We had an excellent visit, we went early in the day so it was still quiet, however even as it got busier it did not feel intrusive or overwhelming. All the staff we talked to were great, friendly and... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We go regularly and the standards are fine 99% of the time, and this time was another great session. Staff dealt with us promptly, our drinks arrived quickly, and we were off & running before we... もっと見る
企業が回答しました
The bowling venue and experience was excellent. However, the food was horrible as it was covered in grease. Rustler burgers are nicer than the burgers served here. The staff were also passive aggressi... もっと見る
企業が回答しました
Extremely busy with not enough trained staff to assist. One staff member should be recognised for his hard work and effort to get things back on track, resolve issues, etc. queues quickly formed - wou... もっと見る
企業が回答しました
企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Braehead, Soar Intu, King's Inch Rd, PA4 8XQ, Glasgow, 英国
- 0333 034 6100
4.1
ほぼ満足
179件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good value for the money
Good value for the money. I visit every 2 weeks with my grandson, he loves it. Staff are very nice and friendly.
2026年3月22日
自発的なレビュー
Tenpin - Glasgow からの回答
Hello Nasim,
Thank you for taking the time to rate Tenpin Glasgow 5 stars. We're so glad to hear that you and your grandson enjoy your visits! It's great to know that you find it good value and that our staff are nice and friendly. Thanks for the positive feedback! All the best ~ Laura
Kuds birthday Price offer generally…
Kuds birthday Price offer generally good and staff flexible, but quality of food /pizza really needs to be improved and with a little focus on quantity too for 8-12 yr olds
2026年3月25日
Tenpin - Glasgow からの回答
Hi there, thank you for taking the time to review our Tenpin Glasgow location! Thank you for the positive feedback regarding the birthday party deal and our staff. We're sorry to hear of any disappointment caused with the quality of the food. We will ensure your feedback is passed on for future improvements to be made. We hope to see you again soon! Best wishes, Jade
Tenpin - Glasgow からの回答
Hello Sean, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Glasgow. We are sorry to hear that you found our prices high. We always do our best to make sure our activities are good value for money. We will pass your thoughts onto our team. Many Thanks
Tenpin - Glasgow からの回答
Hi Zaj, thank you for taking the time to leave a review of Tenpin Glasgow. We are pleased to hear you had a good time but felt the prices were higher than expected. Feel free to check out what deals we have throughout the week for a future visit https://www.tenpin.co.uk/deals/.
Take care,
Kirsty
Poor service waited over 35 mins for 3…
Poor service waited over 35 mins for 3 drinks to be brought to table
When approached bar i seen the drinks had been sitting and they couldnt make an expresso martini
Rather than coming and explaining this we were left to wait for 35 mins
Poor customer service everyone was training and no one in control
2026年3月25日
Tenpin - Glasgow からの回答
Hi there
We appreciate you taking the time to share your experience. We're sorry the service was slow, and your drinks weren't up to par. We'll address this with our team to ensure better service going forward. Please email customer.feedback@tenpin.co.uk using the subject "Review - Glasgow" and include the details to discuss this. Best wishes - Clare
Staff where rude and standing about it…
Staff where rude and standing about it was really busy but staff standing about doing nothing didnt help service was really slow
2026年3月25日
Tenpin - Glasgow からの回答
Hi Darren, thank you for taking the time to review Tenpin Glasgow! We're sorry to hear that the service had not been up to the high standards we aim for. We will ensure your feedback is passed onto the correct team to be looked into. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Glasgow'. We hope to see you again soon for a better experience! Best wishes - Adelaide
Staff were lovely and approchable 🙂
2026年3月25日
Tenpin - Glasgow からの回答
Hi Robert, thank you for the lovely 5*rating of Tenpin Glasgow. We are delighted to hear that you had a great time. We appreciate your kind words about the team and hope to see you back again soon.
Take care,
Kirsty
Unhelpful
Turned up early like it advised and was told our lane wasn’t ready and that the booking wasn’t for the time we had on our reservation and was told to come back at the time they had on system to see if the lane was ready, then had an issue with a bowling ball stuck in the gutter before we played and advised staff of this but they couldn’t care less and said someone will get to it when they can but they never appeared.
2026年2月28日
Tenpin - Glasgow からの回答
Hi there,
Thank you for your 1* review at Tenpin Glasgow! We are very sorry to hear you've not had a great experience with us on your latest visit to us! Your feedback is important to us and we will ensure this is passed across to the correct team to make any future improvements needed! If you would like this to be looked into further please email customer.feedback@tenpin.co.uk. Best wishes- Steph
Becomes very busy during school holidays and Cubs, Scouts, Boys Brigade, Brownies and Guides nights out. Also very noisy.
Experience is great when venue is quiet.
Venue becomes very noisy quite often.
Irregular users do not understand any of the standard protocols.
Basic safety lessons should be made a requirement.
2026年3月3日
Tenpin - Glasgow からの回答
Hi John, thank you for the review for Tenpin Glasgow! We're glad that you had a great experience, and we really appreciate your feedback which we will pass on to the correct team. We hope to see you again soon! Best wishes - Adelaide
Good experience and good deal for…
Good experience and good deal for Sunday night but took a while to be served which wasn't great and then ordered drinks to lane and we had already finished our 1st game before the drinks arrived.
2026年3月1日
Tenpin - Glasgow からの回答
Hi there, thank you for taking the time to write a review for Tenpin Glasgow! We're glad to hear that you had a good experience and that you enjoyed our Sunday deal, but we are sorry that there had been a delay for your drinks order to arrive. We will ensure your feedback is passed onto our team. Best wishes - Adelaide
Ten pin Glasgow brilliant
Ten pin Glasgow brilliant. My granddaughters luv the animated darts it is always so organised and great fun. Polite and efficient staff. Well done
2026年3月6日
Tenpin - Glasgow からの回答
Hi Linda, thank you for rating Tenpin Glasgow 5*! We're delighted to hear that you had a great visit with your family and that you enjoyed the darts. We look forward to seeing you again soon! Best wishes - Adelaide
Tenpin - Glasgow からの回答
Hi Vikki, thank you so much for the lovely 4* review of Tenpin Glasgow! We are thrilled you had such a great visit and we take on board all feedback which we will be sure to pass onto the team! We look forward to seeing you again soon! Best wishes - Mel
Tenpin - Glasgow からの回答
Hey Norman, thank yo so much for rating Tenpin Glasgow an amazing 5 stars! We are pleased to hear you had a brilliant time and we look forward to welcoming you back again.
Take care,
Kirsty
Definitely be back
Good offers on, place is nice and clean. My only slight recommendation would be to have more size 6 bowls as these were hard to come by and 2 out of 5 players were using it as well as someone on the lane next to us so was a bit of waiting around to share when there was an abundance of heavier bowls in all lanes that no one was using
2026年3月1日
Tenpin - Glasgow からの回答
Hi Ang, thank you for rating Tenpin Glasgow 4*! We're glad to hear that you enjoy our deals and the venue. We really appreciate your feedback about the bowling balls and we will ensure this is passed on to the correct team. We hope to see you again soon! Best wishes - Adelaide
Tenpin - Glasgow からの回答
Hi John,
We're happy to hear that you enjoyed your experience with our customer service! Thank you for your positive feedback; we appreciate it. Best wishes - Clare
Tenpin - Glasgow からの回答
Hi David, thank you for leaving Tenpin Glasgow a fabulous 5* rating. We are so pleased to hear you and your family had a great time with us! We look forward to welcoming you all back soon for more family fun. Best wishes - Kaylee
Friday pizza and bowl.
Went on a Friday after 4pm, 2 adults and 3 kids ages 4,12,8, pizza and bowl, we added chips and juice,the food and drinks were brought out after 10 mins, we stopped and eat and drank, we ended up getting timed out of the game and couldn't finish playing which was very disappointing cause we were enjoying the game, how can you ask a 4 and 8 year old to eat quickly, it would have been better if we got the food after we played,
I went to the desk and they set up another lane for us but by that time the kids were fed up and tired so we left after 2 shots, yes they tried to fix the situation but it was too late .
2026年2月20日
Tenpin - Glasgow からの回答
Hello MissKay Campbell,
Thank you for taking the time to rate Tenpin Glasgow 5 stars We appreciate you sharing your experience. We are sorry that you felt that you didn't have enough time with our bowl and pizza deal. The Bowl and Pizza deal does state it is for 1 hour only and the food is meant to be eaten in between turns. We are sorry that the children were disappointed. We look forward to welcoming you back again soon. All the best ~ Laura
There was 9 of us over 2 lanes we all…
There was 9 of us over 2 lanes we all had a great time. Booked 2games which was quite a lot but enjoyed ourselves
2026年2月17日
Tenpin - Glasgow からの回答
Hi Lesley
We're glad you enjoyed your time with us! It sounds like your group had a fantastic experience bowling across two lanes. Thank you for your positive feedback. Best wishes - Clare
Overall great day
Everything was great about our day the staff the food and the experience and the cost wasn't far to unreasonable.
2026年2月16日
Tenpin - Glasgow からの回答
Hi Charlene, thank you for the brilliant 5* review of Tenpin Glasgow! We are really happy to see you had a great day out with us and we really hope to welcome you back again very soon! Best wishes - Mel
Granddaughters day out
Ease of parking at venue. Staff helpful. Couldn't get small drinks and I think £12.50 for 4 soft drinks is quite pricey.
2026年2月16日
Tenpin - Glasgow からの回答
Hello, thank you for the 5* review of Tenpin Glasgow! We are really happy to see that you had a great time with your grandchildren and found our team helpful and the parking easy! However, we are sorry to hear that you found our soft drinks a little expensive and we will be sure to pass your feedback on! In the meantime, we do hope to see you again soon and we look forward to welcoming you back! Best wishes - Mel
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。