We had an excellent visit, we went early in the day so it was still quiet, however even as it got busier it did not feel intrusive or overwhelming. All the staff we talked to were great, friendly and... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We go regularly and the standards are fine 99% of the time, and this time was another great session. Staff dealt with us promptly, our drinks arrived quickly, and we were off & running before we... もっと見る
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The bowling venue and experience was excellent. However, the food was horrible as it was covered in grease. Rustler burgers are nicer than the burgers served here. The staff were also passive aggressi... もっと見る
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Extremely busy with not enough trained staff to assist. One staff member should be recognised for his hard work and effort to get things back on track, resolve issues, etc. queues quickly formed - wou... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Braehead, Soar Intu, King's Inch Rd, PA4 8XQ, Glasgow, 英国
- 0333 034 6100
4.1
ほぼ満足
179件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Tenpin - Glasgow からの回答
Hi Tanya
We're glad you enjoyed your experience! Thank you for your kind words about our bowling alley and staff; we appreciate your feedback. Best wishes - Clare
Improvements can be made on customer…
Improvements can be made on customer service. Staff can be more friendly and welcoming.
2026年1月11日
Tenpin - Glasgow からの回答
Hello Leon, Thank you for taking your time to leave us a 4* review. We are sorry to hear that you did not find our staff very welcoming. We will pass your comments on, so that we can aim for that final star. We do hope to see you again soon. Best Wishes - Kimberley
Wasn’t happy
When we got there they said we had to get a smaller lane or there was a wait for a bigger lane even though I booked it a couple days before I thought when you book a time that’s me got a lane so I wasn’t happy
2026年1月10日
Tenpin - Glasgow からの回答
Hello there, thank you for taking your time to leave us some feedback. We are sorry to hear that your recent visit to our Tenpin in Glasgow was not as enjoyable as we would have hoped it to be. We will pass your feedback onto our team. We do hope to see you again soon. Our apologies - Kim
Virtual Darts
Visited with family for an hour of darts been before its always a lot of fun, will be back.
2026年1月10日
Tenpin - Glasgow からの回答
Hello Thomas, Thank you for taking your time to leave us some feedback from your recent visit to us. We are pleased to hear that you enjoyed your recent visit. We would love to hear how we could gain that final star from you. We do hope to see you again soon here at Glasgow. Many Thanks - Kimberley
Never again the manager in Glasgow needs training…
Never again the manager needs training on customer service. I went to the Glasgow site on Christmas Eve booked two games on the one order. first he told me I had placed two separate orders until I produced my order. Then I was told that I would play one game on one lane then need to move to another lane for second game.
I was like fair enough
I went up to get my second game and was told to stay on the original lane so we started our second game. A manager then came up to me and said we needed to stop our game and free up our lane. I tried to explain that we had already started our second game but he was having none of it telling me he had a customer waiting 15 mins for a lane and he need to get them a lane. I then asked how long we would have to wait and he said 15mins. We walked away and waited 15 mins to be then returned to our original game which was 20min in by this time so we could not finish our second game. The manager is costing you business
2025年12月24日
自発的なレビュー
Tenpin - Glasgow からの回答
Hi there, thank you for taking the time to write a review for Tenpin Glasgow. We're very sorry to hear that the service was not up to the usual high standards we aim for and that there had been issues with the bowling games you had booked. So that this can be looked into, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review- Glasgow', and we can ensure this is passed to the correct team. We hope to see you in the future for a better experience. Best wishes - Adelaide
Arrived and waited 20 minutes for…
Arrived and waited 20 minutes for drinks to arrive, only after I went to ask for them. Food arrived during second game which was ok. The lane malfunctioned during second game and waited, 15 minutes for the lane to be repaired, after myself going up twice to ask, to be able to complete second game.
2025年12月31日
Tenpin - Glasgow からの回答
Hi there, thank you for writing a review for Tenpin Glasgow! We're sorry to hear that the wait time was longer than expected for the drinks to arrive and that there had been technical issues during your visit. So that we can discuss your visit further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Glasgow' and we can pass this to the correct team. We hope to see you again soon! Best wishes - Adelaide
Tenpin - Glasgow からの回答
Hi there, thank you for the 5* rating of Tenpin Glasgow. We are pleased to hear you had a fun experience. Hope to see you back again soon for a possible win!
Take care,
Kirsty
Great family fun for all ages.
2025年12月29日
Tenpin - Glasgow からの回答
Hi Fiona,
Thank you for your wonderful 5* review at Tenpin Glasgow! We are delighted you've had such a great time whilst on your recent visit to us. We hope to welcome you back again very soon! Best wishes- Steph
The lane broke before the end of our…
The lane broke before the end of our game and was advised that nothing could be done.
2025年12月22日
Tenpin - Glasgow からの回答
Hi Heather,
Thank you for your 2* review at Tenpin Glasgow! We are very sorry to hear you've not had a great experience whilst on your recent visit to us and found the staff not very helpful! We will ensure this is passed across to the correct team to make any future improvements needed. Best wishes- Steph
We had our U15s football team Christmas…
We had our U15s football team Christmas activity here, they all enjoyed the bowling but the food was terrible
2025年12月16日
Tenpin - Glasgow からの回答
Hi James, thank you for taking the time to leave a review of Tenpin Glasgow! We are thrilled you had the best time bowling but we are disappointed to hear that the food was not served at our usual high standard! Please be assured all feedback will be passed on and in the meantime we do hope this will not deter you from visiting us again in the future! Best wishes - Mel
We were sent to the wrong lanes
We were sent to the wrong lanes. When we finally got served at the waiting desk to get this fixed we had to rejoin the queue again as the correct lanes had not been activated for use. I had to queue again as it was activated for 15 people not the 16 we had paid for. This was our Cub Pack Christmas treat night but as so much of our time was used up on incompetence with your staff we only had time for 1 game. The Cubs were frustrated at the start but then had a great time, but this was not a stress free trip for our adults.
2025年12月15日
Tenpin - Glasgow からの回答
Hi Sharon,
Thank you for your 2* review at Tenpin Glasgow! We are very sorry you are so disappointed with your recent visit to our venue, however we are delighted the cubs had such a great time. We will ensure this is passed across to the correct team to make any future improvements needed, alternatively you can email customer.feedback@tenpin.co.uk if you would like this looked into further. Best wishes, Steph
Kids really enjoyed themselves
Kids really enjoyed themselves. Nice selection of arcade games also the pool and darts option make it great
2025年12月16日
Tenpin - Glasgow からの回答
Hi there
Thanks for leaving a super 5* rating and review for Tenpin Glasgow. We are so pleased to hear that the kids enjoyed their visit including the various activities on offer. We hope to see you back soon for another fun visit. Best wishes - Clare
Tenpin - Glasgow からの回答
Hi Gillian,
Thank you for your amazing 5* review at Tenpin Glasgow! We are delighted you've had such a great time whilst on your recent visit to us. It's great to see you've have some great quality family time and we look forward to welcoming you back again very soon! Best wishes- Steph
What customer service?
We booked online for 2 games of bowling and food&drinks for 2 people.
On arrival we checked in quickly and got started,
Finished our first game and our food hadn't arrived yet so we waited 5/10 minutes then began our next game, my husband went to the bar area to ask if we had to do anything in particular to get the food like re order or anything but the staff said they have the order and they'll get it started when they get time. Food arrives mid way through game 2. Was lovely, hot and just as we wanted however our 2 juices never arrived so I pressed assistance on our game screen to ask the staff if we could have our drinks too, she said someone would bring them when they get a minute. We finished our food and our last game and hadn't had the drinks yet, went to the Bar area to ask again and waited 10 minutes only for the girl working to slam them down on the bar and walk away rudely because I mentioned to her that we were leaving as we had finished our games and food. No apologies from staff, wasn't overly busy but based on that experience I'll use clydebank tenpin in future.
2025年12月12日
Tenpin - Glasgow からの回答
Hi Nicole,
Thank you for your 3* review at Tenpin Glasgow! We are very sorry to hear you have been so disappointed with your recent visit to us. We will ensure this is passed across to the correct team to make any future improvement's needed, If you would like this to be looked into further please email customer.feedback@tenpin.co.uk, Best wishes- Steph
We ended up having to pay for another…game
We ended up having to pay for another game as food hadn't came before we finished and when it did come it was cold had to ask for juice for the kids got told it wasn't included but they would give us it and and gave a vegetarian burger instead of chicken burger
2025年12月10日
Tenpin - Glasgow からの回答
Hi Gail, we are very sorry to hear your recent visit to Tenpin Glasgow was not as much fun as we would have hoped! Your feedback will allow us to make improvements so that any future visits are more enjoyable! In the meantime, if you would like to discuss your visit further with us please email us at customer.feedback@tenpin.co.uk with the heading as 'Review - Glasgow' Best wishes - Mel
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