This was my BMW i4's first service. Steven Gunapalan, the service agent, collected and returned the car from and to my home. Steven went the extra mile and arranged for the purchase of a battery for t... もっと見る
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所在地
所在地を変更Arlington Business Park, Gunnels Wood Road, SG1 2BE Stevenage, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Excellent from beginning to end. Re: BMW M2CS carbon roof repair. I was talked through the process by Peter & his team. A week passed and the end result is even better than expected. I am i... もっと見る
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Jason from the Stevenage branch was absolutely unreal! He gave us an amazing deal and helped us every step of the way. He was extremely patient, helpful and made the whole experience so easy. I’d hone... もっと見る
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Good but frustrating. When attempting to contact a particular member of staff via phone, e-mail or the website this can prove almost impossible. May be an out office response would be advisa... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Arlington Business Park, Gunnels Wood Road, SG1 2BE, Stevenage, 英国
4.7
優良
453件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
BMW X5 Purchase
Simple, easy process supported by knowledgeable and friendly staff, Very happy with the end result.
2026年6月8日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear Neil, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Stevenage BMW. We are delighted to hear that you found the process simple and easy, and that our knowledgeable and friendly team were able to support you effectively. It is wonderful to know you are very happy with the end result. Your feedback is greatly appreciated and serves as a fantastic encouragement to all of us. Best wishes, The Sytner Stevenage BMW Team
Sytner Group - Sytner Stevenage BMW からの回答
Dear Stuart, thank you very much for your kind words and for taking the time to leave us a review. We’re pleased to hear you found our team friendly and the service good. We do apologise that the process took a little longer than initially estimated, and we appreciate your understanding and patience. It’s always our aim to provide a positive experience for all our customers. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Best wishes.
Excellent Work Manager
Had Steven who was in charge of work on my BMW & I have nothing but praise for how he managed it.Thank you Steven.
2026年6月11日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear Paul, Thank you very much for your kind words and for taking the time to share your positive experience with Steven and the team at Sytner Stevenage BMW. We are delighted to hear that Steven managed the work on your BMW to your satisfaction. It is always our aim to provide excellent service and ensure our customers feel valued and well cared for. Your praise is greatly appreciated and serves as a wonderful encouragement to us all. Kind regards, Sytner Stevenage BMW Team
Ben was very helpful and professional
Ben was very helpful and professional. He understood exactly what I needed and proactively provided useful advice and recommendations. His excellent customer service made the whole experience easy and stress-free. Highly recommended
2026年6月11日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Thank you very much for your kind words. We are delighted to hear that Ben was able to provide you with helpful and professional service, understanding your needs and offering valuable advice. It’s wonderful to know that your experience was easy and stress-free. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive feedback. We look forward to welcoming you back to Sytner Stevenage BMW in the future.
Personal service and personable staff
2026年6月12日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear Andrew, Thank you very much for your kind words. We are delighted to hear that you appreciated the personal service and found our staff personable. It is always our aim to provide a welcoming and attentive experience for all our customers. Your positive feedback truly means a lot to the entire team at Sytner Stevenage BMW. We look forward to welcoming you back in the future and continuing to offer the high standard of service you expect. Best wishes, The Sytner Stevenage BMW Team
I received a friendly welcome and my…
I received a friendly welcome and my car was checked in for its service straight away. I was told it would be around 2 1/2 hours and it was ready right on time, I was kept up dated the whole time I was there and the car had a complimentary clean and vac, great service.
2026年6月10日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear Emma, Thank you very much for your kind words and for taking the time to share your experience at Sytner Stevenage BMW. We are delighted to hear that you received a friendly welcome and that your service was completed promptly and efficiently. It’s wonderful to know you appreciated the updates throughout and the complimentary clean and vacuum. Your positive feedback means a great deal to us, and we look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
Bit of a mix up with my appointment but…
Bit of a mix up with my appointment but they still managed to fit my car in for a service. As always fantastic service absolutely no complaints.
2026年6月10日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear Sheila, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that, despite the initial mix-up, we were able to accommodate your service appointment and that you found our service fantastic. Your continued support means a great deal to us, and it’s always a pleasure to look after your car. We truly appreciate your positive feedback and look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
Experience of Service at Sytner
Thought the 'Meet and Greet' reception good.
Was waiting a fair length of time to then be seen by an advisor but as soon as I mentioned this, another advisor came over to see me and carried out a short check-in.
Although I had not specified a 'waiting' service, as the advisor realised I was intending to wait, she was able to transfer me to this service.
I received the video survey, which was informative,
The car was serviced within the timeframe predicted, all the agreed items having been attended to. It turned out that the car had failed the MoT due to a damaged tyre but the advisor made immediate enquiries to find out if you had the tyre in stock, which you had, and the tyre was subsequently replace in a reasonable time period.
I was able to wait and was able to undertake several tasks on my lap top while I was waiting in comfortable surroundings.
My car was returned, having been cleaned and washed, and I was able to return home by mid afteroon.
All very satisfactory.
2026年5月29日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear Richard, Thank you for your detailed and positive feedback. We are pleased to hear that you found our ‘Meet and Greet’ reception welcoming and that the advisor was able to accommodate your waiting service promptly. It’s great to know the video survey was informative and that your car was serviced within the expected timeframe. We’re also glad you enjoyed the comfortable surroundings while waiting and that your car was returned clean and ready for your journey home. Kind regards, Sytner Stevenage BMW Team
Had a great experience
Had a great experience with my recent car service. I especially want to thank Ben Lau for his excellent service. He took the time to go through the service report thoroughly, and his clear explanations made everything easy to understand. Great customer service!
2026年6月4日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear Samuel, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ben Lau provided you with excellent service and clear explanations during your recent car service. It’s wonderful to know that our team made the process easy to understand and ensured you felt well informed. Your positive feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Stevenage BMW in the future. Best regards, The Sytner Stevenage BMW Team
Sytner Group - Sytner Stevenage BMW からの回答
Thank you, Darren, for your kind words. We’re delighted to hear you found our service professional, efficient, and timely. It’s always our aim to provide the best experience for our customers. We truly appreciate your feedback and look forward to welcoming you back to Sytner Stevenage BMW.
They were realistic with the time it…
They were realistic with the time it would take to carry out the repairs. They kept me informed. The short video showing the condition is a nice touch. Stephen was very helpful.
2026年6月2日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear David, Thank you very much for your kind words and positive feedback. We’re delighted to hear that you found our communication clear and appreciated the realistic timeframes for your repairs. It’s great to know the short video was a helpful addition, and that Stephen provided the assistance you needed. Your satisfaction means a great deal to us, and we’re pleased to have met your expectations. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Best regards, The Sytner Stevenage BMW Team
Sytner Group - Sytner Stevenage BMW からの回答
Dear Lisa, thank you very much for your kind words. We are delighted to hear that you found our team friendly and helpful. It is always our aim to provide excellent service and ensure every customer feels valued. We truly appreciate your positive feedback and look forward to welcoming you again soon.
Nice experience
All staff were very efficient, except for I asked for my key battery to be changed but unfortunately they forgot 😕
2026年5月30日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear Neil, thank you for your kind words regarding the efficiency of our team. We sincerely apologise for the oversight concerning your key battery replacement and understand how frustrating this must have been. Your feedback is important to us, and we appreciate you bringing this to our attention. We hope that, despite this, your overall experience with Sytner Stevenage BMW was positive. Please do not hesitate to get in touch if there is anything further we can assist you with.
I have been a customer with BMW…
I have been a customer with BMW Stevenage when it was originally BMW Specialist Cars Stevenage since 2008 as I followed Paul Humphery from Sales who was originally at BMW Milcars Golders Green, London when we first met after our unpleasant visit to BMW Watford in 2000.
Since year 2000 I have travel far as our Watford local Sales and Service branch was not customer friendly and as its proofed, the Sales dept no longer exist. Have tested the Service Dept and service not changed.
Sytner Group Stevenage Service Dept is excellent to dated. In our recent visit to BMW service dept, I was attended by Ben Lau who really looks after their customer.
2026年3月30日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear Cheung, Thank you for your continued loyalty to BMW Stevenage since 2008 and for sharing your experience. We are delighted to hear that Paul Humphrey and Ben Lau have provided you with exceptional service over the years. It is wonderful to know that our team consistently meets your expectations and that you feel well looked after. Your kind words are greatly appreciated, and we hope to maintain this high standard of care for many years to come. Kind regards, Sytner Stevenage BMW Team
Excellent experience with finding what…
Excellent experience with finding what car I wanted that had the spec of the car I wanted .
2026年5月27日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear Robert, Thank you very much for your kind words. We are delighted to hear that you had an excellent experience finding a car with the exact specifications you desired. It is always our aim to ensure our customers leave completely satisfied with their choice. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. We hope you continue to enjoy your new BMW and look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
Very attentive staff and friendly
Very attentive staff and friendly, helpful through from check in at reception onto Ben at service interface and Nick carrying out pre service checks.
Good feedback when asked a couple questions.
Just to mention I did find booking a little difficult as I think Faye was on her own that day and there were a lot of calls going in.To her credit she came back to me later in day when I was beginning to think of giving up.
2026年5月27日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear Keith, Thank you very much for your kind words and detailed feedback. We’re delighted to hear that Ben, Nick, and the team provided attentive and friendly service throughout your visit. It’s great to know that Faye managed to get back to you, we appreciate your understanding. Your comments are truly valued, and we’re pleased that you felt well supported from check-in to pre-service checks. We look forward to welcoming you back in the future. Best regards, Sytner Stevenage BMW Team
My vehicle had a Safety Recall
My vehicle had a Safety Recall, with reference to the Air Conditioning Wiring Harness - & this matter was acted upon & resolved very promptly, efficiently & professionally at BMW Stevenage.
2026年5月19日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear Bikash Acharya, Thank you very much for your kind words and positive feedback. We are delighted to hear that the safety recall regarding the Air Conditioning Wiring Harness was dealt with promptly, efficiently, and professionally. At Sytner Stevenage BMW, we strive to provide the highest standard of service to ensure our customers’ safety and satisfaction. Your recognition means a great deal to our team. We look forward to continuing to support you and your vehicle in the future. Kind regards, Sytner Stevenage BMW Team
From Hybrid to Electric the easy way.
My wish to progress from Hybrid To fully electric caused me some initial trepidation.
That concern was soon overcome by the sensitive and professional customer service provided by the team.
I am now the proud owner of a BMW iX1. Special mention must go to Chris Chipperfield and Molly Taylor. The after sales service continues with regular teach ins to make sure I understand all the new technology. A great experience.
2026年5月25日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Thank you, John, for your wonderful review. We’re delighted to hear that Chris and Molly provided such attentive and professional support during your transition to a fully electric BMW iX1. It’s fantastic that the after-sales service and regular teach-ins have helped you feel confident with the new technology. Your kind words mean a great deal to the team, and we’re thrilled you had a great experience with us at Sytner Stevenage. Enjoy your new BMW!
Was kept fully informed about the progression of the car
Was kept fully informed about the progression of the car. Delivery on the day was seamless, but the instructions on how the car works was a bit overwhelming. I have been driving the car for about two weeks and it’s been a joy. Still trying to figure out all the car can do.
2026年5月20日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear John, thank you for your kind words and for sharing your experience with us. We’re delighted to hear that the delivery process was seamless and that you’re enjoying your new BMW. We appreciate your feedback regarding the instructions and understand that modern vehicles can be quite complex. It’s great to know you’re discovering all the features at your own pace. Wishing you many enjoyable journeys ahead in your car. Thank you once again for choosing Sytner Stevenage BMW.
Very professional service
From the moment I met the salesperson until the time I collected the car the whole process and all the people I met were very professional. The salesperson was incredibly knowledgeable and listened to my requirements. A suitable car was sourced very quickly once I decided I wanted to purchase a BMW. Communication throughout was exemplary and I would have no hesitation in returning to Sytner Stevenage in future. First class job!
2026年5月26日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear Gary, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Stevenage BMW. We are delighted to hear that our team provided professional and knowledgeable service throughout your purchase. It’s wonderful to know that communication met your expectations and that you found the perfect car so swiftly. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
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