I had a polished welcome by reception who clearly knew about my walk in appointment.It was carefully explained how the walk in appointment would work by Hollis who was also welcoming whilst mainta... もっと見る
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It was ok we had to wait over 4 hrs for an mot when we were told it will take 2-3 hrs.. we were waiting in the showroom and walked about looking at the cars, we can’t fault the fact that we were offer... もっと見る
I had a great experience with this Sytner car shop. My parking sensor malfunctioned, and the did not charge me before they could find a reason. That required an order of a new one from Germany as I ha... もっと見る
企業が回答しました
At my nearest BMW dealership in Warwick the staff are generally very helpful once you are talking to the right person. The problem part is getting hold of them for service-related queries. If y... もっと見る
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Fusiliers Way, CV34 8DD, Warwick, England, 英国
- 01926333888
4.3
優良
272件のレビュー
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Just Feel Scammed
Response to reply;
You must know you still have this car. It's been broken since October 2025 and your final offer has been to buy it back off me at trade price. Asking me to lose about £35,000 because you can't fix it (in 10 months) is so poor.
If Jody wants to help then please do ask him to reach out. You know exactly who I am.
It’s almost funny how bad they have been. I bought a BMW XM in 2025 and it has now been broken for almost 9 months. On 8 separate occasions the car has been in at this dealership or Sytner Tamworth and the car gets given back to me and it breaks down or faults again immediately. Major repairs have been done including a new gearbox but they just don’t seem to know what is wrong with it, it is still broken now and I feel they don’t really care the inconvenience it has caused me. To have a £100,000 car go wrong over and over again month after month is simply not good enough.
You would think at this point Sytner Warwick would acknowledge this isn’t acceptable and change the car but I have been offered what I can only describe as an insulting offer of some dealer credit. Apparently 8 breakdowns or faults in less than a year doesn’t justify replacing it. They are happy for it to continue breaking down and me relying on BMW Assist.
If you buy anything from them then pray you don’t have a problem as they don’t take responsibility for it and trap you into a car that doesn’t work.
BMW simply isn’t a premium brand. From my experience then buy a Porsche, Range Rover etc. which actually look after you if things go wrong.
I’m currently looking at my legal options as I just feel scammed.
2026年6月12日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
We are truly sorry to hear about your experience and the ongoing issues with your BMW XM. This is certainly not the standard of service we aim to provide. We understand your frustration and the inconvenience caused. We would like to invite you to contact our Aftersales Manager, Jody Boyle,at jodyboyle@sytner.co.uk,to discuss your concerns further and see how we might assist in addressing the matter. Your feedback is important to us.
Very good service
The work on the car took a bit longer than anticipated, but staff dealing with me (George) was excellent at keeping me uptodate, ensuring everything was done thoroughly
2026年6月8日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Luxmi, Thank you for your kind words and for taking the time to share your experience. We appreciate your understanding regarding the longer-than-expected duration of the work on your car. It’s wonderful to hear that George provided excellent communication and ensured everything was completed thoroughly. Your feedback is invaluable to us, and we’re pleased that you felt well supported throughout. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best regards, The Sytner Warwick BMW Team
Friendly, but 5 hours wait for service after being told 2.5 - lack of communication. Overall disappointing.
Booked my first service at Sytner Warwick on Friday. Arranged for a waiting appointment at 10am and was told it would take around 2-2.5hrs. Arrived just before 10am and when checking in with the keys was informed again it would be 2-2.5 hour wait. I advised I would take my dog around the block and then wait in the showroom. Got back from my dog walk at 10:40 and my car had not yet moved.
I ended up waiting nearly 5 hours and not leaving until almost 3pm! When queried I was informed they needed to do some diagnostic testing, but had not communicated this to me. Thankfully I have a very patient dog, but as I was expecting to be home for lunch ended up with a migraine from missing it. I wonder if they had their lunch while I was sat waiting!?
Also disappointed with the valet - although exterior was lovely - inside hadn’t been done, which I was upset about after paying over £500 as I was also told the aircon needed a re-gas that I was not expecting.
I don’t think I would want to go through that again so would not go back.
Positive- They were friendly and I was offered a drink.
2026年6月4日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Miss AB, We sincerely apologise for the extended wait and lack of communication regarding the diagnostic testing during your service. We understand how frustrating this must have been, especially with your plans and your dog’s patience. We are also sorry to hear the interior valet did not meet your expectations. We appreciate your kind words about our team’s friendliness. We would like to invite you to contact our Aftresales Manager, Jody Boyle, at jodyboyle@sytner.co.uk to discuss your experience further. Kind regards, Sytner Warwick BMW
Fast & efficient service at Sytner BMW
Booked in due to fault in rear suspension...from initial drop off the service was excellent, diagnostics and repair was fast and efficient and within promised timescales....Ronan on the service desk kept me well informed on the progress and was very hepful in answering all my questions.
2026年6月3日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Joseph, thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that the service from drop off to repair was efficient and within the promised timescales. It’s wonderful to know that Ronan provided helpful updates and answered all your questions thoroughly. Your positive feedback is greatly appreciated and motivates our team to continue delivering excellent service. We look forward to assisting you again in the future.
Great end to end service
Having spoken to a view car dealers including BMW agents I thought Sytner Warwick was the best. They were professional through the whole sales process of buying and collecting the car. Paolo and the team did a great job for me.
2026年6月3日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Neil, Thank you very much for your kind words and for choosing Sytner Warwick BMW. We are delighted to hear that Paolo and the team provided a professional and positive experience throughout your car purchase and collection. It means a great deal to us that you found our service to be the best among other BMW agents. Your feedback is truly appreciated, and we hope you enjoy your new vehicle for many miles to come. Best wishes from all of us at Sytner Warwick.
Good service as usual
2026年6月1日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Thank you very much for your kind words and continued support. We are delighted to hear that you consistently receive good service from us at Sytner Warwick BMW. It is always our aim to provide a positive and seamless experience for all our customers. Your feedback is greatly appreciated and motivates our team to maintain the high standards you expect. We look forward to welcoming you back in the future and ensuring your visits remain just as satisfactory.
helpful,clear and concise information.
helpful,clear and concise information.
All the staff were extremely friendly with a "can do" attitude.
2026年5月30日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Tim, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our information helpful, clear, and concise. It is wonderful to know that our team’s friendly approach and “can do” attitude made your experience a pleasant one. Your support means a great deal to us, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best regards, The Sytner Warwick BMW Team
3 Series Touring major service
My first contact for the service at Sytner Warwick was the receptionist who could not have been more helpful and personable. A great front of house asset! Ronan was my assigned representative and made the process easy. Car picked up at the end of the day fully serviced and beautifully cleaned inside and out.
2026年5月28日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Trevor, Thank you very much for your kind words. We are delighted to hear that our receptionist provided a warm welcome and that Ronan made the service process straightforward for you. It’s wonderful to know your car was returned fully serviced and beautifully cleaned to your satisfaction. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team here at Sytner Warwick BMW. We look forward to assisting you again in the future. Best regards, Sytner Warwick BMW Team
Body to Die for.
Bought a BMW 123 X Drive, new from Sytner Warwick, the service was was very good from start to finish. the dealer is 200 miles from where i live, so ask yourself, why not buy one locally ?.... well ! there was a reason. Dealt with salesman Sean, he was honest and 100% reliable to deal with, returning my calls etc. I woke up on the Friday morning and thought if Sean rings me today about the car, ill buy it, I now own the car, and love it, looks amazing with the body kit, and the colour. thanks guys. might see you again in three years.
2026年5月28日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Mr Roberts, Thank you very much for your kind words and for choosing Sytner Warwick BMW despite the distance. We’re delighted to hear that Sean provided honest and reliable service throughout your purchase. It’s wonderful to know you’re enjoying your BMW 123 X Drive, especially with the body kit and colour. Your satisfaction means a great deal to us. We look forward to welcoming you back in three years’ time. Best wishes from the entire team at Sytner Warwick.
The overall attention to details .
The overall attention to details and the care shown by the staff was very impressive.
2026年5月13日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear David, Thank you very much for your kind words. We are delighted to hear that the attention to detail and care shown by our team made a positive impression on you. It is always our aim to provide an exceptional experience for every customer, and your feedback truly means a lot to us. We appreciate you taking the time to share your thoughts and look forward to welcoming you back to Sytner Warwick BMW in the future. Kind regards, The Sytner Warwick BMW Team
As usual the service I received was…
As usual the service I received was excellent, on time and within my budget. The car was also cleaned and looked great.
2026年5月26日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Happy, Thank you very much for your kind words and for taking the time to share your experience with Sytner Warwick BMW. We are delighted to hear that our service met your expectations, was punctual, and stayed within your budget. It’s also wonderful to know that you were pleased with the cleanliness and presentation of your car. Your continued support means a great deal to us, and we look forward to welcoming you back in the future. Best wishes, The Sytner Warwick BMW Team
Great service
Great service all round from David and Kieran to the receptionists who fielded calls with great professionalism
2026年5月22日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Tony, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that David, Kieran, and our reception team provided you with such professional and attentive service. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team at Sytner Warwick BMW. We look forward to welcoming you back in the future. Kind regards, Sytner Warwick BMW Team
great customer service
great customer service, really took the time to understand what i wanted and help with my purchase
cant give enough praise to the staff
2026年5月5日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Thank you so much for your kind words, James. We’re delighted to hear that our team took the time to fully understand your needs and assist you throughout your purchase. It’s wonderful to know that our customer service made a positive impression. Your praise means a great deal to all of us at Sytner Warwick BMW. We truly appreciate you taking the time to share your experience and look forward to welcoming you back in the future.
The staff were fine
The staff were fine. However the general experience of buying a new car was very disappointing. We were even asked to pay an additional £90.00 to collect the car from another local Sytner deal. We have bought many cars from the Leamington BMW dealership in the past and have always come away feeling special and our custom valued, but this certainly was not the case on this occasion.
2026年5月18日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Helen, thank you for sharing your feedback. We are sorry to hear that your recent experience did not meet the high standards you have come to expect from us. It is disappointing to learn that you felt undervalued and that the additional charge caused frustration. Please be assured that your comments are taken seriously, and we appreciate your continued loyalty to the Leamington BMW dealership. We hope to restore your confidence in us in the future.
Richard Dean and his colleague in…
Richard Dean and his colleague in finance were excellent. The car is great and I love it. Pity I couldn’t pay more on the CC.
2026年5月18日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Thank you very much for your kind words, Richard. We’re delighted to hear that Richard Dean and the finance team provided excellent service and that you’re enjoying your new car. It’s always wonderful to know our customers are happy with their experience and their vehicle. We appreciate your feedback regarding the credit card payment and understand how that can be a limitation. Wishing you many enjoyable journeys in your BMW, and thank you once again for choosing Sytner Warwick.
Tyres last minute!
Dropped in on the off chance I could get a couple of tyres fitted that day and sure enough, the correct ones were on the shelf so a couple of hours later I drove off into the sunset. Thanks again Ronan and the gang!
2026年5月20日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Thank you very much for your kind words, James. We’re delighted to hear that Ronan and the team were able to fit your tyres promptly and that you left feeling satisfied. It’s always a pleasure to assist customers who drop in on the off chance and find exactly what they need. We truly appreciate your support and look forward to welcoming you back to Sytner Warwick BMW in the future. Wishing you many happy miles ahead!
Welcoming and informative reception
Welcoming and informative reception. Agent in service Hollys was splendid and put us in touch with Tom sales rep. They were both lovely to deal with
2026年5月18日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Kath, Thank you very much for your kind words. We are delighted to hear that you found our reception welcoming and informative. It’s wonderful to know that Holly in service and Tom from sales provided you with such splendid assistance. We pride ourselves on delivering a friendly and professional experience, and your feedback truly means a lot to the team. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best wishes, The Sytner Warwick BMW Team
Excellent service from Tom
2026年4月30日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Steven, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Tom provided you with excellent service during your visit. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best regards, Sytner Warwick BMW Team
Great service and lovely staff
2026年5月8日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Thank you very much for your kind words and positive feedback. We are delighted to hear that you enjoyed the service and found our staff to be lovely. It is always our aim to provide a welcoming and professional experience for all our customers. Your support means a great deal to us, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back to Sytner Warwick BMW in the future.
BMW Warwick BEWARE!!
I recently had my car serviced at Sytner Warwick for a brake fault.
The service that I recieved was the worst service I have ever had!!
They said it would a couple of days and 8 weeks later I got my car back!
If you are going to get your car serviced here, request they leave all of the parts replaced in the boot of you car so you can actually see them!
They claimed my car had a DSC fault, on a car that has beed driven twice in the last four months, they replaced the part, I drove it home and problem was still there, then they said it was a wiring loom that was the cause of the problem, so we waited again, and then I was told it was the DSC unit again, so they replaced the brake caliper which is what they should have done originlly as the fault was the pads were engaged 100% of the time.
I doubt if the DSC unit was even faulty, especially when they claimed it was the wiring loom and then they replaced the DSC again then they replaced the caliper.
Then they make me feel like an idiot because I have paid over £3,000 for them to repair my car, they have no idea on how to repair a car!
The 'Service' Adviser I dealt with is next to useless his name is Ronan Ferguson, beware if you have the unfortunate fortune of getting stuck him!
When I asked for compensation for the delay they just blank you! I have asked for the parts and yet a gain I have been blanked!!
It will be worth the drive to Coventry to get my car serviced in future!!
2026年5月5日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Mark, We are truly sorry to hear about your disappointing experience at Sytner Warwick BMW. This is certainly not the standard of service we aim to provide. We understand your frustration regarding the delays and communication issues you encountered. We would like to invite you to contact our Aftersales Manager, Jody Boyle, at jodyboyle@sytner.co.uk, so we can better understand your concerns and discuss them further. Kind regards, Sytner Warwick BMW Team
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