I was listened to by Reece when I initially contacted and dropped my car in. Reece kept me informed throughout the repair with calls and ease of updates via diect whatsapp messages. Reece was also on... もっと見る
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The customer service provided by Reception and in particular by a young gentleman (who was introduced as Jason) dealt with me with alacrity. His persona was appropriate and sincere. Simply put he repr... もっと見る
Advisor Reece Maynard was excellent at his job and kept us informed of everything that was happening with our vehicle.
The wheel repair was ok but not as good as expected. One graze is still visible and appears not to have been filled before painting. The valve area also appears not to have been properly prepared, w... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
819 Wolverhampton Road, B68 8DA, Warley, 英国
- 0121 552 2825
4.3
優良
854件のレビュー
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Stephen was really helpful a real asset…
Stephen was really helpful a real asset to bmw
2026年6月11日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Thank you very much for your kind words, Luke. We’re delighted to hear that Stephen was so helpful during your experience with us. It’s always wonderful to know that our team members are recognised as valuable assets to BMW. Your feedback is greatly appreciated and serves as a fantastic encouragement for Stephen and the rest of the team. We hope to continue providing you with excellent service in the future. Thanks again for taking the time to share your thoughts.
Level of service
This is the third time i've used this branch of BMW and each time the level of service has been exceptional.Service advisor Reece Maynard and his colleague who sits adjacent to him have on each occasion endeavoured to make sure i wasn't speending money needlessly which is a refreshing change and kept me well informed when my car was been worked on.
2026年6月8日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear H Ambleton, Thank you very much for your kind words and for choosing Sytner Oldbury BMW on multiple occasions. We are delighted to hear that Reece Maynard and his colleague have consistently provided exceptional service, ensuring you feel well informed and confident about the work carried out on your car. It is always our aim to offer honest advice and avoid unnecessary expenses. Your continued trust and positive feedback mean a great deal to us. We look forward to welcoming you back in the future. Kind regards, Sytner Oldbury BMW Team
My personal BMW rep(Reece) was…
My personal BMW rep(Reece) was exceptional throughout the day. He acknowledged and respected my point of view and somewhat annoyance. Reece kept his professionalism and handled my case until it was resolved. He remains at the showroom well over his working hours, to ensure that I leave satisfied.
Was annoyed for the fact that my car(EV) had been with the Sytner for routine service (practically break fluid replacement and maybe checking some other fluids) and yet it was not ready by the end of business. Reece however stayed and ensured that my car was ready before leaving. Thank you Reece. Not so pleased with the service department, not sure what system they operate regarding which car to attended to first. But to keep the car over the working business hours is just not satisfactory. This is despite fact that I I had a similar issue before where I brought the car in for break check and it ended up being with Sytner longer, hence ending up giving me a courtesy car. A sports car which I found really hard to get in/out of due to joint issues.
2026年6月4日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Kyanoush, thank you for your thoughtful feedback. We are pleased to hear that Reece provided exceptional service and professionalism throughout your visit. We apologise for the inconvenience caused by the delay in your car’s service and understand your frustration. Your comments regarding the service department’s scheduling are appreciated and will be taken on board. We are grateful for your continued support and hope to provide a smoother experience in the future. Kind regards, Sytner Oldbury BMW.
Amazing team Sytner Oldbury BMW
Amazing team. Faye and Connor are two assets to the company. Communication was impeccable and answered all my calls when I rang. Super friendly and so efficient had my car done in a matter of days and I even called the day of pick up to make an additional request and it was done.I unfortunately don’t know who did the work on my car but it looks brand new and beautiful. Made me so excited to be back driving! Would highly recommend.
2026年6月5日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Thank you so much, Emily, for your wonderful review. We’re delighted to hear that Faye and Connor provided such excellent communication and service throughout your experience. It’s fantastic that your car looks brand new and that you’re excited to be back on the road. Your kind words mean a great deal to the whole team here at Sytner Oldbury BMW. We truly appreciate your recommendation and look forward to welcoming you back in the future. Safe driving!
Oli was great
Oli was great. Well informed and efficient.
Getting through to the service desk initially was another matter. Took 36 hours to make contact after my initial call. Voice mail , WhatsApp pretty useless.
2026年6月5日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Nigel, thank you for your kind words about Oli’s assistance. We are pleased to hear he was well informed and efficient during your visit. However, we sincerely apologise for the difficulty you experienced in reaching the service desk initially. We appreciate your feedback regarding the voicemail and WhatsApp communication, and understand how frustrating the delay must have been. Your comments are valuable to us, and we hope to provide a smoother experience in the future. Kind regards, Sytner Oldbury BMW.
Eduardo was very helpful and…
Eduardo was very helpful and trustworthy, gave good information on the different services for what I would need alongside my service recall, and then gave me more information regarding some Bodyshop queries I had
2026年6月3日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Abbas, Thank you very much for your kind words. We are delighted to hear that Eduardo was helpful and trustworthy throughout your visit. It’s great to know he provided clear information regarding the services you required alongside your service recall, as well as addressing your Bodyshop queries. Your feedback is greatly appreciated and motivates us to continue delivering excellent customer service. We look forward to welcoming you back to Sytner Oldbury BMW in the future. Best regards, The Sytner Oldbury BMW Team
Very Helpful efficient and informative, Great service.
Member of staff who was assigned to me was Very Helpful and efficient, Great service.
2026年6月2日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Paul, Thank you very much for your kind words. We are delighted to hear that the member of staff assigned to you was both helpful and efficient. Providing great service is something we take great pride in, and it’s wonderful to know that this was reflected in your experience with us. Your feedback is truly appreciated, and we look forward to welcoming you back to Sytner Oldbury BMW in the future. Best wishes, The Sytner Oldbury BMW Team
Sytner Group - Sytner Oldbury BMW からの回答
Dear Mohsen, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Reece was helpful throughout every step of your visit. Providing excellent customer service is very important to us, and it’s wonderful to know that this was reflected in your experience. We truly appreciate your feedback and look forward to welcoming you back to Sytner Oldbury BMW in the future. Best wishes, The Sytner Oldbury BMW Team
Served by Mohammed Choudory was very…
Served by Mohammed Choudory was very professional and helpful.
2026年6月1日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Missi, Thank you very much for your kind words. We are delighted to hear that Mohammed Choudory provided you with a professional and helpful service during your visit to Sytner Oldbury BMW. It is always our aim to ensure every customer feels valued and well supported. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back in the future. Kind regards, The Sytner Oldbury BMW Team
Terrible
Terrible, terrible, terrible service.
I ordered a BMW X3 M Sport Petrol with the Technology Pack, Comfort Pack, and Pro Pack. During my test drive, the vehicle had ventilated seats, which was an important feature for me. Before placing the order, I specifically emailed the sales representative to confirm that my vehicle would include cooling/ventilated seats, and he confirmed that it would.
When my new car arrived, I was informed that the Comfort Pack had been omitted from the order. After an apology, I was offered a diesel vehicle with the same specification. Although reluctant, I agreed to accept it to avoid further delays.
Four weeks later, during a hot day, I attempted to turn on the ventilated seats, only to discover that the function was not available. When I contacted the sales representative, he informed me that he had now conducted further research and realised that the vehicle I had originally test-driven was equipped with the Comfort Plus Pack, not the Comfort Pack.
In other words, neither vehicle supplied to me had the ventilated seats that I had specifically asked about and been assured were included. My question is simple: why was this research not carried out before the order was placed, especially after I had explicitly requested confirmation in writing?
I have now had an open complaint with Sytner Oldbury and BMW UK for over three months. While I have been told that a replacement vehicle order is being considered, I have received no formal resolution and no meaningful update for the past three weeks.
The lack of attention to detail, poor communication, and failure to properly verify vehicle specifications have turned what should have been an exciting purchase into an extremely frustrating experience.
I would appreciate a response from Mark Harris, as I appear to be getting nowhere through the normal complaint channels.
2026年6月1日
自発的なレビュー
To be honest halpful is great job
2026年5月28日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Alfie, Thank you very much for your kind words. We are delighted to hear that you found our team helpful during your visit to Sytner Oldbury BMW. It is always our aim to provide excellent service and support to all our customers. Your positive feedback is greatly appreciated and motivates us to continue delivering the best experience possible. We look forward to welcoming you back in the future. Best wishes, The Sytner Oldbury BMW Team
Customer service
Being dealt with by the service advisor, Matthew Barrett. I unfortunately had to have a new DCT gearbox fitted, Matthew kept me fully informed on what was happening and when, he also managed to shave off a few dollars from the final bill which was greatly appreciated.
2026年4月7日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Mr Spence, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Matthew Barrett provided clear communication throughout the fitting of your new DCT gearbox and was able to assist with the final bill. It’s wonderful to know that you felt well informed and valued during the process. Your feedback is greatly appreciated, and we hope to continue delivering the high standard of service you experienced. Kind regards, Sytner Oldbury BMW Team
Car Service
Left car for service in the morning and for pickup late afternoon. Service not completed so have had to book another date to get it completed.
Went to pickup the car kept hanging around for over an hour.
This is not the service I expect from Sytner BMW.
2026年5月28日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Mr Bhogal, We sincerely apologise for the inconvenience you experienced with your recent service appointment. It is disappointing to hear that the work was not completed as expected and that you had to wait for an extended period. This is certainly not the standard of service we aim to provide at Sytner Oldbury BMW. We would like to invite you to contact our Head of Aftersales, David Froggatt, at davidfroggatt@sytner.co.uk to discuss your experience further. Kind regards, Sytner Oldbury BMW Team
Great service on my airbag recall
Great service on my airbag recall. Will come again. Lovely valet as well
2026年5月21日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Mr Aslam, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you were pleased with the service provided during your airbag recall and that you appreciated the valet. It is always our aim to offer a high standard of care and attention to every customer. We look forward to welcoming you back to Sytner Oldbury BMW in the future. Best regards, The Sytner Oldbury BMW Team
Sytner Oldbury
Once again I have found that the overall experience of selecting and purchasing a new vehicle from Sytner Oldbury was great.
I felt valued as a return customer and Simon and his sales team went over and above to secure me my preferred vehicle and within my budget. I was kept up to date at all points and any questions I had were answered promptly, great service, thanks.
2026年4月30日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Jason, Thank you very much for your kind words and for choosing Sytner Oldbury BMW once again. We are delighted to hear that Simon and the sales team provided you with excellent service and kept you informed throughout the process. It is always our aim to ensure our customers feel valued and supported, especially returning clients like yourself. Your feedback is greatly appreciated, and we look forward to assisting you with any future motoring needs. Best wishes, The Sytner Oldbury BMW Team
I received zero updates about the…
I received zero updates about the status of my vehicle through the day it was with Sytner for a BMW recall and was left waiting for 30 minutes to collect it. Not the experience I expect.
2026年5月15日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Jonathon, Thank you for sharing your feedback. We sincerely apologise for the lack of updates regarding your vehicle during the recall and for the delay you experienced when collecting it. This is certainly not the standard of service we aim to provide, and we appreciate you bringing this to our attention. Your experience is important to us, and we regret any inconvenience caused. We hope to have the opportunity to restore your confidence in our dealership in the future. Kind regards, Sytner Oldbury BMW
The service was extremely expensive
The service was extremely expensive. My car was very poorly valeted and I am still awaiting a quote for a new mini which I have requested the last 2 times I’ve visited
2026年4月30日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Emma, Thank you for your feedback. We apologise that the valeting did not meet your expectations and that you have not yet received the quote for the new Mini despite your visits. We appreciate you bringing these concerns to our attention. We would like to invite you to contact our MINI Brand Manager, Reece Wheeler, at reecewheeler2@sytner.co.uk, who will be happy to discuss your experience further and assist you directly. Kind regards, Sytner Oldbury BMW Team
Very hit and miss on how they treat…
Very hit and miss on how they treat customers service is usually very good but of course they are as they try and get as much out of you as they can.sales can be really pushy on the phone when they are trying to fill spaces at one of the sales weekends but,when you want something they just can’t be bothered
2026年5月2日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Andy, thank you for sharing your feedback. We are sorry to hear that your experience has been inconsistent and that you felt pressured during sales weekends. It is certainly not our intention to make customers feel uncomfortable or undervalued. We appreciate your honest comments as they help us understand where improvements are needed. Customer satisfaction is important to us, and we hope future interactions will better reflect the high standards we strive to maintain.
Great Service
Great service from Az who was professional, knowledgeable and friendly. Handover process was smooth and efficient and timescale for completion of the service was just what was needed. The service technician provided the most comprehensive vehicle check video that I have received. An absolute pleasure to do business with Sytner Olbury.
2026年4月23日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Mr Strike, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Az provided professional, knowledgeable, and friendly service, and that the handover process met your expectations. It’s wonderful to know the service technician’s comprehensive vehicle check video was appreciated. Your positive feedback means a great deal to us, and we are honoured to have been of service to you at Sytner Oldbury BMW. Kind regards, The Sytner Oldbury BMW Team
Service was good and the staff was…
Service was good and the staff was good. Reece was good and kept me informed on the progress of the works being carried out.
2026年4月24日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear T GUMBO, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our service and staff to be good, and that Reece kept you well informed throughout the progress of the works. It is always our aim to provide a clear and reassuring experience for our customers. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience with Sytner Oldbury BMW. Kind regards, The Sytner Oldbury BMW Team
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