I’ve just completed my car purchase and I’m extremely impressed with the level of service provided by Louis. He was so knowledgeable, patient, and genuinely committed to making sure I chose the right... もっと見る
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I couldn’t recommend Wakefield Audi enough because of the incredible customer service I recieved from Dale. Dale was great, he was so helpful with everything to do with my A1, ensured that I understoo... もっと見る
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What I love about visiting Audi Wakefield when I take my car in for a service or MOT is how easy it is. The customer service is outstanding. Drop off is quick, great communication on progress througho... もっと見る
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Absolutely shocking customer service from both Audi Wakefield and Audi UK. Avoid at all costs. The entire experience we have received has caused significant stress and anxiety for both myself a... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Calder Park,Peel Avenue, WF2 7UA, Wakefield, 英国
- 01924 241400
4.6
優良
744件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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I’ve just completed my car purchase and…
I’ve just completed my car purchase and I’m extremely impressed with the level of service provided by Louis. He was so knowledgeable, patient, and genuinely committed to making sure I chose the right vehicle for my needs. Communication was excellent, every step was clearly explained, and the handover was smooth and well organised. It’s rare to find a dealership that makes you feel valued as a customer, but they absolutely did. I’m thrilled with my car and highly recommend their service. I wouldn’t hesitate to buy my next car from them and hope Louis will be there too to assist me.
2026年8月20日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Thank you very much for your kind words, AH. We’re delighted to hear that Louis provided such knowledgeable and patient service throughout your purchase. It’s wonderful to know you felt valued and well informed every step of the way. We truly appreciate your recommendation and are thrilled that you’re pleased with your new car. We look forward to assisting you again in the future and hope Louis will be on hand when that time comes. Enjoy your new vehicle!
I couldn’t recommend Wakefield Audi…
I couldn’t recommend Wakefield Audi enough because of the incredible customer service I recieved from Dale. Dale was great, he was so helpful with everything to do with my A1, ensured that I understood everything well, and did everything he could to make the figures work. His customer service really was exceptional, I am so happy with my car and the support I have received from him during the process. The showroom is also lovely and so welcoming which adds to the experience. I will 100% be back in the future for my next car with this branch and Dale, super happy customer thank you Audi Wakefield! 👏
2026年8月21日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Thank you so much, Amy Louise, for your wonderful review. We’re delighted to hear that Dale provided exceptional customer service and made your experience with your A1 so positive. It’s fantastic to know you felt well supported throughout and enjoyed the welcoming atmosphere of our showroom. Your kind words truly mean a lot to us. We look forward to welcoming you back to Wakefield Audi when it’s time for your next car. Thank you once again for choosing us!
Very professional and collecting the…
Very professional and collecting the car was a classy experience
2026年8月20日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Tony, Thank you ever so much for your kind words. We are delighted to hear that you found your experience both very professional and enjoyable, especially the moment of collecting your car. At Wakefield Audi, we take great pride in ensuring every aspect of our service reflects the quality and class our customers deserve. Your feedback is truly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Kind regards, The Wakefield Audi Team
Absolutely shocking customer service…
Absolutely shocking customer service from both Audi Wakefield and Audi UK. Avoid at all costs.
The entire experience we have received has caused significant stress and anxiety for both myself and my husband. We have had 3 weeks of hell and been unable to focus on anything else, as I have been driving an unsafe vehicle that could have endangered my life and that of my family due to system errors which I was unaware of until the car malfunctioned at 40 mph. I am now extremely hesitant to drive the car again and am very dissatisfied with the overall situation, from the vehicle's faults to the service I received regarding the hire car.
The whole customer experience from Audi Wakefield, the Audi customer service team has been appalling each person you speak to says the other person is lying!!!!
This is our replacement car from a previous brand new A5 which had the same faults we was mis sold the car as we was advised all issues have been resolved. Nobody will take ownership of the issues.
2026年8月17日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Georgie, We are truly sorry to hear about your distressing experience with both Audi Wakefield and Audi UK. Your safety and satisfaction are of paramount importance, and it is deeply disappointing that you have felt unsupported and let down. We completely understand your frustrations regarding the vehicle faults and the customer service you encountered. Please be assured your concerns are taken seriously, and we sincerely apologise for any anxiety caused during this difficult time. Thank you for sharing your feedback.
The staff in the audi garage couldn't…
The staff in the audi garage couldn't of been friendlier i had to wait 2 hours for my car they kept making me drinks and asking if i was alright what a friendly team.
2026年8月12日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Thank you, PennyMiles, for your lovely review. We’re delighted to hear our team made your wait comfortable and welcoming. It’s wonderful that our staff’s friendly approach and attention made a positive impression. We truly appreciate you taking the time to share your experience and hope to see you again soon at Wakefield Audi.
Fast track check in
Fast track check in, customer focused staff, overall customer centric service.
2026年8月11日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Mr James, thank you for your kind words. We are delighted to hear you appreciated the fast-track check-in and the customer-focused approach of our team. Providing a customer-centric service is something we take great pride in. We look forward to welcoming you back to Wakefield Audi in the future.
What I love about visiting Audi is ….
What I love about visiting Audi Wakefield when I take my car in for a service or MOT is how easy it is. The customer service is outstanding. Drop off is quick, great communication on progress throughout. I love the vehicle health check video. All the staff are really helpful. The wash and valet is the bonus and is also appreciated-I always feel I’m leaving with a new car!! Thank you.
2026年8月7日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Ms Mitchell, Thank you very much for your wonderful review. We are delighted to hear that you find the service and MOT process easy and appreciate our customer care, especially the communication and vehicle health check video. It’s fantastic to know that the team’s efforts and the wash and valet make you feel like you’re driving away in a new car. Your kind words truly mean a lot to us. We look forward to welcoming you back to Wakefield Audi in the future. Best regards, The Wakefield Audi Team
The staff are great at Wakefield Audi…
The staff are great at Wakefield Audi and nothing is too much trouble
2026年8月3日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Thank you ever so much for your kind words. We’re delighted to hear our team at Wakefield Audi made such a positive impression. It’s always our pleasure to assist and ensure everything is as smooth as possible. Your feedback truly means a lot to us, and we look forward to welcoming you back in the future.
Smooth Handover
The handover was very smooth, and Hannah and Joel were both very helpful in explaining how the car worked and answering any questions I had.
2026年7月31日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Sach, thank you very much for your kind words. We’re delighted to hear that the handover process was smooth and that Hannah and Joel were able to assist you effectively. It’s always our aim to ensure every customer feels confident and well-informed about their new vehicle. Your feedback is greatly appreciated and motivates the team to continue providing excellent service. We hope you enjoy your new car and look forward to welcoming you back in the future. Best wishes, Wakefield Audi Team
I have recently bought a TT from…
I have recently bought a TT from Wakefield Audi.The sales executive who helped me order the car , and finalise the purchase was Will Handley.I cannot thank Will enough for making the whole process so straightforward and easy.He is very professional and friendly, and I cannot recommend him highly enough.
2026年7月16日
自発的なレビュー
car was booked in quickly
car was booked in quickly, excellent communication and the video showing the work completed was excellent, thank you Audi Wakefield.
2026年7月15日
自発的なレビュー
2nd car
Have just bought my 2nd car from Louis. Can't fault the service he has provided us and the great deal he managed to sort. Would highly recommend.
2026年7月10日
自発的なレビュー
From entering the show room I received…
From entering the show room I received a first class experience and service from the staff. Everyone I spoke to was polite, proffessional and knowledgeable I would especially like to thank Will Handley who dealt with my car purchase and went out of his way to ensure all ran smoothly.
2026年7月8日
自発的なレビュー
Amazing service from Wakefield Audi
Amazing service from Wakefield Audi. From start to finish the buying process was faultless. Thank you to Shane for looking after us so well.
2026年7月7日
自発的なレビュー
They found me my dream car
Went to Wakefield Audi after wanting a new car for a while. I knew what I wanted but it was just a matter of finding it. I told James what I was looking for and he found exactly that!!
The service was amazing from start to finish from James and nothing was too much trouble, even all my constant questions. He made sure that I was happy with everything, set my car up with me and was very calm and approachable through it all. He explained everything to me fully and made sure that I understood. He ensured the car had everything I wanted and it’s a perfect fit!
Angelica on the front desk was lovely. She was so happy and bubbly, just what you want to see when you walk in.
Im so happy with my purchase and have come away with my dream car. Couldn’t recommend the team enough at Wakefield Audi.
Thank you all so much,
Lillian
2026年6月21日
自発的なレビュー
They always friendly and they always…
They always friendly and they always helpful
2026年6月15日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Thank you ever so much Mary for your kind words. We are delighted to hear that you find our team both friendly and helpful. It is always our aim to provide a warm and welcoming experience for everyone who visits Wakefield Audi. Your positive feedback truly means a great deal to us and encourages us to maintain the highest standards of service. We look forward to welcoming you back in the future. Best wishes, The Wakefield Audi Team
Fantastic service from start to finish…
Fantastic service from start to finish and the staff are superb
2026年6月15日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Mark - Thank you ever so much for your wonderful review. We are absolutely delighted to hear that you found our service fantastic from start to finish and that our team made such a positive impression. It’s always our aim to provide superb customer care, and your kind words truly mean a great deal to us. We look forward to welcoming you back to Wakefield Audi in the future. Warm regards, The Wakefield Audi Team
Collected my car in Tuesday
Collected my car in Tuesday. Excellent service from Louis Baker
2026年6月9日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Bipin, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Louis Baker provided you with excellent service when you collected your car. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. We hope you continue to enjoy your vehicle and look forward to welcoming you back in the future. Best regards, Wakefield Audi Team
Sytner Group - Wakefield Audi からの回答
Dear Mr Long, thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you received great service during your visit to Wakefield Audi. It is always our aim to provide a positive and memorable experience for all our customers. Your feedback is truly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Kind regards, The Wakefield Audi Team
The technician ignored visible warning…
The technician ignored visible warning illuminations on the dashboard which indicated low tyre pressure error and steering wheel alignment appears to be adjusted after work completed.
2026年5月28日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Andrew, we apologise for the experience you described regarding the warning lights and steering wheel alignment. This is certainly not the standard of service we aim to provide at Wakefield Audi. We would like to invite you to contact our Head of Aftersales, Christopher Peckover, at chrispeckover@sytner.co.uk, so we can better understand the situation and address your concerns directly. Your feedback is important to us, and we appreciate the opportunity to improve. Kind regards, Wakefield Audi Team
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