I’ve just completed my car purchase and I’m extremely impressed with the level of service provided by Louis. He was so knowledgeable, patient, and genuinely committed to making sure I chose the right... もっと見る
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I couldn’t recommend Wakefield Audi enough because of the incredible customer service I recieved from Dale. Dale was great, he was so helpful with everything to do with my A1, ensured that I understoo... もっと見る
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What I love about visiting Audi Wakefield when I take my car in for a service or MOT is how easy it is. The customer service is outstanding. Drop off is quick, great communication on progress througho... もっと見る
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Absolutely shocking customer service from both Audi Wakefield and Audi UK. Avoid at all costs. The entire experience we have received has caused significant stress and anxiety for both myself a... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Calder Park,Peel Avenue, WF2 7UA, Wakefield, 英国
- 01924 241400
4.6
優良
744件のレビュー
顧客にレビューを依頼しています
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Great customer service very quick on…
Great customer service very quick on the repair too, Nathan was great to keeping me updated on issues thank you
2026年5月28日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Thank you very much for your kind words, Keith. We’re delighted to hear that Nathan and the team provided excellent customer service and kept you well informed throughout the repair process. It’s great to know the work was completed quickly to your satisfaction. We truly appreciate your feedback and look forward to assisting you again in the future.
No pushy sales techniques....
Lovely friendly staff that listened to what I wanted and delivered. No 'pushy' sales techniques - fantastic service.
2026年5月21日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Karen, thank you ever so much for your kind words. We’re delighted to hear that our friendly team listened carefully to your needs and provided a service that felt genuine and pressure-free. It’s always our aim to ensure every customer feels valued and comfortable throughout their experience. Your feedback truly means a lot to us, and we’re thrilled that you found our approach fantastic. We look forward to welcoming you back to Wakefield Audi in the future. Best wishes, The Wakefield Audi Team
Very professional
Very professional, but also very friendly. Handover of my new car was faultless and very informative.
Special mention to;
Louis Baker
Scott Mandela
Hannah Shaw
2026年5月20日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Mr Williams. Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that the handover of your new car was both faultless and informative. Louis Baker, Scott Mandela, and Hannah Shaw will be pleased to receive your special mention. It’s wonderful to know that our team provided a professional yet friendly service. We truly appreciate your support and look forward to welcoming you back to Wakefield Audi in the future. Kind regards, The Wakefield Audi Team
A great experience
This is my second time dealing with Audi Wakefield and as with my first visit the service was fantastic.
My car had a computer fault and I was told on the phone when I booked it in with a central team that it could take a few days to resolve.
On the day I arrived and was seen straight away and provided with a curtesy car. The lady I dealt with was great and said that they would try their best to resolve the issue the same day.
By 5pm my car was ready to collect and had been valeted, which was a great touch.
Even the aesthetic of the car collection area and workshop looks impressive (cool, according to my ten year old son).
I cannot recollect the name of the lady I dealt with, but she deserves recognition for being polite, professional and efficient. A real asset to your Team!
2026年5月20日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Katie, thank you for your wonderful feedback and for choosing Audi Wakefield again. We’re delighted to hear that your experience was positive, from the prompt service to the courtesy car and valet. It’s lovely to know the team member made such a great impression – we’ll be sure to pass on your kind words. We hope your son continues to enjoy visiting us too. We look forward to welcoming you back in the future.
Fantastic customer service and support…
Fantastic customer service and support from all members of staff they couldn’t do enough for us friendly staff
2026年5月20日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear David, thank you ever so much for your kind words and fantastic review. We are delighted to hear that our team provided you with excellent customer service and support throughout your experience. It’s wonderful to know that our friendly staff made such a positive impression. Your feedback truly means a lot to us and encourages everyone here to continue delivering the best possible service. We look forward to welcoming you back to Wakefield Audi in the future. Best wishes, The Wakefield Audi Team
Everything was excellent from the test…
Everything was excellent from the test drive to the quote to communication on order to delivery handover - No surprises just excellent prompt service. Very pleased
2026年5月15日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Thank you, Russell, for your kind words and positive feedback. We are delighted to hear that every aspect of your experience, from the test drive to delivery, was excellent and met your expectations. It’s wonderful to know our communication and service were prompt and clear. We truly appreciate your support and look forward to welcoming you back in the future.
Really good service
2026年5月16日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Mateusz. Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you received really good service at Wakefield Audi. It is always our aim to provide a positive experience for all our customers, and your feedback is greatly appreciated. We look forward to welcoming you back in the future. Best wishes, The Wakefield Audi Team
Great customer service :)
On Tuesday I walked away with my new Audi A1 and I can’t believe how smooth the whole process was from start to finish. Louis Baker was extremely helpful and answered every question with such great knowledge. His organisation made it so much easier for the handover process too as I was sent everything over in advance so I didn’t have to sign everything on the day. He kept me up to date throughout the whole process with any updates to the vehicle etc. All to which I was extremely grateful for, thank you ☺️
2026年5月19日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Thank you so much for your wonderful review, Katie. We’re delighted to hear that Louis provided such a knowledgeable and organised service, making your Audi A1 purchase smooth and enjoyable. It’s great to know that the advance paperwork and regular updates helped make the handover process easier for you. Your kind words mean a lot to the whole team at Wakefield Audi. We hope you enjoy every moment with your new car and look forward to welcoming you back in the future.
Abysmal Customer Service
I have a Audi Q3
On Wednesday 13/5 I went for petrol and found I could not open the petrol flap. On 14/5 I tried to phone Audi Wakefield. Eventually got through to a person and I asked to be put through to the work shop and was cut off.
After several more attempts I left a message and was informed I would get a ring back in 45 minutes and an hour later I had to ring again this time I did get a call back.
The person contacted the work shop with my problem. The reply was they could not help as they were fully booked and the first appointment was 16/6. I was also told they had been instructed not to take any servicing bookings at the moment. I remonstrated with them about my impossible position with no success.
Next I rang a local independent garage who asked me to take it in the next morning which I did and it was repaired that day. That was excellent customer service.
Needless to say I will not be buying an Audi again.
Alan Keeling
2026年5月14日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Mr Keeling, we are truly sorry to hear about the difficulties you experienced with your Audi Q3 and the frustration caused by our service. This is not the standard of care we aim to provide, and we appreciate you bringing this to our attention. We understand how inconvenient this must have been for you. We would like to invite you to contact our Head of Business, Jordan Stancer, at jordanstancer@sytner.co.uk, who would be keen to discuss your experience further and see how we might assist. Thank you for your feedback. Kind regards, Wakefield Audi
Excellent support
From deciding to part exchange and purchase a new car the whole experience was concluded in five days - quite remarkable. A massive thanks to Louis Baker for making this achievable with no fuss.
2026年5月8日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Thank you, Andrew, for your fantastic review. We’re delighted to hear that your experience with Louis Baker and the team was so smooth and efficient. It’s wonderful to know that we could make the process straightforward and enjoyable for you. Your kind words are greatly appreciated, and we hope you continue to enjoy your new car for many miles to come.
Sytner Group - Wakefield Audi からの回答
Dear Stuart, thank you ever so much for your kind words and for taking the time to share your experience with Wakefield Audi. We are delighted to hear that you found our staff really helpful and that our customer service met your expectations. It is always our aim to provide a welcoming and supportive environment for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best wishes, The Wakefield Audi Team
Recently booked my 2020 Audi TT in for…
Recently booked my 2020 Audi TT in for oil change service and was uncertain if the Quattro system also required attention. Luckily discussed with aftersales consultant Donna Copland who, in great detail, explained what the car required at this stage and in the future which greatly assisted me in maintaining a full Audi service record. This enabled me to plan future costings and have an impact on car value. There was one slight issue Donna was uncertain of, however she made certain she found the right answer showing a commitment to customer satisfaction. Well done.
2026年5月1日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Michael, thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that Donna provided clear and detailed advice regarding your Audi TT’s service requirements. It’s wonderful to know her commitment to finding the right answers made a positive impression. Maintaining a full Audi service record is important, and we’re pleased we could assist you in planning future costs and preserving your car’s value. We truly appreciate your support. Kind regards, Wakefield Audi Team
Excellent friendly and caring staff
Excellent friendly and caring staff. Quality cars and after service. A wonderful experience!
2026年4月29日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Thank you ever so much for your kind words. We are delighted to hear that you found our team friendly and caring, and that you enjoyed the quality of our cars and aftercare service. It is always our aim to provide a wonderful experience for every customer, and your feedback truly means a great deal to us. We look forward to welcoming you back to Wakefield Audi in the future and hope to continue exceeding your expectations.
I had my vehicle in for an airbag…
I had my vehicle in for an airbag recall upon collecting my car I noticed the fan speed was set to 8 which was unusual I then discovered I had no a/c also my dashcam was pointing to the sky and was disconnected nothing should have been touched in the car as I was only having having a recall I rebooked in to sytner Audi for them to have a “play “ with my vehicle only to be told it was nothing to do with anything they had done but they could re gas my a/c for £200
2026年4月9日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Mark, we apologise for the inconvenience you experienced following your airbag recall. It is certainly not our standard to have any issues with your vehicle after a service. We would like to invite you to contact our Head of Business, Jordan Stancer, at jordanstancer@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to resolve this matter to your satisfaction. Kind regards, Wakefield Audi Team
We recently bought an Audi Q4 from…
We recently bought an Audi Q4 from Wakefield Audi. We dealt with Louis and from the moment we enquired about the car to driving it away was an A class experience. Everything was smooth running and we’re more than happy with our new car.
2026年4月19日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Tracey. Thank you very much for your kind words and for choosing Wakefield Audi. We’re delighted to hear that Louis provided you with an A-class experience from enquiry to collection. It’s wonderful to know everything ran smoothly and that you’re so happy with your new Audi Q4. Your satisfaction means a great deal to us, and we hope you enjoy every moment behind the wheel. We truly appreciate your positive feedback and support. Best wishes, The Wakefield Audi Team
Good service from start to finish.
2026年4月17日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Tushar,.Thank you very much for your kind words and for taking the time to share your experience with Wakefield Audi. We are delighted to hear that you found our service to be good from start to finish. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Kind regards, Wakefield Audi Team
The waiting times
The waiting times, I arrived to drop my key off, got greeted by reception, then got told to sit with a customer service clerk, to then be told to wait for a technician, who confirmed my details and why I was there, just for me to sign a bit of paper, I don't understand why a customer service clerk couldn't have done that and saved me 15minutes of sitting around, similar scenario for picking my car up. Other than that, the issue has been resolved and the wash & vac the team do is great!
2026年4月14日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Kevin thank you for your honest feedback. We apologise for the waiting times you experienced during both dropping off and collecting your vehicle. We appreciate you highlighting this, as it helps us understand where improvements can be made. It’s great to hear that the issue with your car was resolved and that you were pleased with the wash and vacuum service. We hope to provide a smoother experience for you in the future and appreciate your continued support.
Great experience from start to finish
The experience with Wakefield Audi and in particular Shane Lissaman has been fabulous from start to finish. He has been great and kept me updated on the progress of the vehicle every step of the way.
2026年4月15日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Mike - Thank you very much for your kind words and for taking the time to share your experience with Wakefield Audi. We are delighted to hear that Shane provided such excellent service and kept you informed throughout the process. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Kind regards, Wakefield Audi Team
Everything was professionally done
Everything was done in a professional and friendly manner. All questions were dealt with and followed up on.
2026年4月14日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear EP - Thank you very much for your positive feedback. We are delighted to hear that you found our service both professional and friendly. It is always our aim to ensure all questions are thoroughly addressed and followed up on, so your recognition means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Wakefield Audi in the future. Kind regards, The Wakefield Audi Team
Brilliant service
I purchased a brand new car from Wakefield Audi and I couldn’t be happier with the service I have received.
From the minute I stepped foot into the dealership, to driving my car away, and even the aftercare I have received has been nothing short of amazing and very reassuring.
I have to give a huge mention to Louis who was brilliant!! He stayed in contact with me throughout and made the process so smooth and easy. I would definitely recommend Wakefield Audi to friends and family and would encourage them to ask for Louis specifically.
Overall I am over the moon with my new car and I cannot fault any of the service received and professionalism of the staff.
2026年4月10日
自発的なレビュー
Sytner Group - Wakefield Audi からの回答
Dear Iz M. Thank you ever so much for your wonderful review. We are absolutely delighted to hear that your experience with Wakefield Audi, from the moment you arrived to the aftercare, has been so positive. Louis will be thrilled to know his efforts made the process smooth and enjoyable for you. It means a great deal to us that you would recommend us to your friends and family, and we truly appreciate your kind words about our team’s professionalism. Congratulations on your new car – we hope it brings you many happy journeys ahead! Warm regards, The Wakefield Audi Team
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