teapigs レビュー 

I had a subscription with them

it worked fairly well

in recent months its been a disaster and I cannot recommend anyone to subscribe until they resolve their issues as they moved their website and thankfully lost subscribers data- feels like a takeover by another organisation

I agree the AI means they have lost their human touch

Used to be good, now clearly their entire website is coded with AI and customer service is replaced by AI. Gift cards are now irredeemable. They fail to understand or fulfil requests, basic website functionality is broken, even down to the fact they can't seem to just delete my account once I was done with the nonsense. Not to mention the last batch of tea I had was very poor quality. Goodbye teapigs, congratulations on ruining your good reputation!

I’ve had an order being lost by the courier. So I contact Tea pigs and let them know. I was completely surprised at how quick and efficient they replied. Apologising and offering a positive outcome. I’ve been a customer for so many years, that I forget how long. The tea and service is wonderful. I buy no other teas for home use. I will mention both Mbali and Raeesah who dealt with my delivery problem. They were both polite and swift in their getting this sorted.

used to be fantastic but since website migration - non existent customer service, blocking customers from changing subscriptions and orders that don't show up. Avoid avoid avoid!

Delivered on time. 2 mugs are broken but allowed for refund. Customer service is great and teapigs has been my favourite with discounts even better.

They've removed the option to update subscriptions from there website. Impossible to cancel or change address. Contacting support gets unhelpful AI reply. Not the brand I originally signed up to.

Have used teapigs for years. Ordered 16 July and not received. Have contacted them 6 times and get a ‘Bot’ response of looking into it but no follow up and still no tea or refund. Do not use this company. Going through my credit card company to dispute now

Like everyone else below, my subscription has disappeared from the website, links sent go to a 404 page, I have been debited money against my wishes, sent an order I did not want, and a return label link also does not work all due to the ‘new website’. Adding insult to injury with their 25% site wide is not the way to endear yourself to long term customers.
A shame as the product itself is brilliant.

Firstly, excellent quality teas, but buyer beware purchase from a supermarket and not their website.

They have recently ‘upgraded’ their website and despite contacting their customer services they have left long standing customers high and dry unable to manage subscriptions, charging full price for purchases during a site wide discount and 404 page not found errors galore when logging in.

I’ve been told their team are looking into for the last 2 weeks, but an unauthorised purchase against my card is the last straw , so time to raise with my card issuer. Hopefully I’ll get my money back…

No doubt a cost saving exercise, but I can only hope the CEO will be looking for a new job after this shambles.

I asked for my order to be cancelled as I couldn't do this myself like usual, their website was down. Teapigs responded by apologising and to cancel when their website is working again. How can I cancel when the website has been down over a week? My order was sent and I was charged. I love the tea but their customer service is absolutely awful, I'm closing my account.

It's been almost a month. I haven't received my order and the company is really difficult to contact. No way to call them and emails either aren't monitored or aren't replied to. My query is still unresolved and they took payment.

Oh dear, Teapigs. What's happened to you? I can't believe you are the same company l have been buying tea from for years. Heartbroken. Please sort your act out!

★☆☆☆☆

I’ve been a loyal TeaPigs customer for many years, originally buying their teas through Amazon before taking out a direct subscription. The tea itself is excellent, which makes this experience all the more disappointing.

On 5 August, I contacted TeaPigs to cancel my subscription before my next scheduled dispatch on 11 August. Unfortunately, their website incorrectly showed that I had no active subscription, so I couldn’t cancel it myself, and the link in their subscription email returned a 404 error.

Since then, I’ve received a succession of generic responses telling me my case is “under investigation”, has been “raised with the relevant team”, or referring to an “issue with my order” rather than answering the simple question I’ve asked repeatedly:

Has my subscription been cancelled?

Despite making my wishes clear several days before dispatch, nobody has been able to confirm whether the subscription has actually been cancelled or whether payment will be taken.

The most frustrating part isn’t the technical issue itself - systems do sometimes fail. It’s the complete lack of ownership and the repeated use of copy-and-paste responses that don’t address the actual problem. Even after escalating my complaint by email, the web messaging system continued sending generic replies acknowledging known technical issues without answering my specific request.

It’s a real shame because the tea is genuinely excellent, but customer service is just as important. After many years as a loyal customer, this experience has left me looking at alternative tea brands.

I sincerely hope TeaPigs resolve both their technical issues and the way they handle customer enquiries, because at the moment the service simply isn’t matching the quality of the product.

Disappointing.

New website is good. Customer service good - i found them to be very helpful. I have ordered their peppermint tea for many years. It is the best I've found and well worth the cost.
SO on the back of that i thought id try lemon and ginger- thankfully I only purchased 1 but unluckily its a 50 tea temple box. Really insipid, tastes of nothing - good job it was 25% off. Wont be a repeat purchase of that

Made an order last month that hasn’t been delivered, been in contact via email and the help centre and in both instances not been able to get through to a person. They’ve taken my money though I’m yet to receive anything from them. Do NOT order from here

Do not order from their website they don’t deliver and do loose your order and will tell you they have no record of it it’s been almost 3 weeks and I still haven’t received my order

I ordered my teapigs while 25% discount offer is still active.
Received within 3 days. Very happy. Hopefully this means the recent gremlins have been fixed.
I do agree however, the visuals of the new website are very basic and not really selling the products.

Do not order from this company, probably a scam website. Placed an order on 10th July and still waiting today. Customer service has been a joke with extensive excuses or long periods of silence. Even got my name wrong. Love this tea but will buy elsewhere in future. Awful company.

Many years of purchasing (with subscriptions) from teapigs as we absolutely love the tea. At the moment though with their new website and transition from their old one it is absolutely awful. No customer service whatsoever. We will be cutting off our noses to spite our faces but I think we could be looking elsewhere in future, once we get our issues rectified.

I absolutely love teas from teapigs. Not only are they very tasty (you can see the quality of the tea leaves in the bag) but they also deliver fast and have got great customer service. Its the one brand I always go back to for my tea refills.