I had a polished welcome by reception who clearly knew about my walk in appointment.It was carefully explained how the walk in appointment would work by Hollis who was also welcoming whilst mainta... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
It was ok we had to wait over 4 hrs for an mot when we were told it will take 2-3 hrs.. we were waiting in the showroom and walked about looking at the cars, we can’t fault the fact that we were offer... もっと見る
I had a great experience with this Sytner car shop. My parking sensor malfunctioned, and the did not charge me before they could find a reason. That required an order of a new one from Germany as I ha... もっと見る
企業が回答しました
At my nearest BMW dealership in Warwick the staff are generally very helpful once you are talking to the right person. The problem part is getting hold of them for service-related queries. If y... もっと見る
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Fusiliers Way, CV34 8DD, Warwick, England, 英国
- 01926333888
4.3
優良
272件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great people to deal with
Great people, very knowledgeable, everything worked like clockwork
2026年7月7日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Terry, Thank you ever so much for your kind words. We are delighted to hear that you found our team knowledgeable and that everything ran smoothly during your visit. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback truly means a great deal to us. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best wishes, The Sytner Warwick BMW Team
Great communication
Great communication, everything went to plan. Ben the salesman gave the sale the importance it warranted
2026年7月24日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Mr Law, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Ben provided excellent communication and gave your sale the attention it deserved. It is always our aim to ensure everything runs smoothly and meets our customers’ expectations. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team at Sytner Warwick BMW. We look forward to welcoming you again in the future.
I called up to enquire about a car
I called up to enquire about a car. From the minute I spoke to Sean McDonnell and Frankie to the completion of sale the communication and engagement was excellent! I would really recommend this dealership
2026年7月24日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear David, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Sean McDonnell and Frankie provided excellent communication and engagement throughout your purchase. It is wonderful to know that you would recommend Sytner Warwick BMW. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team. We hope you enjoy your new car and look forward to welcoming you again in the future. Best regards, Sytner Warwick BMW Team
Excellent seamless service from start…
Excellent seamless service from start to finish. Max and Jordan were great and delivered everything they promised. No complaints whatsoever. Full marks.
2026年7月14日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Scott, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Max and Jordan provided you with excellent, seamless service from start to finish. It’s wonderful to know that everything was delivered as promised and that you have no complaints. Your full marks mean a great deal to us. We truly appreciate your support and look forward to welcoming you back in the future. Best wishes, The Sytner Warwick BMW Team
I felt from the beginning
I felt from the beginning, the service I received was exceptional. This is my first electric car and all the information I was given was extremely helpful and made me feel confident in my choice of vehicle. Having dealt with BMW for many years, the whole experience at Sytner Warwick BMW was faultless.
2026年7月13日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Paul, Thank you very much for your kind words and for sharing your experience with us. We are delighted to hear that you found the service exceptional and that the information provided helped you feel confident with your first electric car. It is wonderful to know that your long-standing relationship with BMW was reflected in a faultless experience at Sytner Warwick BMW. We truly appreciate your continued trust and support. Best wishes, The Sytner Warwick BMW Team
Great service and attention to detail…
Great service and attention to detail as usual.
2026年7月8日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Jon, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our service and attention to detail continue to meet your expectations. It is always our aim to provide the highest standard of care to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Warwick BMW. We look forward to welcoming you back in the future. Best regards, The Sytner Warwick BMW Team
Professional attitude and friendly…
Professional attitude and friendly approach every time I service my car. Could only recommend.
2026年7月6日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Tomas, Thank you very much for your kind words and for taking the time to share your experience with Sytner Warwick BMW. We are delighted to hear that our professional attitude and friendly approach have consistently met your expectations during your car servicing. Your recommendation means a great deal to us, and we truly appreciate your continued support. It is always a pleasure to assist you, and we look forward to welcoming you back in the future. Best regards, The Sytner Warwick BMW Team
Amazing staff......
Booking in is always easy I use this dealership frequently and cannot fault the service or the staff and the coffee is good too which always helps.
The reception team are fantastic.
I must also mention Hollis who is a breath of fresh air, always smiling and ready to help, nothing is too much trouble. you have a good one there... a rare thing in this day and age.
2026年7月6日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear James, Thank you very much for your kind words and continued loyalty to Sytner Warwick BMW. We’re delighted to hear that booking in is always easy and that our reception team, especially Hollis, have made such a positive impression. It’s wonderful to know that the service and atmosphere, including the coffee, contribute to your experience. Your feedback truly means a lot to us, and we’re grateful for your thoughtful and encouraging comments. We look forward to welcoming you back soon. Best regards, Sytner Warwick BMW Team
Hollis was superb
Hollis! As always was superb and managed my expectations and kept me up to date with the service.
2026年7月3日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear David, Thank you very much for your kind words. We are delighted to hear that Hollis provided superb service and kept you well informed throughout. Managing expectations and maintaining clear communication are very important to us, and it’s wonderful to know this was reflected in your experience. Your feedback is greatly appreciated, and we look forward to continuing to provide you with the high standard of service you expect from Sytner Warwick BMW. Best wishes, The Sytner Warwick BMW Team
Ronan in service was excellent
Ronan in service was excellent. He was truly five star.
I had a call prior to my arrival from someone in sales.
He was meant to speak to me about my pending x7 purchase. However I waited and he didn’t come out. This was unfortunate.
2026年7月1日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear P2AV, thank you for your kind words about Ronan in our service team; we are delighted to hear he provided a five-star experience. We do apologise for the inconvenience caused by the sales colleague not meeting you as expected regarding your pending X7 purchase. We appreciate your feedback and understand how this may have been disappointing. Your comments are valuable to us, and we hope to provide a seamless experience in all areas during your future visits.
Another satisfied visit
Good facilities allowing me to work comfortably whilst I wait, good communication ahead of the booking and staff are always friendly and informative.
They’re not cheap, what do you expect from a main dealer, but doesn’t ever feel bad value.
2026年7月2日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that our facilities provided a comfortable environment for you to work in and that our team communicated clearly and remained friendly throughout. We appreciate your understanding regarding pricing and are pleased that you feel the service represents good value. Your feedback is truly appreciated, and we look forward to welcoming you back to Sytner Warwick BMW in the future. Best regards, The Sytner Warwick BMW Team
Very pleased with the service provided…
Very pleased with the service provided by Warwick Sytner. An easy efficient transaction purchasing my new X5. Good communication at all stages from order to taking delivery. Big thanks to Sean McDonnell in new car sales.
2026年6月15日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Thank you very much for your kind words and positive feedback. We are delighted to hear that your experience purchasing the new X5 was smooth and efficient. It’s wonderful to know that Sean McDonnell provided excellent communication throughout the process, ensuring everything went seamlessly from order to delivery. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy your new vehicle and look forward to welcoming you again in the future.
Recent Service experience was frustrating
I have been servicing my 2017 BMW X1 at this dealership since 2023, but unfortunately the level of service has declined significantly.
It feels like customers are treated differently depending on how much work is being carried out on their vehicle. From the start, the experience was frustrating. It was almost impossible to reach the parts department despite multiple phone calls, and I eventually had to visit the dealership in person just to get a quote and book the work.
The service advisor seemed unfamiliar with my booking and had to repeatedly check with colleagues because there appeared to be very little internal communication. All I needed was a replacement wheel lock nut, new locking wheel bolts, and a wheel alignment.
I dropped my car off at 11:00 am and was told I would receive an update later that day with the progress and collection time. No one ever called. I had to chase them myself, only to be told they were struggling to remove the locking wheel nut and would need a specialist, meaning the work might not be completed until the following day.
The delay itself wasn’t my biggest concern. I explained that this is my primary vehicle and that I needed it back that day. Rather than discussing options, such as providing a courtesy car if available or asking me to take the car away and return when the specialist was available, there was very little effort to find a practical solution. I eventually had to arrange a hire car myself.
The next day I was told the vehicle was ready at 11:00 am. Before paying, I asked several times whether both the locking wheel bolts and wheel lock nut replacement had been completed, and I was assured they had. After payment, I discovered that part of the work had not actually been done.
When I questioned this, I was told the advisor needed to speak to the parts team and would come back to me. Even after chasing twice, no one returned with an update.
What disappointed me most was not the technical issue but the lack of communication, poor organisation, and the feeling that customer service was no longer a priority. This dealership used to provide a much better experience, which makes this decline even more disappointing. I hope management takes customer feedback seriously and improves communication and service standards.
2026年6月29日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
We are truly sorry to hear about your disappointing experience and the lack of communication you encountered. This is not the standard of service we aim to provide at Sytner Warwick BMW. We would like to invite you to contact our Aftersales Manager Jody Boyle, at jodyboyle@sytner.co.uk, so he can personally address your concerns and discuss your experience in more detail. Your feedback is important to us, and we appreciate you bringing this to our attention.
Excellent service as always ,especially…
Excellent service as always ,especially George a true credit to the company ,who went out of his way to exceed my expectations. I will be back later on in the year for my full service without a doubt.
2026年6月26日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Ian, thank you ever so much for your kind words and continued support. We are delighted to hear that George provided you with exceptional service and went above and beyond to exceed your expectations. It’s always a pleasure to know our customers feel valued and well cared for. We very much look forward to welcoming you back later in the year for your full service. Your loyalty is greatly appreciated by the entire team at Sytner Warwick BMW.
Sytner Group - Sytner Warwick BMW からの回答
Dear AB, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you experienced good customer service during your visit to Sytner Warwick BMW. Providing excellent service is something we take great pride in, and it is always rewarding to know our efforts are appreciated. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Kind regards, The Sytner Warwick BMW Team
Keep up the good work
I have been using Sytner Warwick (and Rybrook before that) for years.
Service can be variable (depending on business and whether parts needed), but this time was excellent by Nick Harrington and Andrew Craddock.
Quick and professional
10/10 for both
2026年6月15日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Dan, Thank you very much for your kind words and continued loyalty to Sytner Warwick and previously Rybrook. We are delighted to hear that Nick Harrington and Andrew Craddock provided you with quick and professional service on this occasion. Your 10/10 rating means a great deal to us. We truly appreciate your honest feedback regarding the variability of service and are pleased this visit met your expectations. We look forward to welcoming you back in the future. Best regards, Sytner Warwick BMW Team
The circus is still in town!
Ongoing saga from my 24th Mar review below...
Finally, after shaming BMW into submitting to my claims of let’s say ‘irregular’ sales team opportunism, I eventually get an agreement on warranty work, new battery and tyres, MOT voucher etc.
The work is estimated to take 5 days. To help BMW mitigate some of their losses, and more importantly, to save me having two courtesy cars from 2 different companies, I arranged for them to do c.£2000 of insurance bodywork at the same time as the agreed work schedule.
Nine days later, I have to chase BMW to find out when my car will be returned. The next afternoon, my car arrives back home apparently ‘complete’. A one-minute check-over and I find that two items on the agreed repair/warranty list have not even been addressed. So, again I have the hassle and disruption of yet another saga with BMW Sytner Warwick.
I have asked the MD twice now ‘What sort of operation are you managing?’ I haven’t had a response yet.
Maybe, simple communication between management, workshop, body-shop and service areas is asking too much of a global car giant who purport to excel in all they do and put their customers first.
Maybe, I’ll get my car work schedule completed soon.
Maybe, I'll get compensation for the deceit, hassle and time I have spent over the last 3 months sorting out this charade.
Maybe, you already know the answer to that!
Watch this space......
Finally after 159 days, 4 returns to the workshop, the work schedule has been completed.
Absolute shambles of an organisation!
Nearly 3 months after my Trustpilot post I've got a response and they call that timely service. What a joke!
2026年6月17日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Mr Hoefkens, We sincerely apologise for the frustration and inconvenience you have experienced during your recent visits. It is disappointing that our service did not meet your expectations, and we genuinely regret the delays and communication issues you have described. Your feedback is taken very seriously, and we appreciate you bringing these matters to our attention. We understand how important clear communication and timely service are to our customers and will reflect on your comments moving forward. Kind regards, Sytner Warwick BMW
Recent EV service
Nial in the service team was v helpful and kept me up to date on things. The link is also helpful to track progress.
2026年6月15日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Paul, Thank you very much for your kind words. We’re delighted to hear that Nial provided helpful and clear communication throughout your service experience. It’s great to know that the progress tracking link was useful to you as well. We always aim to keep our customers informed and comfortable during their visits. Your positive feedback is greatly appreciated and motivates the whole team to continue delivering excellent service. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best regards, The Sytner Warwick BMW Team
It was a smooth visit for my Major…
It was a smooth visit for my Major Service this week.
2026年6月15日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Santosh, Thank you very much for your kind words. We are delighted to hear that your major service visit was smooth and met your expectations. It is always our aim to provide a seamless and efficient experience for all our customers. Your feedback is greatly appreciated and motivates our team to continue delivering excellent service. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best wishes, The Sytner Warwick BMW Team
Jordan and Sean amazing service
Jordan and Sean were so very helpful and made picking up my new car so special, very friendly and professional. Great customer service.
2026年6月13日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Daisy, Thank you ever so much for your kind words. We are delighted to hear that Jordan and Sean made your experience of collecting your new car both special and enjoyable. It’s wonderful to know that their friendly and professional approach left such a positive impression. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. Wishing you many happy miles in your new BMW! Best wishes, The Sytner Warwick BMW Team
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