We enjoyed bowling, error from staff when setting names on board took along time to be sorted due to low staffing and long queues, then bumpers did not work so had to be moved to another lane. Orde... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Enjoyed the bowling but checking in after pre payment seemed to take ages as had to queue as people were having to pay for various different activities & only one person serving. The bowling lane we... もっと見る
企業が回答しました
We booked it for our son & a few of his friends, he said they had a great time & there was lots to do, they tried laser tag, bowling & then the arcade, when I had any questions staff were really helpf... もっと見る
企業が回答しました
Well run venue Staff very friendly food nice The kids really enjoyed it they can’t wait to return
企業が回答しました
企業情報
当該企業による記述
Tenpin Coventry is easy reach from Coventry city centre, Kenilworth, Rugby and across the West Midlands. With modern bowling lanes and lane lighting, we’re a great spot for families, groups and student nights in one of the Midlands’ biggest cities. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Coventry, sorted.
連絡先
Crosspoint Business Park, Olivier Way, Coventry, CV2 2SH, Coventry, 英国
- 0333 034 6100
3.2
まあまあ
215件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Lack of good service and hygiene
I went today with my two children who enjoyed the bowling and had an alright experience. However, my complaints lie with the food as well as the questionable behaviour from the staff. The food took too long to arrive and wasn't even warm, after the food I took the kids to the arcade to which a bloke was mopping the basket ball machines with a horrible looking black mop which caused my concern for my kids health if the place isn't clean properly. I wouldn't find myself visiting again if my kid's health is exposed.
2026年5月2日
自発的なレビュー
Tenpin - Coventry からの回答
Hello Dan,
Thank you for taking the time to rate Tenpin Coventry 2 stars. We regret to hear that the food service and cleanliness impacted your visit. We'll address your concerns about the food's temperature and the arcade's cleaning procedures with our team. We appreciate you bringing this to our attention, as we aim to provide a safe and enjoyable environment for everyone. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
I booked the Interactive darts for a…
I booked the Interactive darts for a certain time and was i formed the booking had not been processed even with my confirmation email. I was told I'd have to wait another 45 mins for an available time slot. The staff were reasonable but nothing extra, no Apology just very basic service at best.
2026年4月29日
Tenpin - Coventry からの回答
Hi Scott,
Thank you for your 3* review at Tenpin Coventry! We are very sorry to hear you've not had a great experience whilst on your recent visit to us. Your feedback is important to us and we will pass this across to the correct team to make any future improvements needed. If you would like this to be looked into further please email customer.feedback@tenpin.co.uk. Best wishes- Steph
Disappointing Food, Decent Arcade Experience
I visited on a Wednesday lunchtime with my godson for some food and a play in the arcade. After ordering our food, we waited 45 minutes. I eventually went to ask where it was and was told they hadn’t had staff available for the kitchen, but had just managed to find someone.
I couldn’t understand why this wasn’t mentioned earlier, especially when they brought our drinks over. The burgers were dreadful, although the chips and curly fries were nice. All the food was at least hot.
Afterwards, we went to the arcade, which has plenty of games, and we had a good time there.
I’d like to think the service is better during busier periods, as they explained they were short‑staffed at the time.
2026年4月29日
Tenpin - Coventry からの回答
Hello Stephen,
Thank you for taking the time to rate Tenpin Bexleyheath 2 stars. We appreciate you taking the time to share your experience. We're sorry the food service was slow and that the burgers weren't satisfactory. We'll address the kitchen staffing and food quality issues. We're glad you and your godson enjoyed the arcade games. We hope your next visit is a 5 star experience. All the best ~ Laura
Had a problem with our alley which got…
Had a problem with our alley which got immediate attention
Great service and pleasant staff.
2026年4月29日
Tenpin - Coventry からの回答
Hi John
We appreciate your fantastic review! We're happy to hear that our staff provided great service and quickly addressed the alley issue. We look forward to seeing you again soon! Best wishes - Clare
Waited over half an hour for drinks…
Waited over half an hour for drinks order even after chasinf twice. I had to go & collect in the end and still had to wait. A number of arcade machines getting stuck & no staff around to support.
2026年4月29日
Tenpin - Coventry からの回答
Hi Debbie
We appreciate you taking the time to share your experience. We're sorry to hear about the long wait for your drinks and the issues you encountered with the arcade machines. We will address these concerns to improve our service. Best wishes - Clare
I expect better :S
The bowling, laser tag and arcade games are good .. but maybe because it was the weekend, the food order was not provided correctly, there was a delay in getting the replacement and everything just took too long - and that coupled with it was a kids bday party + the events are lined up back to back, did not help.
2026年4月21日
Tenpin - Coventry からの回答
Hi, thank you for taking the time to leave a review of Tenpin Coventry. We're sorry the food order was incorrect and delayed in coming out to you. Your feedback is important to us and we will ensure this is passed on to the correct team for future improvements. Hope to see you back again for a much better experience.
Take care,
Kirsty
The new layout isn't user-friendly
The new layout isn't user-friendly. I really enjoy the ocassional visit to ten-pin, but I was very disappointed at the revised seating layout. You all sit in a narrow line of seats, facing the family opposite, which just doesn't work! And don't get me started about the cost.. If i hadn't booked the Friday special, it would have cost me £82 for 3 adults and 2 children, for the regular 2 games. Wont be back soon I'm afraid...
2026年4月15日
Tenpin - Coventry からの回答
Hi Colin,
Thank you for your 3* review at Tenpin Coventry! We are delighted yo hear you enjoyed your visit to us. However, we are very sorry to hear you were disappointed with the new layout, your feedback is important to us and will be passed across to the correct team to make any future improvements needed. We hope to welcome you back again very soon! Best wishes- Steph
Good day with grandchildren
Good day with grandchildren,
Shame the pool table were not working but not accepting £1 coins
2026年4月15日
Tenpin - Coventry からの回答
Hi Robert, thank you for the lovely 5* rating and review of Tenpin Coventry. We're thrilled to hear you had a great day spent with the grandchildren. We're also sorry to hear that the pool tables were not working during your visit. Your feedback is important to us and we do hope to welcome you back again for a much better experience.
Take care,
Kirsty
bad service
The service for the last 2 times we have been has been awful. Always a huge queue making you late for your booking. One of our group missed half of the game waiting for a coffee to be made. The machine then broke and he had to wait even longer for the manager to come and issue a refund. We then went in the arcade with our children who excitedly won some tickets. Sadly again the queue was far too long to wait in for them to get their prizes.
Something really needs doing about this. Such as another place to check in. And extra staff available to support this. This is our second visit since the refurb and we have been disappointed both times.
2026年4月10日
Tenpin - Coventry からの回答
Hello Charlotte,
Thank you for taking the time to rate Tenpin Coventry 1 star. We appreciate you taking the time to share your feedback. We're sorry to hear about the long queues and the issues encountered with your coffee order and the arcade prizes. We'll address these concerns to improve our guest experience, and we hope to welcome you back for a better experience. All the best ~ Laura
Rubbish
Rubbish. Felt essentially invisible, staff were incompetent and just forgot about you. Waited upwards of an hour for 2 drinks and food.
2026年4月15日
Tenpin - Coventry からの回答
Hi Kyle, thank you for taking the time to review Tenpin Coventry! We're sorry to hear that your experience was not as enjoyable as we'd have hoped and that there had been a long wait time for your food and drinks order to arrive. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Coventry' and we can pass this on to be looked into. Best wishes - Adelaide
Give the food a miss
Booked offer two games with burgers and chips for myself and two grandchildren.At reception I asked if we could eat after game.The receptionist said she would place a note on the order.While playing gurst game food arrived, I informed that person we asked for it after games( hands are dirty).She took them back food away,when we had finished playing I informed the receptionist as previous agreed.The food??was then brought to our table.The chips stone cold obviously the one brought out earlier.Left most of the food.Emailed when I got home no reply.Kitchen?.a joke obviously who ever was working was too lazy to cook fresh food.
2026年4月8日
Tenpin - Coventry からの回答
Hi Ritapita, thanks for leaving a rating and review for Tenpin Coventry! We appreciate you sharing your experience. We're sorry to hear that the food didn't reach the usually high expectations that we aim for and the service didn't meet your expectations. We'll ensure this feedback is passed onto the correct teams for future improvements to be made and please feel free to email us at customer.feedback@tenpin.co.uk with the subject 'Review - Coventry' and include the details of your visit, should you wish to discuss this further. Thank you for your feedback and we hope to welcome you back for a much better visit in the future! Best wishes - Rosie
Poor choice of balls!
While I appreciate that it will always be busy, the choice of bowling balls was shocking. I would expect there to be enough of the “commonly used” balls to go around, instead all that was left on the racks was extra large and extra heavy, not ideal for my wife or anyone with less than gigantic hands. Looking up and down the lanes, all of them had only one or 2 balls (between the 2 lanes) that would be suitable for the average person. Any staff member that I saw either had food or drinks in their hands so couldn’t ask for assistance, and the queue at reception was ridiculous. Also, when checking in, my booking had “been moved by the system” so I had to wait longer until they could “squeeze me in” which I found very hard to understand when I had booked that very morning and had the confirmation email. All in all, I doubt I will be visiting again any time soon
2026年4月15日
Tenpin - Coventry からの回答
Hi PW, thanks for leaving a rating and review for Tenpin Coventry!
We appreciate you sharing your experience. We're sorry the bowling ball selection was inadequate and that your booking was altered. We'll ensure this feedback is reviewed by the correct teams for future improvements to be made. Thanks again for your feedback and we hope to offer you a better visit in the future! Best wishes - Rosie
Bowling was fine the food was terrible…
Bowling was fine the food was terrible had to send it back they must have put it in the microwave it was hard and cold we didn’t eat it 😢
2026年4月15日
Tenpin - Coventry からの回答
Hello Jackie,
Thank you for taking the time to rate Tenpin Coventry 1 star. We're sorry your food was unsatisfactory; that's not the standard we aim for. We appreciate you bringing this to our attention, and we'll investigate how to improve. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Our food was very cold when it arrived…
Our food was very cold when it arrived and it came before our guests even arrived so it was rushed. still disappointed that I lost all my accursed points as the app is no longer available.
2026年4月15日
Tenpin - Coventry からの回答
Hello G,
Thank you for taking the time to rate Tenpin Exeter 3 stars. We regret that your food arrived cold and early. We're also sorry for the app issue and the lost points. We appreciate your feedback and will review your experience. All the best ~ Laura
Great Upgrade To The Centre
Most enjoyable
Great improvement to the upgraded facilities
Staff most helpful
2026年4月9日
Tenpin - Coventry からの回答
Hi John, thank you for rating Tenpin Coventry 5*! We're so pleased to hear that you are happy with our upgraded facilities. We will be sure to pass this kind feedback on regarding our staff too! Best wishes, Jade
Great experience nice new software play…
Great experience nice new software play and prices not too bad either
2026年4月15日
Tenpin - Coventry からの回答
Hi Scott, thank you for the lovely 5* rating of Tenpin Coventry. We are so happy to hear you had a great experience and thank you for this feedback. We hope to see you again soon for another 5* experience. Best wishes, Jade
My son’s party was terrible
My son’s party was terrible. Everything went wrong from the moment we arrived.
2026年4月15日
Tenpin - Coventry からの回答
Hello Gemma,
Thank you for taking the time to rate Tenpin Coventry 1 star. We're very sorry to hear that the party was a negative experience. We would like the opportunity to look into this further, please email us at customer.feedback@tenpin.co.uk with the name of the centre you visited and any details you feel comfortable sharing. All the best ~ Laura
We really enjoyed the interactive darts…
We really enjoyed the interactive darts however there were some issues surrounding the pool tables which did take a while to resolve. As it was half term there were not enough staff on the bar/reception area. The two staff who were there, were polite.
2026年4月15日
Tenpin - Coventry からの回答
Hi Laura, thank you for leaving Tenpin Coventry an excellent 4* rating. We are so pleased to hear you enjoyed our darts, but we are very sorry to hear there were some issues with the pool tables and that it took a while to sort for you. We are very pleased that the staff available had a positive impact on your visit, but we are sorry to hear there weren't enough staff available during a busy period. We hope to welcome you all back again soon! Best wishes - Kaylee
Tenpin - Coventry からの回答
Hi there,
Thank you for your fantastic 5* review at Tenpin Coventry! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph
Great bowling experience
Great bowling experience. Quick service booking in and food delivery quick during first game
2026年4月8日
Tenpin - Coventry からの回答
Hi Ryan, thank you for taking the time to leave Tenpin Coventry a rating and review! We're happy to hear that you had a great bowling experience! It's also great to hear that you received quick service with booking and food delivery. We appreciate your positive feedback, and we can't wait to see you again soon! Best wishes - Rosie
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