Great communication. I loved being able to ask for updates on my car through WhatsApp. The health check video sent through was informative and the man who performed it was pleasant and knowledgeable.... もっと見る
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レビュアーのコメントを見てみましょう
The entire process of buying our new Mini from Sytner Tamworth couldn't have been better. From the moment we walked in to picking the car up it was a breath of fresh air compared to other Manufacture... もっと見る
企業が回答しました
Hayden greeted us on our arrival at Sytner Tamworth and we couldn’t be more pleased. He was informative and friendly, advising but not pushy. It was only as the process progressed we realised we were... もっと見る
企業が回答しました
Initially we were looking at newish second-hand Minis leading us to enquire at Tamworth (we live in Leicestershire). Persuaded to look at prices of new Minis we decided we would buy a yet to be built... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Kinson Drive, B78 3JH, Tamworth, 英国
- 01827 309001
4.8
優良
582件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very good service.
2026年1月5日
自発的なレビュー
Sytner Group - Sytner Tamworth MINI からの回答
Dear John, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you received very good service during your visit to Sytner Tamworth MINI. It is always our aim to provide a positive and enjoyable experience for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Tamworth MINI Team
Excellent customer service
2025年12月29日
自発的なレビュー
Sytner Group - Sytner Tamworth MINI からの回答
Dear Kat, Thank you ever so much for your kind words and for taking the time to leave such a wonderful review. We are absolutely delighted to hear that you experienced excellent customer service during your visit to Sytner Tamworth MINI. It is always our aim to provide a friendly and professional service, and your feedback truly means a great deal to the entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Tamworth MINI Team
Well in all honesty 3rd car from this…
Well in all honesty 3rd car from this dealership and sales person helpful but massive mis communication led to x2 cancelled pick ups and saying something wrong with car. One person quite condescending!!
2025年12月24日
自発的なレビュー
Sytner Group - Sytner Tamworth MINI からの回答
Dear Sarah, thank you for your honest feedback and for choosing us for your third vehicle. We apologise for the miscommunication and any inconvenience caused by the cancelled pick-ups. It is disappointing to hear that you felt one of our team was condescending, as this is not the experience we aim to provide. Your satisfaction is important to us - we're very grateful for your continued loyalty and we're most apologetic that this most recent experience wasn't perfect. Kind regards, the MINI Tamworth Team.
Sytner Group - Sytner Tamworth MINI からの回答
Dear Ian, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Tamworth MINI. We are delighted to hear that you found our staff helpful, enjoyed the pleasant surroundings, and appreciated the efficient service provided. Your positive feedback is greatly valued and serves as a wonderful encouragement to our team. We look forward to welcoming you back in the future and continuing to provide the high standard of service you expect. Best regards, The Sytner Tamworth MINI Team
Sytner Group - Sytner Tamworth MINI からの回答
Dear Lynne, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that our friendly staff were able to assist you and that the work was completed to your satisfaction. It is always our aim to provide excellent service and ensure our customers feel valued. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Tamworth MINI in the future. Best wishes, The Sytner Tamworth MINI Team
The help and support I received from…
The help and support I received from Sytner Tamworth was second to none. Courtney was always available with any of my queries. I would highly recommend the team at Sytner Tamworth
2025年10月22日
Sytner Group - Sytner Tamworth MINI からの回答
Dear Susan, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner Tamworth MINI. We are delighted to hear that Courtney was able to assist you promptly and effectively throughout your journey. Your recommendation means a great deal to us, and we are thrilled to have provided you with such excellent support. It’s always our aim to deliver outstanding service, and your feedback truly honours our efforts. Warm regards, The Sytner Tamworth MINI Team
Fantastic from start to finish
Fantastic from start to finish - Richard kept us informed all the way through. The quality of the car was amazing - great team who work at the Tamworth branch 10/10
2025年10月9日
Absolutely outstanding service from…
Absolutely outstanding service from MINI Tamworth, from choice of vehicle and trim, with regular updates and Chris Wheeler’s professional experience at handover, including tech help with the MINI App when signing for my new Mini. I have stayed with Mini to order my new vehicle because of Chris’s above and beyond professional service, thank you
2025年10月10日
Sytner Group - Sytner Tamworth MINI からの回答
Thank you for your glowing review! We are delighted to hear that you had an outstanding experience at Sytner Tamworth MINI. Our team takes great pride in providing exceptional service to our customers, and we are thrilled that Chris Wheeler's professionalism and expertise made a lasting impression on you. We are honoured that you chose to order your new MINI with us and we look forward to continuing to exceed your expectations in the future. Thank you for choosing Sytner Tamworth MINI.
Chris wheeler
Salesman Chris wheeler very knowledgeable and extremely helpful and can’t help enough
2025年9月23日
Sytner Group - Sytner Tamworth MINI からの回答
Thank you for taking the time to leave us a positive review for Sytner Tamworth MINI. We are delighted to hear that you had a great experience with our colleague, Chris Wheeler. It is wonderful to know that he was knowledgeable and went above and beyond to assist you. We pride ourselves on providing exceptional customer service and we are glad that Chris was able to showcase this. Thank you for choosing Sytner Tamworth MINI and we hope to see you again in the future.
Incredible service
Incredible service from initial enquiry to new car pick up, thank you Courtney, always smiling, positive and helpful
2025年9月27日
Sytner Group - Sytner Tamworth MINI からの回答
Thank you for your kind words, Ian. We are delighted to hear that you had an incredible experience at Sytner Tamworth MINI. Our team takes great pride in providing exceptional service from the moment of enquiry to the moment you drive off in your new car. We are glad that Courtney's positive and helpful attitude made a lasting impression on you. We strive to always have a smile on our faces and make your car buying journey a pleasant one. Thank you for choosing us.
Excellent service
2025年9月25日
Sytner Group - Sytner Tamworth MINI からの回答
Thank you for taking the time to leave us a 5-star review, Ms Redfern. We are delighted to hear that you received excellent service at Sytner Tamworth MINI. Our team takes great pride in providing top-notch customer service and we are thrilled to know that we met your expectations. We appreciate your support and look forward to welcoming you back for all your MINI needs. Thank you for choosing Sytner Tamworth MINI and for honouring us with your positive feedback.
Excellent service.
Hayden listened to my (fairly comprehensive list of) requirements and what I could compromise on. He searched and found me the perfect mini. All emails were replied to promptly. Once I'd chosen my new car Lucy handled everything smoothly and efficiently.
2025年9月25日
Sytner Group - Sytner Tamworth MINI からの回答
Thank you for your kind words, Angela. We are delighted to hear that Hayden was able to find you the perfect MINI that met all your requirements. Our team at Sytner Tamworth MINI takes pride in providing prompt and efficient service, and we are glad that Lucy was able to handle everything smoothly for you. We appreciate your support and look forward to seeing you again in the future. Thank you for choosing us for your MINI needs.
Sytner Group - Sytner Tamworth MINI からの回答
Thank you for your kind words, Mrs French. We are delighted to hear that you had a great experience at Sytner Tamworth MINI. Our team takes great pride in their extensive knowledge of MINI vehicles and we are glad that it was evident during your visit. We strive to provide exceptional service to all our customers and it is always a pleasure to receive positive feedback. Thank you for choosing us and we look forward to welcoming you back in the future.
Mini Tamworth was a nice place to do…
Mini Tamworth was a nice place to do business, sales team were helpful and informative
2025年9月9日
Sytner Group - Sytner Tamworth MINI からの回答
Thank you for your kind words, Ken. We are delighted to hear that you had a positive experience at Sytner Tamworth MINI. Our sales team takes great pride in providing helpful and informative service to our customers. We are glad that you found our dealership to be a pleasant place to do business. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Tamworth MINI.
I feel the need to write this review to…
I feel the need to write this review to express how disappointed I am with level of customer care and loyalty I recently received. I have a BMW M4 with a faulty battery, now this is a very specific and expensive battery £939. Yes you read that correctly this £939 battery can only be purchased from BMW. So I bought it from Styner had it delivered so I could then take the car back to Styner for service.
During the drop off I explained what I had done, but my mistake I apparently didn’t specifically request encoding.
During pick up I questioned if my new battery had been encoded, yes you have to tell the car it has a new battery, thanks BMW for an additional cost of £54. “No you didn’t ask for it to be done” was the answer.
So I have paid £939 for the battery, £344 for my service during which time they had to go into the cars computer to tell it it’s had a service, And now they want another £54 and a new appointment.
Question:
Why no phone call to confirm?
Q: “Hello do you want us to encode your new battery?”
A: “Yes why would I not want it encoded”
Why didn’t they just encode as a gesture of good will?
Why didn’t they encode and charge me on pick up?
Any of the above, now I have to waste another day because of incompetence.
If I have the misfortune of needing work done in the future I will not be taking it to Sytner BMW.
Thanks for nothing.
2025年8月4日
自発的なレビュー
Sytner Group - Sytner Tamworth MINI からの回答
Dear Ian, Thank you for taking the time to share your experience with us. We are sorry to hear that you were disappointed with the level of customer care and loyalty you received at Sytner Tamworth. We apologise for any inconvenience caused by the miscommunication regarding the encoding of your new battery. We would like to invite you to contact our Head of Aftersales, Mark Smith, at marksmith2@sytner.co.uk to discuss this matter further. We value your feedback and hope to have the opportunity to make things right. Best regards, Sytner Tamworth
Mini Tamworth saved the day
Our mini purchase might have been a nightmare due to an issue with mini computer systems .. however the staff at Tamworth were FAB and honestly saved the day. Thank you especially to Courtney who was just SO determined to fix it for us and was lovely too!! Day saved thanks to mini Tamworth!!
2025年7月28日
自発的なレビュー
Sytner Group - Sytner Tamworth MINI からの回答
Thank you for your glowing review, Louise! We are delighted to hear that our team at Sytner Tamworth MINI was able to save the day for you during your recent purchase. We take great pride in providing exceptional customer service and it is wonderful to hear that Courtney went above and beyond to ensure your issue was resolved. We apologise for any inconvenience caused by the computer systems, but we are honoured to have been able to turn your experience around. Thank you for choosing Sytner Tamworth MINI.
Great customer service
Gemma and team were very helpful and ensured my car was ready within the 3-hour period.
2025年7月17日
自発的なレビュー
Sytner Group - Sytner Tamworth MINI からの回答
Thank you for your kind words, Mrs Fuller. We are delighted to hear that Gemma and our team at Sytner Tamworth MINI were able to provide you with helpful and efficient service. Our goal is to ensure that our customers have a positive experience and we are glad that we were able to meet your expectations. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Sytner Tamworth MINI.
Sytner Tamworth MINI - Poor Customer Service
Sytner Tamworth MINI
Posh showroom - Poor Service
Our older, reliable mini went in for a EGR cooler replacement. Sounds technical. Anyway, we had issues with leaking coolant days after the work in Tamworth. Initially we thought the coolant hadn’t been topped properly, so we filled it up and went on holiday. However once we got back the issue was much worse as our parked car had leaked over our drive.
Long and short of it. Our older mini was problem free - until we took it to Sytner Tamworth Mini.
Asked to speak to the manager Carl Rainbird numerous times and was told he was annual leave and essentially we’d left the problem too long before reporting it (3 weeks).
Overall handling of the issue at Tamworth Mini has been poor. That’s why I felt the need to review.
2025年4月17日
自発的なレビュー
Sytner Group - Sytner Tamworth MINI からの回答
Dear Mr. Sanders, Thank you for taking the time to leave a review of your recent experience at Sytner Tamworth MINI. We are sorry to hear that you were not satisfied with the service you received. We take all feedback seriously and have investigated the issue you raised. After reviewing our records, we found that your vehicle was brought in for an EGR cooler replacement, which is a technical procedure. However, upon further inspection, we discovered that the leaking coolant was not related to the work we performed. Our team invited you back in to check our work and found that the pipes had rubbed through, which is a known issue and not a result of poor workmanship or the EGR replacement. We understand your frustration and apologise for any inconvenience this may have caused. We pride ourselves on providing excellent customer service and we regret that we were not able to meet your expectations on this occasion. We hope to have the chance to make it right and restore your trust in our dealership. Thank you for bringing this to our attention and we look forward to hearing from you. Sincerely, The Sytner Tamworth MINI Team
Great dealership
Chris at Sytner Mini was super helpful and kept me informed throughout my Mini purchase journey. I’m really happy with my Mini and would recommend anyone who wants a Mini to go to Sytner at Tamworth
2025年4月12日
Sytner Group - Sytner Tamworth MINI からの回答
Thank you for your glowing review, Wendy! We are delighted to hear that Chris at Sytner Tamworth MINI provided you with excellent service and kept you informed throughout your purchase journey. We are thrilled that you are happy with your MINI and we appreciate your recommendation to others. At Sytner, we strive to provide our customers with the best experience possible and we are honoured to have earned your satisfaction. Thank you for choosing Sytner Tamworth MINI. We look forward to seeing you again in the future.
The service we had was brilliant
The service we had was brilliant. The lady that helped us (Mandy) could not have done any more to help us. I felt really supported in our choices & fully informed at all times. Plus our car arrived much quicker than expected!
2025年4月4日
Sytner Group - Sytner Tamworth MINI からの回答
Thank you for your glowing review, Suzanne. We are delighted to hear that you had a brilliant experience at Sytner Tamworth MINI. Our team takes great pride in providing exceptional service and we are thrilled that Mandy went above and beyond to assist you. We are also pleased to hear that you felt fully informed and supported in your choices. It's always our goal to exceed expectations and we are glad that your car arrived sooner than expected. Thank you for choosing Sytner Tamworth MINI.
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