TAP Portugal レビュー 630

Ved en flyvning fra Lissabon til Cph købt måneder i forvejen og ikke billig heller, blev jeg sat på stand-by og var “heldig” overhovedet at komme med!
Udturen var i øvrigt lavet om så det gav en nat i lufthavnen før jeg kunne komme til Porto!
Det værste var så på flyet, hvor der var 2 stewardesser til at betjene hele flyet( fyldt op)og mest en da den ene skulle varme mad op hele tiden! Først ca.2,5 time var de nået ned til mig og det eneste der var af sandwich var tun, ok så måtte jeg jo tage den! Og hvilken sur oplevelse en tør sandwich stort set uden fyld, tun var der ikke i -tænkte det var længere nede i sandwichen, men nej, der var der intet fyld!
Udløb på denne sandwich var + 2 timer og dette hjalp ikke på tørheden!
Det klagede jeg over, de blev temmeligt uforskammede sure da jeg bad om at få den byttet! Blev tilbudt en pastaret -hvis jeg betalte!!!!!!!
Bad så om en pose chips eller lign.så jeg i det mindste havde noget til min vin…næ næ!
10 min.før landing kom stewardessen nede fra “businessclass” med nogle nødder og smed dem på mit bord, med ordene “ Her, de er fra businessclass” virkelig en ubehagelig kvinde!
Flyver ALDRIG med TAP mere, værre end de værste discount flyselskaber!

Incapaci oltre ogni livello, la peggiore esperienza della mia vita, mai un singolo aereo in orario, dovete chiudere

TAP "customer services" have just told me I would need to pay a fine of 280 euros, to cancel a Faro to Lisbon leg of a two legged journey for two people. My reason for cancellation - I don't trust TAP to manage a 90 minute transfer time at Lisbon airport.

Os “serviços de apoio ao cliente” da TAP acabaram de me dizer que teria de pagar uma coima de 280 euros para cancelar uma viagem de duas pessoas de Faro para Lisboa. O motivo do cancelamento é que não confio na TAP para gerir um transfer de 90 minutos no aeroporto de Lisboa.

Sito e app non funzionano bene, la App a volte solo in lingua portoghese.
Fatto imbarcare il bagaglio a mano ai primi passeggeri imbarcati, nonostante le cappelliere fossero vuote.
Mal organizzati

I am deeply disappointed by TAP Air Portugal’s handling of the data breach that occurred on 25 August 2022, which compromised my personal information, including my name, date of birth, contact details, nationality, and frequent flyer information.

Despite acknowledging the breach, TAP Air Portugal has refused to accept liability or provide compensation for the significant distress and inconvenience caused. I have sent multiple emails, including a formal compensation request and a final reminder, but they have failed to respond meaningfully.

This incident has caused ongoing anxiety about potential identity theft and phishing attempts, yet TAP has shown no willingness to address my concerns or uphold their responsibilities under GDPR.

As a customer, I expected better accountability and communication from TAP Air Portugal. If you value data privacy and customer service, I cannot recommend this airline.

I recently travelled on this company on a visit to the United States where I often go for work. I did not know you as a company before and unfortunately I have to report some serious problems that occurred. The first occurred in Milan Malpensa at the Tap Portugal box office to check in for tickets for the first outbound flight on 15 November. Flight No. TP 823. The First office
On the left near the airport entrance The gentleman white hair at your counter inexplicably refused to serve me, telling me to queue a second time. When I had already queued with the correct number, in the end I got the tickets directly at the boarding gate. The second problem occurred on the return journey after a month, date 16 December (The First Fly Newark -Lisbon All Ok) Problem on the Lisbon-Milan flight, Flight Number TP 826. When I arrived on board, a short hostess positioned in the centre of the plane near the seats did not greet me when I passed by, she turned her face away and once I had passed she continued to greet the others behind her. Well, at this point I wanted to ask for explanations of this scene to another Hostess near where I was sitting. At first she questioned my English" "almost as if she pretended not to understand my English" and then, answering me badly, she defended her colleague etc... At that point I pointed out that I would have made a complaint with negative feedback to the company" and she answered me making me understand that she didn't care with a lot of indifference and without even apologizing" Almost as if she was the owner of the company and had no responsibility for her work. At that point I gave up and after about 5 minutes (when the plane was still stationary and had not yet taken off, I stood up for a second to say something to a girl I knew who was sitting next to me, at that point I felt the same blonde stewardess from before coming from behind me in a threatening manner, yelling at me and also using vulgar words, ordering me to sit down. At that point the limit had really been crossed. For the rest of the trip I avoided looking at or speaking to this very rude and very uneducated stewardess, it was truly a nightmare. Having said that, if your way of working and treating passengers like this, then I will avoid traveling with you again.
Data del viaggio: 16 dicembre 2024

We booked our flight from Montreal to Lisbon and also our accommodation and rental car and we received a email saying our flight has been charged and now for extra two days costing us $500 more for accommodation and rent a car ,this is my last flight with TAP, even I made a complaint they refused to reimburse me for any extra costs, beware don't book with TAP air

Pessimo servizio!!! L’app funziona malissimo, nessuna notifica in caso di cambio gate, infine, peggio che peggio, pur avendo il biglietto con bagaglio a mano, mi hanno costretta, in fase di imbarco a consegnare i bagagli (premetto che erano assolutamente all’Interno delle dimensioni ammesse) per metterli a stiva dicendo che a bordo non c’era posto (pur essendo stata tra i primi ad imbarcarmi) oltretutto personale estremamente sgradevole e arrogante

La peggior compagnia aerea

Sconsiglio assolutamente, mi hanno fatto perdere il volo.
Partiamo dal fatto che alla classe Economy vengono forniti biglietti con Boarding Pass A, B e C.
Nel mio caso A e B sono passati, ma visto il tempo che hanno impiegato per gli altri passeggeri, la lettera C non è stata nemmeno annunciata, hanno direttamente chiuso il gate dopo la B.
Io ed un altro passeggero siamo rimasti a terra perchè la loro politica è questa, e viaggiando in Economy non esistono tutele per i passeggeri.
Nonostante il fatto sia stato causato da loro stessi ho trovato il personale molto scortese, per nulla interessato alla grave situazione creata, ci hanno prontamente indirizzato verso la sede della compagnia, dove con molta sfrontatezza ci hanno provato a vendere biglietti aerei per il giorno seguente a prezzi folli ed esorbitanti.
Nonostante abbiano chiuso l’imbarco con molta fretta, il volo è comunque partito con 20 minuti di ritardo, servizio PESSIMO.

Eu viajei com a TAP no dia 27 e 29 de Outubro. Nao houve qualquer atraso, partimos sempre a horas (os atrasos acontecem em todas as Companhias aéreas - escrevo por experiência - 14 vôos este ano).
A limpeza; a simpatia; vôos tranquilos; a organizaçao e as informaçoes dadas pela Companhia TAP, merecem toda a minha consideração e respeito. O facto da tripulaçao falar o português é algo positivo também para mim, porque faz-me sentir em "casa". Obrigada à tripulaçao, nestes vôos.

Both outbound and inbound flight issues with baggage. The airlines ground staff were rude and unhelpful.
Would never book with them again.

Volo Roma Fiumicino lisbona partito con oltre un' ora di ritardo e volo di ritorno con oltre 3 ore di ritardo!! Lentissimi in tutte le operazioni di imbarco e personale scortese nonostante l' ampio ritardo. Biglietti pagati tantissimo..
Da evitare!!

Ritardo di un ora in partenza da Roma Fiumicino del 11.10.2024 destinazione Lisbona.
Ritardo in partenza di oltre un ora da Lisbona del 13.11.24 destinazione Roma Fiumicino.
Non controllano bagagli a mano, concedono ai passeggeri di imbarcare più bagagli a mano per le stesse persone e costringono i passeggeri che vengono dopo ad non avere spazio per il proprio bagaglio in cappelliera..
Personale di bordo scortese.

Fabio

Ende August 2023 wurde ein Flug für 2 Personen mit TAP von HAM nach Teneriffa und zurück gebucht und mit KK bezahlt.
Die E-Tickets wurden ausgestellt und in der Flytap App wurde der Flug auch angezeigt.
Kostenpunkt 731,34 €.
Da am nächsten Tag ein Upgrade auf BC zur Verfügung stand, wollte ich das buchen und habe Kontakt zum Kundencenter von TAP aufgenommen.
Man sagte mir, dass es möglich sei gegen einen Aufpreis von 636,00 €.
Ich sollte dann am Telefon!!!! meine kompletten Kreditkartendaten mitteilen incl. CVV..
Unverschlüsselt ohne SSL....
So etwas geht gar nicht.
Ich habe das Upgrade dann nicht gemacht.
2 Tage später sehe ich in der App, dass mein bezahlter Flug durch TAP storniert wurde.
Lt. Kundencenter sei das Upgrade nicht bezahlt worden und somit gilt der komplette Flug als nicht bezahlt. TAP hat beide Flüge ohne Mitteilung einfach storniert.
Ich habe dann die kompletten Kosten in bar bzw. Überweisung auf das KK Konto zurückgefordert. TAP hat lediglich 140,06 € als Gutscheinwert (einzulösen innerhalb eines Jahres) "erstattet".
Da TAP Mitglied bei der Schlichtungsstelle SÖP ist, habe ich einen Antrag auf Erstattung über die SÖP beantragt. TAP hat sich gegenüber der Schlichtungsstelle seit mehr als 9 Monaten nicht gerührt.
Die Schlichtungsstelle hat mir dann am 19.09.2024 insgesamt 731,34 € an Erstattung zugesprochen, wenn TAP dem ebenfalls zustimmt.
Seit mehr als 3 Wochen wieder keine Reaktion seitens TAP.
Jetzt bleibt nur noch Klage gegen TAP einzureichen.
Nächste Woche habe ich einen Anwaltstermin.
TAP reagiert nur, wenn man sie verklagt. Das ist schon unverschämt.
Nie wieder diese Airline.
Leider muss man 1 Stern geben, 0 oder -1 wäre gerechter.
Schlichtungszeichen: F 252372/23

Update vom 23.10.2024:
Wir haben letzte Woche eine Teilerstattung in Höhe von 200 € erhalten. Es fehlen immer noch 531,34 €.
TAP hat heute die Schlichtungsempfehlung ABGELEHNT.
Wir haben uns jetzt einen Termin beim Anwalt geholt. Jetzt wird TAP eben auf 531,34 € zuzüglich Zinsen seit August 2023 plus Anwaltskosten verklagt. Ob der Anwalt auch die Mehrkosten des Ersatzfluges mit einbezieht, sehen wir dann.
TAP will es ja nicht anders!!!
Nie wieder diesen Chaotenverein.
Update vom 23.11.2024
Heute hat TAP mal wieder Geld überwiesen.
Immerhin 391,28 €. Es sind jetzt noch 2 Erstattungs-IDs offen. RORxxxxxx801 und xxxx901.
Es fehlen noch 140,06 €.
TAP wurde angeschrieben, den Rest bis 05.01.2025 zu zahlen. Am 06.01.2025 habe ich Termin beim Anwalt.

Update vom 06.01.2025.
Nach Androhung Anwalt und letzte Fristsetzung bis 05.01.2025 über Facebook TAPHelpdesk ist der komplette Restbetrag von 140,06 € widererwartend durch TAP erstattet worden.
Hat jetzt 16 Monate gedauert, aber wenigstens haben wir das komplette Geld zurück.
Ich sage dann auch gerne einmal DANKE TAP

Vol Salvador - Paris : nos bagages sont restés à Lisbonne lors de l'escale en raison d'une grève des bagagistes, ce qui n'est pas la faute de TAP.
En revanche, nous avons mis 2 semaines à récupérer une des valises, en raison du SERVICE CLIENT DÉPLORABLE de TAP. Si vous voulez retrouver votre valise, débrouillez-vous par vous-mêmes en appelant partout, car TAP ne fera aucun effort.
Aucune nouvelle par ailleurs de la demande d'indémnisation (car oui, 2 semaines sans vêtements, ça nécessite de faire des achats), et si on appelle, ils clôturent la réclamation en ligne. Aberrant.

Imbarcano il Bagaglio a mano , dopo averlo pagato e aggiunto alla prenotazione, e nella cabina ci sono cappelliere vuote … assurdo la gente che mette gli zaini che dovrebbero essere messi sotto il sedile nelle cappelliere !! Zero organizzazione e zero servizio…

Volo del 1 settembre 2024 TP877 da Firenze per Lisbona arrivato con quasi 3 ore di ritardo, coincidenza con volo TP75 per Rio de Janeiro persa. Al ritorno dal Brasile, volo TP28 da Salvador per Lisbona puntuale, volo TP876 del 14 settembre per Firenze in ritardo di ca. 2 ore. Ho notato che i voli da e per varie città italiane sono spesso in ritardo.

je change mon mauvais avis, après le vol annulé et reporté avec une escale, quand je suis arrivé ä l'enregistrement j'ai expliqué mon cas et une bonne nouvelle est arrivée j'ai pu partir en même temps que mes amis. au lieu d'un escale Merci TAP Portugal

We booked a return flight with TAP Air and we were due to fly to Lisbon on 1st September 2024. Due to the 48 hr baggage staff strike at Lisbon Airport over that weekend we decided to postpone our journey and booked another flight with a different company for a day after the strike. As a result of us not turning up for the flight to Lisbon, the following day we discovered that TAP Air had cancelled our return flight without my authorisation. We thought this was an error, so when I rang to check and they said it was correct and would only reinstate it for £4,000 !! We had paid for a return flight and they were not authorised to cancel our flight which we paid for. Looking at all the other reviews for this company they do definitely deserve the very low rating. I've had to give 1 star here because there isn't an option to give no stars.