I was listened to by Reece when I initially contacted and dropped my car in. Reece kept me informed throughout the repair with calls and ease of updates via diect whatsapp messages. Reece was also on... もっと見る
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The customer service provided by Reception and in particular by a young gentleman (who was introduced as Jason) dealt with me with alacrity. His persona was appropriate and sincere. Simply put he repr... もっと見る
Advisor Reece Maynard was excellent at his job and kept us informed of everything that was happening with our vehicle.
The wheel repair was ok but not as good as expected. One graze is still visible and appears not to have been filled before painting. The valve area also appears not to have been properly prepared, w... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
819 Wolverhampton Road, B68 8DA, Warley, 英国
- 0121 552 2825
4.3
優良
851件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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Good and prompt service
Good and prompt service - Mohammed was very good and prompt.
Kind regards,
Joe
2026年7月27日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Joe, Thank you very much for your kind words and positive feedback. We are delighted to hear that Mohammed provided you with good and prompt service. It is always our aim to ensure our customers feel valued and well looked after during their visits. Your comments are greatly appreciated and serve as encouragement to our entire team. Should you require any assistance in the future, please do not hesitate to get in touch. Kind regards, The Sytner Oldbury BMW Team
Reece was very helpful and attentive to…
Reece was very helpful and attentive to ensure we were not left wondering how long we would be waiting. He showed us where the toilets and drinks were if required. Showroom was impressive with the range of cars and positive feeling within.
2026年7月23日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Jim, Thank you for sharing your experience at Sytner Oldbury BMW. We’re delighted to hear that Reece was helpful and attentive, making your visit comfortable by keeping you informed and pointing out facilities. It’s wonderful that the showroom’s impressive range and positive atmosphere stood out to you. Your kind words are truly appreciated, and we hope to welcome you back again soon for another enjoyable visit. Warm regards, The Sytner Oldbury BMW Team
Sytner Group - Sytner Oldbury BMW からの回答
Thank you so much for your wonderful feedback, Jay. We’re delighted to hear that you received such excellent service at Sytner Oldbury BMW. Jason will be thrilled to know his efforts have been appreciated. It’s always our aim to provide a first-class experience for all our customers, and it’s gratifying to know we’re hitting the mark. We truly value your continued support and look forward to welcoming you back in the future. Thanks once again for your kind words.
Sytner Group - Sytner Oldbury BMW からの回答
Dear Jinseok Kim, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you experienced great service at Sytner Oldbury BMW. It is always our aim to provide the highest standard of care and attention to every customer. Your positive feedback truly means a lot to the entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Oldbury BMW Team
Superb service.
Brilliant! Service advisor and technician were able fit my car in to sort a sudden, urgent problem prior to an imminent holiday. Excellent communication throughout. One very happy and mighty relieved customer!
2026年7月15日
自発的なレビュー
Reece is an absolute Gem of a salesman
Reece is an absolute Gem of a salesman, had some warranty work done to my X2 made the whole process 10/10 from
Start to finish..highly recommend Reece and BMW Oldbury
2026年7月16日
自発的なレビュー
Jason was great
Jason was great from the get go. Always communicating with myself about my car and any issues. Was really straight forward to turn my MOT from a fail to a pass.
2026年7月14日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Thank you, Daniel, for your kind words and positive feedback. We’re delighted to hear that Jason provided clear communication and was able to assist you effectively with your MOT. It’s always our aim to be straightforward and helpful, ensuring our customers feel supported throughout their experience. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Oldbury BMW in the future.
M Chaudhry’s Review
It was a great experience for me, very friendly and very helpful. Professional work was carried out on my 2013 F10 BMW 520d I was informed every step of the way and had no worries about my car, they also gave my vehicle a full wash, my service advisor was Reece Maynard, he made the experience very easy and was well spoken would definitely recommend to a friend or colleague.
2026年7月10日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Thank you very much for your kind words, Mohsin. We are delighted to hear that Reece and the team provided a friendly and professional service throughout your visit. It’s great to know you felt informed and at ease during the work on your 2013 F10 BMW 520d. We always aim to make the experience as smooth as possible and are pleased that you appreciated the full vehicle wash as well. Your recommendation means a great deal to us. We look forward to welcoming you again.
The whole process is aimed at making…
The whole process is aimed at making the transaction as easy as possible for the customer.
2026年7月12日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Steve, Thank you very much for your kind words. We are delighted to hear that you found the process straightforward and customer-focused. At Sytner Oldbury BMW, we always strive to make every transaction as smooth and enjoyable as possible. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back in the future and hope to continue providing the excellent service you experienced. Best wishes, The Sytner Oldbury BMW Team
From start to finish 5 stars
From start to finish 5 stars, as soon as I walked into the show room I was made to feel welcome, very professional but with a personal touch. Can highly recommend Mini and their service team looked after my mini. The valet made my car look like it had just come out of the showroom.
2026年7月11日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Heidi, thank you ever so much for your wonderful 5-star review. We’re delighted to hear you felt so welcome and appreciated the professional yet personal service from our team. It’s fantastic that our Mini service team looked after your car so well, and that the valet left it looking showroom fresh. Your kind recommendation means a great deal to us. We look forward to welcoming you back to Sytner Oldbury BMW in the future. Warm regards from all of us.
Mystery pricing
Booked in online for the service based on the information provided by the car.
Quoted guide price at £249 however my efforts had been ignored and extras were added that brought the price up to £409 by which time I was at the garage. My advice - don’t bother advance booking in as they won’t read it.
2026年7月7日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Thank you for your feedback. We apologise for any confusion caused regarding the service pricing and understand your frustration. It is never our intention to add unexpected costs without clear communication. We would like to invite you to contact our Head of Aftersales, David Froggatt, at davidfroggatt@sytner.co.uk to discuss your experience further. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns directly.
Sytner Group - Sytner Oldbury BMW からの回答
Dear Stephen, Thank you very much for your kind words. We are delighted to hear that you found our service quick, efficient, friendly and professional. It is always our aim to provide the highest standard of care to all our customers, and your positive feedback is truly appreciated. We look forward to welcoming you back to Sytner Oldbury BMW in the future. Best wishes, The Sytner Oldbury BMW Team
Sytner Group - Sytner Oldbury BMW からの回答
Dear Mr Nagpal, We are truly sorry to hear about your experience with our receptionist, as this is not the standard of service we aim to provide. We appreciate your feedback and understand how important a warm and respectful welcome is. We would like to invite you to contact our Head of Aftersales, David Froggatt, at davidfroggatt@sytner.co.uk, so we may discuss your concerns further and work towards a satisfactory resolution. Thank you for bringing this to our attention.
would like to thank Ollie and all the…
would like to thank Ollie and all the staff at BMW Sytner Oldbury. I booked my car in for a starter battery replacement, and Ollie went through everything with me. He showed me a video of my car, explaining all the checks that had been carried out and highlighting any repairs that might be needed. The video was sent to my phone by text, which was a great touch.
They also washed and valeted my car, and it looked fantastic when I collected it.
I would like to thank Ollie and all the staff at BMW Sytner Oldbury for the excellent service they provided. They did a great job on my car, and I really appreciate their professionalism and attention to detail.
2026年6月26日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Narinder, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ollie and the team provided you with clear communication and excellent service, including the helpful video and thorough checks. It’s wonderful to know your car looked fantastic after the valet. Your appreciation of our professionalism and attention to detail means a great deal to us. We look forward to welcoming you back to BMW Sytner Oldbury in the future. Best regards, The BMW Sytner Oldbury Team
Really good service
Really good service . Used a few bmw garages in the past but this is my go to
2026年6月27日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Lee, thank you very much for your kind words and for choosing Sytner Oldbury BMW as your preferred garage. We are delighted to hear that our service has consistently met your expectations and that we have become your go-to place for all things BMW. It’s always a pleasure to welcome back valued customers like yourself. Your support means a great deal to us, and we look forward to continuing to provide you with excellent service in the future. Best wishes from the team.
Sytner Group - Sytner Oldbury BMW からの回答
Dear Mrs Williams, Thank you ever so much for your kind words. We are delighted to hear that your experiences with Sytner Oldbury BMW have always been pleasurable. It is our utmost priority to ensure every visit is enjoyable and meets your expectations. Your continued support means a great deal to us, and we look forward to welcoming you back in the future. Should you ever wish to share any further feedback, please do not hesitate to get in touch. Warm regards, The Sytner Oldbury BMW Team
Great staff
Great staff everyone was really friendly polite and respectful Muhammad was excellent Top level customer service whole experience was top class.
2026年6月23日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Mr Ambleton, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Muhammad and the entire team provided you with top-level customer service and made your visit so enjoyable. It is always our aim to be friendly, polite, and respectful to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to everyone at Sytner Oldbury BMW. Kind regards, The Sytner Oldbury BMW Team
Steven was extremely helpful and kept…
Steven was extremely helpful and kept me up to date with how my car was going
2026年6月17日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Thank you very much for your kind words. We are delighted to hear that Steven was able to assist you so effectively and keep you informed throughout the process. Providing excellent customer service and clear communication is very important to us, and it’s wonderful to know that this was reflected in your experience. We truly appreciate you taking the time to share your feedback and hope you continue to enjoy your car. Please do not hesitate to get in touch if you need any further assistance.
I am always pleased when getting…
I am always pleased when getting repairs done with BMW Syntner, they do a great job
2026年6月12日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Mrs Thomas, Thank you very much for your kind words and for taking the time to share your experience with Sytner Oldbury BMW. We are delighted to hear that you are consistently pleased with the repairs carried out by our team. It is always our aim to provide a high standard of service and workmanship, and your positive feedback is truly appreciated. We look forward to continuing to support you with your BMW in the future. Kind regards, The Sytner Oldbury BMW Team
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