I had a polished welcome by reception who clearly knew about my walk in appointment.It was carefully explained how the walk in appointment would work by Hollis who was also welcoming whilst mainta... もっと見る
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レビュアーのコメントを見てみましょう
It was ok we had to wait over 4 hrs for an mot when we were told it will take 2-3 hrs.. we were waiting in the showroom and walked about looking at the cars, we can’t fault the fact that we were offer... もっと見る
I had a great experience with this Sytner car shop. My parking sensor malfunctioned, and the did not charge me before they could find a reason. That required an order of a new one from Germany as I ha... もっと見る
企業が回答しました
At my nearest BMW dealership in Warwick the staff are generally very helpful once you are talking to the right person. The problem part is getting hold of them for service-related queries. If y... もっと見る
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Fusiliers Way, CV34 8DD, Warwick, England, 英国
- 01926333888
4.3
優良
272件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
“Resolved in the End, but Communication Needs Improvement”
Overall the recall work has now been completed successfully and the outstanding issues have been resolved, and I appreciate the support from Thomas and the team in arranging the goodwill replacement and ensuring the vehicle was ultimately repaired properly.
However, the process was affected by several communication issues, including inconsistent updates between departments, not being informed that the vehicle had been returned with faults following programming, and being advised to replace differential seals that had only recently been changed. This led to unnecessary inconvenience and multiple follow-ups on my side.
That said, the team worked with me to resolve everything and reach a positive outcome in the end. Thank you for seeing it through.
2025年12月5日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Dragos, thank you for your detailed feedback and for recognising the efforts of Thomas and the team in resolving the issues with your vehicle. We apologise for the communication lapses and any inconvenience caused during the process. It is reassuring to hear that, despite these challenges, you were ultimately satisfied with the outcome. Your comments are greatly appreciated and help us strive to improve our service. We hope you continue to enjoy your BMW and look forward to assisting you in the future.
Super Warwick Staff …
The staff were super helpful in resolving a booking issue. Top class.
2026年2月9日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Greg, Thank you very much for your kind words. We are delighted to hear that our team were able to assist you promptly and effectively with your booking issue. Providing top-class service is something we take great pride in, and it’s wonderful to know that this was reflected in your experience. Your feedback is greatly appreciated and serves as a fantastic encouragement to all of us here at Sytner Warwick BMW. We look forward to welcoming you back in the future. Best regards, The Sytner Warwick BMW Team
Excellent service from Sytner Warwick…
Excellent service from Sytner Warwick BMW. Hollis the service advisor kept me updated all the way through the day. 10 out of 10 from her.
2026年2月6日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Peter, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Hollis provided excellent service and kept you informed throughout the day. It’s wonderful to know that her efforts made such a positive impression. Your 10 out of 10 rating means a great deal to us. We truly appreciate your support and look forward to welcoming you back to Sytner Warwick BMW in the future. Best regards, The Sytner Warwick BMW Team
Sytner Group - Sytner Warwick BMW からの回答
Dear Kamil, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service professional. It is always our aim to provide the highest standards of care and attention to every customer. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back to Sytner Warwick BMW in the future. Kind regards, The Sytner Warwick BMW Team
Customer service continues to go downhill
Customer service continues to go downhill.
Staff not as interested or engaging as they used to be.
Staff more scruffy.
2026年2月6日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Paul, Thank you for sharing your feedback. We are sorry to hear that your recent experience did not meet the high standards we strive to maintain. Your comments regarding staff engagement and presentation are taken seriously. We would like to invite you to contact our Head of Business, Andy Clements, at andyclements@sytner.co.uk to discuss your concerns further. Your satisfaction is important to us, and we appreciate the opportunity to address this directly. Kind regards, Sytner Warwick BMW Team
Sytner Group - Sytner Warwick BMW からの回答
Dear Hugh, Thank you very much for your kind words. We are delighted to hear that Ronan provided you with polite and efficient service during your visit. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best wishes, The Sytner Warwick BMW Team
Sytner Group - Sytner Warwick BMW からの回答
Dear Peter, Thank you very much for your kind words. We are delighted to hear that you found our sales team knowledgeable and helpful during your experience at Sytner Warwick BMW. It is always our aim to provide excellent service and ensure our customers feel well supported throughout their visit. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Warwick BMW Team
Sytner Group - Sytner Warwick BMW からの回答
Dear Paul, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that your transfer was seamless and that our sales specialists were knowledgeable throughout your experience. It is always our aim to provide excellent service and ensure our customers feel confident and well-informed. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Warwick BMW in the future. Best wishes, The Sytner Warwick BMW Team
I received excellent service from…Hollis and Rocket
I received excellent service from Hollis Cockerill who was friendly but professional in her manner. She explained all that I could expect and later the result of the inspection in the workshop. As my car had to stay overnight she arranged for me to be driven home. The driver known as Rocket was again very helpful and I enjoyed his company.
2026年1月28日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Peter, Thank you very much for your kind words. We are delighted to hear that Hollis provided you with friendly and professional service, and that the inspection process was clearly explained. It’s wonderful to know that Rocket made your journey home enjoyable and comfortable. Your positive feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best wishes, The Sytner Warwick BMW Team
Accident repair
Great communication from the body shop team. After having my parked car bumped into just before Christmas, they made my life alot easier. Would highly recommend!
2026年1月5日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Fiona, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that our body shop team provided clear communication and made the process easier for you during what must have been a stressful time. Your recommendation means a great deal to us. We truly appreciate your support and hope to continue delivering the high standard of service you expect from Sytner Warwick BMW. Best wishes, The Sytner Warwick BMW Team
Great communications throughout the…
Great communications throughout the purchase of my new M2, Matt in particular is a credit to the Sytner Team.
2026年1月23日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Thank you very much for your kind words. We are delighted to hear that you had a positive experience purchasing your new M2 and that Matt provided excellent support throughout. It’s always wonderful to know our team members are recognised for their dedication and professionalism. We hope you enjoy every moment behind the wheel of your new car and look forward to welcoming you back to Sytner Warwick BMW in the future. Wishing you many happy miles ahead!
Great Experience
Polite, efficient service throughout, with the work delivered promptly within the agreed timeframe.
2026年1月26日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience with Sytner Warwick BMW. We are delighted to hear that you found our service polite and efficient, and that the work was completed promptly within the agreed timeframe. It is always our aim to provide a seamless and positive experience for our customers. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind regards, The Sytner Warwick BMW Team
Maximum inconvenience - minimum responsibility
[UPDATE on issues below - I took the car to another non Sytner BMW dealer and they fixed the car in less than 2 minutes at no charge. Compare that to Sytner who diagnosed it without even looking at the car and wanted £545+].
The passenger door lock on my BMW failed locked. The are two elements to what is and has been a pretty dreadful experience.
First the diagnosis. I spoke to Sytner who said they needed the car need to be booked in and they would needed the car all day to diagnose. Dropped the car off about 08:15 and about 45 minutes later I had a call. The solution was, to quote "smash the lock off". The 'diagnosis' had been the person on service reception talking to a service technician. They didn't need to see the car and indeed didn't even look at the car - it simply remained in the car park. So a complete waste of time taking the car in. Furthermore they didn't have the part and couldn't get it same day - even though it was obvious what needed to be done without seeing the car. Sytner would have quite happily charged for this diagnosis (a one minute conversation between two of their staff) but to be fair did relent when challenged.
The second element is the repair itself, which hasn't happened yet. They quoted £545 to replace the lock but because they needed to 'smash the lock off' they may damage other parts of the door - and if they did I would need to pay for this extra damage. When challenged and escalated this description changed to 'carefully remove the door card'. But they remain adamant if they break something - which they said could cost many hundreds of pounds or more I would need to pay. Apparently it is 'not usual' to break something else but it may happen.
I have been reluctant to proceed under these conditions. A failed lock is a relatively common problem that should have, and does have, a relatively straightforward solution. Making customers responsible for extra costs reduces all the incentive for care by Sytner. And if as they say, its 'unusual', they should bear the extra costs themselves as it rarely happens and is down to the skill of their technicians.
2026年1月2日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Mr Wallis, We are sorry to hear about your disappointing experience with the diagnosis and repair of your BMW’s passenger door lock. We appreciate your feedback regarding the communication and concerns over potential additional costs. We would like to invite you to contact our Aftersales Manager, Jody Boyle , at jodyboyle@sytner.co.uk, to discuss your concerns further and seek a satisfactory resolution. Kind regards, Sytner Warwick BMW
Easy to book and service my car
Easy to book and have problems resolved. Pleasant and professional throughout. Recommended dealer.
2026年1月13日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Tosh, Thank you very much for your kind words and for taking the time to share your experience with Sytner Warwick BMW. We are delighted to hear that you found the booking process easy and that any issues were resolved promptly. It is wonderful to know that our team’s professionalism and pleasant approach made a positive impression. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Best regards, The Sytner Warwick BMW Team
Excellent Service
Charlotte was great, professional and courteous. So pleased that BMW Warwick honoured their warranty and resolved my car issue - excellent service!
2026年1月12日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Steve, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Charlotte provided professional and courteous service, and that you are pleased with how we honoured your warranty. It’s wonderful to know that your car issue was resolved to your satisfaction. Your positive feedback means a great deal to us, and we look forward to assisting you again in the future. Best wishes, The Sytner Warwick BMW Team
I've always used Sytner main dealer as…
I've always used Sytner main dealer as the service, courtesy snd overall quality is top line.
Yesterday for a simple mot proved just the sane. 5 St and complimentary valet of ny car. Thx Sytner
2026年1月14日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Andrew, Thank you very much for your kind words and for taking the time to share your experience with Sytner Warwick BMW. We are delighted to hear that our service, courtesy, and overall quality continue to meet your expectations. It’s wonderful to know that your MOT and complimentary valet were appreciated. Your support means a great deal to us, and we look forward to welcoming you back in the future. Best wishes, The Sytner Warwick BMW Team
It was easy to make an appointment…
It was easy to make an appointment using the BMW app and Charlotte was welcoming and helpful. I can't fault the service I got.
2026年1月12日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Rupert, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that the BMW app made booking your appointment straightforward and that Charlotte provided a welcoming and helpful service. It is wonderful to know that you were completely satisfied with the service you received. Your positive feedback is greatly appreciated and motivates us to continue delivering the highest standards to all our customers. Kind regards, Sytner Warwick BMW Team
I went to BMW Sytner with an interest…
I went to BMW Sytner with an interest in a 330E which led to a warm and professional buying experience with Stuart (Sales) and Kiran (Finance). Very pleased thus far and would wholeheartedly recommend them and Sytner Warwick
2026年1月9日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Adrian, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Stuart and Kiran provided you with a warm and professional service throughout your purchase of the 330E. It’s wonderful to know you are pleased with your new vehicle and our team’s support. Your wholehearted recommendation means a great deal to us. We wish you many enjoyable journeys in your BMW. Best wishes, The Sytner Warwick BMW Team
I recently bought a new BMW X3
I recently bought a new BMW X3, and this was my second X3 purchase with Sytner Warwick. Once again, I was very pleased with the entire buying process. In particular, Sean McDonnell provided outstanding service and went above and beyond to make everything as smooth and straightforward as possible. His professionalism and attention to detail made the experience a real pleasure. I wouldn’t hesitate to recommend Sytner Warwick and Sean to anyone considering a BMW.
2026年1月9日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Zoran, Thank you very much for your kind words and for choosing Sytner Warwick BMW once again. We are delighted to hear that Sean McDonnell provided you with outstanding service and made your experience smooth and enjoyable. It is always a pleasure to assist returning customers, and your recommendation means a great deal to us. We hope you continue to enjoy your new BMW X3 and look forward to welcoming you back in the future. Best wishes, The Sytner Warwick BMW Team
20 plus years of great service
Nick in service department was fantastic in keeping me fully updated on progress. This was for work on a vehicle sunroof. Had various BMW serviced over 20 plus years and would recommend Sytner Warwick and the team there.
2026年1月7日
自発的なレビュー
Sytner Group - Sytner Warwick BMW からの回答
Dear Andrew, Thank you very much for your kind words and for sharing your positive experience with Nick and the service team at Sytner Warwick BMW. We are delighted to hear that you felt fully informed throughout the work on your vehicle’s sunroof. It’s wonderful to know that, after over 20 years of choosing BMW, you continue to place your trust in us. Your recommendation means a great deal to the entire team. We look forward to welcoming you back in the future.
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