We enjoyed bowling, error from staff when setting names on board took along time to be sorted due to low staffing and long queues, then bumpers did not work so had to be moved to another lane. Orde... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Enjoyed the bowling but checking in after pre payment seemed to take ages as had to queue as people were having to pay for various different activities & only one person serving. The bowling lane we... もっと見る
企業が回答しました
We booked it for our son & a few of his friends, he said they had a great time & there was lots to do, they tried laser tag, bowling & then the arcade, when I had any questions staff were really helpf... もっと見る
企業が回答しました
Well run venue Staff very friendly food nice The kids really enjoyed it they can’t wait to return
企業が回答しました
企業情報
当該企業による記述
Tenpin Coventry is easy reach from Coventry city centre, Kenilworth, Rugby and across the West Midlands. With modern bowling lanes and lane lighting, we’re a great spot for families, groups and student nights in one of the Midlands’ biggest cities. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Coventry, sorted.
連絡先
Crosspoint Business Park, Olivier Way, Coventry, CV2 2SH, Coventry, 英国
- 0333 034 6100
3.2
まあまあ
215件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Tenpin - Coventry からの回答
Hi Carlene, thank you for leaving Tenpin Coventry a lovely 4* rating. We are pleased to hear you felt it was organised but we are very sorry to hear you felt our staff weren't helpful. If you would like to discuss this further, please pop us an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Coventry' along with any other information you'd like to discuss. We hope to welcome you back again soon! Best wishes - Kaylee
Staff not interested
Staff not interested. Ordered drinks on app had to wait 15 minutes then go and get them myself and staff said never received order but screwed up a piece of paper from printer when I asked. Multiple machines don't give tickets that it says on machine. Manager just said not our machine. Another machine ran out of tickets told member of staff 10 minutes later went again then 5 minutes later again. Then asked to speak to manager who eventually got a member of staff to sort and gave extra tickets thinking this would make the situation better. Manager not visible the whole 2 hours was there and apparently was doing fire risk assessment (her own words)
2026年5月27日
Tenpin - Coventry からの回答
Hi Steven, thank you for taking the time to share your feedback. We are sorry to hear about the issues you experienced with your drink order and the arcade machines. We will address these concerns with our team to improve our services in the future and apologise for the inconvenience caused. We hope to welcome you back again soon for a much better experience! Best wishes - Rosie
Good but had to clear own lane
Like-
• Being left to bowl
• clean equipment
• food was okay
• drinks service good
• straight on the lane
• no waiting
• arcades clean and well staffed
• kids enjoyed it
Dislikes:
• had to clear own lane
• glasses left all in the lane
2026年5月23日
Tenpin - Coventry からの回答
Hi Sammy
We appreciate your feedback and are glad you enjoyed the bowling, clean equipment, and arcade. We're sorry to hear about the issues with clearing your lane and the glasses. We will address these concerns. Hope to see you soon. Best wishes - Clare
first visit and found easy to check in…
first visit and found easy to check in and start games.
2026年5月20日
Tenpin - Coventry からの回答
Hello Rosamund, thank you for leaving such a lovely 5* review of Tenpin Coventry! We are so pleased you enjoyed your first visit to us and we really hope to welcome you back again for some more bowling fun! Best wishes - Mel
Fun games but service needs improving
Bowling was fun and laser quest was great however I ordered drinks to my table and it took ever an hour to come, we had to ask the bar staff who were waiting for the manager to bring milk which took ages as we watched her take it over eventually, then carried on waiting and when it didn’t arrive spoke to the manager who said she didn’t know what table it was because of system problems. After booking lazer quest the staff didn’t know who was sorting it and that took a while waiting around, they seem under staffed and miss managed. Lots of arcade games were also broken and no staff to help.
2026年5月20日
Tenpin - Coventry からの回答
Hello, thank you very much for taking the time to leave a review of Tenpin Coventry! We very much appreciate the time taken to make us aware, and appreciate this feedback. We're sorry for any disappointment caused with your visit overall. In the meantime, if you would like to provide further details and discuss your recent visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Coventry' Best wishes, Jade
We had to be moved twice to two…
We had to be moved twice to two different lanes because the balls kept getting jammed on their return to the blower. The manager was kind enough to give us vouchers to return, free of charge
2026年5月20日
Tenpin - Coventry からの回答
Hello, thank you for taking the time to leave a review of Tenpin Coventry! We are very sorry to hear that you had technical issues with both of your lanes! This is certainly not the experience we wish for our guests but we are pleased to hear the manager was able to help with providing a free visit. We do hope you will still consider visiting us in the future and we very much look forward to welcoming you back again soon! Best wishes - Mel
We celebrated my son’s birthday there
We celebrated my son’s birthday there. When I made the booking over the phone, I was told there would be party bags for the guests, but later it turned out that there were only party bags for the birthday child.
As soon as we arrived, we were greeted by a lady at reception who clearly didn’t know what she was doing (which is understandable — she may have been new and still in training). After that, another staff member came over. I asked her if she could put the cake in a fridge because the weather was warm and it was starting to melt, but she refused, which left a bad impression on me. Overall, those two staff members were very rude.
What I did like was that there was something for everyone — some people could play pool, others enjoyed the soft play area or bowling. There was something for everyone.”
2026年5月20日
Tenpin - Coventry からの回答
Hello Zhaneta, thank you for taking the time to leave a review of Tenpin Coventry! We are very sorry to hear that your son's birthday party was not as much fun as we would have liked! We pride ourselves on excellent customer service and so we are very sorry this was not the case on your recent visit! Your feedback is so important to us as this helps us to make improvements where needed so please be assured all will be sent to the relevant team! In the meantime, we do hope you will give us another chance and we hope to welcome you back soon! Best wishes - Mel
We all had a great time
We all had a great time! When the barrier stopped working the staff were quick to try and fix and when taking to long moved us to the next lane swiftly. Our only problem was the food. It was very dry and very plain and even though we ordered drinks to our lane they came halfway through our food.
Booking process was easy to use.
2026年5月16日
Tenpin - Coventry からの回答
Hello Jen, Thank you for taking your time to leave us a 4* review. We are so pleased to hear that you had a great time with us. However, we are disappointed to hear that the barrier stopped working during your game. However, we are pleased to hear that our team managed to move you onto another lane. We are sorry to hear the disappointment with the meals. We will pass your comments onto our team. We do hope to see you again soon. Many Thanks - Kimberley
Tenpin - Coventry からの回答
Hi Krishna, thank you for the brilliant 5* review of Tenpin Coventry! We are thrilled you had such a great time and found your visit relaxing and enjoyable and we can't wait to see you again soon! Best wishes - Mel
Bowling per game is very expensive per…
Bowling is very expensive per game per person. No shoe hire required if wearing trainers. Computerised displays and bowling balls are new, so this is great. Would never eat a burger there again, would have been ok had it not been highly salted with cheap table salt. I'd bowl again, but have a burger elsewhere. Soft drinks also are pricey! Staff helpful and friendly.
2026年3月12日
Tenpin - Coventry からの回答
Hi Nic, thank you for the 3* review for Tenpin Coventry! We're glad that you enjoyed the bowling, but we are sorry to hear that you didn't enjoy the food and that you found the pricing expensive. We will ensure your feedback is passed on for future improvements to be made. We have some great offers available on different days which can be found here: https://www.tenpin.co.uk/deals/ . We hope to see you again soon! Best wishes - Adelaide
When we finished playing ten-pin…
When we finished playing ten-pin bowling, we wanted to try the other machines where you insert coins to play and collect tickets to win prizes. One of the machines had an error, and I wanted to report it to a member of your staff.
She was winding tickets on a machine at the time, so I approached her politely and said, “Excuse me.” She did not respond. I said, “Excuse me” again, and she still did not respond. I then said it a little louder, thinking she might not have heard me. Suddenly, she yelled at me, saying, “Could you stop saying ‘excuse me’ out loud? I’m a brain stroke patient!”
It was very embarrassing for me, and it affected me quite deeply. I was not even able to sleep that night after the incident. I hope your staff will be more polite towards customers in the future.
2026年5月13日
Tenpin - Coventry からの回答
Hello
We appreciate you bringing this to our attention. We are very sorry to hear about the upsetting experience you had with a staff member. Please be assured that we will address this internally to ensure our team is more considerate of customers in the future. If you would like to speak to our team, please send an email to customer.feedback@tenpin.co.uk with the details of the visit and the subject as "Review - Coventry". We can then reach out to you directly.. Best wishes - Clare
Tenpin - Coventry からの回答
Hi Gatis
We're happy to hear that your son is very excited and really loves it! Thank you for sharing this positive experience with us. Best wishes - Clare
Great customer service from staff.
2026年5月13日
Tenpin - Coventry からの回答
Hello Bayor,
Thank you for taking the time to rate Tenpin Coventry 5 stars. We appreciate you rating us so highly! We're happy to hear that you received great customer service from our staff. We hope to see you again soon! All the best ~ Laura
Absolutely amazing staff..kind and…
Absolutely amazing staff..kind and informative and very friendly
2026年5月13日
Tenpin - Coventry からの回答
Hello Angela,
Thank you for taking the time to rate Tenpin Coventry 5 stars. We are so happy to hear that our staff were so amazing, kind, informative and friendly. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Review
No Air conditioning - was very warm inside and could tell people were visibly struggling (noticeably bar staff) which may explain why bar staff were not very friendly
2026年5月6日
Tenpin - Coventry からの回答
Hello, thank you for taking the time to leave a review of Tenpin Coventry! We are sorry to hear that your recent visit was not as enjoyable as we would have liked! Our Coventry venue does have air conditioning and so we are really sorry to hear that is still felt too warm! Please be assured all of your feedback will be passed to the team so that improvements are made and we do hope you will still consider visiting us in the future! Best wishes - Mel
Lane 8 was faulty.
Lane 8 was faulty.
We had to move lanes.
The drinks ordered arrived at the lane 50 mins after ordering.
2026年5月6日
Tenpin - Coventry からの回答
Hello Mr Craig,
Thank you taking the time to rate Tenpin Coventry 3 stars. We regret that the lane malfunctioned and your drinks were delayed. We'll investigate these issues to improve our guest experience. Thanks for your feedback. All the best ~ Laura
Not fully disability compliant. Booking info provided advised one…
Booking info advised one person would be attending in a wheel chair. When I attended the booking desk I asked which lane was suitable and was advised all lanes fully accessible. Also was told disability access toilet was locked and was given a key to use.
At arrival once parked there is a kerb to go up to enter the doors-this maybe an issue for some wheelchair users. All bowling lanes are wide enough but there is a small step down to the bowling lane from the seating floor-anyone in a mechanized wheelchair would struggle to get past the seating and the step -my friend had a manual wheelchair fortunately. The disability access toilet was locked but anyone with a radar key can use it-this needs to be advised to customers
2026年5月6日
Tenpin - Coventry からの回答
Hello Susan,
Thank you for taking the time to rate Tenpin Chichester 4 stars. We appreciate you taking the time to share your experience. We regret to hear about the accessibility challenges you faced with the kerb, lane access, and toilet facilities. We'll review these issues to improve accessibility for all our guests. Your feedback is valuable. All the best ~ Laura
Not enough staff last night
Not enough staff last night. Needed help as our lanes kept saying error but nobody around so went to the desk and spoke to a lady who just pointed at the manager who was sat on the table behind on a laptop and just said “speak to the manager she’s there”. That wasn’t my job to do that, she should have done that.
Also at the same desk I waited around 5 minutes to be seen when there were 4 members of staff just standing there talking they could clearly see I was waiting to be seen. Not a very nice time last night which is a shame because we go hear quite a lot with our little boy and it was his 7th birthday too but I spent more time hanging around waiting to be served that I did actually bowling.
2026年5月6日
Tenpin - Coventry からの回答
Hello Rebekah,
Thank you for taking the time to rate Tenpin Coventry 1 star. We appreciate you taking the time to share your experience. We're sorry to hear about the lack of assistance and the issues you encountered during your visit, especially on your son's birthday. We'll address the staffing and service concerns to ensure a better experience for you and other guests in the future. If you would like to discuss this with us further please message us on customer.feedback@tenpin.co.uk
All the best ~ Laura
Disengaging staff
Staff didn’t look like they wanted to be there. No energy, not helpful. Didn’t give much information regarding the Laser tag considering it was our first time. Not very engaging.
Other than the staff the place is great
2026年5月6日
Tenpin - Coventry からの回答
Hello Vic,
Thank you for taking the time to rate Tenpin Coventry 3 stars. We appreciate your feedback and are sorry that our team's lack of engagement affected your first laser tag experience. We'll address this to improve our service. We're glad you enjoyed the venue itself and hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Staff were really helpful and the whole…
Staff were really helpful and the whole experience was great
2026年5月6日
Tenpin - Coventry からの回答
Hello Bethany,
Thank you for taking the time to rate Tenpin Coventry 5 stars. We're happy to hear our team members were helpful and that you had a great overall experience with us. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。