not great as previously not attentive nor car was cleaned to basic standards oil marks steering wheel dirty marks and marks of dirt everywhere? did not check tyre pressure on service and show me... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The service experience was well organised with helpful staff. We waited for the car in the comfortable and well equipped reception area with plentiful coffee and snacks. We were kept well informed... もっと見る
We have been regular customers of Sytner for years. Easy to book an appointment. Clear information given at the time of booking. Per usual excellent experience! Warm & friendly reception team who l... もっと見る
I recently had my X5 serviced at BMW Sytner leicester , Mark Barrett and his team continued to give me a 5 Star service from start to finish. The team kept me informed all the way through the pro... もっと見る
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Meridian Business Park,Meridian East, LE19 1UY, Leicester, 英国
- 0116 282 7700
4.5
優良
1220件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I was treated well by polite staff who…
I was treated well by polite staff who kept me informed along the way and offered coffee etc. The young man who worked on my car did a great job, he went above and beyond by helping me sort Carplay. he did this without making me feel a nuisance. having Carplay working has made a huge difference to me, so am very grateful for his help. I will continue to recommend Sytner based on this outstanding experience. A big thank you
2026年4月24日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Mrs Thurman, Thank you very much for your kind words. We are delighted to hear that our team provided you with polite and attentive service throughout your visit. It’s wonderful that the young man was able to assist you with CarPlay and make a positive difference to your experience. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback. We look forward to welcoming you back to Sytner Leicester BMW in the future. Kind regards, Sytner Leicester BMW Team
Excellent Service
Friendly, very professional and efficient service all the way through buying & collection process.
2026年4月24日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Andy, Thank you very much for your kind words and for taking the time to share your experience with Sytner Leicester BMW. We are delighted to hear that you found our service friendly, professional, and efficient throughout the buying and collection process. It is always our aim to provide a seamless and enjoyable experience for our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We hope you continue to enjoy your new vehicle. Best wishes, The Sytner Leicester BMW Team
very friendly staff and the work was…
very friendly staff and the work was carried very quickly
2026年4月22日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Thank you very much for your kind words. We are delighted to hear that you found our staff friendly and that the work was carried out quickly to your satisfaction. Providing excellent customer service and efficient assistance is something we take great pride in. Your positive feedback is truly appreciated and motivates us to maintain these high standards. We look forward to welcoming you back to Sytner Leicester BMW in the future. Thanks again for sharing your experience.
Overall a good experience
I was treated very well throughout by professional attentive staff and communication was as good as i could expect. I think my only disappointment, which is possibly unfair given that it was a free courtesy, is that when they offered to clean the car as part of the service, i expected interior and exterior, but received only exterior cleaning, and even then, it was a very half-hearted job and the front grill was a dirty as when the car arrived
2026年4月21日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Thank you for your kind words regarding our professional and attentive staff. We are pleased to hear that communication met your expectations. However, we apologise that the courtesy car cleaning did not meet your hopes, particularly regarding the interior and the front grill. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. We hope to provide a more thorough service on your next visit. Kind regards, Sytner Leicester BMW.
Back street garage
I’ve now had two extremely disappointing experiences with Sytner BMW Leicester, and I feel it’s important to share this for anyone considering buying from them.
My first vehicle, a BMW X5, had ongoing issues with 4 EGR valves replaced within just over a year from new which already caused significant inconvenience and loss of confidence. Despite this, I decided to give them another chance.
Unfortunately, my second experience has been even worse.
I purchased a BMW M760e with around 2,200 miles, expecting a high standard from an approved used vehicle. However, almost immediately after collection, issues began to appear. Within a very short period, the car developed a serious knocking noise from the engine.
The situation has now escalated to the point where BMW Milton Keynes has confirmed there is a major issue, and the engine is currently being stripped down. For a vehicle of this value and mileage, this is completely unacceptable.
What makes matters worse is that there were clear signs the car had prior work done before I purchased it:
* Scratches on the engine cover
* Tool marks on bolts
* Wiring not properly clipped
* Poorly fitted trim
* Ongoing condensation in headlights
None of this was properly disclosed just to discover the car had the whole engine wiring loom replaced at 2000 miles. I was only told vaguely that “minor work” had been carried out, after me calling them weeks after collection, which clearly does not reflect the actual condition of the vehicle.
Additionally, the car was not even demonstrated running before I signed the paperwork, and I was effectively handed the keys and left to drive away without any proper inspection or reassurance.
To now be dealing with a second serious issue from the same dealership has completely destroyed my confidence in both the cars and the service provided.
I am currently in the process of formally rejecting the vehicle.
Based on my experience, I would strongly advise others to:
* Thoroughly inspect any vehicle before purchase
* Request full documented history (not just verbal assurances)
* Be cautious even with “approved used” vehicles
This has been a stressful, time-consuming experience that should never happen when purchasing a premium vehicle.
Very disappointing.
2026年4月22日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Marco, We are truly sorry to hear about your disappointing experiences with Sytner BMW Leicester. This is certainly not the standard we aim to provide, especially with premium vehicles. We appreciate your detailed feedback and understand your frustration. We would like to invite you to contact our Head of Business, Oliver Mann, at olivermann@sytner.co.uk to discuss your concerns further. Your satisfaction is important to us, and we hope to address this matter appropriately. Kind regards, Sytner BMW Leicester
I only needed to pick up a wheel nut
I needed to pick up a wheel nut ordered by the lease company of my company car . I was given a 2 hour appointment….. I needed to collect a wheel nut yes …. 2 hours - I had previously been booked in for the whole day 8.30-5 pm .
I was also told I needed to have all of the paperwork to do with ownership ,and the log book etc .
I didn’t actually need any paperwork . I signed for the wheel nut and went on my way .
The whole experience just left me irritated.
Please note that I don’t have any issues with the young lady who attended to me , she was perfectly pleasant .
2026年4月20日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Tristine, thank you for taking the time to share your experience. We are sorry to hear that the process and expectations set for your visit were not in line with what was actually required, and I can appreciate how this would have been frustrating. We will review this internally to ensure clearer and more accurate guidance is provided in future. Thank you also for your kind comments regarding the team member who assisted you, we are pleased to hear she looked after you well. Kind regards, Sytner Leicester BMW Team
Sytner’s atrocious automated booking system…
Sytner’s automated booking system is dreadful.
The website does not work properly, either through the BMW app or via the direct link on Sytner’s own website.
It is also far too difficult to speak to an actual person, which makes the whole process frustrating.
The 10pm check-in cut-off only adds to the problem.
Once you do manage to speak to someone, usually by visiting Sytner in person, the service is exemplary.
Staff are professional, helpful and a real credit to the business.
It is a shame that such strong customer service is being undermined by such a poor automated system.
2026年4月17日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Gurbhajan, thank you for your honest feedback. We apologise for the difficulties you experienced with our automated booking system and the challenges in reaching a member of staff. It is encouraging to hear that once in contact, our team provided exemplary service. We appreciate your kind words about our staff and regret that the system has let you down. We have fed this back to our IT department to help improve the service moving forwards. Thank you for your continued patience, Sytner Leicester.
Excellent service
Excellent service. The service assistant Lisa James was efficient, kind and professional. She went out of her ay to help and kept me up to date continuously with the progress of my car which was a lengthier fix than anticipated.
2026年4月15日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Maxine, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Lisa James provided you with efficient, kind, and professional service throughout the repair of your car. It’s wonderful to know she kept you well informed during what was a lengthier fix than expected. Your feedback is greatly appreciated and serves as a great encouragement to the whole team. We look forward to assisting you again in the future. Best regards, Sytner Leicester BMW
Honestly very professional
Honestly very professional, Lee was very helpful and friendly
2026年4月14日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Octavian, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Lee was both helpful and friendly throughout your visit. It is always our aim to provide a professional and welcoming service to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Leicester BMW. We look forward to welcoming you back in the future. Best regards, The Sytner Leicester BMW Team
Very professional company they were a…
Very professional company they were a pleasure to be with they handled my recall very well I would recommend this company for car servicing regards m Baker
2026年4月14日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Mr Baker, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our team professional and that your recall was handled smoothly. It is always our aim to provide excellent service and ensure our customers feel valued and well cared for. Your recommendation means a great deal to us. We look forward to welcoming you back for any future car servicing needs. Kind regards, The Sytner Leicester BMW Team
Excellent service and work carried out…
Excellent service and work carried out as always
2025年11月26日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear James, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you consistently receive excellent service and that the work carried out meets your expectations. It is always our aim to provide the highest standards for our customers, and your feedback is truly appreciated. We look forward to continuing to support you with your BMW in the future. Best wishes, The Sytner Leicester BMW Team
On the day of the work everything went…
On the day of the work everything went well. Staff and facilities were superb.
The arrival and organisation was impressive and work carried out as planned. Check out and car collection also well organised.
Only problem was no printed or email invoice. Account settled but still waiting documentation. Very impressive- makes you feel special.
2025年12月3日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Derek, Thank you for your kind words and for taking the time to share your experience at Sytner Leicester BMW. We are delighted to hear that you found our staff and facilities superb, and that the organisation on the day met your expectations. We apologise for the delay in providing your invoice and appreciate your patience. It is wonderful to know that you felt valued throughout your visit. We look forward to welcoming you back in the future. Kind regards, Sytner Leicester BMW Team
There was a mix up with my booking but…
There was a mix up with my booking but the team fitted me in and were really prompt with the service.
2026年4月11日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Carly, Thank you very much for your kind words. We are pleased to hear that despite the mix-up with your booking, our team were able to fit you in promptly and provide the service you expected. It’s always our aim to ensure every customer feels valued and well looked after. Your positive feedback means a great deal to us, and we hope to continue delivering the high standard of service you experienced on your next visit. Best wishes, The Sytner Leicester BMW Team
Service spot on but careless will doing…
Service spot on but careless will doing service not cleaning when changing oil left oil on engine bay need to do brief on doing service and clean residue left on engine bay. Customer cost money
2026年4月9日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Hardik, thank you for your feedback. We apologise for the oversight regarding the oil residue left in the engine bay during your service. We appreciate you bringing this to our attention as it helps us improve our standards. This experience has been passed onto the Workshop Management Team, who have addressed this with the technician. Thank you again for your feedback, kind regards, Sytner Leicester.
Saw a 3 day old BMW on the Leicester…
Saw a 3 day old BMW on the Leicester BMW dealership for sale as a pre reg, paid the £99 holding deposit and was contacted the next day to say that the car was not for sale for around 6 months and will have 1000's of miles, but they have a really nice 75 pate I can have now, I told then NO I want the car I reserved and paid the £99 for. They are also still advertising this despite me paying the holding deposit which they have not refunded. I started complaining to Auto trader and Sytner and guess what? the car is now available but with around 1000 miles but for the same money as the 7 mile one on the website listing, I have not received any compensation or anything else from them to date. I have now reported the garage to trading standards for miss selling and will do all I can to advise others to stay clear of this dealership.
2026年4月2日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Derek, we sincerely apologise for the frustration and inconvenience you have experienced. We understand how disappointing this situation must be and appreciate your feedback. The sales team have looked at a new car option and hopefully you can conclude the offer on a brand new car. Kind regards, Sytner Leicester.
Sytner Group - Sytner Leicester BMW からの回答
Dear Barbara, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service excellent. It is always our aim to provide the highest standard of care and attention to every customer. Your positive feedback truly means a great deal to the entire team here at Sytner Leicester BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Leicester BMW Team
Efficient when finally booked in but…
Efficient when finally booked in but took 4 months to organise a starter motor recall. Also didn’t notice one of my tyres was a run flat when it shouldn’t have been.
2026年4月3日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Nisha, thank you for your feedback. We apologise for the delay in organising the starter motor recall and understand how frustrating this must have been. We also regret that the issue with your tyre was not identified sooner. Your comments are important to us, and we appreciate you highlighting these concerns. We are pleased to hear that once booked in, the service was efficient. Thank you for choosing Sytner Leicester BMW, and for sharing your experience.
Booking a service was extremely…
Booking a service was extremely difficult.
Staff was very friendly and helpful especially Rebecca was very helpful and knowledgeable.
2026年4月2日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Mr Memon, Thank you for sharing your feedback. We apologise for the difficulties you experienced when booking your service. It is wonderful to hear that despite this, our team, especially Rebecca, was friendly, helpful, and knowledgeable throughout your visit. We truly appreciate your kind words recognising her efforts. Your comments are valuable to us, and we hope to provide an even smoother experience in the future. Thank you once again for choosing Sytner Leicester BMW. Kind regards, Sytner Leicester BMW Team
It’s so easy
It’s so easy. You drive in and there’s someone there to greet you, they explain what they are doing and how long it will take. I waited while my vehicle was serviced with drinks and food available. I was kept up to date throughout my wait and got my vehicle back having been washed and cleaned as well. An all round great experience.
2026年4月4日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Jason, Thank you very much for your kind words and for taking the time to share your experience at Sytner Leicester BMW. We’re delighted to hear that you found the service straightforward and appreciated the refreshments and updates during your wait. It’s wonderful to know your vehicle was returned to you clean and well looked after. Your positive feedback means a great deal to us, and we look forward to welcoming you back in the future. Best regards, The Sytner Leicester BMW Team
I booked for a 2 hour waiting service
I booked for a 2 hour waiting service. An office was provided so that I could work whilst waiting.
2026年4月3日
自発的なレビュー
Sytner Group - Sytner Leicester BMW からの回答
Dear Liam, Thank you very much for your kind words and for taking the time to leave a review. We are delighted to hear that the office space provided allowed you to work comfortably during your 2-hour waiting service. It is always our aim to make your visit as convenient and pleasant as possible. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Leicester BMW in the future. Best regards, The Sytner Leicester BMW Team
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