TAP Portugal レビュー 630

Last may my travel agency booked a flight with departure from Nice Monday the 5th of August Nice > Lisbon > PDL, asking also a reservation for a sport bag allowance (surf short board). Calling many times, finally TAP told them that I should go directly at the airport and pay there the extra (130 eur).

At Nice airport, at the check-in, TAP personnel told me that any reservation was resulting… I almost lost the flight, made a last minute extra baggage there, they could not print my boarding pass from Lis to PDL, telling me to go at SATA desk once in Lisbon airport and ask them to print the boarding pass, because they were not able to link the surf bag to my electronic ticket (!).

At LIS airport, i ha d to go exit and go to departures, by the way SATA personnel at the desk was super kind, they confirmed to me that they could see on the terminal the reservation for my surf bag both way, they printed me the boarding pass and told me that for the flight back everything is ok, just go to the check-in and pay the charge for the transport.

For 800 eur tycket neither a free coffe, this company should fail, flight assistants are unprofessional and unpolite, the check-in online and the app work so badly, calling the help desk is like to call someone so doesn’t know they work for a air company. This Company really deserve to go bankruptcy, worst ever.

The customer service does not exist.
I wrote an email with 2 specific questions, I receive back a copy-paste reply, that does not address what I wrote.

Not good, far from it.

My headline company has everything I want. Fast retrieve capital,reliable server, fast and friendly customer services, good spread and leverage.

Ein Stern ist Zuviel.
Verbrecher, Lügner und Betrüger.
Portugal sollte sich schämen.
Anschlussflug durch angebliche technische Probleme nicht geschafft.
Von Madrid nach Montreal.
Umstieg in Lissabon.
Keiner kümmert sich um Hotel oder erneute Flugbuchung/ Umbuchung.
Alles soll auf eigene Kosten geschehen.
Wir gehen jetzt gerichtlich vor einem EU Gericht vor.
Seid alle bitte vorsichtig. Laut anderen Fluggästen bekommt man ohne Anwalt keine Erstattung.
Diese Fluggesellschaft sollte sich schämen.

I spoke with Amanda Moreira who helped me book this ticket and add all my extras. I felt stressed about this journey before speaking to her but she guided me through the process in a knowledgeable and kind way with a lot of patience. She even gave me advice on where to find TAP recommendations of hotels near the airport etc. I feel so relaxed and calm now after my call with her help and I can fully now look forward to my trip! It’s so rare to get this kind of customer service and get off the phone and feel this way! Thank you so much Amanda!

Volo Malpensa funchal con scalo, prima il ritardo Malpensa Lisbona poi l'annullamento del volo Lisbona funchal e per chiudere in bellezza l'andata mi hanno perso il bagaglio.
Il ritorno, perso le speranze avevo rifatto il guardaroba ma alla fine il bagaglio me l'hanno ritrovato ma con i vestiti nuovi ho superato il limite kg e nonostante il disagio mi hanno fatto pagare i kg in più e per non farsi mancare nulla mi hanno
annullato il volo Lisbona funchal. Pessima compagnia

Ein Stern ist noch zu viel. Ich musste einen Flug Mitte Maerz stornieren, seither versuche ich Steuern und Gebuehren- dazu sind die Airlines verpflichtet- zutück zu bekommen. Telefonate sind unmöglich, EM s werden nicht beantwortet, auf 2 Einschreiben wochenlang bis vor 2 Tagen auch keine Antwort. Jetzt versucht man mir einen Teil der Steuern zu erstatten. Unprofessionell, kundenfeindlich und unverschämt. Ich werde einen Anwalt einschalten muessen.

Anscheinend hat sich seit 2023 im Kundenservice einiges getan. Unser Flug war verspätet, den Anschlussflug haben wir verpasst und kamen am Ende 10 Std später an.

Wir hatten nie ein Problem, einen kompetenten, freundlichen, deutschsprachigen Mitarbeiter an der Hotline zu erreichen, wurden über E-Mail und SMS über alle Änderungen informiert und hatten 0, wirklich 0 Probleme, die Entschädigungszahlung zu erhalten. Eine einzige selbst geschriebene E-Mail an den Kundendienst reichte - zack, Geld innerhalb der gesetzten Frist auf dem Konto.
Ich hatte mich anhand der Erfahrungen hier schon informiert, welchen Anwalt wir am besten einschalten.😅

Auch wenn der Flug nicht optimal gelaufen ist - das Personal war durchgehend sehr hilfsbereit und freundlich und der Kundenservice wirklich nicht zu beanstanden👍

Back in November 23 I booked 4 return flights from Manchester to Lisbon. In March of this year they cancelled the return flight. I immediately contacted them to get a refund for the flights as there were no suitable alternative flights. Since then, and following eight very long (45 min plus) phone calls I have still not received the refund to the original credit card.
I have been given 3 different amounts that I should expect. Only one being even close to what I paid.
I finally got some money refunded after a further 7 week wait . This was less than any of the amounts promised.
The whole process of complaining had to start again. After more lengthy phone calls I was advised that refund complaints can only be made via the web site. Unfortunately the web forms require information that I have never had, so more telephone calls to TAP
For example one mandatory field is the TP number which turns out to be a 9 digit member number. Apparently any 9 number will do, though how you would guess that, I dont know.
After another 2 month wait I finally heard back from TAP in the form of vouchers. As I specifically asked for a credit card refund Ive just had to go through the whole process again. I'm even not sure the complaint forms have gone through because the web site is so bad.
My only conclusion is TAP airlines will do anything to avoid refunding your money, even when they have cancelled your flights.
I don't honestly think Ive ever had a more frustrating and utterly dreadful customer experience. Which is still not concluded

Volo da Roma FCO a Lisbona, partenza ore 11:10, cancellato con una mail alle 00:30!! Riprogrammato sul volo delle 18:15 che è arrivato a Lisbona dopo 5 ore e mezza per presunto “maltempo” (e c’era il sole a destinazione). Zero info al telefono. Volo di ritorno in ritardo di quasi due ore. MAI PIÙ, meglio le altre low cost

Every suitcase from our flight was scratched, scuffed, or punctured in very serious way. I wrote a complaint, they replied that it is just "attrition from circulating on baggage belts". This is a scandal. Before choosing TAP I used to fly many airlines, even bad rated low costs like Ryanair and Wizzair. They treated my suitcase normally and it was never damaged in any way.

Don't flight with TAP.

Volo in ritardo del 7 giugno Roma Fiumicino delle 13.40. arrivato con un ora di ritardo per colpa di voli cancellati in precedenza che hanno causato un overbooking dell'aeromobile (in volo hanno mantenuto la stessa velocità di crociera senza recuperare) . Avevo una coincidenza alle 17.15 per Fortaleza e non so se riuscirò a prenderla (vi aggiornerò).

Una esperienza peggiore di questa non l’ho mai vissuta. Aereo in ritardo di due ore che ci ha fatto perdere la coincidenza del volo per funchal alle 23:20. Ci offrite l’hotel e dei voucher per la cena e ci cambiate il biglietto per il volo delle 9:50 di mattina, arrivati in hotel ci dicono che i nominativi sui voucher erano sbagliati, ci avete dato quelli di altre persone. dopo un po’ di discussione abbiamo comunque soggiornato, arrivati in aeroporto alle 8:00 di mattina andiamo all’info point TapAir per dire che avevate sbagliato il nominativo sui biglietti e veniamo trattati malissimo: la ragazza scocciata ci risponde male con affermazioni del tipo “potevate accorgervene prima”, ci cambia i biglietti e senza dire niente ci posticipa il volo per overbooking alle 17:00, abbiamo dovuto accorgercene noi. Non contenta addirittura ci toglie tutti i voucher per i pasti dicendo che non erano i nostri. Abbiamo avuto un trattamento vergognoso da parte del personale del infopoint della TapAir in aeroporto, più nello specifico i nomi degli operatori che ci hanno liquidato in modo vergognoso sono: SANDRA e RAFAELA dell’infopoint di lisbona

Compagnia senza senso di esistere. Prendete qualsiasi altra compagnia ma non questa: rimasti a terra perché hanno una policy di boarding folle: aprono gate 40 minuti prima, 35 last call, 30 gate chiuso... praticamente è come prendere l'autobus.
Personale di terra svogliato e compagnia da chiudere domani.

Notre vol, Madère - Lisbonne avait subi un report. Cela nous a fait rater notre correspondance Lisbonne - Genève.
La compagnie TAP a pris en charge, jusqu'au lendemain, la restauration et l'hébergement dans un hôtel 4 étoiles.
Notre demande de dédommagement a été satisfaite en moins d'une semaine : 400 € par personne.
Notre expérience fut différente des autres clients. TAP a assumé ses responsabilité dans notre cas.
Nous ne pouvons qu'en être satisfaits et les remercier

I can't get into my miles account to use them now that I need to buy a ticket, I opened the call 2024-0000953272 on 23/05/2024, but no one returns an answer. Lying miles program.

Volo diretto annullato all ultimo minuto dopo aver imbarcato il bagaglio. Proposta di volo con scalo 24 ore dopo. Bagaglio consegnato una settimana dopo completamente distrutto. 4 mesi di discussioni via e-mail per avere dei rimborsi indecenti.
Sconsiglio vivamente!

Pessimo sistema di imbarco bagagli. Non fa risparmiare ne tempo ne personale. Una valigia imbarcata a fatica dopo vari tentativi, la seconda quella di mio marito intervenuto due del personale e non riuscivano neppure loro, bloccati più porte, e gli addetti erano in evidente imbarazzo. Servizio PESSIMO!!!!!!

Just flew with TAP on a round trip from Manchester UK first to Lisbon and then Belo Horizonte Brazil 🇧🇷 on the way out my flight from Manchester to Lisbon was cancelled and a refund or alternative day was offered. I had bought this flight to coincide with my Brazil flights so I had no choice but to fly the day before and spend 2 nights in Lisbon instead of 1. My return flight from Brazil should have been easy enough if TAP were going to put my hold bag on the Manchester flight guess what they WOULD NOT! Meaning I had to collect my hold bag and subsequently miss my flight to Manchester. Complained to unhelpful TAP employees who just shrugged and said " You'll have to BUY another flight."