Great atmosphere and lots to do. Staff were friendly, toilets nice and clean. I would have given 5 stars but we played the interactive darts and it didn’t always recognise your score. We tried to orde... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The venue is good & the bowling & arcade but the food arrangements are dire! They couldn’t take orders properly, the food is terrible, they were very very late with food then forgot half of it. Do not... もっと見る
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Went for our Team Building/Summer Party day which we did a combination of Bowling, Laser Tag, Mini Golf and Escape Room. Booking process was really easy and the staff there were really friendly and ac... もっと見る
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Excellent Had problems with excessive heat on our first visit due to heatwave and air con breakdown But I have to say a big thank you To MASON the manager and his staff His helpfulness and... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Auckland Road, Southampton, SO15 0SD, Southampton, 英国
- 0333 034 6100
4.1
ほぼ満足
283件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Speed Bowling....
I booked a bowling lane online for myself and my kids (6yrs & 10yrs) at 13:40 for one game, we ordered food and drinks to be delivered to the lane as soon as we got there. We began our game as planned. However, halfway through, another group arrived stating they had booked the lane for 14:00. While the situation was managed, it unfortunately caused me and my two young children to rush our game, reducing our overall enjoyment.
Additionally, once we completed our game, we had to find a table and rearrange for our food to be delivered there, which was inconvenient and disrupted our experience.
I feel that tenpin allowing only 20 minutes for a game prior to another booking is not realistic especially with two young children.
2026年4月8日
Tenpin - Southampton からの回答
Hi Andy, thank you for leaving Tenpin Southampton a rating and review! We appreciate you taking the time to share your experience. We're sorry your bowling game was disrupted and that you had to move locations for your food. We will ensure your feedback is shared with the correct teams for future improvements to be made. Thank you for your feedback and we hope to see you again soon! Best wishes - Rosie
Tenpin - Southampton からの回答
Hi Cheryl, thank you for leaving Tenpin Southampton a 4* rating and review! We appreciate you letting us know how we did! We're happy you had a fun day and found our staff helpful and kind and we can't wait to see you again soon! Best wishes - Rosie
Tenpin - Southampton からの回答
Hi Kirsty, thank you for leaving Tenpin Southampton a lovely 5* rating and review! We're so happy you had a lovely evening with us and that our staff were polite. Thank you for your five-star review! We can't wait to see you again soon! Best wishes - Rosie
A great bowling event for all the family
Took my children grown-up children to tenpin to go bowling and play pool
The staff there are always happy and friendly and welcoming
It’s a lovely place to go and very local for me
The staff always happy say hello I can’t do enough for you
It’s a warm bright colourful place
I had a great place to take your children to bold
2026年4月1日
Tenpin - Southampton からの回答
Hello Simon, Thank you for taking your time to leave us a wonderful 5* review for our Tenpin in Southampton. We are thrilled to hear that you had a wonderful time. We will pass your comments onto our team. We do hope to see you all again very soon. Best Wishes - Kimberley
Great night with great friends always…
Great night with great friends always love to come bowling so much to so there
2026年4月1日
Tenpin - Southampton からの回答
Hi Lou, thank you for leaving Tenpin Southampton a lovely 5* rating and review! We're happy you had a great night with your friends and that you love bowling with us. Thank you for your positive feedback; we hope to see you again soon! Best wishes - Rosie
I’ve been going here Friday nights for…
I’ve been going here Friday nights for 2-3 years now and enjoy it the staff are so friendly and make us feel welcome Lilly in the Southampton branch is so lovely and helpful my friend passed away that bowled with me and we were given a free game for the family plus some flowers chocolates and card too
Well done to the staff
2026年4月1日
Tenpin - Southampton からの回答
Hi Karen, thank you so much for your wonderful 5* review of Tenpin Southampton! We are so pleased to hear that you visit us regularly and always enjoy. However, we are saddened to hear of the passing of your friend and we send our condolences. It is great to hear the team were able to make it a little easier when visiting again and we hope to welcome you back soon! Best wishes - Mel
Tenpin - Southampton からの回答
Hi name, thank you so much for the excellent 5* review of Tenpin Southampton! We can't wait to see you again soon for another 5* experience! Best wishes, Jade
Great experience
Great experience. Service was excellent and good value for money for a great afternoon.
2026年3月28日
Tenpin - Southampton からの回答
Hi Karen, thank you for the amazing 5* review of Tenpin Southampton! We are delighted you had a great experience and found us good value for money and we can't wait to see you again soon for some more bowling fun! Best wishes - Mel
Rude staff member on the laser tag…
Rude staff member on the laser tag check in, could tell she felt under pressure but her tone was not great. Ordered food for my sons bday party and was told 25 mins wait, hour later still not arrived despite being told several times 5 mins. Finally arrived when the kids had finishing bowling, we were offered complimentary ice cream for the kids for the wait so told them when they had finished, another staff member approached me 10 mins later asking if they were ready so clearly a lack of communication
2026年4月1日
Tenpin - Southampton からの回答
Hi Zoe, thank you for taking the time to review Tenpin Southampton! We're sorry for any disappointment caused at your recent visit with the service provided by our staff. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Southampton'. We hope to see you again soon for a better experience. Best wishes, Jade
Double charged
On line booking double charged me phone and corrected it all fine money removed straight away from bank told between 5 - 7 days to replace it back to bank
2026年4月1日
Tenpin - Southampton からの回答
Hi Andrew
We regret you were double charged during your online booking. We're sorry for the inconvenience and the wait for the refund. Please know that we value your business. Best wishes - Clare
Great experience from start to finish
Chevk in was great. Lane was ready. Ordered food which came quickly. Was a great night
2026年3月27日
Tenpin - Southampton からの回答
Hi Chris, what a brilliant 5* review of Tenpin Southampton! We are so happy to hear that check in went smoothly with no delays and you had a great night! We do hope this means you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel
Bowling was great
Good welcoming receptionist, bowling was excellent, easy to use the system of entering the players.
We waited a long time for our food. Considering it's a fast food outlet, not a restaurant,
Toilets were clean.
2026年3月31日
Tenpin - Southampton からの回答
Hi Annette, thank you for taking the time to leave a review of Tenpin Southampton. We appreciate your honest feedback and we're sorry to hear that the wait times for food were longer than usual. We do hope to see you again soon for another striking time!
Take care,
Kirsty
Great place for a birthday party
Great place for a birthday party. Our 9 year old son had a blast with his friends. Very easy to book and organise, great value for money. The package included a gift pack for the birthday boy: t-shirt, drawstring bag, chocolate and a personalised bowling pin. Also got a load of balloons to play with plus food and unlimited squash.
The only thing to note that it’s a 10am start and the place already is going with quite loud music 😀
2026年4月1日
Tenpin - Southampton からの回答
Hi Reka, thank you for rating tenpin Southampton 4 stars! It's lovely to hear that your son had a fantastic time spent with friends at his party. Your feedback is important to us and we will pass this on. Hope to see you again soon!
Take care,
Kirsty
Staff need training in customer service. Poor party.
My son just had a laser party & bowling here (also first time visiting). For almost £300 we were disappointed with the lack of service throughout. We had no dedicated party host and were left to our own devices. The laser tag was over 15 minutes late starting so lots of waiting around trying to find someone to ask what was going on. The pizza and chips were very small and most were still hungry. We added bowling onto the party but wish we hadn’t, we booked three lanes but one wasn’t working so the others started and were half way into their games before the other group could start, and the birthday boy happened to be on that lane so was getting very upset! No one was around or seemed interested to help. Overall, a pretty bad experience from a service point of view. The laser tag was fun though. Would I recommend, probably not.
2026年3月29日
Tenpin - Southampton からの回答
Hi Holly, thank you for taking the time to review Tenpin Southampton! We're very sorry to hear that your experience was not as enjoyable as we'd have hoped and for any disappointment caused. So that we can discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review- Southampton', and we can ensure that this is passed to the correct team to be looked into. Best wishes - Adelaide
Tenpin - Southampton からの回答
Hi Ros, thank you for the brilliant 5* review for Tenpin Southampton! We're delighted to hear that you had a great night and we hope to welcome you back again soon! Best wishes - Adelaide
The food was not good for the price
The food was not good for the price, my son enjoyed his pizza but the chicken burger and fried had no sauce, no salad, just a fillet in a dry bun. I could have done better at home. £28 for two drinks , a pizza and a burger and fries definitely not worth the money
2026年4月1日
Tenpin - Southampton からの回答
Hi Marie, thanks for leaving Tenpin Southampton a rating and review. We appreciate you sharing your feedback. We're sorry the food quality didn't meet the usually high expectations that we aim for, and we apologise for any inconvenience caused. We will ensure this is shared with the correct teams for future improvements to be made and we hope to welcome you back again in the future. Best wishes - Rosie
Great new stylish venue
Great new stylish venue, well presented staff & great service , no queues for booking the lane or drinks, reasonable pricing, great experience throughout, will be back again very soon & bringing rest of the family to.
2026年4月1日
Tenpin - Southampton からの回答
Hi J Buck, thanks for leaving Tenpin Southampton a rating and review! We're happy you enjoyed our stylish venue, friendly staff, and quick service! It's great to hear that you found our prices reasonable and had a fantastic experience. We look forward to welcoming you and your family back soon! Best wishes - Rosie
Tenpin - Southampton からの回答
Hello, Thank you for taking your time to leave us some great feedback for our Tenpin in Southampton. We are so pleased to hear that you enjoyed the atmosphere and the bowling. We do hope to see you again soon. Best wishes - Kimberley
Tenpin - Southampton からの回答
Hi Tyler, thank you for leaving Tenpin Southampton an incredible 5* rating. We are glad to hear that our venue was clean, our staff were friendly and most importantly that you had fun! We hope to see you again soon. Best wishes - Kaylee
Tenpin - Southampton からの回答
Hi Tracy
We appreciate your 5* rating and are pleased that you enjoy visiting us. Hope to see you soon. Best wishes - Clare
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