This was my BMW i4's first service. Steven Gunapalan, the service agent, collected and returned the car from and to my home. Steven went the extra mile and arranged for the purchase of a battery for t... もっと見る
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所在地
所在地を変更Arlington Business Park, Gunnels Wood Road, SG1 2BE Stevenage, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent from beginning to end. Re: BMW M2CS carbon roof repair. I was talked through the process by Peter & his team. A week passed and the end result is even better than expected. I am i... もっと見る
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Jason from the Stevenage branch was absolutely unreal! He gave us an amazing deal and helped us every step of the way. He was extremely patient, helpful and made the whole experience so easy. I’d hone... もっと見る
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Good but frustrating. When attempting to contact a particular member of staff via phone, e-mail or the website this can prove almost impossible. May be an out office response would be advisa... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Arlington Business Park, Gunnels Wood Road, SG1 2BE, Stevenage, 英国
4.7
優良
454件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The appointment was easy to arrange…
The appointment was easy to arrange with a reminder sent prior to the specified date and time. I was updated regularly during the repair. The staff were helpful and very knowledgeable/professional also very easy to talk to.
2026年2月2日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear Jennifer, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that arranging your appointment was straightforward and that our team kept you well informed throughout the repair process. It’s wonderful to know you found our staff both knowledgeable and approachable. Your feedback is greatly appreciated and serves as a great encouragement to all of us here at Sytner Stevenage BMW. We look forward to welcoming you again in the future. Best regards, The Sytner Stevenage BMW Team
Service and warranty repairs.
I had my car serviced, and had work carried out under a warranty. Both were done very well, and I was kept advised of the work done, as the parts were awaiting delivery. I was offered a courtesy car while the parts were due. All in all a very positive experience. Well done to all.
2026年1月30日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear John, Thank you very much for your kind words and positive feedback. We are delighted to hear that your service and warranty work were carried out to your satisfaction and that you felt well informed throughout the process. It’s great to know the courtesy car helped during the wait for parts. Your appreciation means a lot to the entire team at Sytner Stevenage BMW. We look forward to welcoming you back in the future. Best regards, The Sytner Stevenage BMW Team
Bought a used X1 with a trade-in
Bought a used X1 with a trade-in. Attentive service from the sales team especially Sam who was the main contact. A few minor issues with the process but these were all rectified satisfactorily. Overall a good experience.
2026年1月16日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear David, Thank you very much for your kind words and for choosing Sytner Stevenage BMW. We’re delighted to hear that Sam and the sales team provided attentive service throughout your purchase. It’s great to know that any minor issues were resolved to your satisfaction. Your feedback is greatly appreciated, and we’re pleased that overall you had a good experience with us. We hope you enjoy your new X1 and look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
Love the place
Love the place. From it’s Specialist Cars roots and now Sytner the team are all very welcoming and I can imagine it isn’t easy running such an operation so credit to everyone involved.
2026年1月24日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear Tim, thank you ever so much for your kind words and your long standing custom and relationship with Stevenage and thoughtful review. We are delighted to hear that you feel welcomed by our team and appreciate the journey from Specialist Cars to Sytner. It truly means a great deal to us that our efforts are recognised, especially given the complexities involved in running such an operation. Your support and encouragement are greatly valued by everyone here at Sytner Stevenage BMW. We look forward to welcoming you back again soon.
Excellent car service
The car was serviced and this was extended by a day which meant it would be with you for the weekend, however then we were told that it could be collected on Saturday morning, which was really good news.
2026年1月22日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Thank you very much for your kind words. We’re delighted to hear that the service experience met your expectations and that the early collection on Saturday morning was a pleasant surprise. It’s always our aim to provide a smooth and convenient service for our customers. Your feedback is greatly appreciated and motivates our team to continue delivering excellent care. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Thank you once again for choosing us.
Sytner Group - Sytner Stevenage BMW からの回答
Thank you very much for your kind words. We’re delighted to hear you found our service quick, efficient, and easy to understand. It’s always our aim to provide a straightforward and positive experience for all our customers. We truly appreciate your feedback.
Excellent service as always and very…
Excellent service as always and very comfortable surroundings to wait in.
2026年1月17日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Thank you, John, for your kind words. We’re delighted to hear you consistently enjoy our service and find the surroundings comfortable. Your continued support means a great deal to us, and we look forward to welcoming you back to Sytner Stevenage BMW soon.
Oli Nash for president!!
Oli Nash at Sytner BMW/Mini service in Stevenage is brilliant. Exemplary service and always goes the extra mile. Never leaves a stone unturned and always makes sure that customers are 100% happy with their cars and the service they receive. You pay for quality at main dealers but you get it here. Guaranteed.
2026年1月2日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Thank you, Daniel, for your wonderful feedback. We are delighted to hear that Oli Nash consistently provides exemplary service and goes the extra mile to ensure complete satisfaction. It’s fantastic to know that our commitment to quality at Sytner Stevenage is recognised and appreciated. Your kind words truly mean a lot to the team and reinforce our dedication to delivering the highest standards. We look forward to continuing to provide you with outstanding service in the future.
Great customer service
Easy process, great customer service. Ollie was great in managing my issues and getting the problem resolved with my car, good updates both systemically online and in person.
2026年1月9日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Thank you very much for your kind words and positive feedback. We are delighted to hear that Ollie provided excellent support and kept you well informed throughout the process. It’s wonderful to know that your experience with us was straightforward and that our customer service met your expectations. We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future. Your satisfaction is very important to us.
Stephen went above and beyond for me
Stephen went above and beyond for me. Very helpful - thank you.
2026年1月7日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Thank you very much for your kind words, Neil. We’re delighted to hear that Steven provided such excellent service and went above and beyond to assist you. Your feedback is greatly appreciated, and we hope to welcome you back to Sytner Stevenage BMW in the future.
Oli is always very helpful and goes…
Oli is always very helpful and goes above and beyond with his customer service.
2026年1月6日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear Alexander, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Oli consistently provides such excellent customer service and goes above and beyond to assist you. It is always our aim to ensure every customer feels valued and well supported throughout their journey with us. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Kind regards, Sytner Stevenage BMW Team
Very happy with the efficiency of the…
Very happy with the efficiency of the Service team. My car broke down and I arrived unexpectedly at Sytner and asked for help which was duly provided, including the provision of a courtesy car and later a hire car. The part required was on long lead time and with it being Christmas it was going to exasperate the time my car was on the road. I was particularly satisfied with Stephen’s efforts all round. I always receive high quality service at Sytner Stevenage. Good job!
2026年1月2日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear James, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Stephen and the Service team were able to assist you promptly during a difficult situation, especially over the Christmas period. It’s wonderful to know that you consistently receive high-quality service at Sytner Stevenage. Your satisfaction is our priority, and we truly appreciate your continued trust and support. Best wishes, The Sytner Stevenage BMW Team
Easy check in & was kept up to date…
Easy check in & was kept up to date with progress
2025年12月30日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Thank you, Barbara, for your kind words. We’re delighted to hear that the check-in process was easy and that you felt well informed throughout. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Stevenage BMW in the future.
Simply the best
When we got to the dealership we meet Dereck who was very polite made us both a coffee and took us threw the signing stages made us feel very welcome and Dereck will b the reason I will be back for my next new car then Thierry show me all the gadgets on the car he was polite funny and knows what he’s doing and Chris I only spoken to on the phone and again very polite and easy to talk to in all you have an excellent team
2025年12月29日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear Alan, thank you very much for your kind words and for taking the time to share your experience at Sytner Stevenage BMW. We are delighted to hear that Derek, Thierry, and Chris made you feel so welcome and supported throughout your visit. It’s wonderful to know that their politeness, knowledge, and humour left such a positive impression. We truly appreciate your recommendation and look forward to welcoming you back for your next new car. Best wishes from the entire team.
Sytner Group - Sytner Stevenage BMW からの回答
Thank you very much, Mr Callander, for your kind words. We are delighted to hear that everything went like clockwork during your experience with us. Your positive feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Stevenage BMW in the future.
Jason from Sytner Hitchin is very…
Jason from Sytner Hitchin is very helpful and professional, so I could get back my car by 1 day.
2025年12月22日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear Bryan, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Jason was able to assist you so efficiently and professionally, ensuring you got your car back within a day. It’s always our aim to provide excellent service and support to our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. Kind regards, The Sytner Stevenage BMW Team
I’m very satisfied with the service…
I’m very satisfied with the service that we received from BMW Synter Stevenage.
Having sourced vehicles from them for over fifteen years now, again on this latest engagement everything was dealt with to a very high standard.
Well done to Molly Taylor who looked after us, you made it all very easy Molly!
Stuart Walker.
2025年12月18日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear Stuart, Thank you very much for your kind words and continued loyalty over the past fifteen years. We are delighted to hear that your recent experience with Sytner Stevenage BMW met your expectations and that Molly Taylor provided such excellent service. It’s always a pleasure to know our customers feel well looked after and that the process was made easy. Your feedback is greatly appreciated, and we look forward to assisting you again in the future. Kind regards, Sytner Stevenage BMW Team
Excellent friendly greeting
Excellent friendly greeting, efficient and timely process to book in vehicle and was ready when confirmed. Allowed me with confidence to plan my day.
2025年12月18日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear Darren, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Stevenage BMW. We are delighted to hear that you found our greeting friendly and the booking process efficient and timely. It is wonderful to know that we were able to provide you with the confidence to plan your day effectively. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, The Sytner Stevenage BMW Team
I’ve had 2 experiences very close…
I’ve had 2 experiences very close together. One is really fast and good at replying and sorting the issue, the other person has booked me in, and then not ever made contact after that, and I was lucky I guessed correctly my car was ready….. 3 hours after it was actually ready. 50/50
2025年12月17日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear George, thank you for sharing your feedback. We are pleased to hear that one of your experiences was efficient and met your expectations. However, we sincerely apologise for the lack of communication regarding your booking and the delay in informing you that your car was ready. We appreciate your patience and understanding, and we value your honest comments as they help us improve our service. We hope your future visits will be consistently positive.
Great customer service with Oli and an…
Great customer service with Oli and an affordable MOT. Thanks!
2025年12月15日
自発的なレビュー
Sytner Group - Sytner Stevenage BMW からの回答
Dear Bill, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We’re delighted to hear that Oli provided you with great customer service and that you found our MOT service affordable. It’s always our aim to ensure every customer feels valued and well looked after. Your feedback is greatly appreciated, and we hope to welcome you back to Sytner Stevenage BMW in the future. Thanks once again for choosing us. Best regards, The Sytner Stevenage BMW Team
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