Staff are well presented, polite, food cleared promptly, easy to book came with Daughter and Granddaughters, so ages varied from 67 down to 8. We had a great time Nannie won yeah lol. Few goes in the... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
It wasn’t overly busy but there is never enough staff available. The staff that were working though were lovely and very professional; having to apologise for waiting so long and very accommodating.... もっと見る
企業が回答しました
We went on Thursday 27th Aug, and wow, shocking. A tall guy who is a "manager" has a rancid attitude, he is arrogant and so unprofessional. He didnt care to fix and problems, he pranced around like... もっと見る
企業が回答しました
Booked the laser tag party for my sons 9th birthday and booking process was easy and the staff at tenpin were fantastic, catered to our every need ☺️
企業が回答しました
企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Greyfriars Place, Stafford, ST16 2SD, Stafford, 英国
- 0333 034 6100
4.3
優良
140件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Clean tidy, parking is an issue
Very clean tidy, soft play great for found the actual bowling a bit steep for an hour so skipped thatthey could do with mentioning on the site that parking is a major issue if you can get on there carpark which does not hold many you can not park.anywhere nearby without being clamped or.fined.
2026年1月18日
Tenpin - Stafford からの回答
Hello there. We're happy to hear you found the venue clean and enjoyed the soft play. We appreciate your feedback regarding the bowling prices and parking situation. We do hope to see you again soon. Many Thanks - Kimberley
Tenpin - Stafford からの回答
Hi Sarah, thank you for taking the time to review Tenpin Stafford. We will ensure your complaint is passed to the correct team for investigation. If you would like to contact us further regarding your visit, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Stafford'. Best wishes - Adelaide
Very pleased with service
Very quick checking in and got straight on lane although we were early. Children love the arcade machines .
2026年1月17日
Tenpin - Stafford からの回答
Hi Joy, thank you for the 4* review for Tenpin Stafford! We're so glad to hear that the check in was quick for you and that you enjoyed the arcade games. We look forward to seeing you again soon! Best wishes - Adelaide
The bowling was fine but we (along with…
The bowling was fine but we (along with other visitors apparently) didn’t realise the car had to be registered inside and the staff didn’t tell us, so we ended up with a £60 parking fine. It was dark when we arrived and the signs on the car park aren’t clearly visible. Not happy and won’t be going again on principle.
2026年1月9日
Tenpin - Stafford からの回答
Hello, thank you for taking the time to review Tenpin Stafford! We're glad you enjoyed the bowling, but are sorry to hear that you received a parking fine after your visit. The car park is not owned or operated by Tenpin and is subject to the parking company's restrictions, but we apologise if you had not been made aware of any restrictions. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Stafford', and please include your PCN reference from the parking ticket and car registration, and we can pass this on to be looked into. Best wishes- Adelaide
Tenpin - Stafford からの回答
Hi there, thank you for the lovely 5* rating of Tenpin Stafford. We are pleased to hear you had a great time bowling. We look forward to welcoming you back again for another fun time.
Take care,
Kirsty
Great evening and polite people
Had a great evening bowling with my daughter was loads of fun
2026年1月9日
Tenpin - Stafford からの回答
Hello Kirsty, Thank you for taking your time to leave us an excellent review for our Tenpin in Stafford. We are really pleased to hear that you had a great evening bowling with us. We do hope to see you again soon. Best Wishes - Kimberley
My visit was disappointing, staff do not make any exceptions
My visit was disappointing. I arrived with my toddler, 8 year old and 10 year old. My toddler has hearing loss in both ears and can become overwhelmed in loud busy places, we rarely go out because of this reason.
I asked if my 10 year old could go in the soft play with my toddler to assist her as they are very close and she makes my toddler feel safe.
My 10 year old was about 2 inches taller than the maximum height for soft play, I was told she could not enter as ‘if we let her in, we will have to let them all in’ but I was told I could go in, Bare in mind Im taller than her.
My toddler didn’t want me to go in with her she wanted her big sister to play with her. Hearing aids are extremely dangerous if they come out, they have button batteries which can be life threatening if a child swallows them, which is another reason she needs to be assisted.
I asked to speak to the manager to see if they could make an exception but she also refused my 10 year old entry. I understand rules are in place for some reasons however I believe exceptions should be made especially for disabled children.
My oldest daughter was only going to sensibly watch my toddler. I felt like this was discrimination and it could of easily been accommodated. The wacky warehouse always make this exception for us. I will not be returning, I think its disgusting and it wasn’t dealt with correctly. If I wasn’t meeting with a friend there I would of demanded a refund and left.
2026年1月10日
Tenpin - Stafford からの回答
Hello Lauren, we are extremely sorry to hear this. We value all customer feedback and if you'd like to detail your concerns and clarify which site you visited, please email us on customer.feedback@tenpin.co.uk and ensure you include the site name in the email too so we can look into this further. Many Thanks - Kimberley
Lovely place
The lady who dealt with us was lovely. The place was clean. The atmosphere was lovely for my sons birthday
2026年1月8日
Tenpin - Stafford からの回答
Hello there, thank you for taking your time to leave us a great 5* review for our Tenpin in Stafford. We are really pleased to hear that you had a lovely time with us. We will pass your feedback onto our team. We do hope to see you again soon. Many Thanks - Kimberley
Tenpin - Stafford からの回答
Hello Susan, Thank you for taking your time to leave us some feedback. We are really pleased to hear that your son had a enjoyable time with us celebrating his birthday. We do hope to see you again soon here at Stafford. Many Thanks - Kimberley
We came as a family for my daughters…
We came as a family for my daughters birthday we were told your alley is ready we went over and there was left over food and drinks from the people before us we had to sort it ourselves went to the bar that was covered in wet sticky drinks! Food quality was poor offered no sauces or anything had to go on the hunt for some staff just stood chatting and laughing behind the bar which is fine but it was super busy I would of expected to get to our alley and it be ready no food or drink and it to be clean!!!!
2026年1月3日
Tenpin - Stafford からの回答
Hi Katie, thank you for leaving feedback for Tenpin Stafford. We are really sorry to hear that there was still leftover food/drink on your lane and that the team hadn't cleared it up before your game started. We would like to look into this for you, so please pop us an email to customer.feedback@tenpin.co.uk with the subject as 'Tenpin - Stafford'. Please include any other details not written here. Once again, we are really sorry to hear this and hope you'll give us another chance in the future. Best wishes - Kaylee
Poor experience at Tenpin Stafford.
Poor experience at Tenpin Stafford.
I’ve received a £100 parking fine after visiting. It is not clearly signposted that you need to pay or register your car. There is no clear signage on arrival and staff made no mention whatsoever that you need to enter your registration on a terminal. Customers shouldn’t be leaving with fines because of unclear or poorly communicated parking rules.
We also waited over an hour for food after placing our order, with no apology or explanation, which isn't great with a hungry toddler.
Between the parking issue and the excessive wait time, this visit has been nothing but hassle. Won’t be returning, and I’d strongly warn others to be very careful unless you want an unexpected fine through the post.
2025年12月20日
自発的なレビュー
Tenpin - Stafford からの回答
Hi there, thank you for taking the time to leave a review of Tenpin Stafford. We are sorry to hear about your recent visit and that wait times for food were longer than usual. We are sorry to also hear that you have now been given a parking fine. The parking is not owned by Tenpin, however if you would like to discuss this further, please send an email over to customer.feedback@tenpin.co.uk, with the subject as 'Review - Stafford'.
Take care,
Kirsty
Tenpin - Stafford からの回答
Hi Ray, thank you for the 4* rating and review for Tenpin Stafford! We're delighted to hear that our team had provided a good service and we look forward to seeing you again soon! Best wishes - Adelaide
Tenpin - Stafford からの回答
Hey Roy, thank you so much for the lovely 5* rating of Tenpin Stafford. We are pleased to hear your group had an amazing time. Hope to see you back soon!
Take care,
Kirsty
Tenpin - Stafford からの回答
Hi Kieran, thank you for the fabulous 4* rating and review! We're thrilled to hear that you had an enjoyable visit to Tenpin Stafford, and we look forward to welcoming you back again soon! Best wishes - Adelaide
Bowling, arcade, food, and drink.
My girlfriend & I booked for two games of bowling. We were served immediately upon arrival & within mere minutes we were bowling.
We had a few drinks & some food at our lane. My only criticism of the bowling itself was that some of the bowling balls were heavily worn, with several having chips. However, this should not be held against the team & the overall experience as at such a busy time of year the replenishment of supplies may be slower than normal.
Afterwards we used the amusement arcade for an hour before leaving.
Throughout our time there several members of the team were hard at work keeping the place clean & tidy. This shows a level of care & attention throughout the opening hours that in other places is only done at the close of business.
I am a regular visitor to Ten Pin Stafford & will continue to be if this most recent visit is a reflection of regular ongoings there.
2025年12月20日
Tenpin - Stafford からの回答
Hello Michael, Thank you for taking your time to leave us a wonderful 5* review for our Tenpin in Stafford. We are really pleased to hear that you both enjoyed your recent visit to us. We will pass your comments onto our team. We do hope to see you again in the near future. Best wishes - Kimberley
Best place to go to
Best time ever with the kids staff was so lovely we went on the 18th December and they was so lovely help us when prize was stuck very polite when ordering and explain how to put names on bowling we don't have bowling where we from so was amazing treat and staff made our day best staff ever
2025年12月18日
Tenpin - Stafford からの回答
Hi Leanna,
Thank you for your fantastic 5* review at Tenpin Stafford! We are delighted you've had such a great time whilst on your recent visit to us and found the staff to be friendly. We look forward to welcoming you back again very soon! Best wishes- Steph
Great fun at Stafford Bowling.
Great fun at Stafford Bowling.
Lovely welcoming friendly staff. Beautifully clean.
2025年12月22日
Tenpin - Stafford からの回答
Hi Bernadette
Thanks for taking the time to leave a wonderful 5* rating and review for Tenpin Stafford. We are happy to hear that you enjoyed your visit and the staff were welcoming. We hope to see you soon for some more fun. Best wishes - Clare
Great time at tenpin
2025年12月15日
Tenpin - Stafford からの回答
Hello there, Thank you for taking your time to leave us an outstanding 5* review for our Tenpin in Stafford. We are thrilled to hear that you had a great time with us. We hope to see you again very soon. Many Thanks - Kimberley
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。