Sytner Group - Sytner Select Cardiff レビュー 

Sytner Group - Sytner Select Cardiff からの回答

2026年6月30日

Dear Mrs Church, Thank you ever so much for your fantastic review. We’re absolutely thrilled to hear that Ivin and Jon made such a positive impression – being called the GOATS is truly an honour! It’s wonderful to know their dedication and hard work have been appreciated. Your kind words mean a great deal to the entire team here at Sytner Select Cardiff. We look forward to welcoming you back in the future and continuing to provide excellent service. Warm regards, The Sytner Select Cardiff Team

Sytner Group - Sytner Select Cardiff からの回答

2026年6月30日

Thank you very much for your kind words. We are delighted to hear that your experience with Sytner Select Cardiff was smooth and hassle-free. It is always our aim to provide a great experience for all our customers, and your feedback is truly appreciated. Should you require any assistance in the future, we would be more than happy to help. We hope you enjoy your new vehicle and look forward to welcoming you back again soon.

Sytner Group - Sytner Select Cardiff からの回答

2026年6月30日

Dear Mr Barnes, We are sorry to hear about your experience and apologise for any distress caused. We take all customer concerns seriously and aim to resolve issues fairly. We would like to invite you to contact our Head of Business, Carl Harris, at carlharris3@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to find a satisfactory resolution. Kind regards, Sytner Select Cardiff

Sytner Group - Sytner Select Cardiff からの回答

2026年6月22日

Thank you very much, Terry, for your fantastic review. We’re delighted to hear that Ivin provided a straightforward and efficient service, making your car purchase a smooth experience. It’s always great to know our team’s efforts are appreciated and that everything was ‘tidy darts’ as you say! Your kind words mean a lot to us and encourage us to maintain the high standards our customers expect. We hope you’re thoroughly enjoying your new car and wish you many happy miles ahead.

Sytner Group - Sytner Select Cardiff からの回答

2026年6月22日

Thank you very much for your kind words, Rhidian. We are delighted to hear that Shinay provided such a helpful and hassle-free experience during your car purchase and part exchange. It’s wonderful to know that our team made the process straightforward and enjoyable for you. We truly appreciate your support and look forward to welcoming you back in the future. Your recommendation means a great deal to us. Wishing you many happy miles in your new vehicle!

Sytner Group - Sytner Select Cardiff からの回答

2026年6月22日

Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Cardiff. We are delighted to hear that Ivin and John provided excellent customer service throughout your purchase. It’s wonderful to know you are happy with your new car and that you would recommend us to others. Your support means a great deal to us, and we hope you enjoy every moment with your dream car. Thank you once again for choosing Sytner Select.

Sytner Group - Sytner Select Cardiff からの回答

2026年6月22日

Thank you very much for your kind words, Neil. We are delighted to hear that Tristam was able to provide you with helpful advice and excellent service throughout your car purchase. It’s always our aim to ensure every customer feels supported and valued, and your feedback is truly appreciated. We hope you are thoroughly enjoying your new vehicle and look forward to welcoming you back to Sytner Select Cardiff in the future. Thanks again for taking the time to share your experience.

Sytner Group - Sytner Select Cardiff からの回答

2026年6月22日

Dear Peter, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ivin and Jonathan provided excellent service and made your remote car purchase a great experience. It’s wonderful to know that everything was arranged smoothly and to your satisfaction. Your positive feedback means a great deal to us, and we truly appreciate your support. We hope you enjoy your new car and look forward to assisting you again in the future. Best wishes, The Sytner Select Cardiff Team

Sytner Group - Sytner Select Cardiff からの回答

2026年6月22日

Thank you very much for your kind words, Jacob. We’re delighted to hear that Mohammed provided such a positive experience and was able to assist you with patience and knowledge. It’s wonderful to know you felt comfortable throughout the process and appreciated his polite and unpushy approach. We truly value your recommendation and look forward to welcoming you back when you’re ready for your next car. Thanks again for taking the time to share your feedback.

Sytner Group - Sytner Select Cardiff からの回答

2026年6月22日

Thank you very much for your kind words, RR. We are delighted to hear that Shinay Ali provided you with excellent service during your experience at Sytner Select Cardiff. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Thank you once again for your support.

Sytner Group - Sytner Select Cardiff からの回答

2026年6月12日

Thank you very much for your kind words and positive feedback. We are delighted to hear that Summer provided you with a professional and enjoyable experience, and that you are pleased with your beautiful new car. It’s wonderful to know that any issues were handled promptly and effectively. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We hope you continue to enjoy your vehicle for many miles to come.

Sytner Group - Sytner Select Cardiff からの回答

2026年6月12日

Thank you, Ian, for your fantastic review. We’re delighted to hear that John and Ahmed provided a straightforward and honest service, making the process easy for you and your wife. It’s wonderful to know you’re happy with both the price and the car you purchased. Your kind words mean a great deal to the team here at Sytner Select Cardiff. We truly appreciate your support and hope you enjoy many happy miles in your new vehicle.

Sytner Group - Sytner Select Cardiff からの回答

2026年6月8日

Thank you very much for your kind words, Jake. We’re delighted to hear that Shinay was able to provide brilliant support throughout your car purchase. It’s always our aim to make the process as smooth and enjoyable as possible for our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We hope you are thoroughly enjoying your new vehicle and look forward to assisting you again in the future. Thanks once again for choosing Sytner Select Cardiff.

Sytner Group - Sytner Select Cardiff からの回答

2026年6月12日

Good afternoon Georgie, Thank you for taking the time to share your feedback. We are sorry to learn that you remain dissatisfied with your experience. We take all customer concerns seriously and have carefully reviewed the points raised in your review. However, we would like to clarify that, although your feedback suggests that a refund has not been processed, our records show that a second deposit was never successfully processed. As discussed with you previously and supported by the documentation provided, no duplicate payment was received by us. We would therefore respectfully ask that you review your bank account records, as advised during our correspondence, to confirm the status of the transaction. We are also concerned to read your comments regarding members of our team. However, following a review of the matters raised, we do not agree with all aspects of your account. Having discussed your concerns with Darius, he has confirmed that he did not answer or engage in a phone call whilst conducting the test drive. Calls are notified via a smartwatch and, whilst a notification may have been received, our understanding is that no call was accepted during the journey. We have found no evidence to suggest that a mobile phone was used whilst driving. With regard to your comments about discussions during the appointment, our understanding is that conversation took place around your respective sales backgrounds, including your experience within furniture sales. We are advised that the discussion was intended as general conversation and rapport-building rather than self-promotion, and therefore does not align with the impression conveyed in your review. Whilst we appreciate that perceptions can differ, it is disappointing to learn that you felt the sales and handover process fell below your expectations. We would note that, throughout the purchasing journey, opportunities were available to raise any concerns, and the transaction ultimately proceeded following the test drive and vehicle presentation. Whilst we fully respect your right to reflect on your experience afterwards, our investigation has not identified concerns at the time that would have indicated the level of dissatisfaction described in your review. With regard to the tyre pressure warning light, we would have been more than happy to assist had this been brought to our attention through our aftersales channels. Customer satisfaction remains important to us, and whilst we do not agree with several of the assertions made within your review, we remain committed to providing support to our customers and addressing any genuine concerns raised. Thank you again for your feedback. Carl Harris Head of Business

Sytner Group - Sytner Select Cardiff からの回答

2026年6月8日

Thank you so much for your kind words, Joanne. We’re delighted to hear that your experience at Sytner Select Cardiff was stress-free and enjoyable. It’s wonderful to know that Kip provided great advice without any pressure, making your visit relaxing. Your recommendation means a great deal to us, and we’re thrilled that the atmosphere and service met your expectations. We look forward to welcoming you back in the future. Thanks again for sharing your positive experience.

Sytner Group - Sytner Select Cardiff からの回答

2026年6月2日

Dear Steve, Thank you very much for your kind words. We are delighted to hear that you found our team friendly and helpful during your visit. It is always our aim to ensure every customer feels valued and supported, so it’s wonderful to know that nothing was too much trouble for you. Your positive feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Select Cardiff in the future. Best wishes, The Sytner Select Cardiff Team

Sytner Group - Sytner Select Cardiff からの回答

2026年6月2日

Dear Alison, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Cardiff. We are delighted to hear that you found our customer service to be good. Providing excellent service is something we take great pride in, and it is always encouraging to receive positive feedback from our customers. We truly appreciate your support and hope to continue meeting your expectations in the future. Kind regards, The Sytner Select Cardiff Team

Sytner Group - Sytner Select Cardiff からの回答

2026年6月2日

Dear Jessica, Thank you ever so much for your kind words. We’re absolutely delighted to hear that Ivin provided such excellent service and that the entire process was straightforward and enjoyable for you. It’s always our aim to make things as smooth and pleasant as possible for our customers. Your feedback truly means a lot to the team here at Sytner Select Cardiff. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Cardiff Team

Sytner Group - Sytner Select Cardiff からの回答

2026年6月2日

Dear Mr Walker - I would like to apologise for the frustration caused by our digital assistant, Sia, and for the lack of personal contact regarding your enquiry, Sia is a very efficient AI bot that can answer all questions, at the point this is not the case or if requested Sia will pass on your detail and discussion topic to a member of our Team, Sia operates 24 hours a day to ensure any customer questions can be answered outside of normal working hours, i am sorry your experience was not what we would hope. I understand that we have made contact with you through Liam Jones, our Sales Manager, at this point and your Porsche RS60 Spyder was discussed as a potential part exchange. To move forward with the transaction, you required a valuation that was above the current market value. Whilst your vehicle is undoubtedly a rare and desirable example, we were unfortunately unable to meet your valuation expectations, I am naturally disappointed that we could not achieve the figure you were seeking. Please be assured that a part exchange forms an important part of the overall transaction, and it is never our intention to undervalue a customer's vehicle, as doing so would only hinder the opportunity to complete a successful sale / purchase. Should I be able to assist you further in any way, please do not hesitate to contact me directly. Kind regards Carl Harris Head of Business

Sytner Group - Sytner Select Cardiff からの回答

2026年6月2日

Thank you very much for your kind words, David. We’re delighted to hear that Raj and Liam provided brilliant assistance in finding your new car. It’s wonderful to know the service was both smooth and fast, making your experience enjoyable. Your feedback means a great deal to the whole team at Sytner Select Cardiff. We hope you continue to enjoy your new vehicle and look forward to welcoming you back in the future. Thanks again for choosing us.