Great service from Sytner. Very smooth and easy pick up of our new car. Very happy with the professional service we had especially from Joe Watson and Arriz Yaqub. Definitely recommend this company.
所在地
所在地を変更Bolingbroke Way, BS34 6FE Bristol, GB
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Very friendly and helpful place to visit. Lots of options and a variety of vehicles. Robbie and Zidah were fantastic, very knowledgeable and patient when it came to us making the right choice. They a... もっと見る
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Good selection of cars. Not pushy sales team. No pressure or rush. Staff knowledgable. Easy “handover/collection”. Hannan is a competent and helpful sales team member
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Jasmine was extremely friendly yet professional. No hard sell just genuine honest help when helping us to find the right car to meet our needs. Dan was also really helpful in getting the car transferr... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Bolingbroke Way, BS34 6FE, Bristol, 英国
4.3
優良
3129件のレビュー
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The little bald man and harry/henry…
The little bald man and harry/henry were great
2026年2月24日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Thank you very much for your kind words. We are delighted to hear that both Henry and Jason made such a positive impression during your visit. It’s always wonderful to know that our team members are providing excellent service and making customers feel valued. Your feedback is greatly appreciated and serves as a great encouragement to everyone at Sytner Select Bristol. We look forward to welcoming you back in the future.
Henry was absolutely brilliant from…
Henry was absolutely brilliant from start to finish. He made the whole process so easy and stress-free, answered all my questions, and made sure I was happy with everything before I left. I’m so pleased and couldn’t recommend him enough. 5 stars all the way!
2026年2月21日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Thank you so much, Leah, for your wonderful review. We’re delighted to hear that Henry provided such a brilliant and stress-free experience from start to finish. It’s fantastic to know he was able to answer all your questions and ensure you were completely happy before leaving. Your kind words mean a great deal to us, and we’re thrilled you’re pleased with everything. We truly appreciate your recommendation and the five-star rating. Thanks again for choosing Sytner Select Bristol!
We arrived just looking for what car…
We arrived just looking for what car would maybe suit .. Freya took us through each car we selected with such professionalism , completely put our mind at ease and we ended up purchasing one..
2026年2月14日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear Lisa, Thank you ever so much for your kind words. We’re delighted to hear that Freya was able to guide you through the selection process with such professionalism and made you feel completely at ease. It’s wonderful to know you found a car that suits you perfectly. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy your new car for many miles to come! Best wishes, The Sytner Select Bristol Team
Good selection of cars for reasonable…
Good selection of cars for reasonable prices, slight delays but otherwise good. Harry was especially helpful
2026年2月20日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear Georgie, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Bristol. We’re delighted to hear you found our selection of cars reasonable and that Harry was especially helpful throughout your visit. We do apologise for any slight delays you encountered and appreciate your understanding. Your feedback means a great deal to us, and we hope to welcome you back in the future for any motoring needs you may have. Best wishes, The Sytner Select Bristol Team
Be careful
Purchased a car, after a great sales pitch and numerous phone calls & emails daily untill the finance went through i personally thought this is a buisness that cares and wants buisness, purchased and additional years warranty for the car also.
Once car was mine and problems arrose they ignored phone calls, emails, left viocemails and car has been in the service workshop twice in 2 months and problems still not addressed.
Alot of inconvenience and stress when they constantly pursue you to buy a car and when you have it you are forgotten
2026年2月14日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear Joe, we sincerely apologise for the disappointing experience you have described. It is certainly not the standard of service we aim to provide, and we understand the frustration caused by the unresolved issues and lack of communication. We would like to invite you to contact our Sales Operations Manager, Richard Westrup, at richardwestrup@sytner.co.uk, so we can better understand your concerns and work towards a resolution. Your satisfaction is important to us.
Poor customer service
From the start, the booking system was a nightmare, no one to speak to on the phone, relying on WhatsApp with long waits, and then receiving a text confirming the wrong date and time. I had to chase again just to make sure my car was booked for the time I specifically requested.
When I dropped the car off, no one greeted me at reception. I waited about 10 minutes until someone from the far end of the building asked if I was okay and pointed me to the service advisor, who was right in front of me but avoided eye contact the entire time. She was polite enough once she had to deal with me.
The next day, I received a text saying my car had passed. I arrived at the agreed time, only to wait another 30 minutes with no communication. The service advisor seemed like I was bothering her, barely spoke to me, handed me a piece of paper and my keys, and just stood there behind her desk waiting for me ti leave. No invoice, no clarity, nothing.
Overall, poor communication, disorganized service, and extremely lacking customer care. The MOT itself was fine, but the experience has made me question whether I want to ever step into this place again. Two stars, only because the advisor did smile a couple of times when I dropped my car off.
2026年2月12日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear Pendzsi, thank you for your honest feedback. We sincerely apologise for the poor communication and lack of customer care you experienced during your visit. This is certainly not the standard we aim to provide. We would like to invite you to contact our Service Manager, Nicola Berryman, at nicolaberryman@sytner.co.uk to discuss your concerns further. Your experience is important to us, and we hope to have the opportunity to restore your confidence in Sytner Select Bristol.
Amazing smooth and supported purchase
Amazing smooth and supported purchase!
Purchased a Tcross from Mark and Rusty in Bristol & the whole experience was very positive, both flexible to make everything work even though i was very fussy & difficult!
2026年2月13日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Thank you very much for your kind words and for choosing Sytner Select Bristol. We’re delighted to hear that Mark and Rusty provided a smooth and supportive experience, even with your particular requirements. It’s always our aim to be as flexible as possible to ensure every customer feels valued and satisfied. Your positive feedback means a great deal to the team. We hope you enjoy your new T-Cross and look forward to welcoming you back in the future.
Henry and Jason were great
2026年2月12日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear Sonia, Thank you very much for your kind words. We are delighted to hear that Henry and Jason provided you with great service during your experience at Sytner Select Bristol. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is truly appreciated and will be shared with the team. We hope to welcome you back in the future and continue to meet your expectations. Best wishes, The Sytner Select Bristol Team
Receptionist helpful kept me informed…
Receptionist helpful kept me informed and while I waited in a warm area with free coffee and use of WiFi, as long as you know you will have to wait, then no issues.
2026年2月3日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear David, thank you for your kind words and positive feedback. We’re delighted to hear that Raiya was helpful and kept you well informed throughout your visit. It’s great to know you appreciated the warm waiting area, complimentary coffee, and WiFi. We understand that waiting can be inconvenient, so we’re pleased that the facilities helped make your experience more comfortable. Your understanding and patience are very much appreciated. We look forward to welcoming you back to Sytner Select Bristol in the future.
MAKE SURE CAR IS NOT ALREADY SOLD AS…
MAKE SURE CAR IS NOT ALREADY SOLD AS PUT DEPOSIT OF £300 TAKEN CAR FOR TEST DRIVE REALLY PUSHED FOR ME TO BUY THE CAR DECIDED TO BUY HAD A COFFEE GOT THE REST OF THE MONEY TOGETHER FOR THEM TO SAY SORRY CAR ALREADY SOLD AND THERE PICKING UP THE NEXT DAY.ALL I GOT BACK IS SORRY THESE THINGS HAPPEN STILL IN SHOCK TO BE HONEST AND STILL HAVENT GOT MY DEPOSIT BACK.
2026年2月7日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear Mr Sweeting, We sincerely apologise for the distress caused by the situation regarding the car and your deposit. We understand how frustrating and disappointing this must be, especially after your time and commitment. We would like to invite you to contact our Head of Sales, Chris Stone, at chrisstone@sytner.co.uk, so we can discuss this matter further and work towards a satisfactory resolution. Your feedback is important to us, and we appreciate the opportunity to address your concerns. Kind regards, Sytner Select Bristol
MOT & Clean
Car went in for MOT, no problem. Was a little disappointed as I'd also requested a wash and vacuum at the check in online but this wasn't carried out.
2026年2月6日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear IR, thank you for your feedback. We are pleased to hear your MOT was completed without issue. However, we apologise that the requested wash and vacuum were not carried out as expected. We appreciate you bringing this to our attention and understand how this may have caused disappointment. Your comments are important to us, and we hope to provide a more comprehensive service experience in the future. Thank you once again for choosing Sytner Select Bristol.
Great experience all over.Alex was very…
Great experience all over.Alex was very helpful and we enjoyed picking up the new car. Excellent service.
2026年2月7日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear Barbara, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Alex was so helpful and that you enjoyed collecting your new car. It’s wonderful to know that our service met your expectations and contributed to a positive experience. Your feedback is greatly appreciated and serves as a great encouragement to the whole team here at Sytner Select Bristol. We wish you many happy miles in your new vehicle.
Good car, poor service and communications
We bought a used Audi from this dealership in January 2026 and nearly backed out of the deal multiple times due to the poor sales experience.
Main Issues:
1. Extremely poor communications - no follow up, ignored emails, calls ignored/not returned
2. Repeated admin errors - misspelled names, incorrect email addresses, details forgotten/misremembered between interactions
3. Loss of confidence in competence - ignorance about certain aspects of the car ("it sounds like you know more about this car than I do") and lack of clarity around paperwork/process
4. Aggressive selling of warranty/insurance - despite my clear message we had already decided not to purchase, they spent 40 mins trying to scare us into changing our mind. I tried multiple times to move us forward but they ignored this and carried on.
We powered through in the end and I'm glad we did because the car itself is excellent and was in good condition, well prepped and no issues after driving off (so the team behind the scenes must be doing a good job).
The more junior sales person handling the transaction was guilty of some of the above but the main issue was the manager assigned to the deal. This individual was the worst person I have interacted with in any sales process. They didn't listen, they didn't remember anything, they repeatedly made the same typos/errors and aggressively tried to sell products after we had said we had decided not to.
The pickup itself took 2.5 hours (should have been under 1 hour) in large part to the manager's mistakes and prolonged sales pitches. I believe it was clear to other employees that we were dissatisfied as the completion of the work was handled by a different manager who seems to have managed this well.
2026年1月30日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear John, Thank you for sharing your experience. We sincerely apologise for the communication issues and the frustration caused during your purchase. It is disappointing to hear about the repeated errors and the aggressive approach you encountered, which do not reflect our standards. We are pleased the car itself met your expectations. We would like to invite you to contact our Head of Sales, Chris Stone, at chrisstone@sytner.co.uk to discuss your concerns further. Kind regards, Sytner Select Bristol Team
Incorrect information supplied
I have now retuned to Sytner Select Bristol twice. On purchasing a VW Golf Hybride I was told by the sales person it will recharge the same as any other hybrid. This has not happened.
After 7 days I returned and was told to have the workshop look at it. Went to reception to be told they had no body trained. Returned to the sales person and agreed to change some settings and try again.
After another 7 days I returned again with the same issues. I asked about testing another vehicle of which I was happy with. The sale people went off and came back offering me £2500 less the purchase price after 2 weeks and 200 miles.
The information supplied by the sales person on purchase was incorrect. The staff member should of confirmed before supplying incorrect information on road test.
I have now complained on Sytner website twice with no reply.
2026年1月30日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear Martin, We sincerely apologise for the disappointing experience you have had with your VW Golf Hybrid and the lack of support from our team. It is regrettable that the information provided was incorrect and that your concerns have not been addressed promptly. We would like to invite you to contact our Head of Sales, Chris Stone, at chrisstone@sytner.co.uk, so he may personally assist you in resolving this matter. Kind regards, Sytner Select Bristol
Incorrect Information Supplied on Purchase
I tested a VW Golf Hybride, during the road test I was told it recharges the same as any other hybrid vehicle. After a short road test and the supplier information I decided to purchase it.
In the week following it was obvious the vehicle did not recharge as informed on the road test. After the vehicle was plugged into charge the engine would NOT recharge as expected.
7 days after purchase I returned to Sydney Select Bristol and spoke to the sales person. I was asked to have the workshop confirm any issues, I waited at reception to be told they have no qualified personnel to work on the hybrid system. The sales person was busy on google looking to confirm information. It was agreed to drive the vehicle under other modes and let them know.
I returned the week later with the same issues, road tested another hybrid I was happy with. The sale people went off to discuss and returned to offer me £2500 less than I paid after 2 weeks and 200 miles.
The incorrect information was supplied on purchase by Sytner staff. I would have expected due to this, that I would have only had to pay the difference of my original purchase.
2026年1月30日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear Nicola, We are sorry to hear about your disappointing experience with the VW Golf Hybrid and the information provided during your purchase. We appreciate your feedback and understand your concerns regarding the vehicle’s charging capabilities and the subsequent offer made. We would like to invite you to contact our Head of Sales, Chris Stone, at chrisstone@sytner.co.uk, so we may discuss your concerns further and work towards a satisfactory resolution. Kind regards, Sytner Select Bristol
First time using Sytner Select for MOT & Service
First time using Sytner Select for my MOT & Service, previously used Lysander Rd. The appointment was made online from the Sytner Select website. I was contacted by email to confirm the appointment and be informed that another member will contact me to discuss available packages/payment plans.
The day of the appointment came and no reminder (as usually happens) and no-one got in touch regarding payment plans. I telephoned before leaving the house to be told there was a cross over with communication due to business strategy on 13 January (the initial email was on 14 January).
Explained the situation to service reception at time of arrival, to curtly be told “we are nothing to do with them, they are different company” !!!
Then the standard text and email attaching the health-check video came. It was very short, fast speaking and unclear. Tried to telephone to the service centre to clarify the health check results, it stated the signee's (of the email) number is invalid (I didn’t select a number).
Explained to service staff at time of collection about the unclear recording and requested a printed report.
2026年1月29日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear Mrs Tutton, thank you for your detailed feedback. We apologise for the communication issues and any frustration caused during your visit. It is certainly not the experience we aim to provide. We appreciate you bringing these matters to our attention. We would like to invite you to contact our Sales Operations Manager, Richard Westrup, at richardwestrup@sytner.co.uk, who will be happy to discuss your concerns further and ensure your experience is improved.
I bought a VW tiguan from Bristol…
I bought a VW tiguan from Bristol store. It only had 20k miles on it. Luckily I purchased an extended warranty, as I have had nothing but issues with the car. Currently it is back in the work shop again. Ive broken down numerous times and for a family car this is just such a worry.
Each time sytner have it back for repairs it takes weeks before I get it back again. The service department dont EVER answer the phone.
My car has currently been there for 7 days with no diagnosis and no update until i went there in person today.
I can't use the courtesy car option through warranty as they havent submitted a claim, as in over a week they havent diagnosed the issue, even though the error codes were very clear and it has already been fixed for the same fault previously...
They keep selling cars but they can't support when the cars have issues which mine has constantly.
Today at the sytner office there were loads of staff still selling but no one at the service desk, and no service manager (apparently a new one is starting monday!?) Their priorities are just to sell. Dont expect any after sales support!
2026年2月2日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear Charlotte, We are truly sorry to hear about the difficulties you have experienced with your VW Tiguan and the service at our Bristol store. This is certainly not the standard we aim to provide, and we appreciate you bringing these concerns to our attention. We would like to invite you to contact our Head of Business, Tim Scott, at timothyscott@sytner.co.uk, so he can personally address your experience and discuss how we might assist you further. Kind regards, Sytner Select Bristol
Lovely service- great experience led by…
Lovely service- great experience led by Kyle and Joe! Purchased my dream car! Great coffee, great friendly staff, reasonable prices, beautiful cars! Highly recommend!
2026年2月1日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Thank you so much, Caylin, for your wonderful review. We’re delighted to hear that Kyle and Joe provided such a great experience and that you’re enjoying your dream car. It’s fantastic to know you appreciated the friendly atmosphere, excellent coffee, and our selection of beautiful vehicles. Your kind words mean a great deal to the whole team at Sytner Select Bristol. We truly appreciate your recommendation and hope to welcome you back again in the future.
Sytner Group - Sytner Select Bristol からの回答
Dear Sue, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner Select Bristol. We are delighted to hear that your visit was a great experience. It is always our aim to provide excellent service and ensure our customers feel valued throughout their journey. Your positive feedback truly means a lot to us. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Best wishes, The Sytner Select Bristol Team
a day at the garage
all very professional in all aspect from arrival to finish work.
very polite members of staff
2026年1月22日
自発的なレビュー
Sytner Group - Sytner Select Bristol からの回答
Dear Steve, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Bristol. We are delighted to hear that you found our team professional and polite throughout your visit, from arrival to the completion of the work. It is always our aim to provide excellent service and ensure every customer feels valued. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to all our staff. Kind regards, The Sytner Select Bristol Team
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