your expectations. It means a great deal to us that you are willing to travel a little further to have your car serviced here. We truly appreciate your loyalty and look forward to welcoming you back for many more visits in the future. Best regards, Sytner Leicester BMW Team
BMW Sytner Leicester
We recently picked up a BMW M4 from Sytner, and I can’t recommend Ryan or Sytner Leicester highly enough. Unlike a different BMW retailer that seemed disinterested in my business, Ryan’s approach was a breath of fresh air. There was no 'hard sell', he simply let the car speak for itself while working tirelessly to help me find a way to get behind the wheel.
After 20 years of driving Audis, this has been a completely refreshing experience. The car is stunning, and the driving dynamics are incredible.
To the M Division: please keep doing exactly what you’re doing. You haven’t lost the passion for motorsport, and it shows in how the car feels on the road.
2026年3月7日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Thank you, Dafydd, for your kind words and for choosing Sytner Leicester for your BMW M4. We’re delighted to hear that Ryan provided such a positive and refreshing experience, especially after 20 years of driving Audis. It’s wonderful to know the car’s performance and driving dynamics have impressed you so much. Your appreciation of the M Division’s passion for motorsport truly resonates with us. We hope you enjoy every moment behind the wheel of your stunning new BMW.
Pleased with prompt issue fix
Pleased with prompt issue fix, and great advicers support
however the lack of courtesy cars needs to be improved
2026年2月6日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Viktorija, thank you very much for your kind words regarding the prompt resolution of your issue and the support provided by our advisers. We truly appreciate your feedback and are pleased to hear you were satisfied with these aspects of your experience. We also acknowledge your comment about the availability of courtesy cars and understand how important this is to our customers. Your thoughts are invaluable to us, and we are grateful you took the time to share them. Kind regards, Sytner Leicester BMW.
Sytner Group - Sytner Leicester BMW からの回答
Dear Mr Glover, Thank you ever so much for your kind words. We are delighted to hear that you appreciated the service and attention to detail provided by our team at Sytner Leicester BMW. It is always our aim to ensure every customer feels valued and well cared for. Your positive feedback truly means a great deal to us. We look forward to welcoming you back in the future and continuing to provide the high standards you expect. Best wishes, The Sytner Leicester BMW Team
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