teapigs レビュー 

When I place an order for 2 boxes of tea and it's despatched in two orders I don't expect to pay double delivery. Still waiting for my credit!

Changed my 2 weekly order to 4 weekly. Two weeks after the last order, another is dispatched to me, with no notice or option to delay (which used to happen).
When I pointed out the error I was told I would need to take the time to go to the PO to return it, despite me having already changed the frequency.
For a £10 order they have just lost a repeat customer.

This company is agile in response and prompt in delivery.
I like its ethical policies and have always enjoyed its products.
Customer service has been very helpful and knowledgable

I love tea pigs and signed up to a subscription however, get fed up with them always being out of stock and not getting my order. Surely stock levels should be managed to ensure subscriptions at the least can be fulfilled on time.

After me ordering several products I did not get the free accessories as advertised it is false advertising so will not be ordering anymore products!

Quality products without nasty filler chemicals, good delivery service. Order from them as shops don't sell the full range. Excellent range of decaf teas. I have chemical sensitivity causing Hives, so need to find teabags with out "Natural flavourings" which can be anything from natural derived flavours to chemicals completely made in a lab. Never had any reactions from their products.

Great Tasting Tea - Calm & Bedtime Sleepy/Apple
Easy to navigate website
Brilliant customer service and always prompt delivery
Highly recommend

The products are fabulous quality but the delivery is equally amazing and professional. No complaints at all

the best tea ever,all kinds.
to bad it coast so much to send it to belgium!

I love Teapigs Darjeeling Earl Grey. Unfortunately my last order placed 3 weeks ago has not arrived and I have been continually fobbed off my poor customer service.

Would not recommend ordering direct.

I ordered 3 packs of tea and the glass canister. I could hear the broken glass as soon as I picked it up. The canisters do not come in their own box to protect it, & the actual box packaging is 2 bits of brown paper! I went back & forth with an AI bot for 20 minutes while it told me each time it couldn’t locate my order. I gave it all the information it kept repeatedly asking for and at the end said a human would be in touch. They never did, surprise! The bot also gave me yet another email to contact them, which was in the USA & they sent me packing. The most shoddy unorganised company I’ve ever dealt with who hide behind a BOT!

LIKE THE REST BELOW ME. NO GOODS RECIEVED.

MY ADVICE - REPORT TO TRADING STANDARDS AND CITIZENS ADVICE.

IF ENOUGH PEOPLE DO IT THEY WILL BE STOPPED.

MY GOODS DIDN'T ARRIVE, NO REPONSE TO EMAILS - WEBSITE DOESN'T WORK.

STILL WAITING FOR MY TEA 7 WEEKS LATER.

NO GOOD JUST COMPLAINING ON HERE, WE ALL MUST DO SOMETHING ABOUT IT.

Bad beyond belief - ** WARNING **Do not attempt to buy from this company.
Placed order on 7th July, after chasing delivery for weeks, the wrong type of tea was delivered on 23rd July. Have been attempting to resolve this (ie collect wrong tea and send correct tea) for the last 5 weeks. My account and order history have disappeared, there is no telephone number, the only form of 'communication' is an AI messaging 'service' that keeps repeating the same message about being 'patient whilst they work towards a resolution'. I still have the wrong tea, have not received the tea I paid for, nor do I have any faith that this will ever be resolved. What happened Tea Pigs ?? You cannot outsource communications to AI and expect to retain customers, you deserve to go out of business.

Had an order delayed due to them moving their warehouse, this wasn’t explained until I contacted them asking where my subscription order was. I then asked for the order to be cancelled and that I receive a refund. They agreed to this. After agreeing the refund they then sent the order. I told them I had cancelled the order and didn’t want it. They told me to send it back. I said I wasn’t going to the expense of sending it back when I’d already cancelled it. Then sent me a garbled message about how I could return the order. I reiterated that I wanted a refund, they agreed, I’m still waiting. Have requested they honour the refund request that they agreed to. I wouldn’t recommend them.

I hadnt purchased from the Teapigs website but I had a couple of damaged pyramids in my Peppermint tea box from elsewhere. Laura helped me on what to do and also offered a little credit to have a cup of tea on her. It really is the small touches that make great service. And I will be back to order from the website in the future.

Awful customer service! Had a delivery 3 weeks ago & one item damaged in transit contacted them through their message service but just keep being told to be patient. I just want a replacement or refund on my damaged goods. The tea is very good but their service just unacceptable so I won’t ever order from them again and switch to another company!!!

I have a subscription and Teapigs have now sent me an order I did not place, taken payment I did not authorise and charging me an amount MORE than the cost of the item sent.

I promptly raised the issue with them directly and 2 weeks later have not responded to the issue but have fobbed me off with “we will get to you asap”

Appalling service and I would recommend against anyone placing a subscription with them currently

I was a loyal Teapigs subscription customer from 2019, so it is particularly disappointing that this is how my relationship with the company has ended.

Following Teapigs' recent website migration, I lost access to my account details, subscriptions, addresses and payment information. I first contacted customer service on 24 July 2026 to report the problem.

Unfortunately, this was not the first time I had experienced serious problems with Teapigs' systems. Last year I had a very similar issue which took several months to resolve. Customer service was somewhat more helpful on that occasion; although they still couldn't provide a timeframe for resolution, they were at least able to offer practical assistance, such as cancelling orders or making changes on my behalf.

This time, however, there was effectively no customer service at all.

Over several weeks I repeatedly contacted Teapigs about the issue. The responses were generic and templated, and essentially amounted to “we have escalated this to the relevant team.” There was no timeframe for resolution, no useful advice, no practical assistance and no way for me to manage my own subscriptions or account.

On one occasion, the response even contained a plea for me to be patient, despite the fact that nobody could tell me how long I would actually need to wait or what was being done to resolve the problem. Being repeatedly asked for patience without being given any meaningful information or assistance was incredibly frustrating.

Despite having cancelled my subscriptions, I subsequently received notification that another payment was due to be taken. A payment had also been taken on 25 July for an order I had explicitly attempted to cancel.

After weeks of trying to resolve this through customer service, I eventually had to formally escalate the matter to Teapigs' Global Data Privacy Office and copy BBC Watchdog into my complaint before I received a substantive response.

Only then was the refund processed and my subscriptions cancelled.

I also formally requested deletion of my account and personal data under Article 17 UK GDPR. The Global Data Privacy Office has now confirmed that this request has been logged and referred to the relevant team.

What makes this particularly disappointing is that this isn't simply a case of a website migration going wrong. Technical problems happen. It's how a company responds to them that matters. Instead, the customer-service experience was non-existent.

After seven years as a customer, I have completely lost faith and confidence in Teapigs and its customer service team. I was only contacted by customer services after I raised this to the GPO and they offered a £25 account credit to encourage me to stay, but by that point it was far too late. I declined the offer and will not be returning to Teapigs.

I don't expect a company to never have technical problems. I do expect it to provide actual customer service when something goes wrong.

Seven years as a customer, and it took a formal escalation to the Data Privacy Office before anyone properly dealt with the situation. That's incredibly disappointing.

My £130 subscription order from early July never materialised. Started chasing to be told they were migrating to new IT system so couldn’t access my account, orders, or subscription. No communication at all - a PR disaster! Now getting emails telling me the account can be accessed and emails encouraging me to buy but chasing messages to their help page keep getting fobbed off that they’re still looking into my enquiry. Awful experience and about to claim section 75 from my credit card and close my account.

Absolutely awful experience and won’t be using them again.

With some persistence previous post re customer service issue. This has now been resolved with efficiency and satisfactorily.