Speedy and efficient service both at drop off and pick up. Special mention for Ola who dealt with me, she was exceptional. Superb service from this very bright and engaging young lady, a real as... もっと見る
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Just purchased a 128ti from the team at Sytner Solihull. From reception, test drive, and the purchase process - everybody I encountered was friendly and knowledgeable. A great car buying experienc... もっと見る
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Disappointed with process - purchased a 2 year old BMW 3 series from Sytner Solihull and felt rushed to complete sale by end of month. Advised collection of car must be Friday 31st and could not be de... もっと見る
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Had a small remedial body work repair, handled by Oli. Oil presented good inter personal skills, good knowledge of his area of work, taking time to explain what would be done in a reassuring manner... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
120 Highlands Rd,Shirley, B90 4NU, Solihull, 英国
- 0121 733 3444
4.3
優良
880件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Excellent service
Excellent service, friendly team, and surpassed expectations. Marcus, Gareth, Mandy and Lilly were all amazing. Thank you Solihull Sytner.
2026年7月16日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Sanjeev, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that Marcus, Gareth, Mandy, and Lilly provided excellent service and made your visit so enjoyable. It’s wonderful to know we surpassed your expectations. Your feedback truly means a lot to the entire team here at Solihull Sytner. We look forward to welcoming you back in the future. Best wishes, The Solihull Sytner BMW Team
Terribly customer focus/ service
Made an enquiry via BMW website re a very low mileage used car. Missed a phone call with no answer phone message left. Returned the call within the hour, the person handling the call took all details - suggested the car in question had sold (doubtful since it had been listed for a while) but they would get someone to call me back ASAP. The call never happened.
Called again later in day, the person answering the call this time incorrectly assumed who had called, said he would pass it on and ask them to call back ASAP. This call never happened.
I have now called yet again, a day later, and am still waiting the call back.
This is terrible customer service, are they trying to sell cars or not?
If the car had been sold (still doubtful as listed on website) they should at least have the courtesy to call.
Secondly, each time I have called there has been repetition of information provided because the person answering the call has clearly not paid attention to detail.
2026年7月14日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear RDB, We sincerely apologise for the poor experience you have described. This is not the standard of service we aim to provide, and we understand your frustration regarding the lack of communication and repeated information requests. We would like to invite you to contact our Used Car Manager - Matt Bond at matthewbond@sytner.co.uk, who would be keen to discuss your concerns and assist you further. Kind regards, Sytner Solihull BMW
BMW Service
I recently had my BMW serviced at Solihull BMW and received excellent customer service throughout.
A special mention to Gary, who was friendly, professional, and kept me updated throughout the process.
I was also very impressed with the video health check carried out by Adrian. It was great to be able to see exactly what had been done to the vehicle, with everything explained clearly and professionally. The video made it easy to understand the work completed and gave me confidence in the recommendations provided.
I really appreciate the time and effort Adrian took to record and send the video. It's an excellent service that adds transparency and provides real reassurance that the vehicle is being looked after properly.
A great experience from start to finish. Thank you to Gary, Adrian, and the team at Solihull BMW. Highly recommended.
2026年7月9日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Thank you, Richard, for your kind words and for taking the time to share your experience. We’re delighted to hear that Gary and Adrian provided such a professional and transparent service, especially with the video health check. It’s wonderful to know that the clear explanations gave you confidence in the work carried out. Your recommendation means a great deal to us, and we’re pleased your visit to Solihull BMW was a positive one from start to finish. We look forward to welcoming you again.
1 star is all I'll give to the sales…
1 star is all I'll give to the sales department
2026年7月11日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Muhammad Asim, We are truly sorry to hear about your disappointing experience with our sales department. At Sytner Solihull BMW, we strive to provide excellent service to all our customers, and it is regrettable that we did not meet your expectations. We would like to invite you to contact our Head of Business, Sam Callender, at samcallender@sytner.co.uk, so we may better understand your concerns and address them directly. Your feedback is important to us. Kind regards, Sytner Solihull BMW Team
Tom & Steve save the day again!
Tom & Steve save the day again!
Big thanks to both for resolving both my aircon issue & a recall in record time!
Really Appreciated guys thank you.
2026年7月7日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Mr Russell, Thank you very much for your kind words and fantastic review. We’re delighted to hear that Tom and Steve were able to resolve your aircon issue and recall so swiftly. It’s always our aim to provide efficient and friendly service, and it’s wonderful to know that this was reflected in your experience. Your appreciation means a great deal to the team. We look forward to welcoming you back to Sytner Solihull BMW in the future. Best regards, The Sytner Solihull BMW Team
I booked in with a problem and received…
I booked in with a problem and received a message saying it was all booked in etc I was given a contact name of Charlie Forbes. Although the problem was sorted it was more expensive than I was expecting. Charlie was very easy to deal with, informative and professional with a nice way about him. He explained the process and handed my car back to me after having a coffee in the waiting area. Great service from BMW and from Charlie Forbes
2026年6月30日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Thank you, Stephen, for your kind words and for taking the time to share your experience. We’re pleased to hear that Charlie Forbes provided clear communication and professional service throughout. It’s great to know you felt well informed and comfortable during your visit. We appreciate your honest feedback regarding the cost and are delighted that, despite this, you found the overall service from BMW and Charlie to be excellent. We look forward to welcoming you back in the future.
Disappointing experience—pushy sales…
Disappointing experience—pushy sales, hidden damage, and delayed refund.I placed a reservation fee on Friday 26th June for a 26-plate BMW M3 G81 (Reg: EU26 XUN) priced at £81,750. Before driving up from London on Sunday morning with my 9-year-old daughter, I requested a video to check for any damage. The video sent to me did not show the issues.Upon arrival, I found a couple of flaws: a dent on the passenger-side rear quarter and a centre console where the gear stick is was chewed up. When we went for a test drive, the car had next to no fuel. I was restricted to a very short distance and left incredibly stressed that the car would run out of fuel with my young daughter in the vehicle. Even when I offered to pay for petrol out of my own pocket to get a proper drive, I was told they couldn't do that.While the part-exchange process went fine, the sales rep later called to heavily push me to close the deal before the end of the month so they could hit their targets. The whole process just felt incredibly rushed and full of pressure. When you are spending £81,750 straight, you expect to feel appreciated as a customer, not rushed through a stressful transaction just to help them hit a monthly quota. Oh, and I am still waiting for my reservation fee of £99 to be refunded back to my original payment card.
2026年6月28日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Sohel, We sincerely apologise for the disappointing experience you have described. It is certainly not the standard we aim to uphold, especially when dealing with such a significant purchase. We appreciate your feedback regarding the condition of the vehicle, the test drive, and the sales process. We would like to invite you to contact our Used Car Manager - Matt Bond at matthewbond@sytner.co.uk to discuss your concerns further and seek a resolution. Kind regards, Sytner Solihull BMW
My Experience with Two Different Sytner BMW Dealerships
I bought my BMW from Warwick, so for nearly three years I went back there for all my servicing and warranty work.
One day, when my key stopped working, I was told that the key wasn’t covered under warranty. Looking back, they’d taken a similar approach with a few other issues in the past, and I’d simply accepted what I was told. This was the final straw, so I decided to look into it myself, only to discover that it wasn’t true and that the dealership had misinformed me.
After that, I decided to give Sytner Solihull a try. Honestly, my experience has been excellent from day one. I kept thinking to myself, “I wish I’d changed dealerships much sooner.” I never imagined that two dealerships belonging to the same group could be so different. For the past year, Sytner Solihull has been my dealership of choic and hopefully it stays that way for many years to come.
I’m not saying that Sytner Solihull approves every warranty claim, because they don’t. However, they have always treated me fairly, been honest, and made decisions based on what was genuinely covered. They’ve consistently done their best to help, and I really appreciate that.
A special thank you to Sam and Harrison for all their help and professionalism.
2026年6月25日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Mr Ozyapi, Thank you for sharing your experience and for your kind words about Sytner Solihull. We are delighted to hear that our team, especially Sam and Harrison, have provided you with honest and fair service. It means a great deal to us that you feel valued and supported, and we truly appreciate your loyalty. We look forward to continuing to assist you for many years to come. Your feedback is greatly appreciated. Kind regards, Sytner Solihull BMW Team
Absolutely terrible- my car was booked…
Absolutely terrible- my car was booked in for a service and they forgot about my car due to the assigned technician going home. And upon me ringing at 4:30pm and then they started work on my car, I collected it at 5:20, and they hadn’t even done my Vehicle Health check or sent me the video, nor cleaned my car, and then Tom James who dealt with my car was unbelievably professional- what am I paying a premium price for? Ridiculous! Outraged! And just utterly dissatisfied with the follow up.
2026年6月29日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Aminah, We sincerely apologise for the disappointing experience you have described. It is certainly not the standard of service we aim to provide, especially given the premium nature of our brand. We understand your frustration regarding the delay, lack of Vehicle Health Check, and follow-up. We would like to invite you to contact our Service Manager - Lisa McVeigh at lisamcveigh@sytner.co.uk, to discuss your concerns further and work towards a resolution. Kind regards, Sytner Solihull BMW Team
Yet again great service
Yet again great service, this is my 4th car I’ve had from bmw Solihull, faultless
2026年6月30日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Neil, thank you ever so much for your kind words and continued loyalty to Sytner Solihull BMW. It’s truly a pleasure to hear that your experience with us has been faultless across four vehicles. We take great pride in providing excellent service and it’s wonderful to know this has been reflected in your visits. Your support means a great deal to the entire team, and we look forward to welcoming you back whenever you’re ready for your next BMW. Warm regards.
I got the car back clean and the work…
I got the car back clean and the work was completed as required
2026年6月29日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Ian, thank you very much for your kind words. We are delighted to hear that you were pleased with the cleanliness of your car and that the work was completed to your satisfaction. It is always our aim to provide a high standard of service and ensure our customers feel confident and valued. Your feedback is greatly appreciated and motivates our team to continue delivering excellent care. We look forward to welcoming you back to Sytner Solihull BMW in the future.
great service
polite reception staff offered me a soft drink which was very welcome on the hottest day of the year
Kyle was great, he kept me updated and got the car ready on time so I could get to work on time
2026年6月26日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Dr Ketkar, Thank you very much for your kind words. We’re delighted to hear that our reception team made you feel welcome, especially on such a hot day. It’s wonderful to know that Kyle kept you well informed and ensured your car was ready on time, allowing you to get to work without any hassle. Your feedback is greatly appreciated, and we hope to continue providing you with excellent service in the future. Best regards, The Sytner Solihull BMW Team
Reason my car had to go in was due to…
Reason my car had to go in was due to damage to the aircon pipe resulting in no functioning air conditioning - this has occurred prior to my purchase of the car and was lot checked before handed over to me. Do not use aircon routinely so only discovered when. Heatwave occurred. Was initially told would be responsible for repair costs. Part required so needed to return. A second day.
2026年6月16日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Claire, thank you for sharing your experience. We apologise for the inconvenience caused by the air conditioning issue and understand how frustrating this must have been, especially during the heatwave. We appreciate your feedback regarding the communication about repair costs and the need for a second visit. We would like to invite you to contact our Service Manager - Lisa McVeigh at lisamcveigh@sytner.co.uk, to discuss your concerns further and ensure your satisfaction. Kind regards, Sytner Solihull BMW.
Fantastic, a God send!
Fantastic service. Tom James, my service adviser was superb. For a youngster, I found him polite, courteous, knowledgeable, and very communicative. He’ll go a long way! Their top service technician identified why I was having a problem with my Z4’s brake discs, that had previously been changed by Sytner Tamworth, more local to me. They only lasted 2000 miles, before the problem of juddering brakes, started again. Sytner Solihull once again changed the discs for a second time, and have assured me that it won’t happen again, as they found the root cause. I hope so! Full credit to Solihull, I’ll be using them for everything in future.
2026年5月15日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Thank you, Scott, for your kind words and detailed feedback. We’re delighted to hear that Tom James provided such excellent service and that our technician was able to identify and resolve the issue with your Z4’s brake discs. It’s reassuring to know you feel confident in our team and the work carried out. We truly appreciate your continued trust in Sytner Solihull and look forward to supporting you with all your future motoring needs.
Happy with the experience
Happy with the experience. A little bit 'ott' with the online book-in. Initially tried to use the BMW app to make first approach for an MOT and a couple of other queries. Impossible. Needed direct call to speak to a person in the Solihull Branch.
Kyle, the service engineer, was particularly helpful on the day and kept me informed during the day. At the hand back to me, he went through all the issues.
2026年6月16日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Ronald, thank you for your kind words and for sharing your experience with us. We’re pleased to hear that Kyle provided helpful and clear communication throughout your visit. We appreciate your feedback regarding the online booking process and understand how important it is to have direct contact when needed. It’s great to know that, despite the initial difficulties, your overall experience was positive. We look forward to welcoming you back to Sytner Solihull BMW in the future.
MOT ,service etc completed as requested…
MOT ,service etc completed as requested and excellent communication with regard to ‘issues’
2026年6月16日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Andrew, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that your MOT and service were completed as requested and that our communication regarding any issues was clear and helpful. It is always our aim to provide excellent service and keep our customers fully informed throughout. We truly appreciate your positive feedback and look forward to welcoming you back to Sytner Solihull BMW in the future. Best regards, The Sytner Solihull BMW Team
Engagement
For me it would be great to have the associate to be more engaging and happy.
Looked quite down and upset.
2026年6月12日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Mr Channa, Thank you for your feedback. We are sorry to hear that your experience with our associate did not meet your expectations and that they appeared down and upset. At Sytner Solihull BMW, we strive to provide a welcoming and positive environment for all our customers. We would like to invite you to contact our Head of Business, Sam Callender, at samcallender@sytner.co.uk to discuss your experience further. Your satisfaction is important to us. Kind regards, Sytner Solihull BMW
The service is always excellent
The service is always great from the ladies on reception to Sam who went that extra to make my visit just excellent so well done and thanks for looking after me
2026年6月5日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear David, Thank you ever so much for your kind words. We’re delighted to hear that the service you received, from our reception team to Sam, made your visit excellent. It’s always our aim to provide a warm and attentive experience, and it’s wonderful to know that this was reflected during your time with us. Your appreciation means a great deal to the whole team. We look forward to welcoming you back to Sytner Solihull BMW in the future. Best wishes, The Sytner Solihull BMW Team
The staff are always patient and…
The staff are always patient and helpful, and then process of servicing, car sales etc has always been both smooth amd hassle free
2026年6月3日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Geraldine, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our team has been patient and helpful throughout your visits, and that the servicing and car sales processes have been smooth and hassle-free. Your positive feedback means a great deal to us, and we look forward to continuing to provide you with excellent service in the future. Best wishes, The Sytner Solihull BMW Team
Fantastic
Fantastic! A warm welcome as one enters reception and swiftly onto a comfy seat to await the engineer working with me.
Harrison was really helpful, made great suggestions about managing some matters that had come up as Advisories.
The team are always ready to help.
2026年6月1日
自発的なレビュー
Sytner Group - Sytner Solihull BMW からの回答
Dear Joyce, Thank you very much for your kind words. We are delighted to hear that you received a warm welcome and found Harrison’s assistance helpful during your visit. It’s wonderful to know that our team made you feel comfortable and supported throughout. Your positive feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Solihull BMW in the future. Kind regards, The Sytner Solihull BMW Team
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