TAP Portugal レビュー 631

Rientrati da Miami a Milano, con scalo a Lisbona, all'arrivo i nostri bagagli non sono arrivati. Aperto il reclamo ci son stati recapitati con evidenti segni di danneggiamento dopo 48 ore. Fortunatamente non mancava niente. Fatto reclamo su sito ufficiale per rimborso per il ritardo non ci è stato riconosciuto nulla. A Mai più

Worst experience ever. Had an 48 hout delay, needed to book my own hotel in Lisbon. Getting your money back is a so hard. And then they gave me 3 vouchers, knowing now that you can only use 2 vouchers per booking its deliberate fraud. Never flying TAP agian.

Disgusting rude and unhelpful
If you want any kind of help with this airline- keep on dreaming. The customer service rep even hangs up the phone on you.
Avoid this airline at all costs, believe me if you encounter a problem- your chances of winning the lottery will be better than getting it resolved.

Tap was by far the worst airline. At the airport, I have to put my Handluggage to the normal luggage „because there was ko place anymore“, for sure you have to keep your electronic devices with you(in a bag, wich make no SENSE!! My handluggage was full with electronic devices…at the inside we saw there was alot of place. At the Flight home the Crewmembers are very pissed of and rolled the Eyes in front of you. This was made me crying because i dont even did a mistake. It was just my trash they pulled up (which is the normal job of the crew). My seat was the last one - in front of the toilets. The Portugiese People dont have any respect or something. They leave the door open so that smell from the toilet was constantly in my nose. So i wanted to a crewmember and give them a sign to please close this door. And all was the crewmember did was: ROLLED WITH THE EYES, closing door? NOWAY!!! Never never never ever with THIS AIRLINE AND I WILL NEVER EVER BOOK A FLIGHT BY LISBON! The people are so discusting!!!!!!!!!!!!!!

Llevo 9 meses con una reclamación abierta por un cambio de horario al que pertenece compensación según la normativa. Primero cerraron mi reclamación sin explicación lo cual va en contra de la normativa de la UE. Después contestaron a la persona que viajaba conmigo que si aceptaba la compensación se pagará a ella y yo enviase un escrito con mis datos, lo cual hice. Sólo se recibió una de las compensaciones y después de escribir de nuevo, me la reabrieron solicitando documentación, pero nunca he recibido ningún email y ha sido todo llamando yo por teléfono para que me lo envíen. Desde el 4 de julio ya he enviado 3 veces la documentación porque vuelven a cambiar el estado y ahora dicen que no pueden abrir el documento que es un PDF expedido por el banco. De igual manera me han dicho por teléfono que tengo otro email que nunca he recibido. No hay forma de contactar con reclamaciones ni hay más información que el portal web donde solo aparece el número de reclamo y estado sin ningún otro dato, y desde el teléfono se desentienden porque es otro departamento. Me han dado distintas explicaciones al teléfono y no hay forma de cerrar la reclamación siendo que me corresponde ya que a la persona que viajaba conmigo le han pagado hace 2 meses.

Tap was by far the worst airline. You can't really get hold of them on the phone because you wait for hours in the line. At the airport, the tried for about one hour to add my surfboard (which you have to pay extra for) to the flight. At that po8nt, they probably canceled one of my flights becuse when I wanted to check-in, they told me that my flight got canceled by tap. Again, no answer on the phone and at the tap / sata counter, they said, they cant do anything, i have to phone again. Again I couldn't reach tap on the phone. My boyfriend could have gone but alone he didn't. So in the end, we had to buy another flight for 600 euros. I wrote to tap again and I got still no answer from them. Worst customer service ever.

DO NOT FLY WITH THIS AIRLINER
All checked in luggage was opened with a security check
Money stolen from bags, as well as items damaged
Worst customer service
Will Never fly with this airliner ever again

In december gevlogen met TAP. Aan de gate krijg ik te horen dat ze geen bagage in het systeem hebben staan op de heenvlucht, wel terugvlucht. 150 euro ter plaastse moeten pinnen, maar kan ik via de site terug vragen. Nou niet dus. Klachten aan het verkeerde loket online worden binnen een dag beantwoord "dit is niet het juiste loket" Klachten via het juiste loket, geen antwoord. Bellen heeft geen zin 30 minuten in de wacht is normaal en de afdeling die je moet hebben is niet bereikbaar. Wij vliegen NOOIT meeer met TAP. Slechtste service ever.

Seid 1 Jahr warte ich auf Entschädigung. Ich musste in lissabon übernachten da wir den Anschlussflug verpassten. Schlechte Info, kein Bustransfer kein Hotel. Nie mehr!

Unpolite people, and my suitcase got lost!! never again

Boa noite,
No dia 01/06/2023 fiz um pedido de reserva de bilhete tour do mundo para duas pessoas em classe executiva para os meses de abril e maio 2024.
Fiz esse pedido com 10/11 meses de antecedência após verificar disponibilidade de voos com diferentes companhias da Star Alliance para as datas e voos desejados.
Também fiz esse pedido na data do 01/07/2023 pelo motivo que muitas das milhas expiram no fim do mês de julho.
Fui informado que o serviço responsável entraria em contato para confirmar disponibilidades. O serviço não entrou em contato e após uma semana, liguei novamente e me informaram que o pedido ainda estava em análise.
Hoje, duas semanas da primeira chamada ainda não entraram em contato.
As milhas chegarão a expiração dentro de 15 dias.
O que devo fazer: as milhas têm valor monetário e gastei muito para acumular... O bilhete solicitado faz parte do programa Miles&Go e é meu direito de usufruir.
Aguardo uma resposta urgente.

Lorsque les compagnies annulent un vol Il peut parfois être difficile de se faire payer l’indemnité forfaitaire. Dans ce domaine je pense que TAP est champion du monde. La solution est d’être persévérant et de ne rien lâcher.
Voici les faits
De retour de voyage debut novembre 2022, je fais ma réclamation sur le site TAP. Au bout de deux mois, on me propose de me payer 122 € au lieu des 800 prévus par la loi (je ne donne pas suite à la proposition ).En janvier 2023, je fais intervenir la protection juridique de mon assurance. En avril TAP fini par me payer 400 € euros sur les huit cents euros prévus et solde le dossier. Je refais mes réclamations et finalement le 14 juillet soit huit mois après mon voyage Tap me paye les 400 € restant du. Je mentionne également le fait d’avoir fait une réclamation sur le site européen de médiation mentionné dans les CGV de Tap: la réponse de TAP a été d’écrire « cause externe » et donc pas d’indemnité. Au global, on dépense énormément d’énergie à faire les réclamations à faire les relances alors que d’autres compagnies comme Lufthansa par exemple m’ont réglé en une semaine. Pour moi TAP c’est plus jamais.

TAP business model includes cancelling flights and never offer a refund. So beware if you dont want to loose your money.
They cancelled our flight last minute, we had to book alternative expensive flight. When we came back they are saying (lying that is) we were at the airport and we refused a flight so they dont have to refund.

This of course being a complete made up lie as we called them for hours that night trying to get a new flight but this was not available (unless two weeks later) and never were at the airport to begin with.

All very stressfull for my very sick (passed away now) mom for her last vacation...

Until this day (one year later) they never provided a refund, only contact is twitter chat (yes really) and they dont even supply a ticket number or confirmation by email.
This all because it is never their intention to actually refund anything.
Long story short: never book TAP, get your credit card to refund ASAP after cancellation, they will not refund.

Shameful company!
Still waiting for compensation for hotel expenses etc due to a canceled flight in july 2022 (flight canceled first when were to check in at the airport in Lisbon)
They don't even care to answer on customer mails.
Don't support this shameful company!
Don't fly with them ever more! / Jr.Linkar

Wir sind im Oktober letzten Jahres nach Punta Cana geflogen. Alle Flüge an sich waren sehr gut, das Personal war freundlich und aufmerksamn. Unser Flug nach Lissabon war verspätet, wir haben dank guter Organisation seitens TAP jedoch den Anschlussflug noch erreicht bzw. es wurde gewartet.
Nur leider kam dann auf dem Hinflug 1 Gepäckstück (von 3) nicht in Punta Cana an, wir mussten 3 Tage darauf warten. Und auf dem Rückflug wurde dann noch ein hochwertiger Fahrradkoffer beschädigt. Beides hatten wir sofort nach unserer Rückkehr fristgerecht gemeldet, erst war die Kommunikation seitens TAP recht gut, Allerdings nur so lange, bis sie alle Unterlagen hatten, seit über 6 Monaten herrscht jetzt Schweigen, auf Mails wird schlichtweg nicht reagiert.
Habe jetzt eine Schlichtungsbehörde eingeschatet.
Schade, dass der an sich sehr angenehme Flug jetzt so einen faden beigeschmack hat. Wenn alles glatt geht, kann ich TAP empfehlen, aber sobald es Probleme gibt, stellt sich das Unternehmen tot. So geht man nicht mit zahlenden Kunden um!

Truly a first class worthless company! I have never experienced worse service than this. I don't normally write reviews, but this really beats it all. Last September we went to the Azores and our luggage did not arrive. The luggage eventualy arrived the day before we went back. Of course we all bought clothes there and sent the costs to TAP Air. This process is a complete drama. They can't help you by phone and they respond late or not at all by email. After a lot of chasing after it, they managed to send a confirmation by email that they are going to pay. This has now been over two months and no money has been seen yet. I have sent two emails about this, but no response. Never fly with TAP Air, because you don't want this crap after a holiday or a short trip!

Pessima esperienza, scopro per caso dello spostamento di un volo, nemmeno un messaggio o mail, chissà perché però le mail con la possibilità di passare alla categoria executive sono arrivate.
Ho cercato di contattare la compagnia aerea per avere spiegazioni in merito, attraverso il loro call center, e la linea cade in continuazione. Ho provato a scrivere ma nessuna risposta.
Una vergogna!
Una stella perché meno non si può dare!

TAP Air Portugal; I have been trying for months now, to get my money back, because of a flight that had been cancelled by TAP Air Portugal. Instead of a refund I got vouchers, which I don't want, because I had to book another flight at a different airline. I have been calling their helpdesk but the persons who answer the call can't help you. To emails they do not respond. I submitted a complaint in april this year and it is still under analysis. So, my advice, DON'T FLY with TAP AIR Portugal
#complaintnumber 2023-0000923963

Pessima compagnia. Un volo cancellato all'andata e uno in ritardo di 12 ore al ritorno.
Nessuna assistenza, nessuna spiegazione.
Alcuni del personale di terra gentili ma inutili per la risoluzione del problema, altri cafoni e strafottenti.
Mai viaggiare con loro

EVITATELA
Acquistato volo per Faro con scalo obbligato a Lisbona, quindi due voli, entrambi con TAP. il primo volo era in ritardo di 1 ora e ho perso il secondo volo. Nessuno mi ha dato assistenza, solo dei voucher. Ho aspettato 2 ore il taxi che doveva fornirmi TAP che non è mai arrivato. Ho quindi preso e pagato un taxi per Hotel, ho dormito solo 4 ore perché al mattino avevo il volo che mi hanno assegnato. Ho perso il trasferimento già pagato, 1 giorno in hotel già pagato, e 1 giorno di vacanza. In tutto ciò, sanno che ho avuto il disagio, ho scritto anche un reclamo, ma nessuno della TAP si è fatto sentire. Chiamo il numero dell'assistenza, ma ZERO ASSOLUTO. VERGOGNOSO.