I’ve just completed my car purchase and I’m extremely impressed with the level of service provided by Louis. He was so knowledgeable, patient, and genuinely committed to making sure I chose the right... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I couldn’t recommend Wakefield Audi enough because of the incredible customer service I recieved from Dale. Dale was great, he was so helpful with everything to do with my A1, ensured that I understoo... もっと見る
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What I love about visiting Audi Wakefield when I take my car in for a service or MOT is how easy it is. The customer service is outstanding. Drop off is quick, great communication on progress througho... もっと見る
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Absolutely shocking customer service from both Audi Wakefield and Audi UK. Avoid at all costs. The entire experience we have received has caused significant stress and anxiety for both myself a... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Calder Park,Peel Avenue, WF2 7UA, Wakefield, 英国
- 01924 241400
4.6
優良
744件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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MOT appointment.
Using the drive through service lane was very helpful. The staff we’re waiting for me and I was dealt with very professionally.
Emma Kimpton was very polite and helpful throughout my visit, a credit to your team.
2026年2月13日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear David - Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that the drive-through service lane was convenient and that our team were ready to assist you promptly. Emma Kimpton will be pleased to know she made such a positive impression during your visit. It is always our aim to provide professional and courteous service, and your feedback is a wonderful encouragement to the entire team. We truly appreciate your support and look forward to welcoming you back to Wakefield Audi in the future. Kind regards, The Wakefield Audi Team
Quickly checked in on arrival
Quickly checked in on arrival, all work carried out as required and clean car was ready at the time stated when booking in.
2026年2月12日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Irene & Roger, thank you very much for taking the time to leave such a positive review. We are delighted to hear that your experience with us was straightforward and efficient, from the quick check-in to the completion of the work as required. It is always our aim to ensure that every customer’s vehicle is returned in excellent condition and ready at the agreed time, so it is wonderful to know that this was reflected in your visit. Your kind words are greatly appreciated and serve as a fantastic encouragement to the entire team here at Wakefield Audi. We look forward to welcoming you back in the future and continuing to provide the high standard of service you expect. Warm regards, The Wakefield Audi Team
Good experience
I was greeted with a coffee by the receptionist. I was then keep abreast of progress.
My car was cleaned and vacuumed for me, everything with regards the service was explained and I was taken to my car.
Overall a great experience 👌
2026年2月9日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Ian, thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you felt well looked after from the moment you arrived, and that the service process was clearly explained. It’s wonderful to know that the little touches, such as the coffee and having your car cleaned and vacuumed, made a positive difference. Your feedback means a great deal to the team, and we’re pleased to have provided you with a great overall experience. We look forward to welcoming you back in the future. Best regards, Wakefield Audi Team
All they care about is maximising…
All they care about is maximising profits from customers and 5 star ratings!!! Took my Audi Q2 car in for a normal basic level service and oil change on Friday 6th Feb 2026, was advised a new tyre was needed and quoted £240, I asked what the best price was and a £6 discount was given, wow! More concerning was I reported a SOS call fault on my car to them which I asked to be rectified and reset, thinking this would be an easy fix to be told a whole new J949 control unit was needed and quoted nearly £2,000, I am still to this day in shock. More concerning was how I was told via a text message report rather than a call first, no explaination at first as to what they had tried to do to resolve the issue until I asked. How dare you treat customers in this way, this was my first visit and I am still shocked at my experience - expecting customers to have £2,000 available to them to fix a common issue is completely unacceptable. Dont be fooled by the free drinks and smiles they will clearly do anything to take your money without trying to do what's right first for the customer. Furthermore the desperation to get 5 stars, I was even rung up on Saturday 7th Feb 2026 by someone begging again for 5 stars, totally oblivious clearly to my experience, I am shocked and saddened by my experience and warn any future customers to please be aware.
2026年2月6日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Phil, Thank you for taking the time to share your feedback regarding your recent visit. We appreciate you raising your concerns and value all customer feedback. We would, however, like to clarify that as a dealership we believe we have acted with integrity throughout your visit. All work identified and quoted was based on the findings from our inspection and in line with manufacturer guidance, with no work carried out without authorisation. As part of our commitment to transparency, we send an Audi Cam to all customers. This is a video walkaround of the vehicle completed by our technicians to evidence any work required and to clearly show the condition and findings on the vehicle. We feel this process demonstrates openness and allows customers to make informed decisions regarding any recommended work. We are sorry that you feel the information was relayed to you via text message rather than initially being discussed by telephone, and we acknowledge how this may have contributed to your dissatisfaction. As we were not the supplying dealer of your vehicle, should you wish to contest the cost involved in the recommended repair, we would advise that this is discussed directly with the supplying dealer. They would be best placed to review any potential goodwill, warranty considerations, or support related to the original supply of the vehicle. Our role was to diagnose and advise based on the condition of the vehicle presented to us, and this information was shared transparently to allow you to make an informed decision. We appreciate you taking the time to provide your comments and wish to assure you that we remain committed to delivering a professional and honest service to all customers.
Purchase of Approved Used Audi
I was looking for a high quality Approved Used Audi and saw a car that caught my eye on the website.
After a quick helpful and informative call with Thomas, an appointment was made for 2 days later.
The whole process of exchanging our former car and driving away with our new one was completed very efficiently and all on the same day. The car was given an extra valet (having been already almost pristine on the test drive) and after quickly arranging insurance we were delighted to be able to drive away on the same day. Everyone was very polite and patient, especially Thomas who guided us through the whole process from the initial telephone enquiry to purchasing the vehicle 2 days later.
2026年1月29日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Thank you very much Zoe for your kind words and for sharing your positive experience with Wakefield Audi. We are delighted to hear that Thomas provided helpful and patient guidance throughout your purchase, making the process smooth and efficient. It’s wonderful that you were pleased with the condition of your new Audi and the extra valet service. We truly appreciate your feedback and are thrilled you are enjoying your Approved Used Audi. Wishing you many happy miles ahead! Best regards, Wakefield Audi Team
Purchase of vehicle and customer care…
Purchase of vehicle and customer care was exceptional,
Do not get a tracker fitted here though there have been problems daily for the last 3 months since we had it fitted as part of the deal
2025年11月20日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Richard, thank you for your feedback and for recognising the exceptional service you received during your vehicle purchase. We are sorry to hear about the ongoing issues you have experienced with the tracker fitted as part of your deal. We appreciate you bringing this to our attention and understand how frustrating such problems can be. Your comments are important to us, and we hope that despite this, you continue to enjoy your vehicle. Please do not hesitate to get in touch if you wish to discuss this further. Kind regards, Wakefield Audi Team
Great service
From arriving at the dealership and been offered a coffee , the whole process was seamless . Thomas dealt with us from to start and nothing was too much trouble for him .he guided me through the whole process and took a genuine interest in the car I was buying . I would definitely recommend Wakefield Audi to anyone wanting a new or used car .
2026年1月17日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Thank you Wayne, for your kind words and for taking the time to share your experience. We’re delighted to hear that Thomas provided such attentive and knowledgeable service throughout your visit. It’s wonderful to know that the process was seamless and that you felt genuinely supported in choosing your car. Your recommendation means a great deal to us, and we’re pleased that Wakefield Audi could meet your expectations. We hope you enjoy your new vehicle and look forward to welcoming you again in the future.
We came into Audi Wakefield to buy a A1 s line automatic
We came into Audi Wakefield to buy a used car for our daughter after struggling at a few other places.
Thomas was extremely likeable from the offset and made the whole process very easy.
There was an issue with the transfer of a vehicle from another garage that we initially wanted but Thomas and Jamie went out of their way to put things right and sorted us a fantastic car.
Emily is delighted with it and the colour which she hadn’t considered previously.
A good sign of customer service is how a company and their people resolve issues.
Thomas and Jamie were first class.
Thanks again and Emily is still smiling 24hrs later
2026年1月16日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Good morning Kev. Thank you so much for your kind words and for sharing your experience with us. We’re delighted Thomas and Jamie were able to resolve the issue and find Emily a fantastic car that she loves, especially the colour. It’s wonderful to hear she’s still smiling after 24 hours! Providing excellent customer service is very important to us, and your feedback truly means a lot. We hope Emily continues to enjoy her new car for many miles to come. Thanks again for choosing Audi Wakefield.
Picked up my new Q8 today
Picked up my new Q8 today, Tom & Chris were fantastic from start to finish - nothing too much trouble and their turnover was exceptional. Viewed the car Monday, drove away Thursday.
2026年1月15日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Calvin, thank you very much for your fantastic 5-star review. We are delighted to hear that you had such a positive experience with Tom and Chris throughout your purchase of the new Q8. It’s wonderful to know that their dedication and efficiency made the process smooth and enjoyable for you. We always strive to provide exceptional service and it’s rewarding to hear that this was reflected in your visit, especially with such a quick turnaround from viewing to driving away. We hope you enjoy every moment behind the wheel of your new Audi Q8 and look forward to welcoming you back to Wakefield Audi in the future. Best wishes, The Wakefield Audi Team
Fantastic service from start to finish
2026年1月12日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Jonathan. Thank you very much for your kind words and for taking the time to share your experience with Wakefield Audi. We are delighted to hear that you found our service fantastic from start to finish. It is always our aim to provide a seamless and enjoyable experience for all our customers, and your feedback is truly appreciated. Knowing that we have met your expectations means a great deal to the entire team. Should you require any assistance in the future, please do not hesitate to get in touch. We look forward to welcoming you back to Wakefield Audi again soon. Kind regards, The Wakefield Audi Team
Very helpful
Tom was very helpful but without being pushy with a sale. He outlined all the options for me, and together he and Chris found me my perfect car.
2025年12月29日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Laura, thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Tom was able to assist you so helpfully and without any pressure, ensuring you felt comfortable throughout. It’s wonderful that both Tom and Chris could work together to find the perfect car for you. Your satisfaction means a great deal to us, and we truly appreciate your positive feedback. We hope you enjoy your new car and look forward to welcoming you back to Wakefield Audi in the future. Best wishes, The Wakefield Audi Team
Excellent service
10out10 to Lynsey at Wakefield Audi for your help and fitting us in at short notice. Thank you also to the mechanics for sorting an engine management fault while we waited allowing us then to travel on our holiday.
2025年12月29日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Andrew, thank you very much for your fantastic 5-star review. We are delighted to hear that Lynsey was able to assist you promptly and fit you in at short notice. It’s wonderful to know that our mechanics could swiftly resolve the engine management fault while you waited, ensuring your holiday plans went ahead without a hitch. Your kind words mean a great deal to the whole team here at Wakefield Audi. We truly appreciate you taking the time to share your experience and are pleased that we could provide the support you needed. Wishing you many safe and enjoyable journeys in the future. Kind regards, The Wakefield Audi Team
Shocking Lack of Quality Control After a “Completed” Service
Vehicle, with low mileage, First-Year Service experience - I was informed by the dealership that the service had been completed and that the car was ready for collection. However, upon checking the Audi App, it still showed that the service was overdue. I closed and reopened the App to force a refresh, but even after synchronising with the vehicle, the status remained unchanged.
I then contacted the dealership, after navigating an exceptionally poor telephone system and eventually reaching a service assistant, who advised that the technician had likely failed to reset the vehicle’s service computer and that this would be addressed.
After waiting a further 30 minutes, I rechecked the App and only then did the service alert finally clear.
I subsequently collected the car, only to discover moments later, once I had left the premises, that the engine management warning light was illuminated. This warning was not present when the vehicle was originally handed in for servicing. I was forced to return immediately to the dealership to have this rectified.
In what professional dealership does a vehicle undergo a service and get released to a customer with the engine management warning light active?
This represents an unacceptable lack of attention to detail and quality control. A very poor showing, frankly.
2025年12月22日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Carl, Thank you for sharing your experience with us. We sincerely apologise for the inconvenience caused by the delay in updating the service status on the Audi App and the subsequent issue with the engine management warning light. We fully appreciate how frustrating this must have been, especially after entrusting us with your vehicle. The level of service you describe falls short of the standards we strive to uphold, and we regret any distress this has caused. We would like to invite you to contact Service Manager Rachel Anstiss, at rachelanstiss@sytner.co.uk, so that we may discuss your concerns further and work towards restoring your confidence in Wakefield Audi. Kind regards, Wakefield Audi Team
Sytner Group - Wakefield Audi からの回答
We are sorry to hear about your experience and apologise for any inconvenience caused. We take all concerns seriously and would like to invite you to contact our Head of Business, Jordan Stancer, at jordanstancer@sytner.co.uk to discuss the matter further. Your satisfaction is important to us.
Great communication & service
Great communication, help and service throughout the purchase process.
2025年12月13日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Jo, Thank you ever so much for your kind words and for taking the time to share your experience with Wakefield Audi. We are delighted to hear that our communication, help, and service met your expectations throughout the purchase process. It is always our aim to provide a seamless and enjoyable experience for our customers. Your positive feedback truly means a great deal to the entire team. We look forward to welcoming you back in the future. Best wishes, The Wakefield Audi Team
Sytner Group - Wakefield Audi からの回答
Dear Martin, Thank you ever so much for your wonderful review. We are absolutely delighted to hear that our team’s friendly and cheerful welcome made such a positive impression on your arrival. It is always our aim to provide a warm and inviting atmosphere for all our customers, and your kind words truly mean a great deal to us. Knowing that our staff’s happy demeanour contributed to your experience is incredibly rewarding. We very much appreciate you taking the time to share your thoughts and hope to have the pleasure of welcoming you back to Wakefield Audi in the near future. Kind regards, The Wakefield Audi Team
Car Inspection and Service
I arrived on time and there were a couple of things to be done. Everything.was done in a very timely manner. It did not seem to take long at all. It is a very good welcoming environment.
2025年12月15日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Ian - Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our service timely and efficient, and that you felt welcomed during your visit. Creating a friendly and comfortable environment for our customers is something we take great pride in. It’s wonderful to know that your visit did not take long and met your expectations. We truly appreciate your positive feedback and look forward to welcoming you back to Wakefield Audi in the future. Kind regards, The Wakefield Audi Team
Disappointed.
This is the first time I have used Wakefield Audi and to be honest I feel a bit disappointed. The first thing when I was told the car was finished I went out to it to find a warning light on that I had never seen before. I went back into the reception to tell them they did'nt seem too concerned. They took it back into the workshop and I was told they had charged the battery. Then I drove off to find the stop/start working like never before. It must of stopped 6 times on over run before I left the trading estate, it has never driven like that before. I don't know if they did some kind of software upgrade while they serviced it. This has been highlighted on a recent trip to Scotland, its a totally different car.
I have'nt spoken to them about because its so difficult to get them on the phone all you end up doing is speaking to a call centre and if I book it with them I would have to pay a diagnostic fee for them to look at something I think they caused.
2025年11月18日
Sytner Group - Wakefield Audi からの回答
Dear Mr Chadwick, we apologise for the disappointment you have experienced following your recent visit. It is certainly not the standard of service we aim to provide. We appreciate your feedback regarding the warning light and the changes you have noticed with your vehicle. We would like to invite you to contact our Head of Business, Jordan Stancer, at jordanstancer@sytner.co.uk, who will be happy to discuss your concerns further and assist you directly. Kind regards, Wakefield Audi
As always, I'm treated like royalty
As always, I am treated like royalty at Audi Wakefield. The staff are so friendly, helpful and attentive. They can't do enough! Nothing is to much trouble. I attended a few Audi dealerships and Wakefield are the best my far.
2025年11月28日
自発的なレビュー
Very efficient service
Very efficient service, checked my car in on line, met at the garage by Laura. Completed all paperwork, very straightforward. Shown to my courtesy car.
Received a call next afternoon from Laura to say my car was ready for collection. Very nice job, I’m very pleased.
2025年11月24日
自発的なレビュー
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