I had a polished welcome by reception who clearly knew about my walk in appointment.It was carefully explained how the walk in appointment would work by Hollis who was also welcoming whilst mainta... もっと見る
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It was ok we had to wait over 4 hrs for an mot when we were told it will take 2-3 hrs.. we were waiting in the showroom and walked about looking at the cars, we can’t fault the fact that we were offer... もっと見る
I had a great experience with this Sytner car shop. My parking sensor malfunctioned, and the did not charge me before they could find a reason. That required an order of a new one from Germany as I ha... もっと見る
企業が回答しました
At my nearest BMW dealership in Warwick the staff are generally very helpful once you are talking to the right person. The problem part is getting hold of them for service-related queries. If y... もっと見る
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Fusiliers Way, CV34 8DD, Warwick, England, 英国
- 01926333888
4.3
優良
272件のレビュー
顧客にレビューを依頼しています
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I’ve just purchased my first BMW
I’ve just purchased my first BMW — a very nice 230 Series — and I’m absolutely over the moon with it. I’ve bought quite a few cars over the years, but I have to say the experience with David really stood out. He was professional, knowledgeable and genuinely customer-focused throughout the whole process.
It’s rare to come across service that feels so effortless and well handled, and David really is a testament to how it should be done. I will definitely be buying from him again in the future.
2026年2月26日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Thank you so much for your kind words about David — it really means a lot. It was an absolute pleasure helping you with your first BMW, and I’m delighted to hear how happy you are with the 2 Series. I’m glad the whole process felt smooth and enjoyable for you; that’s always the goal. we truly appreciate you taking the time to share your experience, and I hope you have many fantastic miles in the new car. Please don’t hesitate to reach out if you ever need anything in the future — and we look forward to welcoming you back when the time comes for the next one!
Went for a vehicle recall so no fee to…
Went for a vehicle recall so no fee to be payed, Was looked after very nicely like all the other customers there, Appeared to be very well run, If l was looking to change my car this would be the place to go to, 1st class.
2026年3月2日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Aubrey, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you felt well looked after during your visit and found our service to be first class. It’s wonderful to know that our team’s efforts to provide a welcoming and efficient environment are appreciated. Should you ever decide to change your car, we would be honoured to assist you again. Best wishes from all of us at Sytner Warwick BMW.
Very efficient service you can trust
2026年3月3日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Stu, Thank you very much for your kind words and for taking the time to share your experience with Sytner Warwick BMW. We are delighted to hear that you found our service efficient and trustworthy. It is always our aim to provide a seamless and reliable experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Warwick BMW Team
Outstanding Sales Team.
The Sales Team at Warwick were outstanding especially Tom and Paulo. They listened, then built a deal that suited our needs. The whole process was conducted in a relaxed yet professional atmosphere. Being able to take a demonstrator out alone was perfect allow us to make our own assessment of the car.
2026年3月1日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Mike, thank you very much for your kind words. We are delighted to hear that Tom and Paulo provided outstanding service and that the relaxed yet professional atmosphere made your experience enjoyable. It’s great to know that taking the demonstrator out alone allowed you to make a confident assessment of the car. Your feedback is truly appreciated, and we hope you continue to enjoy your new vehicle. Thank you once again for choosing Sytner Warwick BMW.
Excessive collection time wasting over…
Excessive collection time wasting over 15 minutes just to collect my key.
Failure to notify car was available for collection despite
my telephone number being corrected and agreed with reception on delivery of the car.
Car washed as part of your service but why not the wheels.
2026年2月26日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear jasmore48, We apologise for the delay you experienced when collecting your key and for the lack of notification regarding your car’s availability, despite your updated contact details. We also regret that the wheels were not cleaned to your satisfaction as part of the service. We would like to invite you to contact our Aftersales Manager, Jody Boyle , at jodyboyle@sytner.co.uk, to discuss your experience further and address your concerns. Kind regards, Sytner Warwick BMW
Great service from Hollis
Great service from Hollis (hope I spelt that correctly). She was great through out and really helpful.
2026年2月27日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Neil, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Hollis provided you with great service and was helpful throughout your visit. It’s always wonderful to receive such positive feedback, and we will be sure to pass your compliments on to her. Your support means a great deal to us, and we look forward to welcoming you back to Sytner Warwick BMW in the future. Best wishes, The Sytner Warwick BMW Team
Great service and valet
Great service and valet. As a mobility customer I have always had my car collected and returned. But this is no longer offered. Which was disappointing when I arrived at the dealers the 2 disabled spaces were occupied by show room cars. When returned the car park it was parked in a normal space. A member of staff kindly moved my car out so that I access the car. Room for improvement I guess!
2026年2月19日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Jo, thank you for sharing your experience with us. We sincerely apologise for the inconvenience caused by the disabled parking spaces being occupied and the valet service no longer being available. We appreciate your kind words regarding the member of staff who assisted you. Your feedback is valuable, and we understand how important accessible parking and services are for our mobility customers. We hope to provide a more seamless experience for you in the future. Kind regards, Sytner Warwick BMW.
Great service yet again got my car back…
Great service yet again got my car back on the road and kept me informed along the way of it's progress thank you Hollis
2026年2月20日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Thank you so much for your kind words. We’re delighted to hear that Hollis and the team at Sytner Warwick BMW were able to get your car back on the road promptly and keep you informed throughout the process. Providing excellent service and clear communication is very important to us, and it’s wonderful to know that this was reflected in your experience. We truly appreciate your continued trust and look forward to assisting you again in the future. Thank you once again.
Sytner Group - Sytner Warwick BMW からの回答
Thank you very much for your kind words and positive feedback. We are delighted to hear that you enjoyed both our service and the quality of our cars. At Sytner Warwick BMW, we strive to provide an exceptional experience for all our customers, and it is wonderful to know that this was reflected in your visit. Your support means a great deal to us, and we look forward to welcoming you back in the future. Thanks once again for choosing us.
The importance of owning a BMW
As always, the experienced staff provided a satisfactory answer when your pride and joy is not well. My car was repaired within the given time and hopefully all is now well. Sytner Warwick lost one star as they did not clean my car after the works were completed.
2026年2月20日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Julie, Thank you for your kind words regarding our experienced staff and the timely repair of your car. We are pleased to hear that you were satisfied with the service provided. However, we do apologise that your vehicle was not cleaned after the work was completed, and we appreciate your honest feedback. Your comments are invaluable in helping us maintain and improve our standards. We hope your car continues to perform well and look forward to assisting you again in the future. Kind regards, Sytner Warwick BMW
DON'T BUY A BMW!
Excessive parts delivery. Waited 7-weeks for the part to arrive.
Staggering Parts Pricing:
£2,885.38 for a 5-Series Headlight!
£20.16 for a litre of 0W/30 Oil (almost twice the price of Shell Helix Ultra Professional from Euro Car Parts)
As there was a delay in the parts availability (in total 51-days), I asked for the dealership to offer to take the vehicle back in part-exchange for a newer vehicle. The part-exchange offer was derisory - a drop of £18,000 in 13-months (almost 40% for a vehicle with only 13,300 miles on the clock and only 7000 driven by myself).
BMW offered a loan car (from Enterprise), they would only allow for me to have a BMW, which was not available, so had to wait for 9-days without a vehicle until a BMW became available. Ended up with a 3-series saloon (I have a 5-Series Estate).
Complained by e-mail to the Dealer Principal (who never responded). Service Manager e-mailed saying I'd best contact BMW Customer Services. This was done and frankly, they couldn't have cared less.
Numerous phone calls to the dealership not returned (the Service administrator also works at a Mini dealership 10-miles away would you believe).
Total bill for a first service, headlight, headlight control module, and tyre £4,588.82!!!!!!!
All-in-all a disgraceful experience of what is portrayed to be a premium brand.
They have lost me as a customer.
Don't bother buying a BMW unless you like getting ripped-off and messed around!
UPDATE:
You will see the response to my post, again a month later (not unexpected really).
They suggest I contact the Sytner Warwick Service Manager to discuss the matter, however, can anyone see the point, as he was the man I was in contact with?
When I took the car back to the hire company, they also highlighted minor bodywork damage. However, I was wise enough to take a walk-round video of the condition upon collection to protect me.
All-in-all, a totally unimpressive experience from start to finish.
I reiterate, if you want to be ripped off and ignored, buy a BMW from Sytner Warwick!
2026年2月19日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Mr Longstaff, We are truly sorry to hear about your disappointing experience with Sytner Warwick BMW. Your concerns regarding parts pricing, delays, and communication are taken seriously. We would like to invite you to contact our Aftersales Manager, Jody Boyle , at jodyboyle@sytner.co.uk, to discuss your experience further. We value your feedback and hope to better understand how we might address your concerns. Kind regards, Sytner Warwick BMW
Work completed...
2026年2月19日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Thank you, Gavin, for your fantastic 5-star review. We are delighted to hear that you were pleased with the work completed and that our team met your expectations. It is always our aim to provide excellent service and ensure every customer feels valued and well cared for. Your kind words are greatly appreciated and serve as a wonderful encouragement to all of us at Sytner Warwick BMW. We look forward to welcoming you back in the future.
Pleasant experience
Very friendly and helpful staff. Very efficient and kept me updated.
2026年2月13日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Margaret, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Warwick BMW. We are delighted to hear that our team were friendly, helpful, and efficient throughout your visit. Keeping our customers updated is something we take great pride in, so it’s wonderful to know this made a positive difference for you. We truly appreciate your support and look forward to welcoming you back in the future. Best wishes, The Sytner Warwick BMW Team
First-class service.
This is the third occasion I have used Sytner Warwick and on each occasion, George has looked after me. Always, courteous and professional, with a can-do attitude which I appreciate. First-class.
2026年2月13日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Chris, Thank you very much for your kind words and for choosing Sytner Warwick BMW on multiple occasions. We are delighted to hear that George has consistently provided you with courteous, professional service and a positive, can-do attitude. It is wonderful to know that your experiences with us have been first-class. Your continued support means a great deal to us, and we look forward to welcoming you back in the future. Best wishes, The Sytner Warwick BMW Team
I strongly recommend Sytner Warwick
I strongly recommend Sytner Warwick - Max and Jordan were great to deal with, keeping me up to date with delivery of my vehicle.
2026年2月13日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Mandy, Thank you very much for your kind words and for recommending Sytner Warwick. We are delighted to hear that Max and Jordan provided you with excellent service and kept you well informed throughout the delivery of your vehicle. It is always our aim to ensure a smooth and enjoyable experience for our customers. Your feedback is greatly appreciated, and we hope you continue to enjoy your new car. Best wishes, The Sytner Warwick BMW Team
Warwick Sytner BMW
Ronan was helpful and communicative throughout. Whilst the technician was unable to reproduce the issue, he personally came to speak to me to explain all of the actions he took. I keep coming back to this dealership as they are aommodating, down to earth and Professional.
2026年2月13日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Andy, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Ronan and the technician provided clear communication and a thorough explanation. It’s wonderful to know that our accommodating and professional approach keeps you returning to Sytner Warwick BMW. Your continued trust means a great deal to us, and we look forward to welcoming you back in the future. Best wishes, The Sytner Warwick BMW Team
Dan in the service team was excellent
Dan in the service team was really good, clear communication and great attention to detail.
2026年2月13日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Dan provided clear communication and demonstrated great attention to detail during your visit. It is always our aim to offer a high standard of service, and your feedback is truly appreciated. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best wishes, The Sytner Warwick BMW Team
Sytner Group - Sytner Warwick BMW からの回答
Dear Richard, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our staff to be excellent, polite, obliging, and helpful. It is always our aim to provide the highest standard of service, and your positive feedback is truly appreciated. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best wishes, The Sytner Warwick BMW Team
A disappointing start to BMW ownership
Initial phone call to report issue with my car (brand new and travelled just 65miles) failed due to your digital phone solution not recognising a voice message and your WhatsApp going unanswered. Further, your system assumes every customer enquires after booking a service, which clearly they don’t. I eventually called the salesman who put me through to Service. The Service Advisor politely booked the car in and reserved a loan car while I was on the call. However, on arrival, the loan car had gone. If you allow your advisers to “steal” loan cars promised to customers then you are creating your own poor CSI. The car was fixed during the same day and delivered back to my home which I very much appreciated. However, Overall a disappointing start to my BMW ownership and a Dealer which struggles to get the basic processes right. It’s hard enough to run a Dealership, but you become your own worst enemy if you cannot control your basic processes and simply keep your promises to customers.
2026年2月9日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear David, We sincerely apologise for the frustrating experience you have had with our communication systems and the loan car availability. We appreciate your kind words regarding the prompt repair and home delivery. Your feedback is important to us, and we understand how vital it is to keep promises and maintain smooth processes. We would like to invite you to contact our Head of Business, Andy Clements, at andyclements@sytner.co.uk to discuss your concerns further. Kind regards, Sytner Warwick BMW
Sytner Group - Sytner Warwick BMW からの回答
Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that your visit to Sytner Warwick BMW was excellent, as we always strive to provide the highest level of service to our customers. Your continued support and positive feedback mean a great deal to our team. We look forward to welcoming you back in the future and ensuring every experience remains just as outstanding. Kind regards, The Sytner Warwick BMW Team
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