My little daughter had her birthday celebrations there. Staff were lovely, couldn't have done anymore for us. Prices are decent, the kids and parents all loved it. Lovely experience, well worth the... もっと見る
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The staff and manager said no to change our food order. We would have been willing to pay any extra but was not given the choice. We felt very disappointed as the manager was clearly not concerned abo... もっと見る
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Karaoke was amazing all good absolutely fantastic. Drinks good and service fine and staff very helpful although was busy so an extra staff member on desk/ bar area would have been welcomed
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It was easy to arrange, the staff were helpful and pleasant and the karaoke was really enjoyable. A small tip though, the itinerary could have been explained a little better and Gemma didn't receive... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Crown Wharf Retail Park, Wolverhampton Street, Walsall, WS2 8LL, Walsall, 英国
- 0333 034 6100
4.3
優良
170件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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We visited with our children
We visited with our children , at 9pm, the staff were so Disnorgnised it took over 15 mins for me to be served at the bar, limited staff to even speak to, the labs were not clean with cutlery from the last users that I had to personal find the spray and tissue to clean up. Honestly I was in shocked that the staff just didn’t seem to care and the place has really deteriorated. It will make be question if to comeback again or drive to Wolverhampton instead for a nicer family experience.
2026年2月20日
Tenpin - Walsall からの回答
Hello Raj.
Thank you for taking the time to rate Tenpin Walsall 2 stars. We appreciate you taking the time to share your experience. We're sorry to hear about the slow service, cleanliness issues, and overall disorganization you encountered during your visit. We'll address these concerns with our team to ensure a better experience for all our guests. All the best ~ Laura
Over all we had a good time the staff…
Over all we had a good time the staff did not Explain how the set up we had to ask other customers what to do as it was the first time going tenpin. the staff were just over run with kids just doing what ever they wanted we had kids running in and out of our lane and coming in the seeking area
2026年2月14日
Tenpin - Walsall からの回答
Hello Chris,
Thank you for taking the time to rate Tenpin Walsall 2 stars. We are sorry to hear that you were given an explanation on how to set up your game. We hope that once it was set up you had a wonderful experience. We hope to welcome you back again soon and that your next visit is a 5 star experience. All the best ~ Laura
Tenpin - Walsall からの回答
Hi Russ
We're happy you found our environment clean and well-organized, and that our staff were pleasant. Thank you for your positive feedback! Best wishes - Clare
Great place
Staff are friendly and always willing to help if you have a problem. A fun evening was had by all.
2026年2月17日
Tenpin - Walsall からの回答
Hi Jasmin
We appreciate your fantastic 5-star rating! We're happy to hear that our staff were helpful and friendly, ensuring everyone had a fun evening. Thanks for your feedback! Best wishes - Clare
We always have fun here
2026年2月17日
Tenpin - Walsall からの回答
Hi Maxine
We're glad you have fun when you visit us! We appreciate your positive feedback very much. Hope to see you soon. Best wishes - Clare
Got on the lane early
Got on the lane early. Had so much fun and then played pool for hours afterwards
2026年2月18日
Tenpin - Walsall からの回答
Hi Brooke, what a brilliant 5* review of Tenpin Walsall! We are so pleased to see you had a great time bowling and playing pool and we hope to welcome you back again soon! Best wishes - Mel
Half Term Fun
My husband and I went with our niece over half term.
Played a couple of games of bowling and laser tag which were great.
Food was well priced and really tasty. Not often my niece finishes her lunch.
Will definitely return.
2026年2月18日
Tenpin - Walsall からの回答
Hi Lou, thank you for the fabulous 5* review for Tenpin Walsall! We're so glad to hear that you had a great family day out and that you enjoyed the laser tag, bowling and food. We look forward to seeing you again soon! Best wishes - Adelaide
Everybody was helpful and very…
Everybody was helpful and very friendly, our lane was ready bang on time , had a lovely afternoon
2026年2月6日
Tenpin - Walsall からの回答
Hi Vicky, thanks for leaving Tenpin Walsall a rating and review! We appreciate your fantastic 5-star rating! We're so glad to hear that our team was helpful and friendly, and that your lane was ready on time. We hope you visit us again soon! Best wishes - Rosie
Tenpin - Walsall からの回答
Hi Karen, thanks for leaving a rating and review for Tenpin Walsall! We appreciate your 5-star rating! We are so glad that you had a great experience and that our team was helpful and friendly. It's also great to hear that you found the prices to be good too! We can't wait to welcome you back again soon! Best wishes - Rosie
We booked an event at Tenpin Bowling…
We booked an event at Tenpin Bowling Walsall expecting a fun, enjoyable experience. Sadly, it turned out to be incredibly disappointing.
When we arrived at our lane, the bowling area was covered in spilled drinks and empty cups. The floor was sticky and clearly hadn’t been cleaned. For a booked event, this was really upsetting — we expected at the very least a clean and safe environment for our group.
We immediately informed staff and were told it would be taken care of. It never was. The mess remained throughout our entire time there. It made the whole experience uncomfortable and honestly quite embarrassing, especially as we had organised this event ourselves.
What made it worse was the attitude afterwards. There was no apology, no urgency, and no sign that our concerns were taken seriously. It felt like we simply didn’t matter.
We left feeling frustrated and let down. When you book an event, you expect basic standards of cleanliness and customer care. Unfortunately, we received neither. A really disappointing experience from start to finish.
2026年2月6日
Tenpin - Walsall からの回答
Hi Khalid, thanks for leaving a rating and review for Tenpin Walsall! We're very sorry your event was disappointing. We regret that the lane's condition wasn't up to standard and that our team's response fell short. Cleanliness and customer care are important to us, and we'll address your concerns to improve the experience for future events. Thank you for your feedback. Please feel free to send them to us at customer.feedback@tenpin.co.uk with the subject 'Review - Walsall' if you'd like to discuss this directly too. We hope to welcome you back again soon! Best wishes - Rosie
Overall was great expect we booked two…
Overall was great expect we booked two games and only 3 bowls into our first game someone came over and told us we needed to hurry up as we was eating into someone else time even though we had waited at least 20 minutes past our time before we was allowed to start playing
2026年2月7日
Tenpin - Walsall からの回答
Hi Kirsty, thank you for taking the time to leave a 4* rating and review of Tenpin Walsall. We are sorry to hear that wait times were longer than usual for the lanes. We will ensure this is passed on to the correct team for future improvements to be made. Hope to see you again for a much better experience.
Take care,
Kirsty
Had time slot booked for 6 got there at…
Had time slot booked for 6 got there at 5.35 got told my time had been moved so had to have early slot then got told only got 20 minutes to bowl so was rushed
2026年1月3日
Tenpin - Walsall からの回答
Hi Reece, thank you for taking the time to leave Tenpin Walsall a rating and review. We regret that your booking was changed and your bowling time was rushed. We'll ensure that your feedback is shared with the correct teams and please feel free to send us an email should you wish to discuss this further. Please send the details of your visit to customer.feedback@tenpin.co.uk with the subject 'Review - Walsall' where this can be looked into further. We hope to welcome you back in the future for a much better experience! Best wishes - Rosie
Good place to have a fun time.
Easy web site to browse and book on. On arrival staff friendly and considerate. Place was clean and the lane screen was easy to use. We had a fun time.
2026年1月17日
Tenpin - Walsall からの回答
Hi Shaun, what a fabulous 5* review of Tenpin Walsall! We are thrilled to hear you enjoy visiting us and received great customer service as well as finding our venue clean and easy to use! We do hope you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel
Pre ordered food and drink
Pre ordered food and drink, I had to twice ask for the drinks. The food came out, still no drinks. I asked again for them to tell me they had no record of the drinks being ordered even though they gave me my receipt with the drinks on it. For me to then have to go back to the bar after 15 minutes to be told they have no fizzy drinks and to wait for them to sort it, eventually I asked for other drinks due to my children already finishing food
2026年1月23日
Tenpin - Walsall からの回答
Hi Ben, thank you for taking the time to leave a review of Tenpin Walsall! We're very sorry your drink order was delayed and then unavailable on your recent visit! We understand this would have had a negative impact on your visit and for this we are very sorry! Please be assured we will pass your feedback onto the team to ensure improvements are made and we do hope you will still consider visiting us in the future! Best wishes - Mel
It's a good social area
It's a good social area. However when we came, we had to wait past our time to bowl, which everybody should have a limit and get finished before the next people. The tables were full of crap, nothing was getting cleaned up. We had to play with other people's dirty glasses rubbish. The toilets were dirty aswell. And the computer kept messing up and skipping turns..
2026年1月24日
Tenpin - Walsall からの回答
Hi Katie, thank you for the review for Tenpin Walsall! We're pleased that you enjoy the venue, but are sorry to hear that there had been issues with the cleanliness at the lanes and technical issues during your visit. We will ensure your feedback is passed onto the site team for future improvements. If you'd like to discuss your visit further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Walsall'. We hope to see you again soon for a better experience! Best wishes - Adelaide
Easy to book and check in
Easy to book and check in. Easy to use computer to set up the lanes and no technical issues. Good family fun, will definitely return!
2026年1月18日
Tenpin - Walsall からの回答
Hi Amanda, thank you for the brilliant 5* rating and review of Tenpin Walsall. It's lovely to hear that you had an enjoyable experience. We look forward to welcoming you back again soon.
Take care,
Kirsty
Great experience on a busy fridaycheck …
Easy check in once we arrived at tenpin walsall,
Bar staff were friendly and even though the bar was busy getting our drinks took no time . Bowling area was clean and tidy .
We later played American pool , any glasses and rubbish was removed and seating areas wiped regularly.
2026年1月9日
Tenpin - Walsall からの回答
Hi Mark, thank you so much for the lovely 5* rating and review of Tenpin Walsall. It's great to hear you had a brilliant time and we hope to see you again for another fun time.
Take care,
Kirsty
Tenpin - Walsall からの回答
Hi Georgina
Thanks for the massive 5* rating for Tenpin Walsall. We're glad you enjoyed your experience. Our team appreciates your kind words and high recommendation! Hope to see you back soon. Best wishes - Clare
Tenpin - Walsall からの回答
Hi Rose, thank you for leaving Tenpin Walsall a fabulous 5* rating. We are really pleased to hear you had a great time with us recently. We hope to see you again soon! Best wishes - Kaylee
Unfortunately after booking and…
Unfortunately after booking and arriving 15 minutes early (as asked)we had to wait nearly an hour.
The refreshments were of poor quality as there were no hot drinks available for our long wait.
2026年1月1日
Tenpin - Walsall からの回答
Hi Karen, thank you for taking the time to review Tenpin Walsall! We're sorry to hear that the wait time was longer than expected to start the games and that there were no hot drinks available during your visit. We really appreciate your feedback and will ensure this is passed on to be looked into and for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide
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