Bought my first mini from this garage in 2020 and received great service back then - nothing has changed over the 6 years. Staff were extremely helpful, from the first day we visited, to the handful o... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We felt that the whole experience from start to finish ran so smoothly. Ryan looked after us very well. He was extremely professional, friendly and knowledgeable. We felt confident to go ahead wit... もっと見る
企業が回答しました
Although open on a Sunday staffing was very limited so only possible to look. Needed second visit to ask questions. On second visit only offered certain models in green paint finish but when we came... もっと見る
企業が回答しました
My partner and I recently order our new lease vehicles from the BMW Sytner dealership in Worcester, UK. From the moment we walked through the showroom doors we received a professional welcoming servi... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Wainwright Road, Knightsbridge Park, WR4 9FA, Worcester, England, 英国
- 01905343595
4.6
優良
46件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Amazing experience with Michaela😄
Great place to go😄 I would 100% recommend Mini Worcester to anyone, I had a great experience here a few weeks go. Michaela was an amazing help with finding the perfect car for me! For some background, my old mini completely broke and I was incredibly sad about this. Mini Worcester helped with the process of getting rid of this car and put us in contact with Michaela to help find a perfect new orange mini for me. She listened and was very thoughtful… even remembering the name
of my old car and putting a little note in the window of my new car as a little tribute😄 A few days after taking my new car home she even phoned to ask how I was enjoying it! Very thoughtful:) If i would rate Michaela out of 10 i would give her an 11! A very personal experience here and I would definitely return! Thank you Michaela!
2024年12月21日
自発的なレビュー
Sytner Group - Sytner Worcester MINI からの回答
Thank you for your glowing review, Georgia! We are delighted to hear that you had a great experience at Sytner Worcester MINI and that Michaela was able to assist you in finding the perfect car. Our team takes pride in providing a personal and thoughtful experience for our customers, and we are thrilled that Michaela went above and beyond to make sure you were happy with your new orange MINI. We hope you continue to enjoy your car and we look forward to welcoming you back in the future. Thank you for choosing Sytner Worcester MINI.
I’ve just purchased another mini at…
I’ve just purchased another mini at Worcester mini and the service is excellent. Michaela was super helpful, kept me updated on the build to when it arrived. Always on hand with any queries or questions.
Super friendly and super efficient! Thank you Michaela and Luke was great too!
Highly recommend.
2024年12月3日
自発的なレビュー
Sytner Group - Sytner Worcester MINI からの回答
Thank you for your glowing 5-star review, L p! We are delighted to hear that you had an excellent experience at Sytner Worcester MINI. Our team, especially Michaela and Luke, are dedicated to providing top-notch service and ensuring our customers are kept informed every step of the way. We are thrilled that you found them to be super friendly and efficient. Thank you for recommending us, it means a lot to us. We look forward to seeing you again in the future.
Great customer experience 😊 Sytner Mini Worcester
My daughter put us on to this company and so glad she did.
Can’t fault these guys. So lovely to deal with. Felt comfortable as soon as we walked through the door. The staff are very friendly and down to earth and look after you from start to finish.
Michaela was really patient as I was a bit nervous to have a test drive but she put me at ease and I enjoyed it thanks to her.
She kept in touch with us by email and answered all questions and concerns promptly and efficiently. On hand over day she explained everything about the car in detail.
On the way home we noticed a tiny chip on screen. We emailed Michaela and a guy turned up the next morning to fix it. Fantastic customer service!
We felt cosseted throughout the whole process of buying our car. We are really happy and feel at ease with our purchase due to all the cover and after sales you get with this company 10/10
2024年9月17日
自発的なレビュー
Sytner Group - Sytner Worcester MINI からの回答
Thank you for taking the time to leave such a positive review, Dale! We are thrilled to hear that your daughter recommended us and that you had a great experience at Sytner Worcester MINI. Our team takes pride in providing excellent customer service and we are glad that you felt comfortable and well taken care of throughout the entire process. We are also happy to hear that Michaela was able to address any concerns and that you are satisfied with your purchase. Thank you for choosing us and we hope to see you again in the future.
Excellent and joyful experience
Excellent and joyful experience. Thomas Mullen was patient, helpful , but not pushy. He carefully explained all the different gadgets in the car. Very kindly linked my phone and found a spare hanbook for me. I was dreading having a new car but he made it easy for me. Thank you, Tom and also James. I will recommend your fantastic service!
2024年8月26日
Sytner Group - Sytner Worcester MINI からの回答
Thank you for your kind words, Martine. We are delighted to hear that you had an excellent experience at Sytner Worcester MINI. Thomas Mullen and James were happy to assist you with your new car and make the process easy and enjoyable. We are glad that you were able to familiarize yourself with the gadgets in the car and that Thomas was patient and helpful. Thank you for recommending our fantastic service. We look forward to seeing you again in the future.
Nothing too much trouble
Nothing too much trouble, I particularly found Emma Gatfield patient and helpful she deserves a rise!
2024年8月5日
Sytner Group - Sytner Worcester MINI からの回答
Thank you for your kind words and for taking the time to leave us a 5-star review! We are delighted to hear that you had a positive experience at Sytner Worcester MINI. We will make sure to pass on your compliments to Emma Gatfield for her exceptional service. We appreciate your feedback and look forward to welcoming you back in the future. Thank you for choosing Sytner Worcester MINI.
I was kept informed at all times
I was kept informed at all times. The vehicle briefing was comprehensive and easy to understand,
The salesman was excellent.
2024年7月28日
Sytner Group - Sytner Worcester MINI からの回答
Thank you for your glowing review, Annie! We are delighted to hear that you had a positive experience at Sytner Worcester MINI. Our team takes great pride in keeping our customers informed and providing comprehensive vehicle briefings. We are also pleased to hear that our salesman was excellent in assisting you. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Sytner Worcester MINI.
Great hand-over experience of my new MINI
Thought I needed to leave a review of the handover experience of my new MINI Countryman JCW I picked up on Friday 19th July from Sytner MINI Worcester.
First a big shout out to my sales executive Tom for a 1st class buying process and handover day. Tom was very informative during the buying process, sending me updates on delivery and made the handover and pick-up day a great experience. Also a follow up call after collection to check how I was getting on with my new MINI.
A big shout out also to the valeting team that presented my new car to a very high standard inside and out.
This is the 3rd Mini I have bought from this dealership and the standard has always been high. It’s great to see with a change of owner that this experience has remained 5 stars.
2024年7月19日
Sytner Group - Sytner Worcester MINI からの回答
Thank you for taking the time to leave such a positive review, Steve. We are delighted to hear that you had a 5-star experience at Sytner Worcester MINI. It is great to know that our sales executive Tom provided you with excellent service and made your handover day a memorable one. We are also pleased to hear that our valeting team presented your new MINI to a high standard. We appreciate your continued loyalty and look forward to seeing you again in the future.
Sytner Group - Sytner Worcester MINI からの回答
Thank you for your 5 star review, Adrian! We are delighted to hear that your experience at Sytner Worcester MINI was excellent and that everything went smoothly and efficiently. Our team works hard to ensure that our customers have a seamless and enjoyable experience, and we are glad that we were able to meet your expectations. Thank you for choosing Sytner Worcester MINI, and we look forward to serving you again in the future.
Exchanging our Mini Countryman for a…
Exchanging our Mini Countryman for a new model was made very straightforward and easy by extremely helpful and efficient staff.
2024年6月30日
Sytner Group - Sytner Worcester MINI からの回答
Thank you for taking the time to leave us a 5-star review, Richard! We are delighted to hear that our team at Sytner Worcester MINI made your experience of exchanging your MINI Countryman for a new model easy and straightforward. Our staff takes pride in providing excellent customer service and we are glad to know that we were able to assist you efficiently. We appreciate your support and look forward to serving you again in the future.
Sytner Group - Sytner Worcester MINI からの回答
Thank you for your glowing review, CD! We are delighted to hear that you had a brilliant experience with our sales and aftersales team at Sytner Worcester MINI. Our team works hard to provide exceptional service to all of our customers, and we are thrilled that we were able to meet your expectations. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Sytner Worcester MINI!
Perfect customer service from beginning…
Perfect customer service from beginning to end , nothing too much trouble and kept informed all throughout the procedure.
2024年6月17日
Sytner Group - Sytner Worcester MINI からの回答
Thank you for your kind words, Julie! We are delighted to hear that you had a perfect experience with our team at Sytner Worcester MINI. Providing exceptional customer service is our top priority, and we are glad to know that we were able to keep you informed throughout the entire process. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Sytner Worcester MINI!
Although open on a Sunday staffing was…
Although open on a Sunday staffing was very limited so only possible to look. Needed second visit to ask questions. On second visit only offered certain models in green paint finish but when we came to leave informed that new model was being launched shortly which was acceptable and order placed. On reflection felt we were being initially offered old stock.
Advised we were cash buyers but finance option was being ‘pushed’
Advised that delivery was anticipated as being 4-6 weeks and asked to be kept informed so that we could move money at appropriate time. After not hearing for a little time sent email asking for delivery update to be told car had arrived. Handover was handled well.
2024年5月30日
Sytner Group - Sytner Worcester MINI からの回答
Thank you for your review, Michael. We are sorry to hear that you felt limited in your options on your first visit and that you felt you were being offered old stock. We always strive to provide the best customer service and we are sorry that this was not the case on this occasion. We are pleased to hear that the handover was handled well and that you were kept informed of the delivery date. We hope that you are now enjoying your new car and that you have a great experience with Sytner Worcester MINI.
James listened to what I wanted (and…
James listened to what I wanted (and didn’t!) & when the mini I wanted was apparently sold at High Wycombe, he chased them up regularly- which was rewarded when that purchase didn’t go through. He arranged for the car to be transferred quickly to Worcester & I drove away in it just over a week after I first went met James. I love my new car - there are a couple of minor issues, but the car has been quickly booked in to hopefully rectify these! I would highly recommend James & Sytner!
2024年4月14日
Sytner Group - Sytner Worcester MINI からの回答
Thank you for your kind words, Nikki. We are delighted to hear that you are happy with your new car and that James was able to help you find the perfect one. We are sorry to hear that there were a couple of minor issues, but we are glad that we were able to book it in quickly to rectify them. We are glad that you had a positive experience with us and we hope that you continue to enjoy your new car. Thank you for recommending us and we look forward to seeing you again soon.
Sytner Group - Sytner Worcester MINI からの回答
Thank you for your kind words, Christine. We are delighted to hear that you had a great experience with us at Sytner Worcester MINI. We strive to provide the best customer service and it is great to hear that we have achieved this. We are committed to providing an efficient and helpful service and we are pleased that you were satisfied with the outcome. We hope to see you again soon. Thank you for choosing Sytner Worcester MINI.
Tom Mullen at Worcester was amazing
Tom Mullen at Worcester was amazing! A lovely friendly manner about him and all the time in the world to help with decisions. An asset to the company and I would definitely recommend.
2024年3月10日
自発的なレビュー
Sytner Group - Sytner Worcester MINI からの回答
Thank you for your kind words about Tom Mullen at Sytner Worcester MINI. We are delighted to hear that he was able to provide you with the help and support you needed to make your decisions. We are proud to have Tom as part of our team and we are glad that you would recommend him. We strive to provide the best customer service and we are glad that Tom was able to do that for you. Thank you again for your review and we hope to see you again soon.
Sytner Group - Sytner Worcester MINI からの回答
Thank you for your kind words, Mrs Birch. We are delighted to hear that you had a pleasant experience with Emma at Sytner Worcester MINI. We strive to ensure that all of our customers have a positive experience when visiting us and it is wonderful to hear that we have achieved this with you. We will be sure to pass on your kind words to Emma and the rest of the team. We look forward to seeing you again soon.
Mini Cooper 1.5
After 12 months experience driving a Mini Countryman, I decided, I missed my previous Mini Cooper and decided to change it. I have just purchased a 3 door mini cooper from Mr Mike Pryce who was extremely helpful in finding what I was looking for! He provided me with excellent comfort and service, thank you
2024年4月6日
Sytner Group - Sytner Worcester MINI からの回答
Thank you for your kind words about our team member, Mike Pryce. We are delighted to hear that he was able to provide you with the excellent comfort and service you deserved. We are glad that you have decided to purchase a MINI Cooper 3-Door from us and we hope that you enjoy your new car. We are committed to providing our customers with the best possible service and we are glad that we have been able to meet your expectations. Thank you for choosing Sytner Worcester MINI.
Great service
I had a mini dash cam fitted at my local branch in Worcester great service made fantastic job polite and helpful staff car came back really clean.
Thanks the team.
2024年4月8日
自発的なレビュー
Sytner Group - Sytner Worcester MINI からの回答
Thank you for your kind words, Martin! We are delighted to hear that you had a great experience with us at Sytner Worcester MINI. Our team works hard to ensure that our customers receive the best service possible, and we are pleased that you were satisfied with the work we did for you. We are also glad that you found our staff to be polite and helpful. We take pride in our work and strive to make sure that our customers leave with a smile. Thank you for your review and for choosing Sytner Worcester MINI.
Sytner Group - Sytner Worcester MINI からの回答
Thank you for your kind words, Mr Beardmore. We are delighted to hear that Emma Gatfield provided you with excellent service. At Sytner Worcester MINI, we strive to ensure that all of our customers receive the highest level of service and we are pleased that Emma was able to meet your expectations. We value your feedback and we hope to see you again soon.
I felt that my sales person Michaela…
I felt that my sales person Michaela had the right level of contact with me. I never felt chased but I did feel supported and valued. She and her boss went out of their way to find a car that fitted my requirements and we agreed a fair price for a compromise. Very professional.
2024年3月19日
Sytner Group - Sytner Worcester MINI からの回答
Thank you for your kind words, Christine. We are delighted to hear that you had a positive experience with Michaela and her team. We strive to ensure that all of our customers feel supported and valued, and it is wonderful to hear that we achieved this with you. We are glad that we were able to find a car that met your requirements and that you were happy with the price. We look forward to seeing you again soon.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。